Alexej T.
IT Support
Experience
Jan 2024 - Present
1 year 9 monthsRemote
IT Support
Freelancer
- Rollouts and new installations (hardware, software, OS, networking)
- Peripheral support / remote support
- Planning and carrying out system upgrades/updates
- Documenting issues and their solutions
- System administration, support and troubleshooting for operating systems (Linux, Windows)
- Monitoring and managing LAN/WLAN
- Setting up automatic backups of critical data
- Network support for VoIP/IP telephony infrastructure (QoS, VLANs, SIP)
- Selecting and installing antivirus applications on all computers and servers
- Configuring a firewall on the main router/gateway to filter unwanted traffic
- Conducting vulnerability scans and assessments
- Installing, updating and configuring databases and ERP/accounting software, and organizing shared access
- Supporting the rollout, configuration and troubleshooting of CRM systems
- Setting up, updating and supporting office suites (Microsoft Office, LibreOffice) and industry-specific software for financial and tax reporting
- Technical coordination with hosting providers and web developers, CMS updates (e.g. WordPress, Typo3), ensuring website availability and security
Jan 2023 - Dec 2024
2 yearsBamberg, Germany
RemoteIT Support
Mälzerei Bamberg
- Rollouts and new installations (hardware, software, OS, networking)
- Peripheral support
- Remote support
- Planning and carrying out system upgrades/updates
- Documenting issues and their solutions
- System administration, support and troubleshooting for operating systems (Linux, Windows)
- Monitoring and managing LAN/WLAN
- Setting up automatic backups of critical data
- Network support for VoIP/IP telephony infrastructure (QoS, VLANs, SIP)
- Selecting and installing antivirus applications on all computers and servers
- Configuring a firewall on the main router/gateway to filter unwanted traffic
- Conducting vulnerability scans and assessments
Jan 2019 - Dec 2022
4 yearsMunich, Germany
IT Support
DLR (Deutsche Luft und Raumfahrt GmbH)
- System administration, support and troubleshooting for operating systems (Linux, Windows)
- Monitoring and managing LAN/WLAN
- Setting up automatic backups of critical data
- Network support for VoIP/IP telephony infrastructure (QoS, VLANs, SIP)
- Selecting and installing antivirus applications on all computers and servers
- Configuring a firewall on the main router/gateway to filter unwanted traffic
- Conducting vulnerability scans and assessments
Jan 2017 - Dec 2018
2 yearsNuremberg, Germany
RemoteIT Support
Nokia
- Rollouts and new installations (hardware, software, OS, networking)
- Peripheral support
- Remote support
- Planning and carrying out system upgrades/updates
- Documenting issues and their solutions
- Setting up and managing WLAN (routers, access points), wired LAN, and IP address distribution
- Setting up automatic backups of critical data
- Selecting and installing antivirus applications on all computers and servers
- Configuring a firewall on the main router/gateway to filter unwanted traffic
- Conducting vulnerability scans and assessments
Jan 2015 - Dec 2016
2 yearsRemote
IT Support
Freelancer
- Rollouts and new installations (hardware, software, OS, networking)
- Peripheral support
- Remote support
- Planning and carrying out system upgrades/updates
- Documenting issues and their solutions
Languages
Russian
NativeGerman
AdvancedEnglish
AdvancedEducation
Technical University (MePhi)
Master of Engineering, IT System Engineer · IT System Engineering · Moscow, Russian Federation
Certifications & licenses
Class B driver's license
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