Recommended expert
Stefan Faust
Project Management – Telecommunications
Experience
Jul 2022 - Dec 2022
6 monthsGermany
Project Management – Telecommunications
1&1 Versatel
- Set of concurrent projects (BSS/OSS related)
Jul 2017 - Mar 2020
2 years 9 monthsGermany
Senior Project Manager – Key Delivery Manager, Data Centre
NTT Global Data Centers EMEA
- Plan and steer the onboarding of customer specific infrastructure into Data Centre, based on end client contract
- Full project life cycle project management and coordination with pre-sales department, management and monitoring of quality, risks and issues
- Analyse contractual obligations and support demand management to provide customer specific prerequisites
- Lead infrastructure transformation projects and delivery
- End to end management
- Coordinate internal and external service provider and teams
- Coordinate migrations and transitions with customer(s)
- Technical environment: Data Centre, WAN etc.
- Achievement: Received client statement thanking for support in establishing Customer Delivery Management department
Nov 2016 - Apr 2017
6 monthsGermany
Data Centre Migration Manager
AMOS (Allianz Managed Operations & Services) Insurance
- Project management (multiple concurrent projects) for data centre consolidation and migration to two new data centres in Germany and France
- Set overall data centre migration and transformation plan
- Set migration wave plan
- Manage and monitor quality, risks and issues
- Lead infrastructure transformation projects
- End to end management
- Coordinate internal and external service provider and teams
- Coordinate migrations and transitions with customer (Allianz Germany)
- Technical environment: WAN/LAN, servers, mainframe, virtual/physical, storage, network, backup technologies
Dec 2015 - Apr 2016
5 monthsGermany
Manager Theme Cluster, Project Management and Consulting
KfW Banking Group
- Support decision making process for the bank’s network redesign to comply with MaRisk regulations for zoned and segmented LAN/WAN, network access control and PKI
- Manage project planning (time, scope, budget, resources, risks, plans) according to bank standards and specifications for 7000+ users across 80+ sites worldwide
- Identify, plan and manage dependencies, risks and issues
- Lead and advise project managers for subprojects
- Prepare internal documentation for project proposals and presentations
- Act as focal point for escalations
- Plan and initiate communication structure between GPL and stakeholders
- Support sub project managers in selection and steering of external service providers
- Handover cluster and project framework to internal project managers
- Technical environment: WAN/LAN, network access control (NAC), PKI
Nov 2014 - Jun 2015
8 monthsGermany
Rollout Manager, Project Management for International WAN Rollout (Provider Change)
Vodafone Global Enterprise
- Lead and deliver concurrent international WAN infrastructure migrations for a multinational industrial corporation (ThyssenKrupp, EMEA)
- Track networking site lifecycle from order to delivery and supervise engineers
- Lead technical planning sessions (WAN/LAN/inter-carrier NNI)
- Plan, present and deliver workshops
- Ensure compliance with Vodafone methodologies and Managed Service Governance Framework
- Liaise with stakeholder management and secure customer approval of implementation plans
- Coordinate resources to ensure availability for delivery
- Manage client relationship
- Assist in transitioning implementation delivery activities into BAU structure
- Participate in lessons learned reviews and develop a repeatable delivery model
- Transfer best practice knowledge to other customer program teams
- Technical environment: MPLS, NNI, typical global telecom supplier environment
Sep 2013 - Jun 2014
10 monthsGermany
Program and Project Management, Service Management, Proof of Concept Consultant
Merck KGaA
- Lead service provider change for 180 sites worldwide, outsourcing WAN/LAN/WLAN/UCC services
- Manage external service providers and evaluate service partners for managed services
- Plan and support RFP and contract negotiations
- Create follow up program and project plans
- Identify and plan program and project dependencies
- Analyze service process dependencies and plan integration
- Coordinate implementation of solutions across EMEA and LAAM
- Plan technical proof of concept and create acceptance test plans
