Agelis W.
Application Manager
Experience
Sep 2024 - Dec 2024
4 monthsLandsberg am Lech, Germany
Application Manager
IT-Verbund Landsberg am Lech
- Managing various procedures (monitoring)
- Assisting with all daily tasks
- Coordinating various internal and external teams
- Documenting the software used at the district office
- Clarifying issues with various software vendors
- All tasks according to the ITIL standard
- Administering applications and databases
- Actively contributing to ongoing process improvements in line with the ITIL standard
Apr 2024 - Sep 2024
6 monthsWeissenburg in Bayern, Germany
IT Service Management & Administration
Nifco
- Administration and monitoring of applications and the server environment on the Windows Server platform
- Administration of LAN, WAN, firewall, WLAN
- Installation of Windows clients
- Administration of standard applications and databases
- Support for daily tasks and coordination of internal and external teams
Jun 2023 - Jul 2023
2 monthsNuremberg, Germany
Administration
Saab Deutschland GmbH
- Administration and monitoring of applications and the server environment on the Windows Server platform
- Managing Citrix, XEN, VxRail, Active Directory, file-print service, DNS, DHCP, various application servers, and mail servers
- Administration of LAN, WAN, firewall, WLAN
- Installation of Windows and Linux clients
- Administration of standard applications and databases
- Support for daily tasks and user support
Mar 2022 - Jun 2022
4 monthsHof, Germany
Change & Application Manager
Fondsdepot Bank
- Managing the Diamos portal for Allianz, Daxa, and Fondsdepot Bank customers
- Applying releases, updates, and hotfixes
- Resolving various issues with software vendors
- Creating and editing documentation on the Windows Server platform
Dec 2019 - Mar 2021
1 year 4 monthsMunich, Germany
Application Manager Project Coordination
BG Phoenics
- Managed all areas of the GMT processes (monitoring) independently until 08/2020
- Project involvement in the setup of MACH as a Service for the North, MV, and NRW accident insurance funds from 09/2020
- Managing and administering various servers (Windows & Linux)
- Maintaining and developing the internal system database
- Creating and editing documentation
- Project coordination and management
- Actively contributing ongoing process improvements according to the ITIL standard
- Maintaining, normalizing, and standardizing knowledge databases and monitoring the editorial process for the knowledge database
Sep 2017 - Sep 2019
2 years 1 monthErfurt, Germany
Application Manager
Deutsche Bahn
- Support of various processes (monitoring) and server administration
- Incident management: continuous tracking of reported incidents and reminders in case of deviations
- Monitoring of alerts for early detection of central disruptions
- Monitoring of operational level agreements
- Escalation and communication management for central disruptions
- Support and administration of software on servers and Citrix servers
- Change, incident, and problem management according to ITIL
- Project coordination and management
- Troubleshooting Windows Server 2003, 2008, and 2012
- Actively contributing to ongoing process improvements according to ITIL standards
- Maintenance, standardization, and harmonization of knowledge bases and monitoring the editorial process in the ticketing tool
- Creation of technical concepts, specifications, operational manuals, and documentation
Dec 2015 - Mar 2017
1 year 4 monthsFrankfurt, Germany
Application Manager
Deutsche Bahn
- Support of various applications (monitoring) on the Windows platform
- Server administration and continuous tracking of incidents
- Monitoring alerts for early detection of central disruptions
- Monitoring processing quality and operational level agreements
- Escalation and communication management for central disruptions
- Support and administration of Citrix servers and Hi Scout GRC
- Change, incident, and problem management according to ITIL
- Application support on Windows 10
- Coordinating and improving communication flows with the customer
- Project coordination and management
- Troubleshooting Windows Server 2003, 2008, and 2012
- Actively contributing to ongoing process improvements according to ITIL standards
- Maintenance and standardization of knowledge databases and monitoring of the editorial process in the ticketing tool
