Dilara Ekrem
Epic Owner
Experience
Epic Owner
Telefonica
- Within the program (RAITT Transformation/Inlife Tribe), efficiently handling all processes for existing customers in daily operations and customer service, including payments and billing, aiming to ensure customer satisfaction through excellent service and efficient problem solving
- Leading the Usage-to-Payments value stream and the cross-functional teams as the responsible Epic Owner in the strategic RAITT transformation program
- Managing, prioritizing, setting business direction, and decision-making processes between business, architecture, development, and outsourcing partners
- Backlog prioritization, deriving the strategic roadmap, and release readiness decisions
- Establishing governance, quality assurance, and delivery standards in the payment ecosystem
- Communicating program-critical decisions to sponsors, product owners, and technical control centers
- Ensuring smooth payment processes, correct billing, and integration into financial systems
- Optimizing payment methods, managing payment service providers, and efficiently handling credit checks, dunning, and debt collection
- Focusing on postpaid business models with bank transfers, direct debits, chargebacks, and payouts
- Responsibility for alternative payment methods such as credit cards, PayPal, and integration of payment service providers, as well as risk management
Program Manager EU, Product Management
GHX
- Planning, leading, coordinating, and monitoring program activities and milestones across multiple project streams for migrating the hosting of customer-specific data in the EU
- Managing country-specific regulations for data storage in the EU
- Leading multiple project streams with European, US-based, and offshore teams
- Leading steering committees (steering board, management audits, governance boards) and handling escalation and decision management
- Budget responsibility, risk management, roadmap alignment, KPI tracking, and communication control
- Establishing program governance, documentation standards, and decision papers for C-level
- Analyzing and optimizing business processes and service processes
- Developing and implementing measures for risk reduction and cost optimization
- Business process modeling (EPK, BPMN) and object-oriented analysis (OOA)
- Managing data migration in collaboration with country-specific data managers
- Moderation and facilitation of program status, steering committee, and management team meetings
- Managing rollout activities with a focus on quality standards
Department Head Support, Project Manager, Change Manager, Process Manager
Deutsche Rentenversicherung
- Modernization of the DSRV project with introduction of a Linux operating platform and migration from zOS host system to x86 with Linux and VMware plus Oracle DB
- Central interface for requirements between the target platform squad and department across complex IT infrastructures
- Operational and methodological leadership responsibility within the DSRV modernization initiative
- Management of infrastructure, operations, security, and compliance teams, as well as external partners
- Introduction of agile methods, creation of Kanban boards, and IT service management processes
- Coordination of migrations and service transition to an external provider
- Modeling of current and target processes (BPMN, UML) and documentation of change requirements
- Creation of dashboards for real-time transparency and implementation of a governance structure
- Implementation of Google Workspace and standardization of templates and workflows via Confluence or SharePoint
- Support of digitization and automation initiatives and self-service solutions
Product Manager in E-commerce/Online
Sixt Leasing SE
- Carve-out project for spinning off IT from the parent company and IT product owner for websites
- Ongoing optimization and design of the multilingual corporate homepage and web portals for new vehicle leasing
- Formulating requirements as user stories in coordination with marketing and product management
- Leading an IT team (7 FTE) and an offshore development team in Kyiv (7 people)
- Responsibility for SharePoint data, data control checks, and access management
- Defining test procedures, acceptance criteria, and usability tests
- Filling and prioritizing the backlog and developing the product roadmap
- End-to-end management of the product development process and go-to-market strategies
- Stakeholder management nationally and internationally with reporting to C-level
Process Manager, Requirements Manager, Project Coordinator, Change Manager
FI-TS
- Project coordination of a server migration from Windows 2008 to Windows 2016 for approx. 3000 servers (virtual, physical, and cloud solutions)
- Planning of SQL DB migrations, creation of firewall requests, and asset setup
- Change planning and coordination, creation of operations orders
