Minh Doan

Project Manager / Business Analyst / Agile Coach

Bad Vilbel, Germany
Experience
May 2022 - May 2025
3 years 1 month

Project Manager / Business Analyst / Application Manager

Finance and Insurance

  • Implementation of 5 different process applications for various teams

  • Release planning: scope and time management

  • Resource/capacity planning

  • Conducting sprint planning / retrospectives

  • Increment planning (multiple sprints)

  • Preparing steering committee meetings / reporting to the board

  • Coordination / alignment with external vendors / deliveries

  • Resource planning across multiple projects

  • Alignment with business unit and development team

  • Determining best practices with IBM BAW

  • Cost control and planning for project team and external service providers

  • Collecting KPIs using LogScale

  • Analyzing application errors with LogScale / queries

  • Defining user stories / aligning requirements with business unit and development team

  • Testing and bug tracking, UI design, test concept, test data, test organization, test execution

  • Setting up application monitoring with LogScale dashboards, checking health endpoints with PowerShell, post-mortem analysis, building incident management, building problem management, analyzing errors using LogScale queries and dashboard

  • Pre-processing data for AI, performing evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG, installing runtime environment for LLMs, evaluating different LLMs, installing RAG and integrating with LLM, extracting unstructured data with LLM and RAG

  • Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale, Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber.

Feb 2022 - May 2022
4 months

Business Analyst

Finance

  • Gathering requirements

  • Communicating requirements to the scrum team

  • Moderating scrum events: planning, refinement, daily standups

  • Creating stories (JIRA)

  • Testing and approving implementations

  • Analyzing defects

  • Writing test cases

Jan 2019 - Feb 2022
3 years 2 months

Integration Manager / Project Manager / Analyst

Telecommunications

Combined experience including:

  • (01/2019 – 02/2020) Integration management in client / AI platform: requirements management, prioritization, identifying and clarifying dependencies between SAFe Agile Release Trains, moderating alignment meetings and participating in PI planning, reporting and advising on SAFe solution train approaches

  • (03/2020 – 09/2020) Integration management for natural language processing on client / AI platform: developing and integrating AI components, analyzing and optimizing prompts, reporting, leading the computational linguistics team, integrating SoundHound NLU, creating test tools, integrating voice/NLU in iOS and Android apps, validating REST APIs

  • (09/2020 – 06/2021) Mobile apps SDK & smart home app voice control: integration management of SDK for iOS and Android, supporting external stakeholders, running integration tests, using SAFe, scrum master tasks, ramping up an offshore team in India, validating REST APIs

  • (06/2021 – 02/2022) Smart home control using prompt-based language model: analyzing customer prompts, deriving improvements, designing integration of Houndify custom speech recognition patterns and shortlisting-reranking, improving naming concepts, applying scrum and SAFe, planning across multiple SAFe trains, integrative problem analysis, defining requirements, training team members and running integration tests

Jan 2017 - Dec 2018
2 years

Agile Methods Consultant

Banking

  • Scrum Master

  • Agile coaching, consulting and implementing agile methods / scrum for three teams

  • Analyzing the current situation and deriving classic processes for order management

  • Setting up new scrum teams and scrum boards, product backlogs, epics and features

  • Onboarding product owners and scrum masters

  • Administering JIRA projects, creating Kanban boards, running agile events (daily standup, refinement, review, retrospective, planning), moderating the scrum master community of practice

  • Conducting JIRA training

May 2016 - Dec 2016
8 months

Business Analyst / Planning

Banking

  • Deriving requirements from MiFID II, MiFIR and RTS

  • Analyzing and specifying MiFID II off-order-book-on-exchange trade reports / negotiated transactions

  • Analyzing pre-trade transparency and pre-trade transparency waivers

  • Planning project charter, WBS, reporting, risk register and stakeholder register

  • Estimating effort and aligning with IT

Nov 2015 - Apr 2016
6 months

Project Manager / Business Analyst

Deutsche Börse

  • Planning in MiFID II reference data: creating project charter, WBS, reporting, risk register and stakeholder register

  • Identifying content and project dependencies between OTC trade reporting, transaction reporting and reference data

  • Analyzing business and technical solutions (FpML, FIX) in OTC post-trade processes

  • Coordinating and drafting off-order-book-on-exchange trade reports and analyzing post-trade transparency requirements

  • Creating test cases and documentation structure (including incident management)

Oct 2014 - Sep 2015
1 year

Project Manager for Planning and Organization

International Electronics Company

  • Direct reporting to head of procurement

  • Planning and organization using Planview, SAP Solution Manager and program management

  • Resource and time planning in coordination with line managers

  • Weekly planning meetings with Chinese project managers

  • Implementing the project following IBM Ascendant® methodology

  • Successfully introducing SAP procurement processes in a Chinese subsidiary

  • Team in Germany: 11 people

  • Project language: English / German

Feb 2013 - Feb 2015
2 years 1 month

Project Manager for Building and Running the Program Management Office (PgMO)