- Coordinate solution implementation, site communication, reporting and documentation
- Coordinate internal validation and qualification processes (GxP)
- Technical environment: heterogeneous network infrastructure, WAN, LAN, WLAN, cloud services, DLP, MPLS, IP, VoIP, video, Lync, QoS, RAS, Riverbed, load balancer, Cisco, HP
Nov 2012 - Jul 2013
9 monthsGermany
Manager IT Infrastructure Services, Program and Project Management
TBVC
- Lead international concurrent projects post merger, consulting and setting up project and program management strategies and procedures
- Develop plans, policies and procedures for TBVC organizational PMO framework
- Develop project processes, resources and timelines and coordinate solution implementation
- Manage network infrastructure projects: WAN migration, network carve-out (DNS, DHCP, VPN, VRF), WAN optimization (Riverbed), DMZ setup, RADIUS authorization, infrastructure replacement and restructuring including data centres
- Manage IT infrastructure services across AMER, APAC, EMEA, streamlining post merger IT landscape
- Manage IT 2nd level staff and external resources, set goals and objectives
- Coordinate 2nd level technicians to resolve escalated incidents and problems
- Serve as escalation instance for problem management
- Prioritize 2nd level activities based on SLAs
- Contribute ideas to improve IT processes and services
- Define technology roadmaps for new IT infrastructure services
- Support project planning and implementation, including roll-outs, objectives, scope, deliverables, budget, timelines and staffing
- Technical environment: data centre, server, WAN, LAN, MPLS, IP, VoIP, DNS, DHCP, VPN/VRF, video, QoS, Riverbed, Cisco
Jun 2012 - Oct 2012
5 monthsFrance
Project Management
DB Systel
- Plan and migrate approximately 150 sites in the UK and France
- Conduct infrastructure audits and site surveys
- Migrate and deploy WAN, LAN, WLAN and VoIP infrastructure including data centre connectivity
- Implement new accounting and billing systems
- Define, implement and optimize operational processes
- Manage external suppliers and service providers in the UK
- Execute infrastructure projects and network rollouts in an international environment
- Develop and implement processes according to IT Governance and security guidelines
- Technical environment: WAN, LAN, IP, VoIP, video, QoS, data centres
Jan 2011 - Nov 2011
11 monthsSwitzerland
Project Management (concurrent projects)
AXA Technology Services
- Lead and deliver concurrent projects for international insurance company in Switzerland
- Manage telecom network infrastructure change and nationwide IP readdressing of agency WAN and campus
- Scope and manage telecom expense management (mobile, fixed, data)
- Deploy and distribute company-wide software update (IE9)
- Conduct proof of concept for SAP infrastructure deployment in new data centre
- Provide email inbound underwriting workflow and document scanning (CMI UW)
- Provide web services infrastructure migration to WS replacing CORBA
- Provide universal data mover for Connect Direct migration
- Deploy and relocate remote office WAN/LAN
- Provide customized JBoss application server based on customer demands
Dec 2009 - Jul 2010
8 monthsGermany
Programme and Senior Project Management
AT&T
- Lead major program of large WAN/LAN customer projects including office, data centre relocation and outsourcing, voice, IPT across UK and Germany
- Work with sales team on project management offers in pre-sales phase
- Represent AT&T in a customer facing role throughout project life cycle
- Create internal and external progress reports for executive audiences
- Build and manage virtual project teams and team members from different organizations
- Establish governance and communication plans
- Analyze and change processes and structures, establish reporting and escalation processes
- Determine and analyze risks to project delivery
- Manage turnaround of challenging projects in highly changeable environments
Aug 2009 - Nov 2009
4 monthsUnited Kingdom
Senior Project Management, set of projects
BP
- Manage WAN/LAN relocations in Spain, Germany and Austria
- Implement monitoring tools in data centres across USA, Europe and Asia
- Deploy servers in UK data centre
- Conduct data centre disaster recovery decommission in Portugal
- Manage communication infrastructure for PCI compliant card payment services in Austria, Germany and UK
- Upgrade LAN and IPSec VPN in UK
