Bianca Gärtner - Client Management

Recommended expert

Bad Zwischenahn, Germany

Experience

Sep 2024 - Present

1 year 5 months

Hamburg, Germany

Client Management

EDEKA IT Hamburg

End-user support
Support for special and exceptional tasks (assisting the Service Manager)
1st, 2nd & 3rd level support
Hardware installations, maintenance and support
Hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, Windows 10 & 11, Intune, Dell hardware

Feb 2020 - Aug 2024

4 years 7 months

Hamburg, Germany

Client Management

EDEKA Digital Hamburg

End-user support
Support for special and exceptional tasks (assisting the Service Manager)
1st, 2nd & 3rd level support
Hardware installations, maintenance and support
Hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42

Jan 2018 - Dec 2019

2 years

Stuttgart, Germany

Central ticket processing (2nd level) in the Windows 10 migration project

ITZBUND Stuttgart site

2nd level support
Environment: Remedy, SCCM, UCM, Citrix Receiver, Citrix Director, Lync/Skype, Windows 7 & 10, AD

Nov 2017 - Dec 2017

2 months

Germany

2nd level support, helpdesk, VIP support

MHP (A Porsche Company)

2nd level support, iPhone support, laptop exchange and training
Environment: HP ticket tool, Citrix Receiver, Outlook, Office 2016, Windows 10, Skype for Business, GoTo, RSA Token, AD, iPhone

Jun 2016 - Oct 2017

1 year 5 months

Stuttgart, Germany

1st level support, helpdesk, hotline

SIKA Deutschland GmbH

Team leadership
1st level support
iPhone exchange, laptop exchange
Environment: Topdesk, AD, IBM Notes, Office, Windows 7 & 10, iTunes

Jan 2010 - Mar 2016

6 years 3 months

Karlsruhe, Germany

Administration & Support

Karlsruhe Messe und Kongress GmbH

User Support, Administration
Hardware and Software Rollout (Partial Planning & Execution)
Event-related Setup, Teardown and Support
Environment: Symantec Backup Exec, Windows Server 2003, 2008 & 2012, Windows XP, 7, 8, 10, Various Software

Sep 2009 - Sep 2009

1 month

Frankfurt, Germany

On-site

OnSite Support & Administration

Rothschild Bank

First & Second Level Support, Administration
Environment: Windows XP, Various Software

Jun 2009 - Dec 2009

7 months

Karlsruhe, Germany

Administration & Support

Karlsruhe Messe und Kongress GmbH

User Support
Network & Domain Administration
Environment: Windows Server, Veritas Backup, Windows XP & 7, Various Software

Apr 2009 - May 2009

2 months

Frankfurt, Germany

On-site

OnSite Support & Administration

Rothschild Bank

First & Second Level Support, Administration
Environment: Windows XP, Various Software

Jan 2009 - Jan 2009

1 month

Kronberg, Germany

Notebook Rollout

Celanese

Installation, Configuration and Delivery of PCs
Data Backup, User-Specific Configuration
Environment: HP Notebooks, Windows XP, Various Software

Jun 2008 - Dec 2008

7 months

Rüsselsheim, Germany

On-site

Platform Standard Refresh, OnSite Support

Adam Opel GmbH

Refresh Appointment Coordinator, Notebook Rollout, OS Refresh (Build)
Ticket Handling, First & Second Level Support, Project Assistance
Environment: HP Clients & Notebooks, HP TFTs and Peripherals, Windows XP, Various Software

May 2008 - Jun 2008

2 months

Rüsselsheim, Germany

Hardware Rollout

Adam Opel GmbH

Delivery of Clients, Notebooks & TFTs
Dismantling and Setup, Configuration, Software Installation, Support
Environment: HP Clients, HP TFTs and Peripherals, Windows XP, Various Software

Apr 2008 - May 2008

2 months

Weinheim, Germany

Hardware Rollout

Freudenberg KG

Delivery of Clients & TFTs, Data Backup
Configuration: Outlook, Profile Restore, Printer Connection, User-Specific Settings
Environment: Dell Clients, TFTs and Peripherals, Windows XP, Outlook, MS Office

Mar 2008 - Mar 2008

1 month

Germany

Printer Rollout

Deutsche BKK

Configuration & Installation
Environment: HP Printers

Mar 2008 - Mar 2008

1 month

Düsseldorf, Germany

Installation of Wyse Terminals

Page Personnel

Setting up Wyse Terminals, Monitors and Phones
Function Tests
Environment: Wyse Terminals, TFTs, Cisco Phones

Nov 2007 - Jan 2008

3 months

Frankfurt am Main, Germany

Hardware Rollout

Celanese/Ticona

Installation, configuration and deployment of PCs
Data backup, user-specific configuration
Environment: Windows XP, Dell workstations, various software and tools

Sep 2007 - Oct 2007

2 months

Oberursel, Germany

User Help Desk

Zurich

Ticket handling, first & second level support, PC relocation
Environment: Windows XP, Dell workstations/notebooks, various software, setup and teardown of monitors, PCs and peripherals

Aug 2007 - Sep 2007

2 months

Frankfurt, Germany

Blackberry Rollout

AMEX Bank

Installation and configuration of the synchronization software
Configuration of Lotus Notes and Blackberry
Environment: Blackberry, IBM notebooks, Windows XP, Desktop Manager, Lotus Notes

Jul 2007 - Aug 2007

2 months

Frankfurt, Germany

PC relocation

AMEX Bank

Setup and teardown of monitors, PCs and peripherals

Jul 2007 - Jul 2007

1 month

Oberursel, Germany

User Help Desk

Zurich

Ticket handling, first & second level support
Environment: Windows XP, Dell workstations/notebooks, various software

May 2007 - Jun 2007

2 months

Germany

Hardware Rollout

Tenneco

Image deployment, delivery, data backup
Configuration: Lotus Notes, profile restore, network integration, printer connectivity
Environment: Windows XP, HP workstations/notebooks, various software

May 2007 - May 2007

1 month

Oberursel, Germany

Hardware Inventory

DA Direct / Zurich

Data collection and reconciliation of printers

Mar 2007 - Apr 2007

2 months

Germany

Hardware Rollout

Tenneco

Image deployment, delivery, data backup
Configuration: Lotus Notes, profile restore, network integration, printer connectivity
Environment: Windows XP, HP workstations/notebooks, various software

Feb 2007 - Mar 2007

2 months

Oberursel, Germany

Hardware Inventory

DA Direct / Zurich

Data collection and reconciliation of PCs, notebooks and printers

Feb 2007 - Feb 2007

1 month

Kelsterbach, Germany

Notebook Rollout

Celanese/Ticona

Installation and configuration of notebooks
Environment: Windows XP, various tools, Dell notebooks

Feb 2007 - Feb 2007

1 month

Mannheim, Germany

PC Relocation

Roche

Dismantling and assembling monitors, PCs and peripherals

Jul 2006 - Nov 2006

5 months

Eschborn, Germany

Office Migration

VR Leasing

Consulting, data collection as part of the Office Migration
Scheduling software tests
1st level support with ticket system
Environment: data server, Windows XP, Office 2003

Jan 2006 - Mar 2006

3 months

Giessen, Germany

File Management System (DMS) for IT Specialist Trainees

Rhenus Goods Receiving & Sorter

Installing and configuring Windows 2003 (terminal) server and text recognition software
Implementing the server environment
Configuring scanners
Creating and automating OCR workflows
Training staff on the work environment
Environment: DMS, scanners, Windows 2003, Windows Terminal Server