Dennis Rall - Business Analyst - Product Owner

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Murr, Germany

Experience

Oct 2023 - Present

1 year 10 months

Neu-Isenburg, Germany

Business Analyst - Product Owner

Condor

Gathering requirements from stakeholders for the team and implementing a new Optimizely content management system (CMS) to build a new Condor website, including integrating all Condor lifecycle features (flight booking, check-in, etc.).
Responsibilities and achievements:
Requirements analysis: Capturing and analyzing stakeholder needs to define precise requirements and ensure the new site meets user expectations.
Product management: Acting as Product Owner to lead the development team, set priorities, and track implementation progress.
CMS implementation: Coordinating the rollout of Optimizely as the new CMS, customizing and integrating all needed features for a smooth user flow.
Feature integration: Ensuring successful integration of Condor lifecycle features like flight booking, check-in, and other services for a complete user experience.
Stakeholder management: Communicating with stakeholders to gather feedback and make adjustments during development to continuously improve the user experience.
Testing and quality assurance: Planning and executing tests to ensure the implemented features meet all requirements and quality standards.
Methods and technologies:
Methods used: Agile methods, SCRUM, SAFe
Tools used: Optimizely, Jira, Confluence
The new CMS launch and Condor website overhaul significantly improved user experience, streamlined booking and check-in processes, and strengthened Condor’s digital presence.

Jan 2022 - Sep 2023

1 year 9 months

Jenbach, Austria

Project Manager

INNIO Group

Introducing the ServiceNow GRC module to efficiently manage ISO certifications, aiming to prepare the organization for ISO 27001 certification and achieve it successfully.
Responsibilities and achievements:
Project planning and coordination: Developing and executing a detailed project plan for the ServiceNow GRC rollout, including timelines, resource management, and milestone tracking.
ISO certification process: Coordinating all activities to prepare for and achieve ISO 27001 certification, including creating and implementing required documentation and processes.
Method application: Using agile methods (Scrum) to foster flexible and effective collaboration within the project team and adapt quickly to changes.
Stakeholder management: Working closely with internal and external stakeholders to clarify requirements, communicate progress, and secure support for certification.
Tool utilization: Implementing the ServiceNow GRC module to manage compliance requirements and integrating it with existing systems (SAP) to optimize processes.
Risk management: Identifying and managing risks that could affect the certification process and developing mitigation strategies.
Methods and technologies:
Methods used: Scrum, Cobit, ISO 27001, ISO 9001
Tools used: ServiceNow GRC, SAP, Microsoft Project
The successful ServiceNow GRC implementation and ISO 27001 certification led to a significant improvement in INNIO’s compliance and security standards, strengthening market position and customer trust.

Jan 2020 - Jan 2022

2 years 1 month

Bad Vilbel, Germany

Global Project Manager

Stada GmbH

Analyzing and globally harmonizing ITSM processes (Incident Management, Request Fulfillment, Problem Management, Change Management) to create a consistent and efficient IT service environment.
Responsibilities and achievements:
Process analysis and harmonization: Conducting detailed analysis and standardization of existing ITSM processes to establish a global, unified structure and improve IT service efficiency worldwide.
Tool selection and implementation: Leading the selection process for a suitable ITSM tool (ServiceNOW) and adapting processes to the new system design to enhance automation and control.
Workshops and process design: Holding design workshops to gather and harmonize requirements with global IT teams to ensure process relevance and adaptability.
Project management and reporting: Comprehensive project planning, control, and regular status updates for stakeholders to maintain transparency and focus.
Vendor and stakeholder management: Coordinating external vendors and closely aligning with internal stakeholders, including C-level, to drive acceptance and support of the new ITSM system.
Change management and team leadership: Leading change management activities and a 15-member international project team to ensure sustainable process adoption.
Technical and methodological qualifications:
Process and project management methods: ITIL, ITSM, SCRUM
Tools and software: ServiceNOW, MS System Center, Jira, Confluence, Visio, Office 365
Global ITSM standardization and central tool implementation led to more efficient, consistent service delivery, improved transparency, and easier global IT collaboration.

