Minh (Ly) Doan
Project Manager / Business Analyst / Application Manager
Experience
Project Manager / Business Analyst / Application Manager
Finance and Insurance
Introduction of 5 different process applications for various teams
Release planning: scope and time management
Resource and capacity planning
Conducting sprint planning / retrospectives
Increment planning (multiple sprints)
Preparation of steering committee meetings / reporting to the board
Coordination / alignment with external vendors / deliveries
Multi-project resource planning
Coordination with business departments and development team
Identification of best practices with IBM BAW
Cost control and planning of project team and external service providers
Collecting KPIs using LogScale
Analysis of application errors with LogScale / queries
User story definitions / aligning requirements with business departments and development team
Testing and bug tracking
UI/UX design of the application
Preparation and facilitation of brown-paper workshop
Test concept, test data, test organization, test execution
Tracking team velocity / metrics
Test execution
Scripts for automated testing
Test organization with business departments and IT
Recording and prioritizing defects
Setup and operation of the application
Setting up application monitoring with LogScale dashboards
Checking health endpoints with PowerShell
Post-mortem analysis
Implementing incident management
Implementing problem management
Analysis of errors using LogScale queries and dashboard
Data pre-processing for AI
Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installation of runtime environment for LLMs (Large Language Model)
Evaluation of various LLMs
Installation of RAG (Retrieval Augmented Generation) and integration with LLM
Extraction of unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Business Analyst
Finance
- Gathering requirements
- Communicating requirements to the Scrum team
- Facilitating Scrum events: planning, refinement, daily stand-ups
- Creating stories (JIRA)
- Testing and acceptance of implementations
- Defect analysis
- Documentation of test cases
Integration Manager / Project Manager / Analyst
Telecommunications
- Analysis of customer prompts and derivation of improvements
- Analysis of language model results
- Analysis of automatic speech recognition (ASR) results
- Prompt improvement
- Designing integration of Houndify custom speech recognition patterns
- Designing integration of shortlisting/reranking (based on Amazon)
- Designing improvements for names using SoundHound Houndify and Microsoft Language Understanding
- Using Scrum and SAFe
- Planning (Program Increment Planning) in 3 different SAFe trains
- Integrated analysis of issues and errors in various systems (voice processing, natural language understanding, post-processing, system configuration, business processes, frontend)
- Error analysis with technical log and tracing tools (Humio), supporting developers in debugging frontend and backend
- Defining requirements, coordination and planning with multiple teams
- Training other team members: problem analysis and identification, deriving improvements
- Planning and conducting integrated tests
Integration Manager
Telecommunications
- Integration management of SDKs for iOS and Android into various apps
- Managing external stakeholders / single point of contact for external stakeholders
- Planning and conducting integrated tests
- Using SAFe, participation in SAFe Program Increment Planning (10-week increments)
- Scrum Master: conducting Scrum events: planning, reviews, retrospectives, daily stand-ups
- Scaled Agile Framework Scrum Master: participating in Scrum of Scrums, Program Increment Planning
- Ramp-up of Indian offshore development team from India
- Validation of REST APIs with REST clients (Postman, Insomnia, curl)
Integration Manager / Project Manager / Analyst
Telecommunications
- Responsible for the development and integration of artificial intelligence components
- Requirements management / prioritization of requirements
- Analysis of prompts / optimization of prompts
- Reporting to management on the status of NLP topics
- Responsible for the computational linguistics team working on NLU (Natural Language Understanding)
- Responsible for integration of SoundHound NLU
- Conducting mass tests with SoundHound NLU
- Simple creation of Microsoft Language Understanding models with training data sets
- Development of a test tool for SoundHound NLU
- Responsible for integration of speech / NLU connectivity in iOS and Android apps
- Using SAFe, participating in SAFe Program Increment Planning (10-week increments)
- Validation of REST APIs with REST clients (Postman, Insomnia, curl)
- Error analysis with technical log and tracking tools (Humio) in the backend
Integration Manager / Project Manager / Analyst
Telecommunications
- Requirements management for the platform / prioritization of requirements
