Freelance Consultant for Digital Processes

2025 - 2023

Project: Requirements phase (pre scoping) for the corporate customer and solutions business of a B2B internet and communications provider, followed by participation in solution definition and effort estimation (scoping) Role: Requirements Engineer, Business Analyst Industries: IT & Internet, Telecommunications Period: Current – 04/2025 Achievements: Introduction and successful establishment of a standardized requirements documentation. Design, harmonization and stakeholder approval of the end-to-end pre-sales, sales and after-sales process flow for 3 different business units. | Focus areas: Requirements engineering, workshop organization and facilitation, process definition and harmonization, consulting on requirement clarity, epic creation, solution design (high level), risk management

Project: Setup and expansion of BSS systems and related software functions to boost sales of fiber and communication solutions Role: Business Analyst Industries: IT & Internet, Telecommunications Period: 12/2023 – 01/2023 Achievements: Achieved 80% system usage rate for standard orders through further standardization of workflows, implementation of adapted product offers and full technical and process onboarding of B2B sales partners. | Focus areas: Process analysis and definition; requirements engineering; requirements management; stakeholder management; software solution concepts for complex user cases; solution design; iterative development processes; Scrum; interface design and optimization; REST API specifications in JSON; function reviews

Project: Introduction of a B2B CRM system and sales tool Role: IT Project Manager, Component Lead, Requirements Engineer Industries: E-Commerce, IT & Internet, Media, Brick-and-Mortar Retail Period: 01/2020 – 07/2019 Achievements: 100% completion of the requirements phase and transition into the implementation phase of the project. Development and approval of the authorization and structure concept of a multi-level B2B sales hierarchy including partner sales. | Focus areas: REST API specifications in XML and JSON; backend process design for the sales tool; requirements process including user stories for agile software development; steering and synchronization of project plans of multiple involved service providers; logistics interface; EDI interface; migration planning and support from legacy to new system; interface to DWH/BI processes