Marcus Schober - Process Manager

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Halle (Saale), Germany

Experience

Dec 2024 - Present

8 months

Berlin, Germany

Process Manager

Bundesdruckerei GmbH

Monitoring processes to ensure compliance with defined standards.
Analyzing process costs and identifying cost reduction opportunities.
Implementing changes and ensuring smooth execution.
Working closely with different departments and teams to optimize and align processes.
Creating and maintaining process documentation, guidelines, and work instructions.
Comparing internal processes with industry best practices to identify optimization opportunities.
Conducting training sessions and workshops to raise awareness of process optimization and management.
Ensuring compliance with quality standards in business processes.
Coaching and onboarding new employees.
Monitoring and coordinating schedules.
Independently expanding the team.

Jan 2024 - Nov 2024

11 months

Dortmund, Germany

Senior Consultant

Materna SE

Reviewing and classifying functional and non-technical requirements.
Aligning business requirements, stakeholder needs, and change management processes.
Assessing constraints and ensuring compliance with architecture, strategy, usability, interfaces, system performance, and uninterrupted availability of business processes.
Supporting business units with profitability calculations (business cases).
Creating test strategies, coordinating test execution, and taking responsibility for test results and their communication.
Managing the test team and documentation in the test project.
Collaborating with business units and developers.
Specifying new test cases or updating existing ones (no software development).
Reporting to the client.
Gathering, analyzing, and prioritizing requirements in close coordination with business units and IT service or IT product management.
Developing and maintaining requirement documents and specifications, including effort estimation for user stories.
Ensuring traceability and consistency of requirements throughout the entire lifecycle.
Supporting implementation and testing to ensure business acceptance criteria are met.
Identifying and managing requirement changes (change requests) during ongoing projects.
Contributing to the continuous improvement of the requirements management process.

Nov 2020 - Dec 2023

3 years 2 months

Berlin, Germany

Application Manager

DKB - Deutsche Kreditbank Berlin AG

Application manager in IT operations for the corporate banking environment.
Planning and supporting releases.
Cross-application operations management as APM for the Credit 4.0 project.
Setting up and monitoring.
Monitoring and handling incoming tickets (operational tasks, changes, and incidents).
Acting as the single point of contact for operational inquiries to Credit 4.0 (SPOC).
Conceptually establishing a change and incident process, and taking primary responsibility for managing all changes and incidents.
Prioritizing and managing operational tasks for Credit 4.0.
Service management, especially of FI-TS as a back-end provider.
Structuring and designing new operational processes.
Serving as the direct interface between developers and regulators (IT and business).
Internal risk and control functions.
Acting as the technical responsible SPOC and technical representative for applications in Credit 4.0, for teams without their own TAV.
Solely and primarily responsible for managing the production and test environments of the backend system.
Executing all incident, change, and release management processes according to ITIL.
Managing all external colleagues in the team and project.
Acting as technical responsible and deputy for 8 of the 10 product teams in the project.
Conducting and supporting audits of the SCS (IT audits).
Tools used mainly for implementation: Jira and Confluence (primary ticket system and intranet), Grafana and Kibana (monitoring and log file analysis), ITSM (BMC Remedy) and ARS (internal and external ticket system), MS Teams and Outlook (communication channels and emails).

Mar 2018 - Oct 2020

2 years 8 months

Leipzig, Germany

Project Manager

E2M - Energy to Market GmbH

Monitoring all operationally necessary systems and applications of the virtual power plant and trading systems of e2m.
Collecting all relevant operational and measurement data of the plants as well as evaluating and monitoring them (KPIs & operations reporting).
Monitoring the functionality of systems, networks, and control systems, as well as measurement and control equipment, wind farms, and PV plants.
Creating service requests, incident, and change tickets, and the appropriate documentation (functional and technical) of actions.
Managing interfaces between IT, business units, customers, contractors, and the transmission system operator.
Monitoring and ensuring all SLAs and OLAs in the process and in escalation management.
Managing changes, incidents, patches, and releases for decentralized remote control technologies, wind farms, and PV plants.
Introducing and establishing a requirements management system.
Assessing wind farm projects, wind farm portfolios, and development pipelines in Germany and Europe.
Independently creating KPIs and processes.
Leading interdisciplinary specialist teams in complex subject areas.
Reviewing and evaluating project contracts, approval documents, and cost assumptions.
Assessing project risks and developing solution approaches.
Advising our clients on technical and economic issues.
Introducing and establishing requirements management, process management, and release management.
Establishing and setting up various interfaces between business units.
Introducing new tools and system landscapes to improve process flows and process control.

