Jan Fiedler
Epic Owner – Senior Consultant – Partner Management
Experience
Sep 2023 - Present
1 year 11 monthsEpic Owner – Senior Consultant – Partner Management
TelcoMobile
- Rolled out a company-wide transformation program in partner management using Salesforce as the central infrastructure. I defined business requirements to set up a role and permission scheme. I organized workshops, coordinated project prioritization, and ensured test acceptance within the Salesforce platform. Working with international vendors and partners in agile software development, I drove the program’s strategic goals.
- Implemented and launched a global transformation program in partner management using Salesforce as the core platform.
- Defined business requirements for partner management, especially around roles and permissions, and designed a complete role and permission framework.
- Proficient in agile methods like Scrum and Kanban, able to plan, execute, and monitor agile projects effectively and apply agile principles for continuous project improvements.
- Planned, coordinated, and accepted all requirements needed to successfully roll out partner management in Salesforce.
- Extensive experience collaborating with international vendors and partners in agile software development.
- Organized and led agile workshops (feature blueprinting) with stakeholders, business analysts, and architects to gather and align requirements.
- Prioritized epics, features, user stories, and acceptance criteria to ensure the transformation program’s strategic goals were met.
- Guaranteed acceptance of all necessary tests within the Salesforce infrastructure before product release.
Oct 2020 - Mar 2023
2 years 6 monthsSenior Business Consultant – Business Process Realtime Monitoring on Consent Management
Telco Mobile B2X
- Led the implementation of an enterprise-wide end-to-end business process monitoring solution for consent management using Splunk, a leading platform for collecting, searching, analyzing, and visualizing machine data.
- Reviewed and coordinated acceptance of requirements for business processes with the client.
- Conducted a thorough customer process analysis to plan and accept relevant requirements in the B2X customer segment (mobile, postpaid/prepaid, fixed network) using Splunk visualizations and dashboards.
- Regularly presented project status and new topics to key decision makers, using Splunk data for informed insights.
- Led various workshops in close collaboration with stakeholders, business analysts, and Splunk architects to ensure optimal integration of the Splunk platform.
- Developed, refined, and prioritized user stories and acceptance criteria in close coordination with stakeholders, based on Splunk data.
- Handed off finalized requirements to the product owners for sprint planning, with Splunk data guiding alignment to business needs.
- Defined basic KPIs and set up an alerting and communication process for commercial use of Splunk-based monitoring solutions.
- Planned and ran business readiness tests across all touchpoints—web portals, apps, customer service portals, and points of sale—using Splunk data analyses to ensure smooth operations.
- Accepted created dashboards and panels and then set up communication structures, using Splunk visualizations to present results transparently.
Jan 2017 - Dec 2020
4 yearsBusiness Analysis in Scope / Requirements Management on Consent Management
Telco Mobile B2X
- Defined and refined business requirements and aligned them with stakeholders and development teams across all channels to implement a centralized consent management solution.
- Created and refined user stories and acceptance criteria in close cooperation with the business units to capture customer needs accurately.
- Integrated defined requirements into the product planning process, involving all relevant stakeholders: demand interface, development units, system architecture, and service teams focusing on agent and customer-facing frontend, including web portals and mobile apps, and the self-care process.
- Led and conducted analysis and development workshops, including final acceptance of documentation, to ensure requirements were fully captured.
- Reviewed a specific test catalog to ensure solution quality and functionality.
- Initiated and supported various acceptance tests to confirm the solution met defined requirements.
- Ran workshops with development teams for continuous improvement of solution quality and performance.
- Planned and executed business readiness tests across all business areas to make sure the solution was ready for commercial use.
- Provided full coordination for the development process, from defining requirements to solution release.
Jan 2011 - Dec 2016
6 yearsMunich, Germany
Global Portfolio Manager
Unify GmbH & Co KG
- Developed the global portfolio strategy in the fixed-business B2X telco area, covering marketplace full solutions, control centers in finance and energy sectors, and office telephony devices (desk phones, DECT, WLAN handsets) for offices, healthcare, and industry.
