Timo Schuhmann

IT Project Manager / Senior PMO / Rollout Manager

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Groß-Gerau, Germany

Experience

May 2025 - Dec 2025
8 months

IT Project Manager / IT Demand Manager

Schuhmann IT-Consulting

  • Managing (Scrum/agile) and monitoring IT projects, including project controlling, service provider management, reporting, risk management, and coordination of all parties
  • Planning and supporting the go-live and hypercare phase
  • Capturing, evaluating, and prioritizing requirements to plan and manage IT resources according to needs
  • Supporting the implementation of CRIF for real-time decision-making in sales, fraud prevention, sanctions list checks, and scalable payment processes
  • Preparing status and decision templates for board-level presentations
  • Planning and managing IT projects for the introduction, optimization, or migration of e-commerce systems (e.g., shop systems, payment integration, order-to-cash)
  • Coordinating interdisciplinary teams from development, UX/UI, marketing, and logistics to deliver project goals on time
  • Conducting requirements analysis and creating technical specifications in close coordination with stakeholders and external providers
  • Ensuring quality, performance, and security of e-commerce platforms through testing, monitoring, and continuous improvements
  • Organizing meetings with stakeholders, e.g., demand thinking, warm-up, impact board, program planning
  • Managing demand control and prioritization as well as DMP controlling and communicating results from the impact board and KPI analysis
Aug 2022 - Aug 2023
1 year 1 month

Demand Manager

Schuhmann IT-Consulting

  • Managing the demand management process for all IT requirements
  • Creating KPI reports to improve process quality
  • Guiding individual ideas and requirements through the end-to-end demand process
  • Regularly communicating DMP results to the organization, e.g., completion reports
  • Responsible for overseeing all demands and their current status
  • Optimizing workflows from requirement capture to demand closure
  • Organizing meetings with stakeholders, e.g., demand thinking, warm-up, impact board, program planning
  • Managing demand control and prioritization as well as DMP controlling and KPI analysis
  • Establishing a mature and smart demand management process to support strategic business objectives
Jul 2021 - Dec 2024
3 years 6 months

Project Manager / Rollout Manager / Senior PMO

Schuhmann IT-Consulting

  • Managing planners, site supervisors, plan reviewers, acceptance inspectors, and authorized design reviewers in the KRITIS Object Protection project for Deutsche Bahn
  • Structuring, overall planning, consolidation, and implementation of a comprehensive rollout to protect critical infrastructures (electronic interlockings)
  • Technical alignment with the engineering authority
  • Defining milestones and managing the PMO
  • Tracking action items and initiating escalation measures
  • Analyzing and implementing corrective actions to ensure project goals
  • Conducting business analysis and process capturing, and documenting in a strategic process manual
  • Stakeholder management, reporting, project controlling, contract and supplier management, and risk management
  • Preparing an established rollout approach for successful execution until 2028
Apr 2017 - Dec 2025
8 years 9 months

Project Manager / Rollout Manager / Senior PMO

Schuhmann IT-Consulting

  • Structuring, overall planning, consolidation, and implementation of full rollout reporting for Deutsche Bahn's GSM-R BSS ReInvest project
  • Creating comprehensive reports to manage the rollout of approx. 3300 BTS stations
  • Managing global contractors and monitoring the project schedule in the rollout subproject
  • Tracking action items and initiating escalation measures
  • Analyzing and conceptually implementing corrective measures to secure project objectives
  • Structuring documentation and archiving key results on progress, resources, deadlines, risks, and action items
  • Conducting business analysis and process capturing, consolidating in a strategic process manual
  • Stakeholder management and leading the rollout subproject in special tasks
  • Reporting, project controlling, contract and supplier management, and risk management
Aug 2016 - Apr 2017
9 months

Project Manager / Business Analyst

Schuhmann IT-Consulting

  • Creating and maintaining a detailed rollout and project plan to prepare approx. 180 banks for the go-live in the T2S Member & Vendor Readiness project of Deutsche Börse Group
  • Stakeholder management and leading member readiness
  • Preparing and drafting necessary documents for external communication
  • Providing intensive support to participants during test and simulation phases
  • Tracking test activities and drafting newsflashes and project announcements
  • Coordinating and communicating across different areas and teams
  • Successful go-live in 2017 and ensuring member readiness
Jan 2016 - Jun 2016
6 months

Project Manager / PMO Lead

Schuhmann IT-Consulting

  • Ensuring global communication in a regulatory identity and access compliance initiative at Deutsche Bank across 5 locations (USA, Germany, India, Singapore, Japan)
  • Stakeholder management and creation of reports for senior management
  • Defining KPIs, tasks, milestones, and deliverables
  • Coordinating OpCo and SteCo meetings, including steering committee sessions
  • Responsible for financial assessments, budget planning, and financial forecasts
  • Coordinating staff and hiring management, as well as risk and issue management
  • Developing a target operating model (TOM) for the PMO and creating key operating procedures
Apr 2015 - Dec 2015
9 months

Project Manager / PMO Lead

Schuhmann IT-Consulting

  • Creating the project and program plan and reports for senior management in Deutsche Bank's GAMA initiative
  • Defining and monitoring tasks, milestones, and deliverables
  • Planning and leading OpCo and SteCo meetings, and conducting quality gates
  • Developing and owning KPIs and financial forecasts
  • Coordinating staff and hiring management, as well as risk and issue management
  • Ensuring completeness of defined deliverables in coordination with the European Central Bank
Oct 2014 - Feb 2015
5 months

