Georgios Gavrikoudis - ALM Lead Consultant Codebeamer

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Backnang, Germany

Experience

Aug 2021 - Oct 2022

1 year 3 months

ALM Lead Consultant Codebeamer

VW AG, AUDI AG, Porsche AG, OS (Operational Services GmbH & Co. KG) and Ferchau GmbH

ALM Lead Consultant Codebeamer.
Define processes for Codebeamer and train employees.
Jira as ticket system.
Project run with Agile and ITIL.
Codebeamer
Windows 10
Microsoft 365
Jira (ticket system)
Jira (Agile planning)
Confluence (documentation)
Citrix
EA (Enterprise Architect)
stages
TPT

Jun 2021 - Aug 2021

3 months

Dynatrace Monitoring (Consulting)

BMW Group

Consultant in Dynatrace Monitoring.
Define processes for Dynatrace Monitoring and train employees.
Project run with Agile and ITIL.
Windows 10
Microsoft 365
Windows Server 2016
Windows Server 2019
Dynatrace
PowerShell
Microservices
Containers

May 2021 - Jun 2022

1 year 2 months

Customer Service Specialist Azure / 365 (Consulting)

TKE (TK Elevator), Thyssenkrupp AG and Conguide

Consultant in Azure / 365 support.
Define 1st, 2nd and 3rd level processes and train employees.
Cinc Servicedesk as ticket system.
Project run with Agile and ITIL.
Windows 10
Azure
Microsoft 365
iPad
iPhone
Cinc Servicedesk (main ticket system)
ServiceNow
Freshservice
PowerShell
CoreView (virtual tenants)
TeamViewer
Microsoft Endpoint Manager

Sep 2019 - Jul 2021

1 year 11 months

Customer Service Specialist KPS/CPS / BI-Channel and Nacos (SAP) (Consulting)

Mercedes Benz Research and Development and T-Systems IT Service Provider

Consultant in KPS/CPS and SAP application support.
Define 1st, 2nd and 3rd level processes and train employees.
ServiceNow as ticket system.
Project run with Agile and ITIL.
Windows 10
Windows Server 2016
Windows Server 2019
macOS Mojave 10.14
CISM (Remedy ticket system)
ServiceNow
Dynatrace
KPS/CPS
BI-Channel
SAP – Nacos
FI
CO
TR
PS
Planning tool
Inno-Tool
InfoSystem
Belief
SBIM
ZAAM
Microsoft 365
Jira
Confluence

Sep 2019 - Apr 2021

1 year 8 months

Customer Support Specialist Codebeamer (Consultant)

Mercedes Benz Research and Development and T-Systems IT Service Provider

Consultant Codebeamer application support (certified).
Define 1st, 2nd and 3rd level processes.
Train employees/stakeholders on HP-ALM / Codebeamer and ticket systems (Remedy and ServiceNow).
Project run with Agile and ITIL.
Create and execute test cases and user stories for business units and suppliers.
Windows 10
Windows Server 2016
Windows Server 2019
Linux
macOS Mojave 10.14
CISM (Remedy ticket system)
ServiceNow
Migration
Dynatrace
Docker
Kubernetes
VMware
Codebeamer
Microsoft 365
Confluence
Jira

Jan 2019 - Dec 2020

2 years

Project Assignment: Dynatrace Monitoring (Certified)

Mercedes Benz AG Automotive and T-Systems IT Service Provider

Dynatrace Monitoring (certified).
Check various environments PROD/INT/TEST/DEV for issues in processes: RAM, CPU, application services, loads.
Analyze via user sessions, problems, logs, Smartscape topology, diagnostic tools.
Create dashboards, reports and custom charts.
Windows 10
Windows Server 2016
Windows Server 2019
Linux
CISM (Remedy ticket system)
Dynatrace migration
Docker
Kubernetes
VMware
Microsoft 365
Confluence
Jira

Jul 2018 - Dec 2020

2 years 6 months

Project Assignment: DOORS Training (IHK Certified)

Mercedes Benz AG Automotive

DOORS training (IHK certified trainer).
On-site training in small groups up to 12 participants.
Training materials and documentation created with stakeholders.
Participants trained in theory and practice.
Windows 10
Windows Server 2012
Windows Server 2016
HTML
IBM DOORS (requirements engineering tool)
Microsoft 365

Jul 2018 - Dec 2020

2 years 6 months

Project Assignment: DanTe HP QC/ALM Training (IHK Certified)

Mercedes Benz AG Automotive

DanTe training (IHK certified trainer).
On-site training in small groups up to 12 participants.
Training materials and documentation created with stakeholders.
Participants trained in theory and practice.
Windows 10
Windows Server 2016
Windows Server 2019
HTML
HP Quality Center / ALM
DanTe (defect and test management)
IE11
ZEUS
TEREX
FINAS
CAP
CISM
ZULA
Microsoft 365
Codebeamer
Confluence
Jira

Jan 2013 - Dec 2020

8 years

Project Assignment: Support/Application Consultant HP Quality Center (DanTe), HP ALM and Codebeamer Migration