- Systematically analyzed market trends to derive product features and define differentiated offering variants.
- Conducted thorough market and competitive analyses to review the existing portfolio’s functionality, pricing, and cost positions, including engaging external agencies and analysts like Frost & Sullivan, MZA, and Gartner.
- Presented findings to relevant committees and provided recommendations for portfolio adjustments.
- Created detailed global portfolio roadmaps for products, services, and solutions to align with strategy.
- Defined marketing concepts and go-to-market strategies, including SEO keywords to maximize online visibility and reach.
- Identified cross- and up-selling potentials with existing customers and designed programs to capitalize on these opportunities.
- Led usability initiatives, including user acceptance tests, to ensure products met user needs.
- Effectively coordinated international virtual project teams in product management, marketing, and regional sales to execute the portfolio strategy.
- Built strategic partnerships to open new business areas and expand the product offering.
- Engaged regularly with customers and partners at trade shows, projects, and workshops to strengthen relationships and gather feedback for continuous improvement.
Jan 2006 - Dec 2011
6 yearsMunich, Germany
Information Technology Manager, CTO
Siemens Enterprise Communications, GmbH & Co KG
- Developed long-term strategic plans for business telecommunications solutions for SMBs worldwide, focusing on business development and boosting online visibility.
- Identified and defined key investment areas in business telecom for small and medium companies to allocate resources effectively and drive global growth.
- Acted as single point of contact (SPOC) for Siemens AG global account teams, ensuring seamless integration of communication infrastructure via SIP trunking to Microsoft Office Communication Server 2007 (OCS 2007) while enhancing online presence.
- Created core documents and design templates on topics like global SMB market development, real-time communication in virtual IT environments, and VoIP for SMBs.
- Defined new business directions for product portfolios to adapt to market changes and customer needs and maximize growth opportunities.
- Developed innovative marketing strategies and concepts to raise online visibility and expand product reach in the business world.
Jan 2004 - Dec 2006
3 yearsMunich, Germany
Senior System Engineer - RTC Communication Solutions
Siemens AG
- Advised and planned the integration of real-time communication solutions within the Siemens AG group, focusing on Microsoft Live Communication Server (Skype for Business).
- Led design workshops in pre-sales to develop detailed blueprints for real-time applications tailored to customer needs.
- Actively contributed to product and solution definitions for rolling out IP-based unified communication solutions within Siemens AG, modernizing and optimizing the company’s communication infrastructure.
- Proactively identified growth opportunities by creating new business areas and models, including launching application platforms in international markets in collaboration with Accenture.
- Collaborated closely with customers and partners to tailor and implement real-time communication solutions to meet Siemens AG requirements.
- Took an active role in identifying and implementing innovative technologies and solutions to strengthen Siemens AG’s competitiveness globally.
Summary
With over two decades of experience in the telecommunications industry, I have in-depth knowledge and expertise in running transformation programs. My focus has been on setting up role and permission schemes within a Salesforce infrastructure, organizing workshops, prioritizing projects, and ensuring test acceptance. I’ve also successfully implemented end-to-end business process monitoring solutions with Splunk and enhanced centralized consent management solutions. My portfolio management background spans various industries, including marketplace full solutions, control centers, and office telephony devices.
Languages
German
NativeEnglish
Advanced Education
Oct 1997 - Jun 1999
Technical College for Computer Science and Electrical Engineering Munich
State-Certified Technician in Electrical Engineering, Telecommunications · Electrical Engineering · Munich, Germany
Certifications & licenses
CompTIA Convergence+™ Certified Professional
ITIL® Foundation in IT Service Management
Microsoft Lync Server Core Solutions (Skype for Business)
Management of Portfolios (MoP®) Practitioner Certified Professional
PRINCE2® Practitioner Certified Professional
Professional Scrum Master
Professional Scrum Product Owner
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