Bianca G.
Client Management
Experience
Client Management
EDEKA IT Hamburg
End user support, help with special or exceptional tasks (support for the service manager)
1st, 2nd & 3rd level support
Hardware installations, maintenance and support, hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, Windows 10 & 11, Intune, Dell hardware
Client Management
EDEKA Digital Hamburg
End user support, help with special or exceptional tasks (support for the service manager)
1st, 2nd & 3rd level support
Hardware installations, maintenance and support, hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, etc.
2nd Level Support
ITZBUND
Central ticket processing (2nd level) in a Windows 10 migration project
Environment: Remedy, SCCM, UCM, Citrix Receiver, Citrix Director, Lync/Skype, Windows 7 & 10, AD
2nd Level Support
MHP (A Porsche Company)
2nd level support, iPhone support, notebook exchange, training
Environment: HP ticket tool, Citrix Receiver, Outlook, Office 2016, Windows 10, Skype for Business, Goto, RSA token, AD, Windows 10, iPhone
First Level Support
SIKA Deutschland GmbH
Team leadership
First level support, helpdesk, hotline
iPhone exchange, notebook exchange
Environment: Topdesk, AD, IBM Notes, Office, Windows 7 & 10, iTunes
Administration & Support
Karlsruhe Messe und Kongress GmbH
User Support, Administration
Hardware & Software Rollout (Partial Planning & Execution)
Event-Related Setup & Teardown and Support
Environment: Symantec Backup Exec, Windows Server 2003, 2008 & 2012, Windows XP, W7, W8, W10, Various Software
Onsite Support & Administration
Rothschild Bank
First & Second Level Support, Administration
Environment: Windows XP, Various Software
Administration & Support
Karlsruhe Messe und Kongress GmbH
User Support, Network & Domain Administration
Environment: Windows Server, Veritas Data Backup, Windows XP & W7, Various Software
Onsite Support & Administration
Rothschild Bank
First & Second Level Support, Administration
Environment: Windows XP, Various Software
Notebook Rollout
Celanese
Installation, Configuration, Delivery of PCs, Data Backup, User-Specific Configuration
Environment: HP Notebooks, Windows XP, Various Software
Platform Standard Refresh, Onsite Support
Adam Opel GmbH
Refresh appointment coordination, notebook rollout, OS refresh (build), ticket processing, first & second level support, project assistance
Environment: HP clients & notebooks, HP TFTs & peripherals, Windows XP, various software
Hardware Rollout
Adam Opel GmbH
Delivery of clients, notebooks & TFTs, dismantling and assembly, configuration, software installation, support
Environment: HP clients, HP TFTs & peripherals, Windows XP, various software
Hardware Rollout
Freudenberg KG
Delivery of clients & TFTs, data backup, configuration: Outlook, profile restoration, printer setup, user-specific configuration
Environment: Dell clients, TFTs & peripherals, Windows XP, Outlook, MS Office
Printer Rollout
Deutsche BKK
Configuration & installation
Environment: HP printers
Wyse Terminal Installation
Page Personnel
Setup of Wyse terminals, monitors & phones, functionality test
Environment: Wyse terminals, TFTs, Cisco phones
Hardware Rollout
Celanese/Ticona
Installation, configuration, delivery of PCs, data backup, user-specific configuration
Environment: Windows XP, Dell workstations, various software and tools
User Help Desk
Zurich
Ticket processing, first & second level support, PC relocation
Environment: Windows XP, Dell workstations/notebooks, various software, setup and teardown of monitors, PCs and peripherals
Blackberry Rollout
AMEX Bank
Installation and configuration of synchronization software, configuration of Lotus Notes, configuration of BlackBerry
Environment: BlackBerry, IBM notebooks, Windows XP, Desktop Manager, Lotus Notes
PC Relocation
AMEX Bank
Setup and teardown of monitors, PCs and peripherals
Environment: hardware only
User Help Desk
Zurich
Ticket processing, first & second level support
Environment: Windows XP, Dell workstations/notebooks, various software
Hardware Rollout
Tenneco
Image deployment, delivery, data backup, configuration: Lotus Notes, profile restore, network integration, printer setup
Environment: Windows XP, HP workstations/notebooks, various software
Hardware Inventory
DA Direct / Zurich
Data collection and reconciliation of printers
Environment: hardware only
Hardware Rollout
Tenneco
Image deployment, delivery, data backup, configuration: Lotus Notes, profile restore, network integration, printer setup
Environment: Windows XP, HP workstations/notebooks, various software
Hardware Inventory
DA Direct / Zurich
Data collection and reconciliation of PCs, notebooks and printers
Environment: hardware only
Notebook Rollout
Celanese/Ticona
Installation and configuration of notebooks
Environment: Windows XP, various tools, Dell notebooks
PC relocation
Roche
Disassembly and assembly of monitors, PCs and peripherals
Environment: hardware only
Office Migration
VR Leasing
Consulting, data collection as part of the office migration, scheduling for software tests, help desk with ticket system
Environment: data servers, Windows XP, Office 2003
Thin client rollout
Rhenus Lager
Inventory management, resource planning, thin client configuration
Environment: PCs, thin clients
Web Server
Rhenus IT Department
Set up a web server with Apache, create an intranet site, integrate the web server into the company network
Environment: Apache, internet
Installation environment
Rhenus IT Department
Set up a work environment for PC installations
Environment: PCs
Languages
Education
Rhenus Incoming Goods & Sorter
IT Specialist in System Integration · System Integration · Giessen, Germany
Certifications & licenses
Rhenus
Rhenus
AI Manager (IHK certified)
Trainer & Speaker (Train the Trainer certified)
VAK & Impuls Coach (certified)
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