Service Level Management

EnBW

  • Integrating new services into operations and documenting high quality standards
  • Creating complete documentation: service data sheet, operations and support concept, SLA, classification tree, service level reports, security concept, system and wiki documentation
  • Active stakeholder management and running workshops
  • Optimizing ticket categories and turnaround times
  • Ensuring knowledge transfer and documenting responsibilities
Apr 2014 - Oct 2014
7 months

Head of PMO

Union IT Services GmbH

  • Overall management of the Project Management Office for the hardware rollout of 4000 workstations at Union Investment
  • Defining and monitoring quality gates
  • Active change and release management
  • Aligning and initiating project plans, as well as milestone and resource planning
  • Acting as the interface between administrative and executive project staff
  • Managing the open issues list and coordinating external service providers
  • Planning and running daily status meetings (Jour Fixe)
  • Successful project completion within time and budget
Mar 2013 - Mar 2014
1 year 1 month

IT Service Manager

Union IT Services GmbH

  • Supporting the go-live of new or changed services, transition management, and overseeing external service providers
  • Rolling out Lync 2010 to Lync 2013 and creating user documentation
  • Developing a service improvement plan for Lync telephony
  • Building mobile device infrastructure according to compliance and ISO requirements, and managing the MobileIron MDM solution
  • Optimizing problem and incident management processes, as well as asset management
  • Coordinating CI changes and releases, and conducting tests
  • Supporting the transition phase and reviewing SLAs based on defined KPIs
  • Developing a high-quality IT infrastructure
Feb 2012 - Feb 2013
1 year 1 month

Sub-Project Lead

Telekom Deutschland GmbH

  • Business analysis and process modeling for migrating corporate clients to the CRM tool
  • Translating requirements between business and IT
  • Planning and executing tests and migration
  • Scheduling and deliverable planning as well as quality management
  • Ensuring that functional requirements are implemented with the required quality
Jul 2011 - Jan 2012
7 months

Service Level Manager

Daimler AG

  • Creating and drafting Operational Level Agreements (OLAs)
  • Creating and finalizing Service Level Agreements (SLAs)
  • Conducting service management meetings with business partners
  • Coordinating with hardware vendors on service technologies
  • Regular coordination with business partners from various departments
  • Budget alignment, planning, and efficient allocation of funds
  • Independently managing medium to large projects and supporting the rollout of new systems
  • Ensuring application availability according to defined downtime limits
Jun 2011 - Dec 2025
14 years 7 months

Freelance Business Consultant

Schuhmann IT-Consulting

  • Project management for complex IT projects and programs
  • Demand Management lead, managing and optimizing processes end-to-end
  • Setting up reporting based on agreed KPIs across projects and programs
  • PMO lead and portfolio management
  • Advising companies on planning and executing IT projects
  • Operational management within ITIL V3 framework
  • Process modeling and creation of complete process manuals
  • Implementing IT service management and service level management
  • Implementing process optimizations
  • Clearing, settlement, GC-pooling, partial settlement, corporate actions, Target2 securities
  • Industries: finance, energy, logistics, telecommunications, e-commerce
Mar 2011 - Jun 2011
4 months

Consultant and Trainer in IT Service Management

Serview GmbH

  • Conducting and coordinating ITIL seminars
  • Developing processes and methods for implementing IT service management processes
  • Advising and supporting the introduction of IT service management methods
  • Responsible for clear preparation of training materials
Jul 2007 - Feb 2011
3 years 8 months

Business Consultant

Logica Deutschland GmbH & Co. KG

  • Advising and coaching in IT service management
  • Tender management and overseeing numerous bids
  • Determining functional management requirements for applications, design, and deployment of supporting tools
  • Negotiating and documenting service requirements as Service Level Requirements (SLRs) and SLAs
  • Leading an incident and problem management team of up to 10 people
Sep 2004 - Sep 2005
1 year 1 month

Test Analyst

Continental Teves AG & Co. oHG

Summary

  • IT project management professional with over 20 years of experience delivering complex IT projects, currently working as a freelance business consultant
  • Extensive expertise in project management, PMO, IT service management according to ITIL, rollout management, release management, demand management, service operation
  • Leadership of up to 30 employees, international contractor management, process development, process optimization, reporting, defining KPIs to monitor processes, OTC, rollout management
  • Strong communicator and team leader with strategic vision, people skills, and strong social competence; solution-oriented, efficient, entrepreneurial, proactive, with a hands-on mentality

Skills

  • Project Management: Clarity, Ms Project
  • Service Management: Remedy, Omnitracker, Matrix42
  • Operating Systems: Windows, Mac Os, Linux
  • Ms Office: Word, Excel, Powerpoint, Access, Outlook
  • Databases: Mysql, Db2, Ms Access
  • Programming Languages: Ms Visual Basic For Applications (Vba), Perl, Shell, Java, C#
  • Sap: Sap R/3 Base Technology, Solution Manager
  • Conceptualization: Ms Visio, Ms Mindmap, Ms Projects
  • Methods: Prince2, Itil
  • Telephony: Lync 2010/2013, Mcm, Mobileiron, Iphone, Ipad

Languages

German
Native
English
Advanced

Education

Oct 1999 - Jan 2007

Fachhochschule Darmstadt

Bachelor of Science in Computer Science · Computer Science · Darmstadt, Germany

Certifications & licenses

PRINCE2 Practitioner Examination

AXELOS

ITIL V3 Service Operation

OGC

PRINCE2 Foundation Examination

OGC

ITIL V3 Service Strategy

OGC

ITIL V3 Service Transition

OGC

ITIL V3 Service Design

OGC

ITIL V3 Foundation Examination

TÜV SÜD

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