- Creation of technical concepts, specifications, operational manuals, and documentation
- Responsibility for various procedures nationwide
Nov 2015 - Nov 2015
1 monthNuremberg, Germany
ITSM / IT Service Management
Talanx AG
- Effort analysis of technicians' daily business activities
- Monitoring the processing quality of the technicians
- All tasks according to ITIL standards
- Documentation of tasks and related time spent
- Escalation and communication management
- Documenting the structure at the Nuremberg branch
- Creating reports for IT management
Mar 2015 - Aug 2015
6 monthsNuremberg, Germany
ITSM / IT Service Management
geiger BDT GmbH
- Setting up a two-tier certification authority with Exchange 2012
- Automating signature and encryption certificates
- Integrating the certification server into the production domain with policy adjustments
- Change, incident, and problem management according to ITIL standards
- Setting up an SCCM 2012 server with MS SQL 2012 and WSUS in the domain
- Setting up a SCSM 2012 server with MS SQL 2012, Data Warehouse database, and server for ticketing system integration
- Application support on Windows 10
- Migration from MS Server 2008 R2 to 2012 R2
- Support for SCSM 2012 R2 and SCOM 2012 R2
Jan 2013 - Dec 2013
1 yearFürth, Germany
System Specialist - Software Integration for Siemens AG
AtoS IT Solutions and Services GmbH
- Creating and reviewing software components
- Creating specifications and coordinating with customers
- Creating and reviewing customizations
- Inspecting and testing software
- User helpdesk experience
- Early detection of central disruptions and monitoring the team's work quality
- Escalation and communication management for central disruptions
- Coordinating and improving communication flow with the customer and business unit
- Creating reports for IT management (monitoring report, failure statistics)
- Participating in and monitoring the editorial process for the knowledge base in the ticketing tool
- Troubleshooting software packages
- Change and problem management
- Software packaging and distribution via SDMC
- Change request evaluation and reporting
- Maintaining the software basket and managing all software including SAP
Oct 2012 - Dec 2012
3 monthsMunich, Germany
Business Partner Officer for Terminal Server Migration
Siemens Financial Solution
- Coordination and planning of the terminal server migration
- User support
- Change and problem management
- Defining user goals and providing them for implementation
- Creating reports for IT management (monitoring report)
Jul 2011 - Oct 2012
1 year 4 monthsFürth, Germany
Systems Specialist Win7 & Software Applications for Carl Zeiss AG
AtoS IT Solutions and Services GmbH
- Monitoring installation and client update routines
- Maintaining and supporting login routines
- Coordinating and improving communication flow with customers/departments
- Creating reports for IT management (morning report)
- Actively contributing to ongoing process improvements per ITIL standard
- User helpdesk experience
- Maintaining, normalizing, and standardizing knowledge bases
- Maintaining and managing organizational unit structures in Active Directory
- Change, incident, and problem management per ITIL standard
- 3rd level support and extended application support
- Managing a software basket with over 600 applications, including SAP modules
- Escalation and communication management for central incidents
- Advising customers on operating clients in special networks
- Defining and developing processes in the area of authorization management
- Troubleshooting clients and resolving specific issues with vendors
Jun 2009 - Jun 2011
2 years 1 monthErlangen, Germany
RemoteSystems Specialist MS Windows
Siemens AG GDShS IT, Sector Energy
- Resolving issues with standard and specialized applications remotely using Dameware NT utilities
- User support for MS Office products XP & 07
- User and computer management in Active Directory
- Active Sync and mobile device installations and synchronization (Nokia, HTC, Samsung, Blackberry)
- Windows Mobile installations
- Troubleshooting clients
- Telephone support for all software, including SAP
- Provisioning and recovery of production systems per ITIL with BMC Remedy
- PKI encryption
- Managing Universal Remote Access (URA) and Corina
- Software distribution in Active Directory
Mar 2007 - Oct 2010
3 years 8 monthsNuremberg, Germany