Mar 2019 - Dec 2019

10 months

Frankfurt, Germany

Process Consultant

Syna – Süwag Gruppe

Advising on and implementing ITIL-based process adjustments to optimize IT service processes in collaboration with Omnitracker developers.
Responsibilities and achievements:
Requirements management and process design: Developing and documenting requirements for new process solutions to align technical implementation with IT department needs.
ITIL process consulting and technical design: Advising on ITIL process standards and co-creating technical implementation concepts with Omnitracker developers to automate and boost process efficiency.
Project and change management: Leading project phases from planning to implementation, including stakeholder management and change measures for a smooth rollout.
Team coordination and collaboration: Managing a 3-person project team and aligning with internal IT stakeholders for continuous process improvement.
Technical and methodological qualifications:
Process and project management methods: ITIL V3, V4, SCRUM, Prince2, Design Thinking
Tools and software: Omnitracker, Visio, Office 365
Successfully introduced tailored ITIL processes and integrated them technically into Omnitracker, greatly improving IT service efficiency and adaptability.

Aug 2018 - Feb 2019

7 months

Luxembourg, Luxembourg

ITSM Process Manager

Fanuc Europe Corporation

Designing and introducing new ITIL processes (Incident Management, Request Fulfillment, Change Management) to increase IT service transparency and efficiency.
Responsibilities and achievements:
Process analysis and design: Conducting in-depth analysis of existing IT processes to identify improvement areas and designing efficient, scalable ITIL-compliant processes.
ITSM tool implementation: Adapting and rolling out new processes in the Cherwell/Ivanti ITSM tool to boost automation and ensure consistent service delivery.
Project management and leadership: Leading the project kickoff, ongoing planning, status tracking, and managing a 14-person international project team.
Stakeholder and change management: Regularly aligning with executive stakeholders (e.g., CIO and department heads) and providing coaching to ensure a smooth transition to new processes.
Vendor management and workshop facilitation: Coordinating external service providers and conducting workshops to transfer knowledge and optimize implementation.
Technical and methodological qualifications:
Process and project management methods: ITIL V3, Prince2, COBIT, SCRUM, Kanban
Tools and software: Cherwell ITSM, Visio, MS Office, SharePoint
The new ITIL processes and ITSM tool integration significantly improved response times, efficiency, service quality, and end-user satisfaction.

Aug 2015 - Aug 2018

3 years 1 month

Essen, Germany

International PMO Governance Manager

Thyssenkrupp Elevator Europe

Establishing and leading the European PMO Governance Office to create efficient processes and IT-supported structures for transparent management of the entire project portfolio.
Responsibilities and achievements:
Process design and standardization: Developing and implementing standardized processes to structure and unify the IT project landscape, greatly improving transparency and traceability.
C-level leadership: Regularly leading board meetings with C-level managers to align strategy and make project portfolio decisions.
Coaching and change management: Supporting and developing project managers across Europe in best practices and change management for a smooth transition to new structures.
Tool and system implementation: Rolling out a PPM tool (Daptiv) and integrating controlling and reporting systems to sustainably improve portfolio quality and efficiency.
Team leadership: Managing a team of 10 across Europe.
Technical and methodological qualifications:
Project management methods: Prince2, PMI, ITIL V3, COBIT
Tools and software: Daptiv PPM, SharePoint, Visio, MS Office, SAP S4/Hana
These governance structures and processes greatly improved transparency and efficiency in Thyssenkrupp Elevator Europe’s project management, supporting successful oversight of a large IT portfolio.

Summary

As an expert in shaping both strategic and operational IT and non-IT processes in companies of any size and industry, I bring extensive project management experience. Over the past 15 years, I have successfully contributed to a wide range of projects with and without leadership responsibility. I stand out for my strong communication skills and solution focus, and I present confidently to top management, department heads, and executives.

Languages

German

Native

English

Native

Education