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Agelis Wassilios

Application Manager

Agelis Wassilios
Fürth, Germany

Experience

Sep 2024 - Dec 2024
4 months
Landsberg am Lech, Germany

Application Manager

IT-Verbund Landsberg am Lech

  • Support of various procedures (monitoring)
  • Assistance with all daily tasks
  • Coordination of various internal and external teams
  • Documentation of the software used at the district office
  • Liaising with various software vendors
  • All tasks are done according to ITIL
  • Administration of applications and databases
  • Actively contributing to ongoing process improvements based on the ITIL standard
Apr 2024 - Sep 2024
6 months
Weissenburg in Bayern, Germany

IT Service Management & Administration

Nifco

  • Administration and monitoring of applications and servers on a Windows Server platform
  • Administration (LAN, WAN, firewall, WLAN)
  • Installation of Windows clients
  • Administration of standard applications and databases
  • Assistance with daily tasks and coordination of various internal and external teams
Jun 2023 - Jul 2023
2 months
Nuremberg, Germany

Administration

Saab Deutschland GmbH

  • Administration and monitoring of applications and servers on a Windows Server platform
  • Administration of Citrix, XEN, VxRail, Active Directory, file and print services, DNS, DHCP, and various application and mail servers
  • Administration (LAN, WAN, firewall, WLAN)
  • Installation of Windows and Linux clients
  • Administration of standard applications and databases
  • Assistance with daily tasks and user support
Mar 2022 - Jun 2022
4 months
Hof, Germany

Change & Application Manager

Fondsdepot Bank

  • Support of the Diamos portal for Allianz, Daxa, and Fondsdepot Bank customers
  • Deployment of releases, updates, and hotfixes
  • Resolving issues with software vendors
  • Creating and editing documentation for Windows Server infrastructure
Dec 2019 - Mar 2021
1 year 4 months
Munich, Germany

Application Manager Project Coordination

BG Phoenics

  • Support of the GMT system (monitoring)
  • Support and administration of various servers (Windows & Linux)
  • Involvement in building MACH as a Service for Unfallkassen Nord, MV, and NRW
  • Maintenance and development of the internal system database
  • Creating and editing documentation
  • Project coordination and management
  • Actively contributing to ongoing process improvements according to the ITIL standard
  • Maintenance, normalization, and standardization of knowledge databases
  • Participation in and supervision of the editorial process for the knowledge database
Sep 2017 - Sep 2019
2 years 1 month
Erfurt, Germany

Application Manager

Deutsche Bahn

  • Supporting various processes (monitoring)
  • Supporting and administering various servers
  • Tracking reported incidents and issuing reminders regarding duration, quality, and assignment
  • Monitoring alerts for early detection of major failures
  • Monitoring operational level agreements
  • Escalation and communication management for major incidents
  • Administration of various software and Citrix servers
  • Change, incident, and problem management
  • Project coordination and management
  • Troubleshooting servers (2003, 2008, 2012)
  • Actively contributing to continuous process improvements according to ITIL standards
  • Maintaining, normalizing, and standardizing knowledge databases
  • Creating technical concepts, specifications, and documentation
Dec 2015 - Mar 2017
1 year 4 months
Frankfurt, Germany

Application Manager

Deutsche Bahn

  • Supporting various processes (monitoring) on the Windows platform
  • Supporting and administering various servers
  • Tracking incidents and issuing reminders regarding quality and assignment
  • Monitoring alerts for early detection of major outages
  • Monitoring the processing quality of various teams
  • Monitoring operational level agreements
  • Escalation and communication management
  • Supporting and administering software, Citrix servers, and Hi Scout GRC
  • Change, incident, and problem management
  • Supporting applications on Windows 10
  • Coordinating and improving communication flow with the customer
  • Project coordination and management
  • Troubleshooting servers (2003, 2008, 2012)
  • Actively contributing to ongoing process improvements according to ITIL standards
  • Maintaining and standardizing knowledge databases
Nov 2015 - Nov 2015
1 month
Nuremberg, Germany