- Replace servers and set up VPN in UK and Taiwan
- Conduct change and release management compliant with ITIL
Oct 2007 - Feb 2009
1 year 5 monthsGermany
Senior Project Management for multinational rollout of ADSL, VSAT and GPRS Telecom infrastructure
BP
- Rollout telecom infrastructure for 700+ retail stations supporting migration to NCT-T applications
- Manage full project life cycle from inception to successful launch
- Identify and document project scope, objectives, deliverables, dates, budget, resources and quality
- Perform due diligence on customer requirements
- Manage CAPEX and OPEX budget >4 M US$
- Determine equipment, services, resources and work effort
- Perform risk assessment and mitigation
- Conduct HSSE assessments and accreditation
- Manage third party suppliers (telecom, cabling, logistics, LAN integration, loyalty transaction, fleet and credit card, EPS, test lab)
- Coordinate installations from site survey to acceptance testing
- Integrate internal and external support organization in Spain, Portugal and Germany
- Manage SLA compliance and support processes
- Provide training and handover to teams
- Perform post project review and closeout
- Technical environment: ADSL, VSAT, GPRS, WiFi, meshed broadband, MPLS, L2/L3 VPNs, POS systems
- Achievement: Successful launch; client congratulated on new era for BP Premierplus loyalty scheme
Apr 2007 - Jun 2007
3 monthsNassau, Bahamas
Programme Management Wireless Tactical Plan 2007
Nortel (CALA Business Unit) / BTC
- Validate and finalize Wireless 2007 Tactical Plan for Bahamas Telecommunication Services
- Define applications roadmap and business models
- Identify resources and develop launch schedule
- Prepare service descriptions for internal functions
- Enable BTC to support new service launches
- Manage service planning phase to meet business targets: free voicemail, migrate 70% TDMA users to GSM, expand CDMA roaming, develop data product portfolio
- Select applications and services based on market opportunity, OSS readiness, technical compatibility and channel readiness
- Interview BTC senior executives and project team
- Develop launch roadmap with success criteria and Gantt chart critical path
- Review and refine business cases, CAPEX/OPEX and revenue goals
- Review market segments, demographics and penetration goals
- Examine regulation constraints and present to executive committee for approval
- Select executive sponsor for program execution
- Review packaging, pricing, competitive analysis and initial market feedback processes
- Achievement: Successful launch with revenue impact of US$30+ M pa
Aug 2006 - Dec 2006
5 monthsPort of Spain, Trinidad and Tobago
Full life cycle Project Management for VoIP / Next Generation Network Services
Nortel (CALA Business Unit) / TSTT
- Develop organizational framework, plans, policies and procedures for project
- Plan project processes, resources and timescales
- Support sales, marketing and technical teams across service fulfillment, service assurance, post sales, corporate IT, supply chain, product development, marketing communication, third party management and training
- Coordinate solution implementation
- Take ownership of issues with root cause analysis and resolution
- Communicate changes and risks to senior management
- Develop training materials and conduct training
- Draft, develop and maintain project documentation
- Technical environment: Nortel MCS 5200 (VoIP/SIP), CS2K, VoIP peripherals
- Achievement: Successful launch of VoIP services
Jan 2001 - Dec 2006
6 yearsGermany
Managing Director and Shareholder / Freelance
PosterNow GmbH
- Manage company at executive level with strategic planning and product placement
- Conduct direct and indirect sales
- Manage online shopping site planning, design and operation including database, multilingual and multicurrency ordering and supply chain integration
- Execute online marketing via mailing, banners, affiliate programs and auctions
- Manage human resources for up to 38 employees
- Handle public relations
Jan 1996 - Dec 2000
5 yearsGermany
Managing Director / Freelance
Faust Multimedia Internet Service
- Provide internet service including web space, domain name and web design
- Plan, develop and operate a search engine and online shopping sites with database integration and ordering functionality
- Execute internet marketing with mailings, banner and affiliate programs and SEO
- Manage freelance human resources
