Agelis W.
Application Manager
Experience
Sep 2024 - Dec 2024
4 monthsLandsberg am Lech, Germany
Application Manager
IT-Verbund Landsberg am Lech
- Managing various procedures (monitoring)
- Supporting all daily tasks
- Coordinating various internal and external teams
- Documenting the software used at the district office
- Liaising with various software vendors
- All tasks according to ITIL standard
- Administration of applications and databases
- Actively contributing ongoing process improvements in line with the ITIL standard
Apr 2024 - Sep 2024
6 monthsWeissenburg in Bayern, Germany
IT Service Management & Administration
Nifco
- Administration and monitoring of applications and the server landscape on Windows Server platform
- Administration of LAN, WAN, firewall, WLAN
- Installing Windows clients
- Administration of standard applications and databases
- Supporting daily tasks and coordinating internal and external teams
Jun 2023 - Jul 2023
2 monthsNuremberg, Germany
Administration
Saab Deutschland GmbH
- Administration and monitoring of applications and the server landscape on Windows Server platform
- Managing Citrix, XEN, VxRail, Active Directory, file-print services, DNS, DHCP, various application servers and mail servers
- Administration of LAN, WAN, firewall, WLAN
- Installing Windows and Linux clients
- Administration of standard applications and databases
- Supporting daily tasks and user support
Mar 2022 - Jun 2022
4 monthsHof, Germany
Change & Application Manager
Fondsdepot Bank
- Managing the Diamos portal for Allianz, Daxa, and Fondsdepot Bank customers
- Applying releases, updates, and hotfixes
- Resolving various issues with software vendors
- Creating and editing documentation on Windows Server platform
Dec 2019 - Mar 2021
1 year 4 monthsMunich, Germany
Application Manager Project Coordination
BG Phoenics
Independently managed all areas of the GMT procedures (monitoring) until 08/2020
Participated in the setup of MACH as a Service for Unfallkassen Nord, MV and NRW from 09/2020
Managing and administering various servers (Windows & Linux)
Maintaining and building the internal system database
Creating and editing documentation
Project coordination and management
Actively contributing ongoing process improvements according to ITIL standard
Maintaining, standardizing and normalizing knowledge bases and overseeing the editorial process for the knowledge base
Sep 2017 - Sep 2019
2 years 1 monthErfurt, Germany
Application Manager
Deutsche Bahn
- Support of various applications (monitoring) and server administration
- Incident management: continuously tracking reported incidents and follow-up on deviations
- Monitoring alerts for early detection of major incidents
- Supervising operational level agreements
- Escalation and communication management during major incidents
- Support and administration of software on servers and Citrix servers
- Change, incident, and problem management according to ITIL
- Project coordination and management
- Troubleshooting Windows Server 2003, 2008, and 2012
- Actively contributing to ongoing process improvements following ITIL standards
- Maintaining, normalizing, and standardizing knowledge bases and overseeing the editorial process in the ticketing tool
- Creating technical concepts, specifications, runbooks, and documentation
Dec 2015 - Mar 2017
1 year 4 monthsFrankfurt, Germany
Application Manager
Deutsche Bahn
- Support of various applications (monitoring) on Windows platform
- Server administration and continuous tracking of incidents
- Monitoring alerts for early detection of major incidents
- Monitoring service quality and operational level agreements
- Escalation and communication management during major incidents
- Support and administration of Citrix servers and Hi Scout GRC
- Change, incident, and problem management according to ITIL
- Supporting applications on Windows 10
- Coordinating and improving communication flows with the customer
- Project coordination and management
- Troubleshooting Windows Server 2003, 2008, and 2012
- Actively contributing to ongoing process improvements following ITIL standards
- Maintaining and standardizing knowledge bases and overseeing the editorial process in the ticketing tool
- Creating technical concepts, specifications, runbooks, and documentation
- Responsibility for various applications nationwide
Nov 2015 - Nov 2015
1 monthNuremberg, Germany
ITSM / IT Service Management
Talanx AG
- Effort analysis of daily business tasks of technicians
- Monitoring the work quality of technicians
- All tasks according to ITIL standards
- Documenting tasks and associated time efforts
- Escalation and communication management
- Logging the structure at the Nuremberg branch
- Creating reports for IT management
Mar 2015 - Aug 2015
6 monthsNuremberg, Germany
ITSM / IT Service Management
geiger BDT GmbH
- Setting up a two-tier certification authority with Exchange 2012
- Automating signature and encryption certificates
- Integrating the certification server into the production domain with policy adjustments
- Change, incident, and problem management according to ITIL standards
- Setting up an SCCM 2012 server with MS SQL 2012 and WSUS in the domain
- Setting up an SCSM 2012 server with MS SQL 2012, a Data Warehouse DB, and a server for ticket system integration
- Supporting applications on Windows 10
- Migrating MS Server 2008 R2 to 2012 R2
- Supporting SCSM 2012 R2 and SCOM 2012 R2
Jan 2013 - Dec 2013
1 yearFürth, Germany
Systems Specialist SW Integration for Siemens AG
AtoS IT Solutions and Services GmbH
- Creating and verifying software elements
- Creating specifications and coordinating with customers
- Creating and verifying customizations
- Reviewing and testing software
- User helpdesk experience
- Early detection of major incidents and monitoring the team's work quality
- Escalation and communication management during major incidents
- Coordinating and improving the communication flow with customers/stakeholders
- Creating reports for IT management (monitoring reports, outage statistics)
- Participating in and overseeing the editorial process for the knowledge base in the ticketing tool
- Troubleshooting software packages
- Change and problem management
- Software packaging and deployment via SDMC
- Change request analysis and reporting
- Maintaining the software basket and managing all software including SAP
Oct 2012 - Dec 2012
3 monthsMunich, Germany
Business Partner Officer for Terminal Server Migration