Systems Specialist Client/Server
RHG Consulting
- Administration of Windows Server 2003/2008, SQL, and firewalls
- Client support (Windows XP, Vista, 7)
- Supporting Office 2003/2007
- Mindjet MindManager support
- Change, incident, and problem management
- Supporting BlackBerry and Nokia Suite
- Full hardware and software support
- Troubleshooting clients
Mar 2007 - Apr 2009
2 years 2 monthsNuremberg, Germany
Systems Specialist Client/Server Support & Services
ING-DiBa
- User and computer management in Active Directory
- Administration and installation of BlackBerry devices and BlackBerry server support
- User helpdesk experience
- Active Sync and mobile device installations (Nokia, HTC, BlackBerry)
- Analyzing, planning, and implementing hardware and software requirements
- Full support of Bloomberg software and hardware
- Reinstalling clients and applications using Empirum from Matrix42
- Setting up video and VoIP conferences
- Testing and integrating software products on clients
- Windows 7 rollout planning and execution
- Integrating new clients into existing infrastructure
- Operating and ensuring availability of the heterogeneous client environment
- Problem management and troubleshooting of client software and hardware
- Performing hardware and software tests with documentation
- Oracle base installation and configuration
- Provisioning and recovery of production systems per ITIL with BMC Remedy
- Planning and executing small projects within the bank
- Supporting special scanners for archive management
- Creating documentation and telephone support
- Hardware tests and MindManager support
Aug 2004 - Mar 2007
2 years 8 monthsFürth, Germany
System Specialist IT Support and Windows XP Rollout
LEONHARD KURZ GmbH & Co. KG
- Analysis, planning and implementation of hardware and software requirements
- First & Second Level Support
- Planning and execution of an XP rollout for about 1200 clients
- Creating batch scripts for application installation
- Testing and integrating software products on clients
- Data center tasks: server hardware and software installations
- User and computer administration in Active Directory
- Administration of automatic software distribution using Microsoft SMS
- Troubleshooting client software and hardware
- Setting up video and VoIP conferences
- Network installation of notebooks and workstations using IBM Unity
- Maintenance of hardware, printers and peripheral devices
- Maintenance of computers on production machines
- Documentation of manuals and software installations
- Active Sync and mobile device installations (BlackBerry, Nokia)
- Change, incident and problem management according to ITIL
- Support for MS Office XP
- Troubleshooting Windows clients
- Server support (Catia Server, File Server, IBM Unity Server)
- SAP Basis installation and configuration
- Oracle Basis installation and configuration
Feb 2003 - Feb 2004
1 year 1 monthErlangen, Germany
System Specialist Windows Client/Server & Citrix MetaFrame
Siemens AG PTD OI
- Planning, implementation and setup of a terminal server with Citrix MetaFrame
- Testing, installation and documentation of thin clients
- Active Sync and mobile device installations and synchronization (Pocket Loox with Windows Mobile 2003)
- Setting up video and VoIP conferences for the board
- Administration and support of internal company hardware and software
- VIP support
- Troubleshooting software and hardware
- Data center tasks: server hardware and software installations and backup server support
- Conducting hardware and software tests and creating documentation before production rollout
- XP rollouts in various departments according to ITIL
Summary
- Network administration, server support
- Support of 1st, 2nd, 3rd level & onsite
- Implementation and analysis of software & hardware
- Project planning and execution in the management area
Languages
German
NativeGreek
AdvancedEducation
Nov 2001 - Feb 2004
CDI Nürnberg
IHK certified IT specialist for system integration · IT specialist for system integration · Nuremberg, Germany
Nov 2000 - Jul 2001
Grundig Akademie
Network administrator · Nuremberg, Germany
Certifications & licenses
PMP Project Manager Professional according to PMI
Hi Scout Administration Certification
MOC6294e/MOC10220d Planning and Managing Windows 7 Desktop Deployments and Environments
Net Pro Certified
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