- Conduct public relations and press campaigns
Jan 1993 - Dec 1995
3 yearsUnited Kingdom
Marketing Manager Central European Region
Network Systems GmbH
- Develop mid and long term strategic planning and product placement
- Build strategic partnerships (German Telekom, DeTeSystem, Alcatel, Siemens)
- Conduct market and competition analysis
- Manage budgeting and profit/loss responsibility
- Organize fairs, trade shows, road shows and customer events
- Supervise three product marketing managers
- Train and educate sales representatives
- Publish professional articles and manage PR agency campaigns
Jan 1991 - Dec 1993
3 yearsBelgium
Product Marketing Manager
UB Networks Deutschland GmbH
- Analyze and evaluate market needs and technical product requirements
- Support headquarters in market and competitive analysis for German market
- Assist European marketing in public relations and PR agency cooperation
- Organize fairs and trade shows
- Participate in congresses and seminars
- Conduct customer and staff training
- Publish articles
Jan 1989 - Dec 1991
3 yearsBelgium
Systems Engineer
UB Networks Deutschland GmbH
- Design network concepts according to customer demands
- Provide product consulting and customer presentations
- Install systems at customer sites
- Organize and supervise updates and hotline, maintain in-house network
- Prepare and install test installations
- Manage support contract customers
Jan 1975 - Dec 1984
10 yearsTechnician Telecommunication Systems
German Telecom
- Plan, install and maintain CPE, PBX, PABX and PSTN systems
Summary
Many years experience in Program and Project Management and Interim Management in the ICT industry
Skills
- Program / Project Management, Interim Management
- Telecommunications, Infrastructure, Deployment, Delivery, Rollout, Data Centre Relocation/outsourcing, Consulting, Marketing, Product Management, Training
General Emphasis:
- Since 1990 Experienced In Ict Business
- International Management And Business Experience
- Interpersonal And Intercultural Skills, Stakeholder And 3rd Party Management
- Marketing, Business Development, Communication, Public Relations
- Networking, Ecommerce, Supply Chain
Industries - Project Experiences:
- Telecommunication, Energy (Oil & Gas), Retail, Financial (Banking, Insurance), Transportation And Logistics (Railway), Automotive, Pharmaceutical, Chemical And Life Science, Industrial, Banking, Data Centre Service Provider, Government
Summary Of Overall Technical Project Exposure – Telecommunication/networking:
- Networking Technologies (Security)
- Tdma/gsm/cdma
- Roaming (Inbound/outbound)
- Vas (Sms Etc.)
- Ngn/gsm/mobile/wireless/3g
- Adsl
- Vsat
- Gprs
- Wifi
- Wan
- Inter Carrier Nni
- Lan
- Wlan
- Swa Proxy Cloud Services (Blue Coat)
- Dlp (Data Loss Prevention)
- Mpls
- Qos
- Ip
- Ipsec
- Vpn (L2 And L3)
- Dns
- Dhcp
- Vpn/vrf
- Voip
- Sip
- Video (E.g. Telepresence)
- Lync
- Ras
- Router/switches
- Wan Optimizer (Riverbed)
- Load Balancer
- Firewall (Asa, Checkpoint)
- Dmz
- Radius
- Nortel Mcs 5200 (Voip/sip)
- Nortel Cs2k
- Voip Peripherals
- Cisco
- Hp
- Monitoring (Eos, Hp Etc.)
- Nac (Network Access Control)
- Pki
- Cpe
- Pbx
- Pabx
- Pstn
Summary Of Overall Technical Project Exposure – Infrastructure:
- Data Centre, Relocation And Outsourcing
- Server
- Several Applications (E.g. Sap, File Services, Backup Etc.)
- Esx
- Ad (Active Directory)
- Nct-t (Non Cash Transaction Terminal)
- Pci Compliant Card Payment Services
- Point Of Sale (Pos) Systems
Software Skills, Working Environment:
- Ms Word, Excel, Access, Powerpoint, Outlook, Ie
- Ms Project, Ms Visio, Ms Sharepoint
- Adobe Photoshop, Unlead Smart Saver, Gif Construction Set
- Mozilla: Firefox, Thunderbird, Tobit (David Systems)
- Ms Frontpage, Tcp/ip, Telnet, Ssh, Putty, Ws Ftp Pro, Lan
- Database: Mysql, Ms Access
- Programming: Basic, C, Pascal, Perl, Html, Javascript
- Online Shop-system: Openshop
- Worldmerge, Turblister, Auctionmaster
Operating Systems:
- Ms Windows (Dos, 3.11, 95, Nt 4.0, 2000, Xp)
- Unix
- Freebsd
- Apache
- Linux
- Webmin
- Samba
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedEducation
University of Applied Sciences Frankfurt
Diploma Engineer, Electrical Engineering / Technical Communication Technologies · Electrical Engineering / Technical Communication Technologies · Frankfurt, Germany
Certifications & licenses
ITIL v3
MSP
PRINCE2 Practitioner
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