Freelance Consultant for Digital Processes

Product Owner IT & Internet, Telecommunications End-to-end expansion of an existing BSS software to meet the requirements of the large customer and solution business of a B2B internet and communications provider. Responsibilities:

• Strategic goal implementation: deriving and implementing customer strategic goals (e.g. release contents, business value).
• Backlog management: creating and refining backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and the client.
• Prioritization & releases: responsible for prioritizing the product backlog and achieving defined release goals.
• Deliverable tracking: monitoring work results on the consultancy and client side.
• Roadmap & release planning: developing and executing roadmaps and release plans together with the client.
• Scope responsibility: accountable for the contractually agreed scope of services.
• Claim management: active claim and change management with the client.
• Team coordination: leading and coordinating the development team.
• Leveraging synergies: using synergies between client projects and product development.
• Proposal preparation: preparing proposals (with supervision) and presenting on-site to clients and partners. Skills: Requirements Engineering; user story specification; management of agile software development for custom solutions; Scrum & Kanban processes; coordinating the development team; interface design for legacy and new systems, REST API specifications in JSON; software testing & acceptance; process consulting – especially for sales and product management areas; data migration; sprint and release planning; backlog maintenance and bug management; claim management

Requirements Engineer, Business Analyst IT & Internet, Telecommunications Requirements phase (pre-scoping) for the large customer and solution business of a B2B internet and communications provider, followed by involvement in solution definition and effort estimation (scoping). Achievements: introduced and sustainably established a standardized requirements documentation. Conceived, harmonized and approved the end-to-end process flow (pre-sales, sales, after-sales) for three different business units in close coordination with stakeholders. Responsibilities:

• Requirements analysis & documentation: aligning, capturing and documenting all relevant requirements and inputs for efficient execution of the scoping process.
• Workshop facilitation: planning, moderating and documenting workshops in close cooperation with departments to analyze existing processes, identify optimization opportunities and develop target process descriptions.
• Process analysis & optimization: examining current (as-is) processes, developing target process descriptions at a high level of abstraction and defining the target product portfolio and future customer experiences.
• RFP & requirements management: reviewing, validating and adjusting existing RFP requirements and developing new requirements for subsequent project phases.
• Reporting & communication: regularly reporting project progress to the client and closely coordinating with the responsible managers to ensure quality and time specifications are met.
• Risk management & recommendations: identifying potential project risks, developing measures to mitigate risks and formulating concrete recommendations for action. Skills: requirements engineering; workshop organization and moderation; process definition and harmonization; consulting on requirement clarity; epic creation; solution design (high level); risk management

Solution Architect, Business Analyst IT & Internet, Telecommunications Implementation of a BSS-OSS path for the sales and fulfillment of fiber and communications solutions. Achievements: implemented an MVP for a newly marketed fiber product, including building the BSS-OSS interfaces. Extended the MVP with optimized technical workflows and user processes and then transitioned to friendly user tests. Responsibilities:

• Requirements analysis & solution design: analyzing requirements and creating appropriate solution outlines for the Infonova system.
• User story creation: developing draft user stories in close collaboration with solution architects and the Versatel development team.
• Analysis & preparation: conducting analyses and preparing structured results for development teams during user story implementation.
• Sprint review & quality assurance: assisting in reviewing and accepting user stories created by the contractor as part of sprint results. Skills: solution architecture & design for BSS solutions; design of BSS-OSS communication and related interfaces; process analysis and definition; requirements engineering; development of product and service catalogs; R2O processes; stakeholder management; iterative development processes; Scrum; REST API specifications in JSON

Business Analyst IT & Internet, Telecommunications Development and expansion of BSS systems and related software functions to increase sales of fiber and communications solutions. Achievements: achieved an 80% system usage rate for standard orders through further process standardization, implementing adapted product offerings and fully technically and procedurally onboarding B2B sales partners. Responsibilities:

• Requirements analysis & solution design: analyzing requirements and creating appropriate solution outlines for the Infonova system.
• User story creation: developing draft user stories in close collaboration with solution architects and the Versatel development team.
• Analysis & preparation: conducting analyses and preparing structured results for development teams during user story implementation.
• Sprint review & quality assurance: assisting in reviewing and accepting user stories created by the contractor as part of sprint results. Skills: process analysis and definition; requirements engineering; requirements management; stakeholder management; software solution concepts for complex use cases; solution design; iterative development processes; Scrum; interface design and optimization; REST API specifications in JSON; functional reviews

Product Owner IT & Internet, Telecommunications IT factory for the realization of products and services of a B2B internet and telecommunications provider. Achievements: eliminated 100% of offline form-based processes for standard orders. Implemented over 50 product offerings, including consolidation of the product and service catalog. Standardized and automated the R2O process through complete CRM integration of multi-stage validation processes that were previously offline. Responsibilities:

• Strategic goal implementation: deriving and implementing customer strategic goals (e.g. release contents, business value).
• Backlog management: creating and refining backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and the client.
• Prioritization & releases: responsible for prioritizing the product backlog and achieving defined release goals.
• Deliverable tracking: monitoring work results on the consultancy and client side.
• Roadmap & release planning: developing and executing roadmaps and release plans together with the client.
• Scope responsibility: accountable for the contractually agreed scope of services.
• Claim management: active claim and change management with the client.
• Team coordination: leading and coordinating the development team.
• Leveraging synergies: using synergies between client projects and product development.
• Proposal preparation: preparing proposals (with supervision) and presenting on-site to clients and partners. Skills: requirements engineering; user story specification; management of agile software development for custom solutions; Scrum & Kanban processes; coordinating the development team; interface design for legacy and new systems, REST API specifications in JSON; software testing & acceptance; process consulting – especially for sales and product management areas; data migration; sprint and release planning; backlog maintenance and bug management; claim management

Established and led the Operations Management & IT department with responsibility for personnel management, process optimization, IT system management (CRM, ERP, PPS), strategic IT procurement and introduction of internal IT support including a ticket system. Achievements: built and led group-wide IT and process management, fully digitized internal IT support and company-wide HR management, implemented digital strategy for the seminar business unit, introduced an end-to-end system for generating and printing QR codes for the entire product portfolio, integrated and networked special hardware (e.g. robots in flagship stores) with existing systems and implemented restructuring measures in production through gradual introduction of new software functions in production and inventory planning. Responsibilities:

• Leadership
• Recruiting, staff development and management of employees
• Independently set up the Operations Management & IT department
• Process management
• Analysis and optimization of business processes
• Project management in new developments and restructuring
• Systematic evolution of the IT process landscape towards lean processes
• System management
• Central management and development of all CRM, ERP and PPS systems
• Strategic procurement of software and hardware
• Establishment and management of in-house IT support including a ticket system Skills: leadership; staff development; recruiting; department setup; organizational development; IT management; process management; change management; project management; restructuring; business process optimization; IT process landscape; CRM systems; ERP systems; PPS systems; system management; strategic IT procurement; IT support setup; ticketing systems; service management; stakeholder management

• Analysis of the company's process landscape
• Initiation and implementation of process optimizations
• Project work "Optimization of the order processing process" as part of the final bachelor's thesis II