International Electronics Company

  • Defining and coaching project management processes in the program

  • Introducing and coaching on using project scope, work-breaking structures (WBS) via Planview, resource planning, risk register and cost tracking

  • Direct reporting to IT director and budget owner

  • Setting up and guiding quality reviews, conducting lessons learned and training and coaching subprojects

  • Delivering a program with 7 subprojects and over 90 staff, international, for a company of 14,000 employees

  • Project language: English / German

Oct 2012 - Mar 2013
6 months

Project Manager

International Electronics Company

  • Defining templates and processes for project management across the IT division

  • Creating templates (project charter, scope statement, WBS, risk register, stakeholder register, reports, acceptance criteria, cost tracking sheets)

  • Developing a project handbook and building an IT project management office (PMO) with central authority

  • Sharing knowledge and training project managers according to PMI PMBOK (PMP)

Jun 2012 - Sep 2012
4 months

Program-level Project Manager

International Electronics Company

  • Running a SAP template pre-project: estimating resources and budget needs for the full program

  • Forming subprojects, aligning overall and detailed scope, identifying dependencies on business processes

  • Supporting subproject managers in creating plans (WBS, scope, effort, skills, scheduling)

  • Stakeholder management including communication plan and regular status meetings with the IT director

  • Planning supplier selection with an 18+ member team

Aug 2011 - Jun 2012
11 months

Project Manager + IT Process Design

International Electronics Company

  • Analyzing strengths and weaknesses in teams and departments

  • Direct collaboration with leaders to define and develop new organizational processes

  • Creating a project standard including project orders, resource and time planning, and rolling project planning

  • Conducting interviews to identify goals and solve IT area problems

  • Building processes for a demand management department with weekly reporting directly to the IT director

  • Organizational change management, coaching staff and defining requirements for Planview

  • Team size: 12+ in an IT division with over 100 staff

  • Technologies used: Planview, Excel, MS Visio

Jul 2010 - Jul 2011
1 year 1 month

Program-level Project Manager

International Electronics Company

  • Building an integrated web portal (e-shop, product catalog, company presentation) as a global program with 34 projects

  • Organizing and planning including risk management, defining program scope, interface alignment and resource planning

  • Setting up project management infrastructure, conducting coaching and training

  • Overall team: 90+ staff, including 12+ subproject managers

  • Project language: English / German

  • Technologies used: IBM WebSphere Content Manager (WCM), IBM WebSphere Application Server (WAS), IBM Omnifind, MS Project

May 2010 - May 2010
1 month

Trainer/Consultant

Credit Suisse

  • Conducting IBM JRules training

  • Advising on optimal use of business rules

Sep 2007 - Sep 2009
2 years 1 month

Project Manager

Automotive Manufacturer

  • Leading teams in China, France and Germany

  • Planning, executing and controlling the entire project (business and technical design, implementation, integration and maintenance)

  • Team lead (9+ people), using an iterative and agile approach

  • Creating project plans, frequent customer and team communication, risk management (quantitative and qualitative) and handling change requests

  • Project language: English / German

  • Technologies used: Java/J2EE, IBM WebSphere Application Server (WAS), IBM ILOG ODM (Enterprise Optimization Decision Manager), IBM ILOG CPLEX, MS Project

Jun 2006 - Jun 2010
4 years 1 month

Engagement Manager

  • Analyzing requirements and designing solutions for client projects

  • Running pre-sales projects

  • Aligning contract terms with clients and service providers

  • Staffing projects and preparing proposals (up to €2M)

  • Project language: English / German

  • Longest engagement: Santander Consumer Bank (2008 – 2010)

Jun 2006 - Aug 2007
1 year 3 months

Project Manager

Insurance

  • Planning and running a multi-phase project (showcase, technical proof, prototype, assessment, pilot)

  • Close communication with the client, time and cost planning for each phase

  • Requirements management and alignment between client and product teams

  • Staffing planning and managing internal and external team members

  • Technologies used: Java/J2EE, Oracle, COBOL/AS400, ILOG JRules

Jun 2006 - Jun 2006
1 month

Consultant

BBank

  • Training on using business rules with IBM JRules in banking

  • Advising on different use cases

Sep 2005 - Feb 2006
6 months

Project Manager and Consultant

Telecommunications

  • Planning, executing and controlling a business process management project to link services into a workflow

  • Using an iterative process with timeboxing and intensive requirements management in weekly iterations

  • Cost and time planning, implementing requirements in J2EE, defining and configuring the JRules business object model

  • Technologies used: Java/J2EE, JBoss, ILOG JRules, MS Visio

Jul 2005 - May 2006
11 months

Consultant

  • Creating pilots, prototypes and small applications for various clients (O2, Allianz Global Risk, DC Bank, Hanseatic Bank, RWE, V&M Tubes)

