Recommended expert
Dennis Rall
Business Analyst - Product Owner
Experience
Oct 2023 - Present
2 years 4 monthsNeu-Isenburg, Germany
Business Analyst - Product Owner
Condor
- Capturing and analyzing stakeholder needs to define precise requirements and ensure the new website meets user expectations.
- Taking on the role of Product Owner to lead the development team, set priorities and monitor implementation progress.
- Coordinating the implementation of Optimizely as the new CMS, including customizing and integrating all necessary features to ensure a seamless user flow.
- Ensuring successful integration of features within the Condor lifecycle, such as flight booking, check-in and other relevant services to create a comprehensive user experience.
- Actively communicating with stakeholders to gather feedback and make adjustments during the development process to continuously optimize the user experience.
- Planning and conducting tests to guarantee the quality of implemented features and ensure all requirements are met.
- Methods used: Agile methods, Scrum, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and strengthened Condor's digital presence in the market.
Jan 2022 - Sep 2023
1 year 9 monthsJenbach, Austria
Project Manager
INNIO Group
- Development and implementation of a detailed project plan for the rollout of the ServiceNow GRC module, including timelines, resource management and milestone tracking.
- Coordination of all activities to prepare and achieve ISO 27001 certification, including creating and implementing required documentation and processes.
- Applying agile methods (Scrum) to support flexible and effective collaboration within the project team and to quickly adapt to changes.
- Close collaboration with internal and external stakeholders to clarify requirements, communicate progress and secure their support for the certification.
- Implementing the ServiceNow GRC module to manage compliance requirements and integrating it with existing systems (SAP) to optimize processes.
- Identifying and managing risks that could impact the certification process, as well as developing risk mitigation strategies.
- Methods used: Scrum, COBIT, ISO 27001, ISO 9001
- Tools used: ServiceNow GRC, SAP, Microsoft Project
- Result: Significant improvement in compliance and security standards, strengthened customer trust.
Jan 2020 - Jan 2022
2 years 1 monthBad Vilbel, Germany
Global Project Manager
Stada GmbH
- Detailed analysis and standardization of existing ITSM processes to create a global, unified structure and improve IT service efficiency worldwide.
- Leading the selection process for a suitable ITSM tool (ServiceNOW) and adapting processes to the design of the new system to increase automation and control.
- Conducting design workshops to gather and harmonize requirements in coordination with global IT teams.
- Comprehensive project planning, management and regular status updates for stakeholders to ensure transparency and goal alignment.
- Coordinating external vendors and closely aligning with internal stakeholders, including C-level, to promote acceptance of the new ITSM system.
- Responsible for change management measures and leading an international project team of 15 members for sustainable process rollout.
- Methods used: ITIL, ITSM, Scrum
- Tools used: ServiceNOW, MS System Center, Jira, Confluence, Visio, Office 365
- Result: More efficient and consistent service delivery, improved transparency and easier global collaboration.
Mar 2019 - Dec 2019
10 monthsFrankfurt, Germany
Process Consultant
Syna – Süwag Gruppe
- Developing and documenting requirements for new process solutions to align the technical implementation precisely with the needs of the IT departments.
- Advising on ITIL process standards and working on technical implementation concepts together with Omnitracker developers to automate and improve efficiency of IT processes.
- Leading project steps from planning to implementation, including stakeholder management and change management activities.
- Managing a project team of 3 members and closely coordinating with internal IT stakeholders.
- Methods used: ITIL V3, ITIL V4, Scrum, PRINCE2, Design Thinking
- Tools used: Omnitracker, Visio, Office 365
- Result: Successful introduction of tailored ITIL processes and technical integration into Omnitracker, increased efficiency of IT services.
Aug 2018 - Feb 2019
7 monthsLuxembourg
ITSM Process Manager
Fanuc Europe Corporation
- Detailed analysis of existing IT processes to identify optimization potentials and then design efficient, scalable ITIL-compliant processes.
- Implementing and customizing the new processes in the ITSM tool Cherwell/Ivanti to increase process automation and ensure consistent service delivery.
- Leading the project kickoff as well as ongoing planning, status tracking and management of a team of 14 international project members.
- Regular alignment with senior stakeholders (including the CIO and department heads) and comprehensive coaching measures to ensure a sustainable transition.
- Coordinating external service providers and conducting workshops to share knowledge and optimize process implementation.
- Methods used: ITIL V3, PRINCE2, COBIT, Scrum, Kanban
- Tools used: Cherwell ITSM, Visio, MS Office, SharePoint
- Result: Significantly improved response times and efficiency, increased service quality and end-user satisfaction.
Aug 2015 - Aug 2018
3 years 1 monthEssen, Germany
International PMO Governance Manager
Thyssenkrupp Elevator Europe
- Development and implementation of standardized processes to structure and unify the IT project landscape.
- Regularly led board meetings with C-level managers for strategic alignment and decision-making of the project portfolio.
- Support and development of project managers across Europe in best practices and change management.
- Implementation of a PPM tool (Daptiv) and integration of controlling and reporting systems.
- Managed a team of 10 employees across Europe.
- Methods used: Prince2, PMI, ITIL V3, COBIT
- Tools used: Daptiv PPM, SharePoint, Visio, MS Office, SAP S4/Hana
- Result: Significantly improved transparency and efficiency in project management and successful management of a large IT project portfolio.
Summary
As an expert in the strategic and operational design of IT and non-IT processes for companies of all sizes and industries, I bring extensive experience in project management. Over the past 15 years, I have successfully contributed to a variety of projects with and without leadership responsibilities. I stand out with my strong communication skills and solution orientation and present myself confidently to top management, department heads and executives.
Project Manager & Scrum Master: IT project management with over 14 years of experience. Several years of experience in international projects (Europe-wide, global).
Process Consultant: Process consulting focused on operational and project-related processes within IT and in the areas of sales and marketing.
Coach: Coaching employees and project managers on processes and associated changes.
Skills
Communication
Teamwork
Goal Setting
Motivational Skills
Presentation
Sales & Distribution
Agile Mindset
Problem Solving
Self-motivation
Time Management
Willingness To Learn
Cloud Management
Azure Cloud
Client Management
Network
Security
Firewall
Jira & Confluence
Service Now
Draw.io
Visio
Ms Office 365
Omnitracker
Sap S4/hana
Signavio
Matrix42
Ivanti Itsm
Sharepoint
Chatgtp
Automotive
Consulting
Pharma & Chemical
Energy
Robotics
Mechanical Engineering
Aviation
Semiconductors
Languages
German
AdvancedEnglish
AdvancedEducation
COMPRiS GmbH
Office Communication Clerk · Ludwigsburg, Germany
SAE Institute
Diploma Program, Audio Engineer · Audio Engineer · Stuttgart, Germany
Certifications & licenses
Artificial Intelligence (AI)
Certificate In Service Management CMMI
Certified Agile Leadership I (CAL I)
Azure Cloud
Generative AI For Project Managers
ISO/IEC 27001 Information Security
ISO27001
ITIL V4 Foundation Design Thinking
ITIL® V3 2011 Foundation COBIT
Management Systems Foundation SAFe
OKR Certified Professional
Serview GmbH Hardware & Services Cloud Management
PRINCE2® Foundation Certificate In Project Management
PSM I - Professional Scrum Master PMI
Prince2
SCRUM
Scrum Alliance® Client Management Network
Scrum.org ITIL V3 & V4
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