Recommended expert

Marcus Schober

Process Manager

Marcus Schober
Halle (Saale), Germany

Experience

Dec 2024 - Present
1 year 2 months
Berlin, Germany

Process Manager

Bundesdruckerei GmbH

  • Monitoring processes to ensure defined standards are met
  • Analyzing process costs and identifying cost reduction opportunities
  • Implementing changes and ensuring smooth execution
  • Collaborating closely with various departments and teams to optimize and align processes
  • Creating and maintaining process documentation, guidelines, and work instructions
  • Comparing internal processes with industry best practices to identify optimization opportunities
  • Conducting training and workshops to raise awareness of process optimization and management
  • Ensuring compliance with quality standards in business processes
  • Coaching and onboarding new employees
  • Monitoring and coordinating schedules
  • Independently and proactively growing the team
Jan 2024 - Nov 2024
11 months
Dortmund, Germany

Senior Consultant

Materna SE

  • Process analysis and process optimization
  • Reviewing and classifying functional and non-technical requirements
  • Aligning business requirements, stakeholder needs, and change management requirements
  • Assessing constraints and ensuring compliance with architecture, strategy, usability, interfaces, system performance, and uninterrupted availability of business processes
  • Supporting business units with profitability calculations (business cases)
  • Creating the test strategy, coordinating test execution, and owning the test results and their communication
  • Managing the test team and documentation in the test project
  • Specifying new test cases and updating existing ones
  • Reporting to the client
  • Gathering, analyzing, and prioritizing requirements in close coordination with business units and IT service and product management
  • Developing and maintaining requirement documentation and specifications, including effort estimation of user stories
  • Ensuring traceability and consistency of requirements throughout the entire lifecycle
  • Supporting implementation and testing to ensure acceptance criteria are met
  • Identifying and managing requirement changes (change requests)
  • Contributing to the continuous improvement of the requirement management process
Nov 2020 - Dec 2023
3 years 2 months
Berlin, Germany

Application Manager

DKB - Deutsche Kreditbank Berlin AG

  • Application manager in IT operations for the corporate customer environment
  • Planning and managing releases
  • Cross-application operations management as APM for the Credit 4.0 project
  • Setting up and monitoring systems
  • Monitoring and handling incoming tickets (operational tasks, changes, and incidents)
  • Single point of contact for operational inquiries for Credit 4.0
  • Conceptually establishing a change and incident process and overseeing all changes and incidents
  • Prioritizing and managing operational tasks for Credit 4.0
  • Service management, especially FI-TS as the backend provider
  • Structuring and designing new operational processes
  • Direct interface between developers and regulators (IT and business)
  • Performing internal risk and control functions
  • Technical contact person and technical representative for applications in Credit 4.0
  • Managing the production and test environment of the backend system
  • Executing all incident, change, and release management processes according to ITIL
  • Coordinating external colleagues in the team and project
  • Technical lead and deputy in 8 out of 10 product teams
  • Conducting and supporting revision audits (IT audits)
  • Using Jira, Confluence, Grafana, Kibana, ITSM (BMC Remedy), ARS, MS Teams, and Outlook
Mar 2018 - Oct 2020
2 years 8 months
Leipzig, Germany

Project Manager

E2M - Energy to Market GmbH

  • Monitoring all operational systems and applications of the virtual power plant and trading system
  • Collecting relevant operational and measurement data from the plants and analyzing and monitoring them (KPI & operations reporting)
  • Monitoring the functions of systems, networks, and control systems, as well as measurement and control equipment, wind farms, and PV plants
  • Creating service requests, incident and change tickets, and proper documentation
  • Managing interfaces between IT, business units, customers, and transmission system operators
  • Monitoring and ensuring all SLAs and OLAs in process and escalation management
  • Change, incident, patch, and release management of decentralized remote control technologies, wind farms, and PV plants
  • Introducing and setting up requirement management
  • Reviewing wind farms, wind farm portfolios, and development pipelines in Germany and Europe
  • Independently creating KPIs and processes
  • Leading interdisciplinary expert teams in complex subject areas
  • Reviewing and evaluating project contracts, approval documents, and cost assumptions
  • Assessing project risks and developing solutions
  • Providing technical and economic advice to clients
  • Implementing process management and release management
  • Establishing various interfaces between business units
  • Introducing new tools and landscapes to improve process flows
Feb 2017 - Feb 2018
1 year 1 month
Berlin, Germany