- Identification and clarification of dependencies between two SAFe Agile Release Trains (ART)
- Definition of the alignment process between two SAFe Trains (including pre- and mid-PI planning)
- Active participation in seven Program Increment Planning (PI planning)
- Transparency of dependencies in the SAFe ART sync
- Integration management in SAFe Program Increment Planning
- Facilitation of alignment meetings
- Coordination between teams in Germany and France
- Validation and consulting on SAFe Solution Train approaches for the project
- Participation in Product Governance / Solution Board
- Clarification of topics with various teams: Cloud/Operations/Azure, Smart Speaker, Machine Learning, Natural Language Processing / Automatic Speech Recognition (ASR) / Voice Recognition
- Review of Python code
- Prioritization using WSJF
Agile Methods Consultant / Scrum Master
Banking
- Consulting / agile coaching / introduction of agile methods / Scrum for three teams
- Analysis of the applicability of Nexus and Scaled Agile Framework (SAFe)
- Analysis of the current situation
- Definition of traditional processes for order management
- Detailing the concept for operational and project work
- Building new Scrum teams
- Setting up Scrum boards and product backlogs with JIRA
- Onboarding product owners and Scrum Masters
- Setting up epics and features
- Configuring and administering JIRA projects
- Setting up Kanban boards
- Applying methods from ING One Agile Way of Working (WoW)
- Applying Quarterly Business Review (QBR), capturing team velocity / metrics
- Extensive development of agile knowledge in Confluence
- Running / facilitating agile events: Daily Standup, Refinement, Review, Retrospective, Planning 1 and 2
- Setting up and facilitating the Scrum Master community of practice
- Conducting JIRA training
Business Analyst / Planning
Banking
- Deriving requirements from MiFID II, MiFIR, and RTS
- Analysis and functional specification of MiFID II off-order-book-on-exchange trade reports / negotiated transactions
- Analysis of pre-trade transparency / pre-trade transparency waivers
- Planning: Project Charter, WBS, Reporting, Risk Register, Stakeholder Register
- Effort estimation with IT
- Coordination with IT
Project Manager / Business Analyst
Deutsche Börse
- Planning in the MiFID II (Markets in Financial Instruments Directive) reference data area: Project Charter, WBS, Reporting, Risk Register, Stakeholder Register
- Identification of content and project dependencies between over-the-counter (OTC) trade reporting, transaction reporting, and reference data
- Analysis of business and technical solutions with Financial products Markup Language (FpML) and FIX in the context of over-the-counter (OTC) post-trade processes
- Coordination and functional design of off-order-book-on-exchange trade reports, requirements analysis of post-trade transparency
- Review of the pricing model, creation of test cases, and documentation structure including incident management
Project Manager for Planning and Organization
International electronics company
- Introduction of SAP purchasing processes within an SAP template rollout
- Reporting directly to the purchasing department head
- Planning with Planview
- Tracking deliverables with SAP Solution Manager
- Resource planning with line managers
- Scheduling with program management
- Team motivation and improvement of team communication
- Weekly planning meetings with Chinese project managers
- Execution of the project according to the IBM Ascendant methodology for SAP projects
- Successful implementation of SAP processes in the Chinese subsidiary
- Size of the team in Germany: 11 people
Project Manager for setting up and running the Program Management Office (PgMO)
International electronics company
- Defined the setup and coached on project management processes within the program
- Introduced and coached on using project scope for subprojects, WBS, resource planning, risk register, and cost tracking
- Reported directly to the IT director and budget owner
- Set up and supported quality reviews at the program level
- Conducted lessons learned for multiple subprojects
- Trained and coached subproject teams on resource planning and scheduling with Planview
- Program size: 7 subprojects, over 90 people
- Successfully rolled out SAP at two subsidiaries in China and Finland
- Collected KPIs and metrics using Planview
Project Manager
International electronics company
- Established project management processes for the entire IT department
- Defined templates and processes for project management across the company's IT area
- Created templates: project charter, scope statement, WBS, risk register, stakeholder register, reports, acceptance criteria, cost tracking sheets
- Developed an IT project management handbook
- Set up an IT Project Management Office (PMO) with central authority over project management processes
