Dennis R. - Business Analyst - Product Owner

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Murr, Germany

Experience

Oct 2023 - Present

1 year 11 months

Neu-Isenburg, Germany

Business Analyst - Product Owner

Condor

Derived requirements from stakeholders for the team and implemented a new Content Management System (CMS) Optimizely to create a new website for Condor, including integrating all features of the Condor lifecycle (booking flights, check-in, etc.).
Responsibilities and achievements:
Requirements analysis: Captured and analyzed stakeholder needs to define precise requirements and ensure the new website meets user expectations.
Product management: Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
CMS implementation: Coordinated the implementation of Optimizely as the new CMS, including customizing and integrating all necessary features to ensure a seamless user flow.
Feature integration: Ensured successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a comprehensive user experience.
Stakeholder management: Actively communicated with stakeholders to gather feedback and make adjustments during development to continuously optimize the user experience.
Testing and quality assurance: Planned and conducted tests to ensure the quality of implemented features and verify that all requirements are met.
Methods and technologies:
Methods used: Agile practices, SCRUM, SAFe
Tools used: Optimizely, Jira, Confluence
The implementation of the new CMS and the creation of the new Condor website led to a significant improvement in user experience, optimized booking and check-in processes, and strengthened Condor's digital presence in the market.

Jan 2022 - Sep 2023

1 year 9 months

Jenbach, Austria

Project Manager

INNIO Group

Introduced the ServiceNow GRC module for efficient management of ISO certifications, aiming to prepare the organization for ISO 27001 certification and achieve it successfully.
Responsibilities and achievements:
Project planning and coordination: Developed and executed a detailed project plan for the ServiceNow GRC module implementation, including timelines, resource management, and milestone tracking.
ISO certification process: Coordinated all activities to prepare for and achieve ISO 27001 certification, including creation and implementation of required documentation and processes.
Method application: Applied agile methods (Scrum) to promote flexible and effective team collaboration and to quickly adapt to changes during the project.
Stakeholder management: Worked closely with internal and external stakeholders to clarify requirements, communicate progress, and secure their support for certification.
Tool usage: Implemented the ServiceNow GRC module to manage compliance requirements and integrated it with existing systems (SAP) to optimize processes.
Risk management: Identified and managed risks that could affect the certification process and developed strategies for risk mitigation.
Methods and technologies:
Methods used: Scrum, COBIT, ISO 27001, ISO 9001
Tools used: ServiceNow GRC, SAP, Microsoft Project
The successful implementation of the ServiceNow GRC module and achievement of ISO 27001 certification led to a significant improvement in compliance and security standards at INNIO, strengthening the company's market position and customer trust in the long run.

Jan 2020 - Jan 2022

2 years 1 month

Bad Vilbel, Germany

Global Project Manager

Stada GmbH

Analyzed and globally harmonized ITSM processes (Incident Management, Request Fulfillment, Problem Management, and Change Management) to create a unified and efficient IT service environment.
Responsibilities and achievements:
Process analysis and harmonization: Conducted detailed analysis and standardization of existing ITSM processes to create a global, unified structure and improve IT service efficiency worldwide.
Tool selection and implementation: Led the selection process for a suitable ITSM tool (ServiceNOW) and aligned processes with the new system design to enhance automation and control.
Workshops and process design: Conducted design workshops to gather and harmonize requirements in coordination with global IT teams, ensuring process adaptability and relevance.
Project management and reporting: Managed comprehensive project planning, control, and regular status updates for stakeholders to ensure project transparency and goal alignment.
Vendor and stakeholder management: Coordinated external vendors and worked closely with internal stakeholders, including C-level, to foster acceptance and support of the new ITSM system.
Change management and team leadership: Responsible for change management measures and led a 15-member international project team to ensure sustainable process adoption within the company.
Technical and methodological qualifications:
Process and project management methods: ITIL, ITSM, SCRUM
Tools and software: ServiceNOW, MS System Center, Jira, Confluence, Visio, Office 365
The global standardization of ITSM processes and the implementation of a central ITSM tool resulted in more efficient and consistent service delivery, improved transparency, and eased global collaboration in IT management.