IT Application Manager

Toll Collect GmbH

  • Installing applications and services in test environments and high-availability production environments
  • Monitoring compliance with SLAs and IT security requirements (BSI, UP-Kritis)
  • Managing external and internal stakeholders
  • Analyzing, resolving, and documenting incidents and problems
  • Participating in workarounds
  • Collaborating with IT service providers (gas station operators, Federal Office for Goods Transport, service technicians)
  • Reviewing new requirements
  • Creating and continuously updating documentation on central license pools
  • Supporting business units with operational IT issues and building a central knowledge base
  • Working closely with external partners to continuously improve the system landscape and troubleshoot issues
  • Coordinating infrastructure requirements and designs within the team
  • Project: Rollout 2.0 for toll gantries and toll terminals
  • Implementing, maintaining, and decommissioning applications
  • Process optimization
  • Technical and functional documentation
Jan 2016 - Jan 2017
1 year 1 month
Bern, Switzerland

Consultant

Syngenta AG

  • Advising clients on the introduction of new software and IT solutions
  • Needs analysis for required software and hardware
  • Development, planning, and implementation of IT concepts
  • Establishment and optimization of process guidelines
  • Implementation of new software in test and production environments
  • Interface management with stakeholders and external service providers
Jun 2015 - Dec 2015
7 months
Bern, Switzerland

Project Management Consultant

Müller & Schmidt GmbH und Co. KG

  • Interim team lead of ten developers
  • Management of service contracts regarding SLAs, costs, service delivery, and change requests
  • Escalation and service level management
  • Support in creating proposals, writing service descriptions, cost calculation, and presenting offers
  • Ensuring customer satisfaction and contributing to customer development
  • Planning and control of various project processes
  • Leading the service operation phase
  • Preparing SLA reports and conducting service reviews and meetings with the client
Jan 2015 - May 2015
5 months
Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH & Co. KG

  • Operation of customer applications throughout the entire lifecycle
  • Ensuring contract-compliant service delivery and service quality (SLAs, costs)
  • Planning and coordinating service delivery by internal teams and external providers
  • Contributing to solution design and implementation of new applications
  • Ensuring compliance with operational processes and hosting requirements in application hosting
  • Reviewing and optimizing technical solutions
  • User support and training
  • Web application monitoring
  • Technical and test documentation
Jan 2014 - Dec 2014
1 year
Basel, Switzerland

Junior Consultant

Müller & Schmidt Holding Gbr

  • Planning and installation of software and hardware
  • Support and in-depth needs analysis for software and hardware
  • Development, planning, and implementation of IT concepts and requirements
  • Implementation of new software in test and production environments
  • Administration of software and network solutions (TCP, DHCP, LAN, WAN)
  • Cost calculation and budgeting for IT rollouts
Jan 2013 - Dec 2013
1 year
Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH und Co. KG

  • Defining the functional scope of software updates
  • Creating schedules and processes
  • Defining and performing quality controls
  • Documenting and maintaining a version history
  • Operational management of processes
  • Planning and executing operational process tasks
  • Resource planning and process optimization

Summary

Mr. Schober successfully completed his Bachelor's degree in Business Informatics with Grade B in October 2012. He has over 13 years of professional experience in various industries with solid business and IT skills gained with different clients. In diverse areas, he led, planned, designed, and executed projects. Among other roles, Mr. Schober worked as a process consultant in IT service management. His current project is with a large IT systems house and security and value printing company, where he is responsible for process management.

Skills

  • Requirements Management

  • Delivery Management

  • Incident Management

  • It Service Management

  • Itil Application Management

  • Itil Change Management

  • Communication Skills

  • Customer Orientation

  • Problem Management

  • Project Management

  • Process Consulting

  • Process Management

  • Release Management

  • Service Level Management

  • Contract Management

  • Process Control

  • Test Management

  • Demand Management

  • Project Manager

  • (Partial) Project Leader

  • Claim Management

  • Data Modeling

  • Digital Transformation

  • Financial Management

  • Risk Management

  • Scrum

  • Deep Knowledge In Project Management

  • Agile Management

  • Data Analysis

  • Strategic Thinking

  • Process Analysis

  • Process Optimization

  • Solid It Skills

  • Leadership Skills

  • Automotive

  • Banking

  • Consulting

  • Federal And State Government

  • Renewable Energy / Energy Industry

  • Manufacturing Industry

  • It Systems House

  • Pharmaceuticals

  • Telecommunications

  • Public Administration / Public Sector

Languages

German
Native
English
Intermediate

Education

Oct 2009 - Oct 2012

Anhalt University of Applied Sciences - Köthen

Business Informatics Graduate · Business Informatics · Köthen (Anhalt), Germany · Grade B

Certifications & licenses

Certified Business Economist

German Chamber of Industry and Commerce (IHK)

Certified Energy Manager

ILS

ITIL 4 Foundation

Soft skills training, risk and claim management, information security

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