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Georgios Gavrikoudis

ALM Lead Consultant Codebeamer

Georgios Gavrikoudis
Backnang, Germany

Experience

Aug 2021 - Oct 2022
1 year 3 months

ALM Lead Consultant Codebeamer

Gitsysteme

  • Defined workflows for Codebeamer
  • Trained and onboarded team members
  • Utilized Jira as ticketing system
  • Managed project combining agile and ITIL methodologies
Jun 2021 - Aug 2021
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Dynatrace Monitoring Consultant

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  • Defined Dynatrace monitoring processes
  • Trained and onboarded staff on Dynatrace usage
  • Managed project under agile and ITIL frameworks
May 2021 - Jun 2022
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Customer Service Specialist Azure / 365 (Consulting)

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  • Defined processes for 1st, 2nd and 3rd level support
  • Trained and onboarded staff on Azure and Microsoft 365 support
  • Implemented and managed Cinc Servicedesk as ticketing system
  • Combined agile and ITIL approaches
Sep 2019 - Jul 2021
1 year 11 months

Customer Service Specialist KPS/CPS and SAP Support

Gitsysteme

  • Defined processes for 1st, 2nd and 3rd level support
  • Trained and onboarded team members
  • Used Service Now as ticketing system
  • Managed project combining agile and ITIL methodologies
Sep 2019 - Apr 2021
1 year 8 months

Customer Support Specialist Codebeamer Application Support

Gitsysteme

  • Defined processes for 1st, 2nd and 3rd level support
  • Trained staff and stakeholders on HP-ALM, Codebeamer, Remedy and ServiceNow
  • Created and executed test cases and user stories for business units and suppliers
  • Operated under agile and ITIL governance
Jan 2019 - Dec 2020
2 years

Dynatrace Monitoring (Certified)

Gitsysteme

  • Reviewed PROD, INT, TEST and DEV environments for RAM, CPU and application service issues
  • Analyzed user sessions, logs and Smartscape topology
  • Generated dashboards, reports and custom charts
Jul 2018 - Dec 2020
2 years 6 months
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DOORS Trainer (IHK Certified)

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  • Conducted on-site trainings in small groups (max. 12 participants)
  • Developed training materials and documentation with stakeholders
  • Delivered theoretical and practical sessions
Jul 2018 - Dec 2020
2 years 6 months
On-site

DanTe HP QC/ALM Trainer (IHK Certified)

Gitsysteme

  • Delivered on-site training in groups of up to 12 participants
  • Created training materials and documentation in collaboration with stakeholders
  • Provided theoretical and practical instruction
Jan 2013 - Dec 2020
8 years

1st/2nd Level Help-Desk HP-Quality-Center (DanTe)

Gitsysteme

  • Administered and advised on HP-Quality Center/ALM
  • Migrated HP-Quality Center to HP ALM and later to Codebeamer
  • Managed Active Directory Application Mode (ADAM), SCCM, PowerShell scripts and services
  • Maintained XML schemas with XMLSpy
  • Integrated suppliers and provided consultancy
  • Administered and trained on DOORS requirements tool
  • Managed Remedy (CISM) ticketing and reporting
Oct 2012 - Dec 2012
3 months

Software Rollout Project Manager

Gitsysteme

  • Planned and executed deployment of Windows SBS 2008 R2 and Kaspersky security across 32,000 clients
  • Managed end-to-end project from proposal to completion
  • Deployed Windows Server and client OS, Samsung and Brother printers
Oct 2011 - Sep 2012
1 year

IT System Sales and Support Projects

Self-employed

  • Assessed current and target IT environments
  • Prepared proposals, ordered equipment and managed invoicing
  • Installed and configured hardware, software, telephony and mobile contracts
  • Deployed Windows SBS 2011, Lexware, Acronis Backup, UPS systems, 3D Studio and Siemens NX8
  • Maintained 12-month maintenance agreements
Apr 2011 - Present
14 years 10 months

IT Systems Sales Specialist

Self-employed

  • Planned, installed and configured complete network infrastructures
  • Administered Windows and Linux systems
  • Supported clients on Windows, Linux and macOS
  • Provided remote support via TeamViewer
  • Advised on telephony contracts and sales
  • Managed ERP and office software
Apr 2011 - Sep 2011
6 months

