Recommended expert
Lilian Feldmann
Product Owner
Experience
Feb 2023 - Feb 2025
2 years 1 monthHybrid
Product Owner
IBM
- Led global automation projects in Hybrid Cloud, focusing on process standardization and service delivery optimization across international teams.
- Managed the product roadmap, prioritized backlogs, and aligned business goals with technical inputs using Jira.
- Fostered cross-functional collaboration to define project objectives and ensure alignment with strategic goals across departments.
- Defined and documented user stories and acceptance criteria with stakeholders.
Nov 2021 - Feb 2023
1 year 4 monthsBusiness Analyst
IBM
- Managed the ServiceNow platform's backlog and supported semi annual upgrades and improvements.
- Gathered requirements from global stakeholders and delivered scalable solutions.
- Enhanced incident and request management processes, improving service delivery.
Jan 2017 - Oct 2021
4 years 10 monthsBrazil
Business Project Analyst
BT Group
- Designed and implemented digital solutions to automate workflows, cutting manual work and improving customer experience.
- Developed executive dashboards and analytics that enabled faster decision-making.
- Supported data privacy (LGPD) compliance initiatives across projects.
Dec 2009 - Nov 2016
7 yearsBrazil
Scrum Master/Project Manager
IBM
- Championed Agile practices across development teams, accelerating product delivery and improving quality.
- Balanced Agile and Waterfall approaches for different initiatives, ensuring on-time, on-budget project delivery.
- Acted as a bridge between tech and business stakeholders, ensuring value-driven outcomes.
Jul 2008 - Nov 2009
1 year 5 monthsBrazil
Project Coordinator
Siemens Enterprise
- Coordinated PABX deployment projects for enterprise clients, ensuring fast, high-quality delivery.
- Maintained strong client communication and supported technical teams during rollouts.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (10 years), Professional Services (7 years), and Telecommunication (6 years).
Information Technology
Professional Services
Telecommunication
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (13 years), Project Management (10.5 years), Business Intelligence (5 years), Product Development (2 years), Operations (1.5 years), and Customer Service (1.5 years).
Information Technology
Project Management
Business Intelligence
Product Development
Operations
Customer Service
Summary
Product Manager with 15+ years of international experience in product ownership, business analysis, and IT transformation across Europe, GCC and Americas. Proven expertise in Hybrid Cloud, automation, and service delivery optimization, with a track record of aligning global product roadmaps with business objectives. Skilled in Agile, SAFe, and ServiceNow, with strong stakeholder management across multicultural environments.
Skills
- Product Management & Roadmaps
- Agile, Safe, Scrum, Kanban
- Data Analysis (Sql, Db2)
- Servicenow & Workflow Automation
- Metrics & Kpi Tracking
- Cloud & Hybrid It Environments
- User Stories & Backlog Prioritization
- Stakeholder Engagement & Change Leadership
Languages
Portuguese
NativeEnglish
AdvancedGerman
ElementaryEducation
Oct 2001 - Jun 2005
Universidade Paulista (UNIP)
Bachelor · Communication Studies · Brazil
Certifications & licenses
ServiceNow Certified System Admin (CSA)
Certified SAFe® Product Manager / Owner
Lean & Kanban Foundation
ITIL® Foundations
Microsoft SQL Server Management
Agile Scrum Master / Agile Projects
IBM Certified DB2 Associate
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Lilian based?
Lilian is based in Nuremberg, Germany and can operate in on-site, hybrid, and remote work models.
What languages does Lilian speak?
Lilian speaks the following languages: Portuguese (Native), English (Advanced), German (Elementary).
How many years of experience does Lilian have?
Lilian has at least 16 years of experience. During this time, Lilian has worked in at least 5 different roles and for 3 different companies. The average length of individual experience is 3 years and 3 months. Note that Lilian may not have shared all experience and actually has more experience.
What roles would Lilian be best suited for?
Based on recent experience, Lilian would be well-suited for roles such as: Product Owner, Business Analyst, Business Project Analyst.
What is Lilian's latest experience?
Lilian's most recent position is Product Owner at IBM.
What companies has Lilian worked for in recent years?
In recent years, Lilian has worked for IBM and BT Group.
Which industries is Lilian most experienced in?
Lilian is most experienced in industries like Information Technology (IT), Professional Services, and Telecommunication.
Which business areas is Lilian most experienced in?
Lilian is most experienced in business areas like Information Technology (IT), Project Management, and Business Intelligence. Lilian also has some experience in Product Development, Customer Service, and Operations.
Which industries has Lilian worked in recently?
Lilian has recently worked in industries like Telecommunication and Information Technology (IT).
Which business areas has Lilian worked in recently?
Lilian has recently worked in business areas like Information Technology (IT), Business Intelligence, and Product Development.
What is Lilian's education?
Lilian holds a Bachelor in Communication Studies from Universidade Paulista (UNIP).
Does Lilian have any certificates?
Lilian has 7 certificates. Among them, these include: ServiceNow Certified System Admin (CSA), Certified SAFe® Product Manager / Owner, and Lean & Kanban Foundation.
What is the availability of Lilian?
Lilian is immediately available full-time for suitable projects.
What is the rate of Lilian?
Lilian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Lilian?
To hire Lilian, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
800
600
400
200
Market avg: 620-780 €
Market avg: 620-780 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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