ITSM / IT Service Management

Talanx AG

  • Analyzing the effort for technicians' daily business tasks
  • Monitoring the processing quality of technicians
  • Documenting tasks and time expenditure
  • Escalation and communication management
  • Logging the structure at the Nuremberg branch
  • Creating reports for IT management
Mar 2015 - Aug 2015
6 months
Nuremberg, Germany

ITSM / IT Service Management

geiger BDT GmbH

  • Setting up a two-tier certification authority with Exchange 2012
  • Automating signature and encryption certificates
  • Integrating certification servers into the production domain with policy adjustments
  • Change, incident, and problem management
  • Setting up an SCCM 2012 server with SQL 2012 and WSUS server in the domain
  • Setting up an SCSM 2012 server with data warehouse database and server
  • Supporting applications on Windows 10
  • Managing the mentioned servers
  • Migrating MS Server 2008 R2 to 2012 R2
  • Managing SCSM 2012 R2 and SCOM 2012 R2
Jan 2013 - Dec 2013
1 year
Fürth, Germany

System Specialist for Software Integration at Siemens AG

AtoS IT Solutions and Services GmbH

  • Creating and reviewing software elements and customizations
  • Writing specifications and coordinating with customers
  • Software review and testing
  • User helpdesk
  • Early detection of major incidents
  • Monitoring the team's processing quality
  • Escalation and communication management for major incidents
  • Coordinating and improving communication flow with customers and departments
  • Creating monitoring reports and outage statistics for IT management
  • Participating in and overseeing the editorial process for the knowledge base in the ticketing tool
  • Troubleshooting software packages
  • Change and problem management
  • Packaging and distributing software via SDMC
  • Evaluating and reporting on change requests
  • Maintaining the software basket and managing all software for Siemens Energy, including SAP
Oct 2012 - Dec 2012
3 months
Munich, Germany

Business Partner Officer for Terminal Server Migration

Siemens Finacial Solution

  • Coordination and planning of the terminal server migration
  • User support and goal definition
  • Change and problem management
  • Creation of monitoring reports for IT management
Jul 2011 - Oct 2012
1 year 4 months
Fürth, Germany

Systems Specialist Win7 & SW Applications for Carl Zeiss AG

AtoS IT Solutions and Services GmbH

  • Monitoring installation and client update routines
  • Maintenance and support of login routines
  • Coordination and improvement of communication flow with customers/business units
  • Creation of morning reports for IT management
  • Active process improvements according to ITIL standard
  • User helpdesk
  • Maintenance, normalization and standardization of knowledge databases
  • Management of OU structures in Active Directory
  • Change, incident and problem management
  • Monitoring alerts for early detection of central issues
  • Maintenance and support of system configurations and the customer information system (CBB)
  • 3rd level and extended application support
  • Support of over 600 applications, including SAP modules
  • Consulting on running clients in special networks
  • Definition and development of processes in permission management
  • Troubleshooting clients and collaborating with manufacturers
Jun 2009 - Jun 2011
2 years 1 month
Erlangen, Germany
Remote

Systems Specialist MS Windows

Siemens AG GDShS IT, Sector Energy

  • Eliminating issues with standard and specialized applications remotely using DameWare NT utilities
  • User support for MS Office (XP & 07)
  • User and computer management in Active Directory
  • Active Sync and mobile device installations (Nokia, HTC, Samsung, BlackBerry)
  • Windows Mobile installations
  • User helpdesk
  • Client troubleshooting
  • Telephone support for software including SAP
  • Provisioning and restoration of production systems according to ITIL with BMC Remedy
  • PKI encryption, URA and Corina support
  • Software deployment in Active Directory
Mar 2007 - Oct 2010
3 years 8 months
Nuremberg, Germany