IT Renewal Project Manager for Transport Company

Self-employed

  • Managed complete IT renewal for a transport company
  • Deployed Windows SBS 2008 R2, Kaspersky security and five client stations
  • Planned the project from proposal to final handover
Jul 2008 - Jan 2011
2 years 7 months
On-site

Key Account Manager and Department Head

Gitsysteme

  • Conducted DOORS trainings (IHK certified)
  • Delivered on-site sessions for up to 12 participants
  • Created materials and documentation in coordination with stakeholders
Jan 2007 - Jul 2008
1 year 7 months

Apprentice IT Systems Management Assistant

Comtech GmbH

  • Maintained customer relationships
  • Advised on hardware projects for corporate, public sector and private clients
  • Sold electronics, computers and appliances
  • Performed PC and notebook repairs
  • Managed Active Directory, pricing and printer permissions
  • Configured PBX systems with up to 100 lines
Nov 2003 - Dec 2006
3 years 2 months

Sales and Customer Advisor

Comtech GmbH

  • Led pick-up store operations with one staff member and an apprentice
  • Managed customer relations and hardware project sales
  • Sold full range of electronics and appliances
  • Conducted light technical repairs and maintenance
  • Administered AD and printer permissions
  • Configured PBX systems up to 100 lines
Sep 2000 - Oct 2003
3 years 2 months

Various Operator Roles

Daimler Chrysler AG

  • Deburred parts
  • Operated welding and laser machinery
  • Hand-finished cast components

Summary

Requirements manager consulting; support; trainer; coaching; management; job title: IT system management clerk

Skills

  • Hardware: Asus, Hp, Apple, Motherboards, Amd, Intel, Nvidia, Wortmann, Samsung, Nokia, Acer, Dell, Ibm, Lenovo, Lg, Ati, Memory, Hdd, Seagate, Linksys, Routers And Modems.
  • Operating Systems: Windows Xp, Windows Vista, Windows 7, Windows 10, Windows Server 2008, 2012, 2016, 2019, Linux, Ubuntu, Knoppix, Red Hat, Ios, Mac Os X 10.5 (Leopard), Mac Os X 10.6 (Snow Leopard), Mac Os X 10.7 (Lion), Mac Os Mojave 10.14.
  • Databases: Sql, Msql (Basic Knowledge).
  • Applications: Ms Office, Openoffice, Vmware, Hp Quality Center/alm, Kubernetes, Codebeamer, Jira And Confluence, Sap, Doors, Cism (Remedy Ticket System), Servicenow.
  • Networks/protocols: Windows, Linux, And Apple Networks, Tcp/ip.
  • Programming Languages (Basic Knowledge): Java, Ada95, Html, Php, Perl, Sql, Xml, Javascript.
  • Erp Systems: Sap Fi, Co, Tr, Ps (Theoretical Knowledge).
  • Telecommunications: Landline Contracts With Alice, Vodafone, Telekom, Kabel Bw (Private & Business), Wiring And Patching Pbx Systems With Up To 100 Phones.
  • Mobile Communications: Mobile Contracts With O2, Vodafone, T-mobile, Blau.de (Private & Business).
  • Storage: Raid 0, 1, Nas Systems (Wortmann, Buffalo, Qnap, D-link, Netgear) And Various Custom-built Storage Solutions In Private And Business Environments.
  • Security: Kaspersky, G-data, Norton Internet Security In Private And Business Environments, Consulting, Sales And Installation.
  • Project Experience: Small Private Projects For 20 Years, Sme Projects For 10 Years, Larger Projects For About 8 Years.
  • Industry Experience: It, Data Processing, Training, Management, Consulting, Support.
  • Others: Car Driving License, Forklift License.

Languages

Greek
Native
German
Advanced
English
Elementary

Education

Jan 2007 - Jul 2008

Comtech GmbH

Vocational training as IT system management clerk · IT system management clerk · Munich, Germany

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University studies · Computer science and electrical engineering

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University studies · Software engineering

Certifications & licenses

DOORS basic requirements engineering training (KLHs)

Dynatrace user and administration certification

ITIL Foundation V3 certification

Car driving license

Forklift license

Train the Trainer IHK (trainer)

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