  • Designing Java applications, building J2EE apps (EJB, servlets on JBoss), extending Java Swing apps

  • Defining and configuring the JRules business object model

  • Technologies used: Java/J2EE/Swing, ILOG JRules

Mar 2005 - Jun 2005
4 months

Consultant

German Weather Service

  • Building a new intranet using Apache HTTP, BEA WebLogic Portal and CoreMedia CAP

  • Using Global Site Builder (GSB) and Unix

Jul 2004 - Dec 2004
6 months

Project Manager / Consultant

Deutsche Post

  • Designing simulation applications for mail center technology in C++

  • Controlling and leading the project

  • Introducing agile methods (pair programming, automated testing, timeboxing, build & smoke tests)

  • Component-based design with a configurable XML rules system and designing a CORBA application in UML

  • Technologies used: C++, UML (Together Architect), Microsoft Visual Studio

Mar 2004 - Jun 2004
4 months

Consultant

Bayerischer Rundfunk

  • Optimizing performance in the “br-online.de” project using ATG application server features

  • Developing JSPs, JavaBeans, Unix shell scripts, XML/XSLT conversions, database design and programming

  • Technologies used: Java/J2EE, Unix, XML

Oct 2003 - Feb 2004
5 months

Consultant

Deutsche Post

  • Designing and building an archiving system for central user management (ZUM) based on Action Request System 4.5 and C-API

  • Considering existing ITIL processes

  • Technologies used: BMC Remedy Action Request, Oracle DB

Oct 2003 - Oct 2003
1 month

Consultant

1822direkt

  • Initial consulting for using ITIL

  • Technology used: BMC Remedy Action Request

Jul 2003 - Oct 2003
4 months

Consultant

Deutsche Post

  • Developing a web-based ticket system based on existing ITIL processes

  • Technologies used: Apache Tomcat, Java/J2EE, BMC Remedy Action Request

Jun 2003 - Jul 2003
2 months

Consultant

  • Consulting, developing, installing and using a content management system for BundOnline 2005

  • Preparing training sessions

  • Technologies used: Government Site Builder (Materna/CoreMedia), CoreMedia CAP (CMS), Tomcat/Apache, OpenLDAP, CoreMedia office integration

Dec 2002 - Jul 2003
8 months

Software Developer

DAB Bank

  • Developing a bank client-server system for customer data management

  • Technologies used: Java Swing/J2EE, XML

Jul 2001 - Nov 2002
1 year 5 months

Software Developer and Subproject Lead

  • Leading a subproject and developing a web-based order maintenance and billing system as an extranet solution for a logistics provider

  • Integrating with SAP FI/CO, SMS and fax systems, XML document generation, connecting to an authentication system (RSA ACE/Server) and building a CORBA interface

  • Technologies used: Java/J2EE, Oracle DB, CORBA, Unix, BEA WebLogic

Jul 2000 - Apr 2001
10 months

Software Developer / Thesis

  • Developing a “radiosity” light simulation

  • Application design, C++ programming on Unix, GUI development with Qt, implementing algorithms for light distribution, reflection and shadow calculation

  • Technologies used: Qt, OpenGL, C++, Unix

Oct 1999 - Feb 2000
5 months

Software Developer

Massive Development

  • Developing real-time polygon reduction based on the Krass 3D engine

  • Technologies used: C++, Microsoft Visual Studio

Jul 1998 - Jan 1999
7 months

Software Developer / Internship

Fraunhofer Institute

  • Developing a fast real-time 3D collision detection

  • Implementing algorithms for creating 3D objects

  • Technologies used: C++, Unix, OpenGL optimizer

Sep 1997 - Feb 1998
6 months

Java Tutor & Software Developer

  • Developing Java applications and delivering Java tutorials for seminar participants

  • Product: Java

Mar 1997 - Aug 1997
6 months

Software Developer / Internship

  • Developing a Java GUI, database design and programming

  • Technologies used: Java, MS Access DB, VB

Summary

In client projects, meeting the project goal is important to me. I am motivated by delivering convincing quality in products/software. My daily work as a project manager is shaped by prioritization and balancing requirements, time, budget, and quality.

Languages
German
Native
English
Advanced
Education

Furtwangen University

Diploma in Computer Science · Computer Science · Furtwangen, Germany

Certifications & licenses

Project Management Professional Certification

PMI

ITIL® Foundation Certificate in IT Service Management (GR750199863MD)

Integrata Leadership Training - Consciously Taking on Leadership Tasks

Integrata

Machine Learning by Stanford University and Andrew Ng / Coursera

Coursera

Professional Scrum Master (PSM I)

Scaled Agile – SAFe 4 Certified Program Consultant (SPC4 Certification)

Scaled Agile

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