Self-employed specialist in telephone system installation and communication technology

• Planning, maintenance and installation of telephone systems, ISDN, DSL, All-IP and SIP-Trunk connections
• Administration, maintenance, troubleshooting and repair of PBX systems and extensions
• Remote support / telephone support
• System and network administration
• Rollout coordination and sub-project management
• User support
• User training
• Laser safety officer
• Consultant for LED lighting

Used technologies:

• PBX systems from Panasonic, Tiptel, Auerswald, Siemens, Agfeo and other manufacturers
• Windows client operating systems
• VMware Workstation
• TeamViewer, Remote Desktop
• MS Office, OpenOffice
• Synology NAS
• HP Service Center, HP ALM, Remedy
• Landesk ticket system
• Software distribution SCCM, Robocopy, etc.

• Energy consulting and sales of LED lamps

• Point of contact and remote/telephone support for international sites (English)
• PC support 1st, 2nd and partially 3rd level (Windows 7/XP)
• Data distribution to international sites with Robocopy
• Troubleshooting of IT end devices
• Lync client installation and configuration as well as user instruction
• Office 2010 rollout
• Software updates
• Installation and configuration of telephone systems
• Installing and configuring PCs, notebooks, workstations and printers
• Inventory of end devices
• Procurement and configuration of special software

• Project support in license management
• Verification and research of current/required software versions, data sources, license variants, information gathering and provisioning of sources

• Support Windows 2003 Server
• Managing and setting up user accounts
• Rights management
• Access to server drives
• Setting up network printers
• Adding and removing client PCs
• Installing server-based network software
• Installing clients with Win7, Vista and WinXP
• Installation of MS Office
• Installation of additional software after license review
• Data recovery after virus and malware infection
• Network backup consulting
• Prevention against viruses and other harmful software in the network

• Installing and delivering hardware (PCs, notebooks, monitors, printers, etc.) for customers
• Installing and configuring local and network printers
• Software installation
• Installation of internet routers with integrated telephone system

• Service engineer
• Responsible for hardware and software asset management and maintenance at the Düsseldorf site
• Execution and processing of incoming incidents
• Responsible for changing backup tapes
• Co-responsible for delivering IT services according to agreed service level agreements

Vodafone Düsseldorf Seestern (03/2006 - 08/2008)

• Service engineer
• 1st and 2nd level support
• Categorization and prioritization of incidents
• Installation, configuration and troubleshooting of clients under Windows XP
• Unattended client installation with Netinstall and other installation methods (PXE boot)
• IMAC hardware handling and installation (PCs, notebooks, monitors, printers, etc.)
• Coordination of external service technicians
• Co-responsible for delivering IT services according to agreed service level agreements
• Coordination and execution of hardware and software rollouts
• Co-responsible for asset maintenance in the customer's configuration management database
• Co-responsible for compliance with license requirements and software asset management
• Monitoring manufacturer warranty processing and ensuring compliance with customer requirements

SKF Sealing Solutions GmbH (03/2005 - 08/2008)

• Onsite support relief and holiday cover
• Execution and processing of incoming incidents
• Installation, configuration and delivery of various hardware and software (Win2000 and WinXP)
• Responsible for changing backup tapes
• Co-responsible for delivering IT services according to agreed service level agreements
• Compliance with license rights according to customer requirements and existing licenses

Georg Fischer Automotive (04/2006 - 08/2008)

• Service desk and onsite support relief and holiday cover
• Installation, configuration and delivery of various hardware and software
• 1st and 2nd level support
• Execution and processing of incoming incidents
• Editing Robocopy scripts for data backup
• Co-responsible for delivering IT services according to agreed service level agreements

WAZ (03/2007 - 08/2008)

• Service desk and onsite support relief and holiday cover
• Execution and processing of incoming incidents
• Co-responsible for delivering IT services according to agreed service level agreements

Gothaer Versicherung (04/2004 - 03/2006)

• Service engineer
• Installation, configuration and delivery of hardware and software
• 1st and 2nd level support
• New installations with SCCM and PXE boot
• Performing IMACD activities for IT end devices and related tasks (e.g., network patching, desk cabling, etc.)
• Planning and executing relocations
• Rollout coordination and sub-project management for a Germany-wide hardware rollout
• Participating in building a new software asset database to determine required software licenses