Dilara Ekrem
Epic Owner
Experience
Epic Owner
Telefonica
- As part of the program (RAITT Transformation/Inlife Tribe), efficient handling of all processes for existing customers in operations and customer service, including payments and billing, aiming to ensure customer satisfaction through excellent service and efficient problem solving
- Leading the Usage-to-Payments value stream and cross-functional teams as the responsible Epic Owner in the strategic RAITT transformation program
- Steering, prioritization, technical alignment, and decision-making between business, architecture, development, and outsourcing partners
- Backlog prioritization, strategic roadmap derivation, and release readiness decisions
- Establishing governance, quality assurance, and delivery standards in the payment ecosystem
- Communicating program-critical decisions to sponsors, product owners, and technical centers
- Ensuring smooth payment processes, accurate billing, and integration into financial systems
- Optimizing payment methods, managing payment service providers, and efficiently handling credit checks, dunning, and debt collection
- Focus on postpaid business models with bank transfer, direct debits, chargebacks, and payouts
- Responsible for alternative payment methods such as credit cards, PayPal, and integrating payment service providers, as well as risk management
Program Manager EU, Product Management
GHX
- Planning, leading, coordinating, and monitoring program activities and milestones across multiple project streams for migrating customer-specific data hosting to the EU
- Managing country-specific regulations for data storage in the EU
- Leading multiple project streams with European, US-based, and offshore teams
- Leading steering committees (steering board, management audits, governance boards) as well as escalation and decision management
- Budget responsibility, risk management, roadmap alignment, KPI tracking, and communication control
- Establishing program governance, documentation standards, and decision templates for C-level
- Analyzing and optimizing business and service processes
- Developing and implementing measures for risk reduction and cost optimization
- Business process modeling (EPK, BPMN) and object-oriented analysis (OOA)
- Managing data migration in collaboration with country-specific data managers
- Moderating and leading program status, steering committee, and management team meetings
- Managing rollout activities with a focus on quality standards
Department Head Support, Project Manager, Change Manager, Process Manager
Deutsche Rentenversicherung
- Modernizing the DSRV project by introducing a Linux operating platform and migrating the zOS host system to x86 with Linux and VMware, including Oracle DB
- Central interface for requirements between the target platform squad and the department across complex IT infrastructures
- Operational and methodological leadership responsibility within the DSRV modernization initiative
- Managing infrastructure, operations, security, and compliance teams as well as external partners
- Introducing agile methods, creating Kanban boards, and IT service management processes
- Coordinating migrations and service transitions to an external provider
- Modeling current and target processes (BPMN, UML) and documenting change requirements
- Creating dashboards for real-time transparency and implementing a governance structure
- Introducing Google Workspace and standardizing templates and workflows via Confluence or SharePoint
- Supporting digitization and automation initiatives and self-service solutions
E-commerce/Online Product Manager
Sixt Leasing SE
- Carve-out project to separate the IT from the parent company and acting as IT Product Owner for websites
- Continuously optimizing and designing the multilingual corporate website and web portals for new vehicle leasing
- Formulating requirements as user stories in coordination with marketing and product management
- Leading an IT team (7 team members) and an offshore development team in Kyiv (7 people)
- Responsible for SharePoint data, data control checks, and access management
- Defining test procedures, acceptance criteria, and usability tests
- Filling and prioritizing the backlog as well as developing the product roadmap
- End-to-end management of the product development process and go-to-market strategies
- Stakeholder management nationally and internationally with reporting to C-level
Process Manager, Requirements Manager, Project Coordinator, Change Manager
FI-TS
- Coordinating a server migration from Windows 2008 to Windows 2016 for about 3000 servers (virtual, physical, and cloud solutions)
- Planning SQL DB migrations, creating firewall requests, and setting up assets