- Monitoring the project roadmap, resources, budget, and dependencies
- Development of strategies for scalable IT cabling and network infrastructure
- Creation of solution designs as a basis for technical implementation
Senior Business Consultant
e-Aces
Conducting requirement analyses and creating business specifications in the VW Group project to centralize brand-specific inventory processes under GDPR
Creating customer journeys, data management concepts, and automating data deletion processes
Designing value propositions, business models, business services, and value stream analyses
Optimizing the Vehicle Connectivity Framework (VCF) and product backlog management
Serving as change owner and product quality manager in the BMW ConnectedDrive project with finance management and stakeholder management
Introducing new change requests, creating test cases and blueprints, and ensuring quality
Project management for remote software upgrades, new offer structure, and auto-renewal projects
IT-Business Consultant
Acando GmbH
Project manager for the introduction of an e-wallet at VW Financial Services (Audi) and business process optimization to expand an e-wallet institute in Luxembourg
Stakeholder management, defining the target blueprint, and technical collaboration with DevOps
Project management for the WLAN authentication project at the Goethe-Institut, including network analyses and capacity management
vCenter setup for backup and restore functions and backup migration to virtual infrastructures with budget responsibility up to €187k
Process manager and single point of contact for Telefonica in the implementation of a software asset management tool and validation of a cloud middleware
Project manager at Airbus Defence and Space for CRM implementation (Microsoft Dynamics CRM 2016) with budget responsibility up to €114k
IT-Business Consultant
Commerzbank AG
Product Owner, process and change management, and PMO for the rollout of a multi-channel online banking platform with MS Dynamics CRM
Acting as the interface between business units and IT, managing gatekeeper processes, and defining work packages
Project controlling, coaching business units, and validating CRM solutions
Capturing change requirements for securities, advisory, and online banking processes
Student Assistant
Hochschule Darmstadt
- Developing a campus tour application in PHP, MySQL, and HTML
Working Student in Software Development
Continental Automotive GmbH
Designing, testing, and developing diagnostic tools for driver information systems
Deploying modules in test, integration, and production environments and conducting developer tests
Documenting technical implementations, specifications, and presentations
Developing web tools for parsing proprietary file formats and building file converters (ODX, BIN, HEX)
Programming in C++, C, JavaScript, and PHP
Intern
Hamburg Mannheimer Versicherung
- Customer consulting and sales
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Automotive (6.5 years), Telecommunication (2.5 years), Information Technology (2 years), Banking and Finance (2 years), Healthcare (1.5 years), and Aerospace and Defense (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (10 years), Project Management (9 years), Product Development (6.5 years), Operations (4 years), Customer Service (2 years), and Quality Assurance (2 years).
Skills
Expertise
- Requirements Management / Change Management
- Process Management
- Project Management / Project Leadership
- Project Coordination
- Interface Between Business And It
- Needs / Target Group Analysis
- Object-oriented Programming
- Online Banking / Multi-channel Platform
- Risk & Issue Management
- Microsoft Dynamics / Salesforce Crm
- Sales Platform
- Servicenow
- Payment Processes
- Gdpr
- E-commerce
- Test Management
- Network Programming
- Software Development
Industries
- Automotive / Finance
- Services
- Telecommunications
- Aerospace
- Financial Service Providers
- Automotive Industry
- Insurance
- Healthcare
Expertise Areas
- Program Manager
- Project Lead
- Process Management
- Requirements Management
- Business Analysis
- Project Management
- Change Management
- Agile Software Development
- Payment Processes
Experience
- 4 Years Software Development
- 8 Years Business Analysis
- 9 Years As An It Business Consultant
- Project Manager
- Process Manager
- Requirements Manager
- Change Manager
- License Manager
- Finance Manager
- Payment Process Optimization
- Consent Manager
Methods
- Scrum
- Object-oriented Programming
- V-model
- Prince 2
- Itil
- Safe
Languages
Education
Darmstadt University of Applied Sciences
Bachelor · Computer Science · Darmstadt, Germany
Certifications & licenses
Prince 2 Foundation
Professional Scrum Master
Professional Scrum Product Owner
Scrum for Agile Project Management (Scrum and ITIL)
Profile
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