Lilian F.
Product Owner
Experience
Feb 2023 - Feb 2025
2 years 1 monthHybrid
Product Owner
IBM
- Led global automation projects in Hybrid Cloud, focusing on process standardization and service delivery optimization across international teams.
- Managed the product roadmap, prioritized backlogs, and aligned business goals with technical inputs using Jira.
- Fostered cross-functional collaboration to define project objectives and ensure alignment with strategic goals across departments.
- Defined and documented user stories and acceptance criteria with stakeholders.
Nov 2021 - Feb 2023
1 year 4 monthsBusiness Analyst
IBM
- Managed the ServiceNow platform's backlog and supported semiannual upgrades and improvements.
- Gathered requirements from global stakeholders and delivered scalable solutions.
- Enhanced incident and request management processes, improving service delivery.
Jan 2017 - Oct 2021
4 years 10 monthsBrazil
Business Project Analyst
BT Group
- Designed and implemented digital solutions to automate workflows, cutting manual work and improving customer experience.
- Developed executive dashboards and analytics that enabled faster decision-making.
- Supported data privacy (LGPD) compliance initiatives across projects.
Dec 2009 - Nov 2016
7 yearsBrazil
Scrum Master/Project Manager
IBM
- Championed Agile practices across development teams, accelerating product delivery and improving quality.
- Balanced Agile and Waterfall approaches for different initiatives, ensuring on-time, on-budget project delivery.
- Acted as a bridge between tech and business stakeholders, ensuring value-driven outcomes.
Jul 2008 - Nov 2009
1 year 5 monthsBrazil
Project Coordinator
Siemens Enterprise
- Coordinated PABX deployment projects for enterprise clients, ensuring fast, high-quality delivery.
- Maintained strong client communication and supported technical teams during roll-outs.
Summary
Product Manager with 15+ years of international experience in product ownership, business analysis, and IT transformation across Europe, GCC and Americas. Proven expertise in Hybrid Cloud, automation, and service delivery optimization, with a track record of aligning global product roadmaps with business objectives. Skilled in Agile, SAFe, and ServiceNow, with strong stakeholder management across multicultural environments. EU Citizen.
Languages
Portuguese
NativeEnglish
AdvancedGerman
ElementaryEducation
Universidade Paulista UNIP
Bachelor · Communication Studies · Brazil
Certifications & licenses
ServiceNow Certified System Admin (CSA)
Certified SAFe® Product Manager / Owner
Lean & Kanban Foundation
ITIL® Foundations
Microsoft SQL Server Management
Agile Scrum Master / Agile Projects
IBM Certified DB2 Associate
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