- Provided PM knowledge transfer to selected project managers
- Aligned project management with PMI PMBoK (PMP)
- Defined KPIs and metrics
- Trained project managers
Program-level Project Manager
International electronics company
- Pre-project for rolling out an SAP template: estimated resource and budget needs for the entire program
- Formed subprojects for planning
- Aligned the scope of overall planning and individual planning
- Identified dependencies with corporate processes
- Supported subproject managers in creating plans (WBS, scope, effort estimates, skills, schedule)
- Stakeholder management
- Set the basis for the communication plan
- Regular status meetings (jour fixe) with the company's IT director
- Scheduled supplier selection
- Planning and estimation team: 18+ members
Project Manager and IT Process Design
International electronics company
- Defined and implemented IT processes (demand management / requirements management / project management processes)
- Analyzed strengths and weaknesses in teams and departments
- Worked with group and department leaders to develop processes and tools
- Defined new organizational processes to improve department governance
- Established a project standard and processes (initiations, resource planning, scheduling)
- Defined rolling project planning
- Conducted interviews to identify goals and issues to address in IT
- Set up processes for a demand management department
- Reported weekly directly to the company's IT division head
- Managed organizational change and coached staff
- Formulated requirements for Planview
- Technology: Planview, Excel, MS Visio
Program-level Project Manager
International electronics company
- Set up the company's integrated web portal: e-shop, product catalog, corporate presentation
- Project goal: build a global integrated web portal made up of 34 projects within a program
- Organized and planned the program
- Risk management at program and project levels
- Defined the program scope and aligned project scopes with project managers
- Coordinated interfaces between projects
- Planned resources for internal and external staff
- Built project management infrastructure
- Provided project management coaching and training
- Overall team: 90+ members, 12+ subproject managers
- Technology: IBM Websphere Content Manager (WCM), IBM Websphere Application Server (WAS), IBM Omnifind, MS Project
Trainer/Consultant
Credit Suisse
- Training employees on implementing business rules with IBM JRules
- Advising on optimal use of business rules
- Technology: IBM JRules
Project Manager
Automobile Manufacturer
- Application to optimize production forecasting
- Led teams in China, France and Germany
- Planning, execution and monitoring of the entire project: functional and technical design, implementation, integration and maintenance
- Defining the project approach: iterative and agile methodology
- Creating project plans
- Close, intensive communication with the client, project team, development and product teams
- Risk management with risk register and qualitative and quantitative risk analysis
- Scope control and handling of change requests
- Technology: Java/J2EE/JavaEE, IBM Websphere Application Server (WAS), IBM ILOG Enterprise Optimization Decision Manager (ODM), IBM ILOG CPLEX, MS Project
Engagement Manager
ILOG and IBM
- Various industries and clients, longest engagement: Santander Consumer Bank
- Analyzing requirements and designing solutions for client projects
- Conducting pre-sales projects
- Aligning contract terms with clients and service providers
- Project staffing
- Preparing proposals up to €2M
- Technology: IBM ILOG Enterprise Optimization Decision Manager (ODM), IBM ILOG CPLEX, IBM ILOG JRules
Project Manager
Insurance Company
- Application for automatic distribution of incoming tasks to case workers
- Planning and execution of the project in multiple phases: showcase, technical deep dive, prototypes, assessment, pilot
- Close communication with the client
- Time and cost planning for each phase
- Requirements management and close alignment of requirements between the client team and product team
- Resource planning for each phase
- Managing external and internal team members
- Technology: Java/J2EE, Oracle, COBOL / AS400, ILOG JRules
Consultant
BBank
- Training on using business rules with JRules in the banking sector
- Advising on different scenarios for JRules
- Technology: ILOG JRules
Project Manager and Consultant
Telecommunications
- Business Process Management application to link services into a workflow based on J2EE / ILOG JRules
- The application transforms Petri nets in Visio format into executable workflows on the application server
- Planning, execution, and control of the project
- Implementation of an iterative process with timeboxing
- Intensive requirement management in weekly iterations
- Cost and time planning
- Implementation of requirements in J2EE