Mar 2019 - Dec 2019

10 months

Frankfurt, Germany

Process Consultant

Syna – Süwag Gruppe

Advised on and implemented ITIL-based process adjustments to optimize IT service processes in collaboration with Omnitracker developers.
Responsibilities and achievements:
Requirements management and process design: Developed and documented requirements for new process solutions to align technical implementation precisely with IT department needs.
ITIL process consulting and technical concept: Advised on ITIL process standards and developed technical implementation concepts together with Omnitracker developers to automate and streamline IT processes.
Project management and change management: Led project steps from planning to implementation, including stakeholder and change management actions to ensure a smooth rollout.
Team coordination and collaboration: Managed a project team of 3 members and worked closely with internal IT stakeholders for continuous process improvement.
Technical and methodological qualifications:
Process and project management methods: ITIL V3, V4, SCRUM, Prince2, Design Thinking
Tools and software: Omnitracker, Visio, Office 365
Successful rollout of customized ITIL processes and their technical integration into Omnitracker significantly increased IT service efficiency and flexibility in process adjustments.

Aug 2018 - Feb 2019

7 months

Luxembourg, Luxembourg

ITSM Process Manager

Fanuc Europe Corporation

Designed and introduced new ITIL processes (Incident Management, Request Fulfillment, Change Management) to increase IT service transparency and efficiency.
Responsibilities and achievements:
Process analysis and design: Thoroughly analyzed existing IT processes to identify optimization potentials and then designed efficient, scalable ITIL-compliant processes.
Implementation in ITSM tool: Implemented and adapted the new processes in the ITSM tool Cherwell/Ivanti to boost process automation and ensure consistent service delivery.
Project management and team leadership: Led the project kickoff and ongoing planning, tracking, and management of a 14-member international project team.
Stakeholder and change management: Regularly coordinated with stakeholders at leadership levels (including CIO and department heads) and provided comprehensive coaching to ensure a sustainable transition to the new processes.
Vendor management and workshop facilitation: Coordinated external service providers and conducted workshops to share knowledge and optimize process implementation.
Technical and methodological qualifications:
Process and project management methods: ITIL V3, Prince2, COBIT, SCRUM, Kanban
Tools and software: Cherwell ITSM, Visio, MS Office, SharePoint
By introducing new ITIL processes and integrating them into the ITSM tool, response times and efficiency were significantly improved, which greatly enhanced service quality and end-user satisfaction.

Aug 2015 - Aug 2018

3 years 1 month

Essen, Germany

International PMO Governance Manager

Thyssenkrupp Elevator Europe

Established and led the European PMO Governance Office with the goal of establishing efficient processes and IT-supported structures for transparent management of the entire project portfolio.
Responsibilities and achievements:
Process design and standardization: Developed and implemented standardized processes to structure and unify the IT project landscape, significantly increasing transparency and traceability.
C-level leadership: Regularly led board meetings with C-level managers for strategic alignment and decision-making on the project portfolio.
Coaching and change management: Supported and developed project managers across Europe in best practices and change management to ensure a smooth transition to new structures.
Tools and systems implementation: Implemented a PPM tool (Daptiv) and integrated controlling and reporting systems to sustainably improve the quality and efficiency of the project portfolio.
Team leadership: Managed a team of 10 employees across Europe.
Technical and methodological qualifications:
Project management methods: Prince2, PMI, ITIL V3, COBIT
Tools and software: Daptiv PPM, SharePoint, Visio, MS Office, SAP S4/Hana
The introduction of these governance structures and processes led to significantly improved transparency and efficiency in project management at Thyssenkrupp Elevator Europe and was instrumental in successfully managing an extensive IT project portfolio.

Summary

As an expert in the strategic and operational design of IT and non-IT processes in companies of any size and industry, I bring extensive project management experience. Over the last 15 years, I have successfully contributed to a variety of projects, both with and without leadership responsibilities. I stand out through my strong communication skills and solution-oriented approach and confidently present in front of top management, department heads, and CEOs.