Daimler AG Automotive

1st/2nd level help desk HP Quality Center (DanTe).
Server 2012 R2 (Service Pack 2).
Services: AD, scripts, PowerShell, tasks, SCCM (MSSQL, JBOSS, HP QC, batch files).
ADAM (Active Directory Application Mode).
DanTe HP Quality Center / ALM administration and application consulting.
Migration from HP Quality Center to HP ALM.
XMLSpy 2014: edit, validate and maintain schema files.
Integrate and consult suppliers.
DOORS (IBM requirements management tool) used for requirements and specs. Admin, consulting and training.
CISM or Remedy (v7.1) ticket system for management and reporting. Admin and development (interfaces to other programs like Terex, FINAS).
Migration from HP ALM to Codebeamer.
Application consulting/process management.
Windows 7
Windows 10
OS X Mavericks 10.9–10.13
XML
XMLSpy
HTML
Perl
Java
HP Quality Center / ALM
CISM (Remedy ticket system)
DanTe
IE8
Microsoft SQL Server Management Studio 2005
Windows Server 2008 R2
Windows Server 2012
Windows Server 2016
Notes
ZEUS
TEREX
FINAS
CAP
CISM
ZULA
Microsoft Office 2016
Microsoft Office 2019
Microsoft 365
NetViewer
TeamViewer
Codebeamer

Oct 2012 - Dec 2012

3 months

Project Assignment: Software Rollout Daimler (32,000 Clients)

Transport Company SME

Servers from Wortmann AG with 60-month, 24-hour guarantee, Windows SBS 2008 R2 Standard with 5 Device CALs and Kaspersky Small Office Security for 1 server + 5 PCs.
Complete project planning from proposal to final implementation, all-in-one.
Windows Server 2008 R2 and Windows XP clients.
Samsung and Brother printers, Acer and Dell monitors.

Oct 2011 - Sep 2012

1 year

Project Assignment: Renew IT for CNC Milling Technology SME

CNC Milling Technology SME

Plan current and target state, create offer, order and invoice; install and configure hardware and software; manage landline and mobile contracts.
Telekom landline and mobile.
Brother printers and Canon copiers.
Siemens phone system.
Servers from Wortmann AG with 60-month, 24-hour guarantee, Windows SBS 2011 Standard with 10 User CALs and Kaspersky Small Office Security for 1 server + 5 PCs.
Lexware Warenwirtschaft Pro.
Acronis Backup & Recovery.
APC UPS battery.
3D Studio.
Siemens NX8.
12-month maintenance contract.
Windows SBS 2011 Standard and Windows XP and 7 clients.
Canon and Kyocera printers, Samsung and LG monitors.

Apr 2011 - Present

14 years 4 months

Backnang, Germany

IT Systems Manager (Self-Employed)

Gitsysteme

Plan, install and configure complete network infrastructure from printers to mobile contracts.
System administration Windows XP/Vista/7/2003/2008/2011 and Linux Ubuntu/Knoppix/Red Hat.
Client support Windows XP/Vista/7, Linux Ubuntu and macOS.
Remote support with TeamViewer and 2X.
Clients/industries: transport companies up to 10 staff, CNC milling tech 5–10 staff, metal processing up to 50 staff; support ~200 private clients: IT help, training, landline and mobile contracts consulting and sales.
Windows Server 2003/2008/2011
Windows clients XP/Vista/7
Linux
Thunderbird
WISO Mein Büro
Lexware ERP
Siemens phone systems and mobile contracts Vodafone, O2, Telekom

Apr 2011 - Sep 2011

6 months

Project Assignment: Renew IT for Transport Company (SME)

Transport Company SME

Servers from Wortmann AG with 60-month, 24-hour guarantee, Windows SBS 2008 R2 Standard with 5 Device CALs and Kaspersky Small Office Security for 1 server + 5 PCs.
Complete project planning from proposal to final implementation, all-in-one.
Windows Server 2008 R2 and Windows XP clients.
Samsung and Brother printers, Acer and Dell monitors.

Jul 2008 - Jan 2011

2 years 7 months

Key Account Manager and Department Head

Mercedes Benz AG Automotive

DOORS training (IHK certified trainer).
On-site training in small groups up to 12 participants.
Training materials and documentation created with stakeholders.
Participants trained in theory and practice.
Windows 10
Windows Server 2012
Windows Server 2016
HTML
IBM DOORS (requirements engineering tool)
Microsoft 365

Jan 2007 - Jul 2008

1 year 7 months

IT Systems Sales Trainee

Comtech GmbH

Maintain contacts with regular customers.
Advise and manage hardware projects for large clients, public institutions, SMEs and private customers.
Sell full range of Comtech products: consumer electronics, computers, notebooks, appliances and more.
Perform basic tech tasks like PC and notebook repairs.
Administer AD, terms and printer rights.
Configure phone system up to 100 numbers via software.
Windows Server 2003 and Windows XP clients.
EC-Cash devices
Phone system
Label printers
Printers and copiers

Nov 2003 - Dec 2006

3 years 2 months

Sales and Customer Advisor

Comtech GmbH

Responsible for pick-up store, one staff member and one trainee.
Lead, coordinate, motivate and manage team.
Maintain contacts with regular customers.
Advise and manage hardware projects for large clients, public institutions, SMEs and private customers.
Sell full range of Comtech products: consumer electronics, computers, notebooks, appliances and more.
Perform basic tech tasks like PC and notebook repairs.
Administer AD, terms and printer rights.
Configure phone system up to 100 numbers via software.
Windows Server 2003 and Windows XP clients.
EC-Cash devices
Phone system
Label printers
Printers and copiers