- Planning and coordinating changes, creating operational orders
- Monitoring the project roadmap, resources, budget, and dependencies
- Developing strategies for scalable IT cabling and network infrastructure
- Creating solution designs as a basis for technical implementation
Senior Business Consultant
e-Aces
Conducted requirements analysis and created business process designs for the VW Group project centralizing brand-specific inventory processes under GDPR
Developed customer journeys, data management concepts, and automated data deletion processes
Designed value propositions, business models, business services, and value stream analyses
Optimized the Vehicle Connectivity Framework (VCF) and managed the product backlog
Served as Change Owner and Product Quality Manager in the BMW ConnectedDrive project, handling finance management and stakeholder relations
Introduced new change requests, created test cases and blueprints, and managed quality assurance
IT Business Consultant
Acando GmbH
Project lead for the introduction of an e-wallet at VW Financial Services (Audi) and business process optimization for expanding an e-wallet institute in Luxembourg
Managed stakeholders, created target-state definitions, and collaborated technically with DevOps
Led a Wi-Fi authentication project at the Goethe Institute, including network analysis and capacity management
Set up vCenter for backup and restore functions and managed backup migration to virtual infrastructures with a budget responsibility of up to €187k
Served as process manager and single point of contact for Telefonica in deploying a software asset management tool and validating a cloud middleware
Project lead at Airbus Defence and Space for CRM implementation (Microsoft Dynamics CRM 2016) with a budget responsibility of up to €114k
IT Business Consultant
Commerzbank AG
Product Owner, lead process and change management, and PMO for launching a multi-channel online banking platform with MS Dynamics CRM
Acted as liaison between business units and IT, managed the gatekeeper process, and defined work packages
Handled project controlling, coached business units, and validated CRM solutions
Gathered change requirements for securities, advisory, and online banking processes
Student Assistant
Hochschule Darmstadt
- Developed a campus tour app using PHP, MySQL, and HTML
Working Student in Software Development
Continental Automotive GmbH
Designed, tested, and developed diagnostic tools for driver information systems
Deployed modules in test, integration, and production environments and performed developer tests
Documented technical implementations, specifications, and presentations
Developed web tools to parse proprietary file formats and convert files (ODX, BIN, HEX)
Programmed in C++, C, JavaScript, and PHP
Intern
Hamburg Mannheimer Versicherung
- Customer consulting and sales
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Automotive (6.5 years), Telecommunication (2.5 years), Information Technology (2 years), Banking and Finance (2 years), Healthcare (1.5 years), and Aerospace and Defense (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (10 years), Project Management (9 years), Product Development (6.5 years), Operations (4 years), Customer Service (2 years), and Quality Assurance (2 years).
Skills
Expertise
- Requirements Management / Change Management
- Process Management
- Project Management / Project Lead
- Project Coordination
- Interface Between Business And It
- Needs / Target Group Analysis
- Object-oriented Programming
- Online Banking / Multi-channel Platform
- Risk & Issue Management
- Microsoft Dynamics / Salesforce Crm
- Sales Platform
- Servicenow
- Payment Processes
- Gdpr
- E-commerce
- Test Management
- Network Programming
- Software Development
Industries
- Automotive / Finance
- Services
- Telecommunications
- Aerospace
- Financial Services Provider
- Automotive Industry
- Insurance
- Healthcare
Expertise Areas
- Program Manager
- Project Lead
- Process Management
- Requirements Management
- Business Analysis
- Project Management
- Change Management
- Agile Software Development
- Payment Processes
Experience
- 4 Years Software Development
- 8 Years Business Analysis
- 9 Years It Business Consultant
- Project Manager
- Process Manager
- Requirements Manager
- Change Manager
- License Manager
- Finance Manager
- Payment Process Optimization
- Consent Manager
Methods
- Scrum
- Object-oriented Programming
- V-model
- Prince 2
- Itil
- Safe
Languages
Education
Darmstadt University of Applied Sciences
Bachelor · Computer Science · Darmstadt, Germany
Certifications & licenses
Prince 2 Foundation
Professional Scrum Master
Professional Scrum Product Owner
Scrum for Agile Project Management (Scrum and ITIL)
Profile
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