Jan Fiedler

Led the implementation of an enterprise-wide end-to-end business process monitoring solution for consent management using Splunk.

Conducted comprehensive customer process analysis to plan and approve requirements in the B2X segment (mobile, postpaid/prepaid, fixed network) utilizing Splunk visualizations and dashboards.

Regularly presented project status and new topics to decision-making bodies, using Splunk data for informed insights.

Led workshops with stakeholders, business analysts, and Splunk architects to ensure optimal integration of the Splunk platform.

Developed, refined, and prioritized user stories and acceptance criteria in close consultation with stakeholders, leveraging Splunk data.

Handed over requirements to product owners for sprint planning, aligning with business needs based on Splunk data.

Developed key performance indicators and introduced alerting and communication processes for commercial deployment of Splunk-based monitoring solutions.

Planned and executed business-readiness tests across all touchpoints (web portals, apps, customer service portals, point of sale), ensuring seamless operations with Splunk data analysis.

Approved created dashboards and panels and established communication structures for transparent presentation of results.

Developed the global portfolio strategy in the fixed-business B2X telco environment, focusing on trading floor solutions, control center solutions for finance and energy sectors, and office telephony devices (desk phones, DECT, WLAN handsets) for typical office environments, as well as medical and industrial sectors.

Conducted systematic market trend analysis to derive product features and define differentiated offering variants.

Performed comprehensive market and competitive analyses to assess portfolio functionality, pricing, and cost positions, involving external service providers and analysts (Frost & Sullivan, MZA, Gartner).

Presented findings to relevant committees and provided recommendations for portfolio adjustments.

Developed detailed global portfolio roadmaps for products, services, and solutions to ensure strategic alignment.

Defined marketing concepts and developed go-to-market strategies, including SEO considerations for maximizing online visibility and reach.

Identified cross- and up-selling opportunities with existing customers and formulated programs to capitalize on these.

Led usability initiatives, including validation through user acceptance tests to ensure products met user needs.

Coordinated international virtual project teams from product management, marketing, and regional sales to execute portfolio strategy.

Built strategic partnerships to explore joint business areas and expand product offerings.

Engaged regularly with customers and partners at trade shows and workshops to strengthen relationships and gather feedback for continuous improvement.

Advised and planned the integration of RTC communication solutions within the Siemens AG group, focusing on Microsoft Live Communication Server (Skype for Business).

Led design workshops in pre-sales to develop detailed blueprints for real-time applications tailored to customer requirements.

Contributed to product and solution definitions for IP-based unified communication rollouts within Siemens AG, modernizing and optimizing the company’s communication infrastructure.

Proactively identified growth opportunities by developing new business fields and business models, including launching application platforms in international markets in collaboration with Accenture.

Collaborated closely with customers and partners to customize and implement real-time communication solutions to meet Siemens AG requirements.

Played an active role in identifying and implementing innovative technologies and solutions to strengthen Siemens AG’s competitiveness on the international market.