Freelancer – IT Support

End-user Support

• Rollout And New Installations: Installing The Operating System, Setting Up User Profiles, Installing Required Software (Office Suite, Browser, Messenger), Handover To New Employees.
• Peripherals Support: Setup, Connection, And Troubleshooting Of Printers, Scanners, Multifunction Devices, Webcams.
• Remote Support: Using Remote Access Tools (Teamviewer, Anydesk, Rdp) To Quickly Resolve Issues Without Onsite Visits.
• Planning And Carrying Out System Upgrades/updates For End Users.
• Documenting Issues And Their Solutions.

It Infrastructure And Network Management

• Server Maintenance: Support And Troubleshooting Of Operating Systems (Linux, Windows), System Administration.
• Network Setup: Configuring And Managing Wlan (Routers, Access Points), Wired Lan, Ip Address Distribution.
• Data Backup: Organizing Automated Backups Of Critical Data (Accounting, Rms, Work Folders) And Regular Restore Tests.
• Shared Resources: Setting Up And Managing Permissions For Network Folders And File Storage (Nas, Sharepoint).
• Voip: Network Support For Voip/ip Telephony Infrastructure (Qos, Vlans, Sip).

Deployment And Support Of Office And Business Applications

• Erp/accounting Software (E.g. Datev, Lexware): Installation, Updates, Database Setup, Organizing Shared Use, Data Backup.
• Crm Systems (E.g. Salesforce, Hubspot): Support With Deployment, User Rights Configuration, Staff Training, Troubleshooting.
• Cloud Services: (Microsoft 365, Google Workspace), Cloud Storage (Onedrive, Google Drive, Dropbox), Calendar And Collaboration Tools (E.g. Ms Teams, Slack).
• Office Suites: Setup, Updates And Support Of Office Suites (Microsoft Office, Libreoffice) And Industry-specific Software For Financial And Tax Reporting.
• Website & Hosting: Technical Coordination With Hosting Providers And Web Developers, Cms Updates (E.g. Wordpress, Typo3), Ensuring Website Availability And Security.

Information Security (Cybersecurity)

• Antivirus And Malware Protection: Selecting, Installing, Updating And Monitoring Antivirus Solutions On All Computers And Servers.
• Perimeter Security: Setting Up A Firewall On The Main Router/gateway To Filter Unwanted Traffic.
• Phishing Defense & Training: Basic Digital Hygiene Instructions For Employees.
• Data Protection: Disk Encryption On Laptops (Bitlocker), Using Password Managers, Setting Up Two-factor Authentication (2fa) For Critical Services.
• Software Updates (Patch Management): Ensuring Timely Updates Of Operating Systems And Critical Software To Close Security Gaps.
• Detecting And Defending Against Complex Threats Using Unified Threat Management (Utm) Solutions.
• Using Intrusion Detection And Prevention Systems (Ids/ips).
• Monitoring, Correlating And Analyzing Security Events With Siem Systems (E.g. Wazuh, Graylog).
• Conducting Vulnerability Assessments And Penetration Tests For Web Applications Following The Owasp Top 10 Framework.

Strategic Planning And Procurement

• It Budget Planning: Estimating Costs For Hardware Refresh, Software Licenses, Service Subscriptions One Year In Advance.
• Hardware And Software Procurement: Selecting, Comparing And Purchasing Computers, Monitors, Server Hardware, Network Equipment, And Obtaining Licenses.
• It Audit And Documentation: Inventory Of All Devices And Software, Creating User Manuals, Documenting Network Structure.
• Introducing New Technologies: Researching And Proposing Solutions To Management To Automate Processes And Save Costs (E.g. New Crm, Video Conferencing Systems).
• Working With Vendors: Selecting And Overseeing External Specialists (Web Developers, 1c Programmers, Cabling Companies).