- Definition of the JRules Business Object Model and configuration of JRules
- Technology: Java/J2EE, JBoss, ILOG JRules, MS Visio
Consultant
O2, Allianz Global Risk, DC Bank, Hanseatic Bank, RWE, V&M Tubes
- Development of pilots/prototypes/small applications for various projects
- Design of Java applications
- Implementation of J2EE applications (EJB, Servlets on JBoss)
- Extension of Java Swing applications
- Definition of the JRules Business Object Model and configuration of JRules
- Technology: Java/J2EE/Swing, ILOG JRules
Consultant
German Weather Service - DWD
- Building a new intranet with Apache HTTP, Bea WebLogic Portal, and Coremedia CAP
- Technology: Apache HTTP, Bea WebLogic Portal, Coremedia CAP, Global Site Builder (GSB), Unix
Project Manager / Consultant
German Post
- Simulation applications for mail center
- Design of C++ applications for mail center technology
- Monitoring and leading the project
- Introduction of agile methods: pair programming, automated testing, timeboxing, build & smoke tests
- Component-based design with a freely configurable rule system on an XML basis
- Design of a CORBA application in UML
- Technology: C++, UML with Together Architect, Microsoft Visual Studio
Consultant
Bavarian Broadcasting
- Performance optimization in the br-online.de project by using ATG application server-specific features
- Development of JSPs, JavaBeans, Unix shell scripts, conversion with XML/XSLT, J2EE, database design and programming
- Technology: Java/J2EE, Unix, XML
Consultant
Deutsche Post
- Design and development of an archiving system for Central User Management (ZUM) based on Action Request System 4.5 and C-API
- Adherence to existing ITIL processes
- Technology: BMC Remedy Action Request, Oracle DB
ITIL Consultant
1822direkt
- Initial consulting for ITIL implementation
- Technology: BMC Remedy Action Request
Consultant
Deutsche Post
- Development of a web-based ticketing system based on existing ITIL processes
- Technology: Apache Tomcat, Java/J2EE, BMC Remedy Action Request
Consultant
Government, Banking u.a. Deutsche Bundesbank
- BundOnline 2005: Content Management
- Consulting for intranet setup
- Development, installation, and deployment of a content management system
- Training preparation
- Technology: Government Site Builder (Materna/Coremedia), CoreMedia CAP (CMS), Tomcat/Apache, OpenLDAP, CoreMedia Office Integration
Software Developer
DAB Bank
- Client development of a bank client-server application for managing bank customer data
- Technology: Java Swing/J2EE, XML
Software Developer and Subproject Lead
Transportation Sector
- Led subproject and developed a web-based order maintenance and billing system as an extranet solution for a logistics service provider
- Interface to SAP FI/CO, SMS and fax systems
- XML-based document generation
- Integration with RSA ACE/Server authentication system
- Implemented interface to CORBA-based data information system (DLH flight data system)
- Technology: Java/J2EE, Oracle DB, CORBA, Unix, BEA Weblogic
Software Developer / Diploma Thesis
Automotive Sector
- Developed a "Radiosity" light simulation, application design, C++ on Unix, GUI in Qt
- Algorithms for light distribution, reflection, shadow calculation
- Technology: Qt, OpenGL, C++, Unix
Software Developer
Massive Development
- Developed a real-time polygon reduction based on the Krass 3D engine in C++
- Technology: C++, Microsoft Visual Studio
Software Developer / Internship
Fraunhofer Institute
- Developed fast real-time 3D collision detection and an algorithm for generating 3D objects
- Technology: C++, Unix, OpenGL Optimizer
Java Tutor & Software Developer
Tele-Akademie
- Worked on various projects: developed Java applications and tutored seminar participants in Java
Software Developer / Internship
Verlag Sector
- Development of Java GUI, database design, database programming
- Technology: Java, MS Access DB, VB
Summary
Overall more than 23 years of experience in IT/business.
In customer projects, meeting the project goal is important to me. I am motivated by the compelling quality of the delivered products/software. My daily project work as a project manager is strongly shaped by prioritization and the balance between requirements, time, budget, and quality.
Skills
Project Management (12+ Years), Among Others.
Setup Of An It Pmo (2012-2013)
Program-level Project Manager: 12 Sub-project Leads (Core Team), Extended Team Of 90+ Members
Built Project Management And Demand Management Processes For 100 Employees
International Projects With Teams In China, France, And The Usa
Pmi Pmp - Definition Of Processes And Structures In Projects
Creation And Use Of Templates
Project Charter
Project Scope Statement
Stakeholder List / Communication Plan: Coordinating Across Different Groups In The Company, Reporting To Senior Management And The Steering Committee, Choosing The Right Communication Channels (E.g., One-on-one Talks, Regular Meetings, Workshops, Wikis, Etc.)