Siemens Financial Solution
- Coordination and planning of the terminal server migration
- User support
- Change and problem management
- Defining user goals and preparing them for implementation
- Creating reports for IT management (monitoring report)
Jul 2011 - Oct 2012
1 year 4 monthsFürth, Germany
Systems Specialist Win7 & Software Applications for Carl Zeiss AG
AtoS IT Solutions and Services GmbH
- Monitoring installation and client update routines
- Maintaining and managing login routines
- Coordinating and improving communication flow with the customer/department
- Creating reports for IT management (morning report)
- Actively contributing to ongoing process improvements according to ITIL standards
- User helpdesk experience
- Maintaining, normalizing, and standardizing knowledge databases
- Managing Organizational Unit structures in Active Directory
- Change, incident, and problem management according to ITIL standards
- 3rd level support and extended application support
- Managing a software basket with over 600 applications, including SAP modules
- Escalation and communication management during central incidents
- Advising the customer on operating clients in special networks
- Defining and developing processes in the field of authorization management
- Troubleshooting clients and resolving specific issues with vendors
Jun 2009 - Jun 2011
2 years 1 monthErlangen, Germany
RemoteSystems Specialist MS Windows
Siemens AG GDShS IT, Sector Energy
- Fixing issues with standard and custom applications remotely using DameWare NT Utilities
- User support for MS Office products XP & 07
- User and computer management in Active Directory
- ActiveSync and mobile device installations and synchronization (Nokia, HTC, Samsung, BlackBerry)
- Windows Mobile installations
- Troubleshooting clients
- Phone support for all software, including SAP
- Provisioning and recovery of production systems according to ITIL with BMC Remedy
- PKI encryption
- Managing Universal Remote Access (URA) and Corina
- Software distribution in Active Directory
Mar 2007 - Oct 2010
3 years 8 monthsNuremberg, Germany
Systems Specialist Client/Server
RHG Consulting
- Administration of Windows Server 2003/2008, SQL, and firewalls
- Client support (Windows XP, Vista, 7)
- Support for Office 2003/2007
- Mindjet MindManager support
- Change, incident, and problem management
- Support for BlackBerry and Nokia Suite
- Full hardware and software support
- Troubleshooting clients
Mar 2007 - Apr 2009
2 years 2 monthsNuremberg, Germany
Systems Specialist Client/Server Support & Services
ING-DiBa
- User and computer management in Active Directory
- Administration and installation of BlackBerry devices and BlackBerry server support
- User helpdesk experience
- ActiveSync and mobile device installations (Nokia, HTC, BlackBerry)
- Analysis, planning, and implementation of hardware and software requirements
- Full support for Bloomberg software and hardware
- New client and application installation with Empirum from Matrix42
- Setting up video and VoIP conferences
- Testing and integrating software products on clients
- Windows 7 rollout planning and execution
- Integrating new clients into existing infrastructure
- Managing and ensuring availability of the diverse client environment
- Problem management and troubleshooting of client software and hardware
- Performing hardware and software tests with documentation
- Oracle database installation and configuration
- Provisioning and recovery of production systems according to ITIL with BMC Remedy
- Planning and execution of small projects within the bank
- Support for special scanners for archive management
- Creating documentation and phone support
- Hardware testing and MindManager support
Aug 2004 - Mar 2007
2 years 8 monthsFürth, Germany
Systems Specialist IT Support and Windows XP Rollout
LEONHARD KURZ GmbH & Co. KG
- Analysis, planning, and implementation of hardware and software requirements
- First & Second Level Support
- Planning and execution of the XP rollout for about 1200 clients
- Creating batch programs for application installation
- Testing and integration of software products on clients
- Data center tasks: server hardware and software installations
- User and computer management in Active Directory
- Administration of automatic software distribution using Microsoft SMS
- Troubleshooting client software and hardware
- Setting up video and VoIP conferences
- Network installation of notebooks and workstations using IBM Unity
- Maintenance of hardware, printers, and peripherals
- Maintenance of computers on production machines
- Documentation of instructions and software installations
- Active Sync and mobile device installations (BlackBerry, Nokia)
- Change, incident, and problem management according to ITIL
- Support of MS Office XP
- Troubleshooting Windows clients
- Server support (Catia Server, File Server, IBM Unity Server)
- SAP Basis installation and configuration
- Oracle Basis installation and configuration
Feb 2003 - Feb 2004
1 year 1 monthErlangen, Germany
Systems Specialist Windows Client/Server & Citrix Metaframe
Siemens AG PTD OI
- Planning, execution, and setup of a terminal server with Citrix Metaframe
- Testing, installation, and documentation of thin clients
- Active Sync and mobile device installations and synchronization (Pocket Loox with Windows Mobile 2003)
- Setting up video and VoIP conferences for the board
- Administration and support of internal hardware and software
- VIP support
- Troubleshooting software and hardware
- Data center tasks: server hardware and software installations and backup server management
- Carrying out hardware and software tests and creating documentation before production rollout
- XP rollouts in various departments according to ITIL
Summary
- Network administration, server support
- 1st, 2nd, 3rd level & onsite support
- Implementation and analysis of software & hardware
- Project planning and execution in management
Languages
German
NativeGreek
AdvancedEducation
Nov 2001 - Feb 2004
CDI Nürnberg
IHK certified IT specialist in system integration · IT specialist in system integration · Nuremberg, Germany
Nov 2000 - Jul 2001
Grundig Akademie
Network administrator · Nuremberg, Germany
Certifications & licenses
PMP Project Manager Professional according to PMI
Hi Scout Administration Certification
MOC6294e/MOC10220d Planning and Managing Windows 7 Desktop Deployments and Environments
Net Pro Certified
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