Independent specialist in PBX installation and communication technology

• Planning, maintenance and installation of PBX systems, ISDN, DSL, All-IP and SIP-Trunk connections
• Administration, maintenance, troubleshooting and repair of PBX systems and extensions
• Remote support / phone support
• System and network administration
• Rollout coordination and subproject management
• User support
• User training
• Laser safety officer
• Consultant for LED lighting

Used technologies:

• PBX systems by Panasonic, Tiptel, Auerswald, Siemens, Agfeo and others
• Windows client operating systems
• VMware Workstation
• TeamViewer, Remote Desktop
• MS Office, OpenOffice
• Synology NAS
• HP Service Center, HP ALM, Remedy
• Landesk ticket system
• Software distribution via SCCM, Robocopy, etc.

• Energy consulting and sales of LED lamps

• Contact and remote support / phone support for international sites (English)
• Assistance with 1st, 2nd and partly 3rd level PC support (Windows 7/XP)
• Distributing data to international sites using Robocopy
• Resolving issues with IT end devices
• Lync client installation and configuration and user instruction on its functions
• Office 2010 rollout
• Software updates
• Installation and configuration of telephone systems
• Installing and configuring PCs, notebooks, workstations and printers
• Inventory of end devices
• Procurement and configuration of specialized software

• Project support in license management
• Reviewing and researching current/required software versions, data sources, license types, gathering information and providing sources

• Supporting Windows 2003 Server
• Managing and creating user accounts
• Rights management
• Access to server drives
• Setting up network printers
• Adding and removing client PCs
• Installing server-based network software
• Installing clients with Win7, Vista and XP
• Installing MS Office
• Installing additional software after license checks
• Data recovery after virus or malware infection
• Advising on network backups
• Virus and malware prevention in the network

• Installing and delivering hardware (PCs, notebooks, monitors, printers, etc.) to customers
• Installing and setting up local and network printers
• Software installation
• Installing internet routers with integrated telephone system

• Service engineer
• Responsible for hardware and software asset management and maintenance at the Düsseldorf site
• Handling incoming incidents
• Responsible for changing backup tapes
• Co-responsible for providing IT services according to agreed SLAs

Vodafone Düsseldorf Seestern (03/2006 - 08/2008):

• Service engineer
• 1st and 2nd level support
• Categorization and prioritization of incidents
• Installing, configuring and troubleshooting Windows XP clients
• Unattended client installations with Netinstall and other methods (PXE boot)
• IMAC tasks and hardware installation (PCs, notebooks, monitors, printers, etc.)
• Managing and coordinating external service technicians
• Co-responsible for providing IT services according to agreed SLAs
• Coordinating and executing hardware and software rollouts
• Co-responsible for asset maintenance in the customer’s CMDB
• Co-responsible for license compliance and software asset management
• Monitoring warranty processes and ensuring compliance with customer requirements

SKF Sealing Solutions GmbH (03/2005 - 08/2008):

• Onsite support backup and vacation cover
• Handling incoming incidents
• Installing, configuring and delivering various hardware and software (Win2000 and XP)
• Responsible for changing backup tapes
• Co-responsible for providing IT services according to agreed SLAs
• Ensuring license compliance per customer requirements

Georg Fischer Automotive (04/2006 - 08/2008):

• Service desk and onsite support backup and vacation cover
• Installing, configuring and delivering various hardware and software
• 1st and 2nd level support
• Handling incoming incidents
• Creating and editing Robocopy scripts for data backup
• Co-responsible for providing IT services according to agreed SLAs

WAZ (03/2007 - 08/2008):

• Service desk and onsite support backup and vacation cover
• Handling incoming incidents
• Co-responsible for providing IT services according to agreed SLAs

Gothaer Versicherung (04/2004 - 03/2006):

• Service engineer
• Installing, configuring and delivering hardware and software
• 1st and 2nd level support
• New installations with SCCM and PXE boot
• Performing IMACD tasks for IT devices and related work (e.g. network patching, desk cabling, etc.)
• Planning and executing office moves
• Rollout coordination and subproject management for a nationwide hardware rollout
• Contributing to the development of a new software asset database to determine required software licenses