Work Breakdown Structure (Wbs) / Gantt Charts / Schedule
Risk Register
Project Reports
Risk Management: Risk Analysis / Risk Response Planning
Project Controlling: Scope, Effort, And Cost
Procurement (Supplier) Management
Time Management / Resource Management
Lessons Learned Workshop (Feedback)
Agile Methods In Projects And Organizations (7+ Years)
Introduction And Training Of Agile Methods
Building Agile Teams
Implementation And Use Of Scrum
Training Of Scrum Masters, Product Owners, And Scrum Teams
Use Of Scaled Agile Framework®: Pi Planning, Art Sync, Po Sync, Scrum Of Scrums
Use And Training Of Ing One Agile Way Of Working (Wow)
Use Of Quarterly Business Review (Qbr)
Introduction And Use Of Kanban
Integration Management In A Safe Environment
Continuous Improvement Through Retrospectives (Feedback) In Each Sprint And Implementation Of Changes
Building Cross-functional Teams
4+ Years Of Experience In Agile Projects: 2017-2018 At Ing-diba, 2007-2009 At An Automotive Manufacturer, 2004 At Deutsche Post It, 2019 In A Telecom Safe Project
Artificial Intelligence (Ai) / Chatbots / Natural Language Processing / Language Models (3 Years)
Project Manager And Integration Management In Various Areas
Planning / Requirements Management
Coordination, Analysis Of Issues In Customer Data And Prompts, Developing Solutions, Test Execution, And Training Basic Language Models
Analysis Of Prompts To Optimize The Language Model
Concepts For Improving Entity Recognition In Prompts
Total Size Of The Program: 300+ People In Germany And France
Integration Of Microsoft Language Model Infrastructure And Scaling Via Microsoft Azure
For More Details, See Projects From 01/2019 To 02/2022 And 01/2025 To 04/2025
Installation And Use Of Local Runtime Environments For Open Source Language Models (Llm - Large Language Model) With Rag (Retrieval Augmented Generation)
Installation And Use Of A Local Open Source Ai Image Generator
Business Analyst For Mifid Ii
Regulatory Texts Mifid I / Mifid Ii / Mifir / Rts 1 / Rts 2
Off-book On-exchange Trade Reporting Under Mifid Ii (Specification)
Trade Report Deferral (Specification - Can Also Use Business Rules)
Requirements Analysis For Pre- And Post-trade Transparency For Various Exchanges: Berlin Stock Exchange, Tradegate, Hamburg-hannover Stock Exchange, Düsseldorf Stock Exchange, Munich Stock Exchange, Vienna Stock Exchange, Eurex, Xetra
Review Of Trade Reporting Requirements / Approved Publication Arrangement (Apa)
Review Of Transaction Reporting Requirements / Approved Reporting Mechanism (Arm)
Other Areas Of Focus
Project Manager For Java/j2ee/javaee
Project Manager For Business Rules (Ibm Ilog Jrules / Ibm Operational Decision Manager)
Project Manager For Ibm Optimization Decision Manager
Project Manager For Ibm Baw (Bpm)
Additional Information
Projects With Direct Budget Responsibility: Up To €2m
Budget And Resource Management For Projects > €8m
Change Management (Organizational)
International Project Teams (China, France, Usa)
Technical Experience As An It Consultant: Ibm Ilog Jrules/odm, J2ee / Java Programming 1997–2006; During School Programming On C64 (Basic & Assembly) And Pc (Basic & Turbo Pascal)
Industries: Banking, Automotive, Logistics, Telecommunications, Electronics, Airlines, Government
Methodology: Project Management According To Pmi Pmp Pmbok, Organizational Change Management, Demand Management, Project Management Office (Pmo), Program Management Office (Pgmo), Scrum, Agile Methods, Scaled Agile Framework, Pair Programming, Automated Testing, Coaching, Training, Itil
Technologies Used In Projects:
Microsoft Luis Nlu
Soundhound Houndify Nlu
Lm Studio
Ollama
Llama.cpp
Comfyui
Rest Clients: Postman, Insomnia Core, Curl
Powershell
Logscale (Humio) Queries And Dashboard
Ms Visio, Lynx, Openoffice
Windows 95/200/xp/vista/7/8/10/11, Linux, Hp-ux, Unix, Sun Solaris, Irix
Ms Project, Planview, Primavera, Jira
Intellij Idea, Eclipse, Cvs, Svn, Ms Visual Studio
Oracle Db, Db2, Sql, Ms Access
Python
Java/javaee/j2ee, C/c++, Assembler, Turbo Pascal, Basic, Visual Basic, Fortran
Java Swing, Qt, Xml, Sax Parser, Dom Parser, Xslt, Sap Idoc, Open Ldap, Corba, Rsa Securid
Sap Ecc 6.0, Sap Solution Manager, Ibm Websphere Application Server (Was), Apache Http, Apache Tomcat, Atg Dynamo, Coremedia Cap (Cms), Jboss, Bea Weblogic Server, Ibm Quickr, Government Site Builder (Gsb), Bmc Remedy Action Request, Ibm Ilog Enterprise Optimization Decision Manager (Odm), Ibm Ilog Jrules
Opengl, Opengl Optimizer, Krass 3d Engine
Uml, Together Architect
Atlassian Jira And Confluence
Microsoft Office: Word, Powerpoint, Outlook, Excel, Sharepoint
Languages
Education
Furtwangen University
Diploma in Computer Science · Computer Science · Furtwangen, Germany
Certifications & licenses
Project Management Professional (PMP) certification
PMI
ITIL® Foundation Certificate in IT Service Management (GR750199863MD)
Machine Learning by Stanford University and Andrew Ng / Coursera
Professional Scrum Master (PSMI)
Scaled Agile – SAFe 4 certified Program Consultant (SPC4 certification)
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