Systems Specialist Client/Server

RHG Consulting

  • Administration of Windows Server 2003/2008, SQL and firewalls
  • Client and server support (Win XP/Vista/7)
  • Office 2003/2007 support
  • MindManager support
  • Change, incident and problem management
  • Support of BlackBerry and Nokia Suite
  • Hardware and software support
  • Client troubleshooting
Mar 2007 - Apr 2009
2 years 2 months
Nuremberg, Germany

Systems Specialist Client/Server Support & Services

ING-DiBa

  • User and computer management in Active Directory
  • Administration and installation of BlackBerrys and servers
  • User helpdesk
  • Mobile device installation and synchronization (Nokia, HTC, BlackBerry)
  • Analysis, planning and implementation of hardware and software requirements
  • Bloomberg software and hardware support
  • New and reinstallation of clients using Empirum
  • Video and VoIP conferences
  • Testing and integration of software products on clients
  • Issue resolution remotely with DameWare
  • Windows 7 rollout planning and execution
  • Operation and backup of the client environment
  • Problem management and troubleshooting
  • Hardware and software testing with documentation
  • Procurement and implementation of hardware and software
  • Oracle base installation and configuration
  • Production system restoration according to ITIL with BMC Remedy
  • Tests on floor distribution units and UPS systems
  • Small projects within the bank
  • Support of special scanners for archive management
  • Creation of documentation
  • Telephone support
  • Hardware testing
Aug 2004 - Mar 2007
2 years 8 months
Fürth, Germany

System Specialist IT Support and Windows XP Rollout

LEONHARD KURZ GmbH & Co. KG

  • Analysis, planning and implementation of hardware and software requirements
  • First and second level support
  • Planning and execution of the XP rollout for about 1200 clients
  • Creation of batch scripts for application installations
  • Testing and integration of software products on clients
  • Server hardware and software installations in the data center
  • User and computer management in Active Directory
  • Administration of automatic software distribution with Microsoft SMS
  • Troubleshooting client software and hardware
  • Video and VoIP conferences
  • Network setup of notebooks and workstations using IBM Unity
  • Maintenance of hardware, printers and peripherals
  • Support of production machine computers
  • Documentation of instructions and installations
  • Mobile device installation and synchronization (BlackBerry, Nokia)
  • Change, incident and problem management
  • User support for MS Office (Word, Excel, PowerPoint, Access, Outlook, Visio, Project, Office Communicator)
  • Issue resolution and fault clearance
  • Telephone support
  • MindManager support
  • Server maintenance (Catia Server, File Server, IBM Unity Server)
  • SAP and Oracle basic installation and configuration
Feb 2003 - Feb 2004
1 year 1 month
Erlangen, Germany

System Specialist Windows Client/Server & Citrix Metaframe

Siemens AG PTD OI

  • Planning, setup and operation of a terminal server
  • Testing, installation and documentation of thin clients
  • Mobile device installation and synchronization (Pocket Loox, PDA)
  • Video and VoIP conferences for the board
  • Administration and support of internal hardware and software
  • VIP support
  • Troubleshooting software and hardware
  • Server hardware and software installations in the data center
  • Backup server maintenance
  • Conducting hardware and software tests
  • Creating documentation before practical rollout
  • XP rollouts in various departments
Nov 2001 - Feb 2004
2 years 4 months

Training as IT Specialist in System Integration

CDI Nuremberg

Nov 2000 - Jul 2001
9 months

Training as Network Administrator

Grundig Academy

Skills

  • Network Administration
  • Server Support
  • 1st, 2nd, 3rd Level & Onsite Support
  • Implementation And Analysis Of Software & Hardware
  • Project Planning And Execution In The Management Area

Languages

German
Native
Greek
Advanced

Education

Nov 2001 - Feb 2004

CDI Nürnberg

IHK-certified IT specialist in system integration · IT specialist in system integration · Nuremberg, Germany

Nov 2000 - Jul 2001

Grundig Akademie

Network administrator · Nuremberg, Germany

Certifications & licenses

PMP Project Manager Professional by PMI

Hi Scout Administration certification

MOC6294e/MOC10220d Planning and managing Windows 7 desktop deployments and environments

Net Pro certified

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