Feb 2017 - Feb 2018

1 year 1 month

Berlin, Germany

IT Application Manager

Toll Collect GmbH

Installing applications and services in the test environment and in a highly available production environment.
Monitoring compliance with SLAs and IT security requirements (BSI, UP-Kritis, etc.).
Coordinating various stakeholders (external and internal colleagues).
Analyzing, fixing, and documenting incidents and problems.
Contributing to workarounds.
Collaborating with all IT service providers (gas station operators, Federal Office for Goods Transport, and service technicians).
Reviewing new requirements.
Creating documentation for central license pools and continuously updating them as needed.
Supporting business units with operational IT issues and helping build a central knowledge base (intranet).
Working closely with external partners on continuous improvement of the system landscape and on troubleshooting and error resolution.
Aligning infrastructure requirements and designs within the team (business and IT).
Rollout 2.0 for toll booths and toll terminals.
Implementing, maintaining, and decommissioning applications.
Optimizing processes.
Creating technical and functional documentation.

Jan 2016 - Jan 2017

1 year 1 month

Bern, Switzerland

Consultant

Syngenta AG

Advising clients on implementing new software and IT solutions
Analyzing requirements to identify needed software and hardware
Developing, planning and executing IT concepts
Establishing process guidelines and optimizing them
Implementing new software (test and production environments)
Managing interfaces with all stakeholders and external service providers

Jun 2015 - Dec 2015

7 months

Bern, Switzerland

Project Management Consultant

Müller & Schmidt GmbH und Co. KG

Interim team leader for 10 developers (disciplinary)
Managing service contracts with the client in terms of SLAs, costs, service delivery, and change requests
Escalation and service level management
Supporting the creation of proposals, service descriptions, cost estimates, and proposal presentations
Ensuring customer satisfaction and contributing to client development
Planning and controlling various project processes
Leading within the service operation phase
Preparing SLA reports and regularly conducting service reviews and meetings with the client

Jan 2015 - May 2015

5 months

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH & Co. KG

Taking responsibility for operating client applications throughout the entire application or service lifecycle
Ensuring contract-compliant service delivery and adherence to service quality, such as SLAs and costs
Planning and coordinating service delivery by involved internal departments and external vendors
Contributing to solution design and implementation of new applications
Ensuring compliance with operational processes in application hosting and meeting compliance requirements
Reviewing and optimizing technical solutions
Advising and training users
Web application monitoring
Documentation (technical documentation, test documentation)

Jan 2014 - Dec 2014

1 year

Basel, Switzerland

Junior Consultant

Müller & Schmidt Holding Gbr

Planning and installing software and hardware
Providing support
Conducting in-depth requirement analysis to identify needed software and hardware
Developing, planning and implementing IT concepts and requirements
Implementing new software in test and production environments
Administering software or network solutions (TCP, DHCP, LAN, WAN, etc.)
Cost calculation and cost breakdown for implementing IT solutions

Jan 2013 - Dec 2013

1 year

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH und Co. KG

Defining the functional scope of a software update
Creating schedules and processes
Defining and performing quality controls
Documenting and creating a version history
Operational control of processes
Planning and executing operational process tasks
Resource planning for the process
Optimizing processes

Summary

He has over 13 years of experience in various industries, with strong business and IT knowledge gained at diverse clients. In different areas, he led, planned, designed, and executed projects. Mr. Schober has worked, among other roles, as a process consultant in IT service management. His current project is with a large IT systems house that specializes in security and value printing. There, he is in charge of process management.