Frankfurt am Main, Germany Experience
Dec 2017 - Present
7 years 9 months
- Focus on consulting, organizational advising, project management, and multi-project management
- Interim management and coaching in IT strategy, IT service management, IT organization, IT controlling, risk and change management
- Experience in software implementation, application management, quality management, and offshore management
- Topics like organizational analysis, staffing needs assessment, and procurement procedures
Aug 2016 - Present
9 years 1 month
- Led external project controlling at the Federal Criminal Police Office for German security agencies
- Established operational project controlling as well as quality and risk management
- Conducted and planned project management audits and code reviews
Feb 2016 - Dec 2016
11 months
- Carried out organizational analysis and personnel planning
- Process analysis and optimization of work structures
May 2015 - Feb 2016
10 months
- Developed a quality seal for cloud computing solutions
- Planned and implemented business processes
- Validated and optimized process models
Feb 2015 - Jan 2016
1 year
- Organizational analysis and staffing planning in IT work areas
- Introduced SAP Solution Manager and other IT optimization proposals
Oct 2014 - Nov 2015
1 year 2 months
- Set up a digital interim archive for federal agencies
- Project planning and execution as well as risk management
- Procurement planning and business model development
Mar 2014 - Sep 2014
7 months
- Created and led national project planning for Asset Quality Review and banking stress tests
- Optimized project management and improved reporting efficiency
Oct 2013 - Jan 2014
4 months
- Planned and conducted workshops on communication culture and models
Mar 2013 - Feb 2014
1 yearOn-site
- Managed onsite and offshore teams in India
- Process optimization and further development of business-critical applications
- Strategies for consolidating application landscapes
Oct 2011 - Feb 2013
1 year 5 months
- Achieved SEPA compliance for specialized and SAP modules
- Planned migrations and managed an external team
Sep 2011 - Nov 2017
6 years 3 monthsJan 2011 - Dec 2011
1 year
- Led IT service and support teams
- Implemented ITIL-compliant processes
Jun 2010 - Aug 2011
1 year 3 monthsJan 2010 - Dec 2011
2 years
- Led EDI transition for customers to new entities and MS Dynamics
- Developed communication strategies and reporting
Jan 2008 - Dec 2010
3 years
- Responsible for client refresh project and concept implementation
- Risk management and audit collaboration
Jan 2008 - Dec 2008
1 year
- Support in implementing telecommunication strategy and change requests
Jan 2007 - May 2010
3 years 5 monthsJan 2007 - Dec 2008
2 years
- Introduced service management tool
- Documented ITIL processes and handled technical implementation
Jan 2007 - Dec 2007
1 year
- Performed cost-benefit analysis for SAP release migration
Sep 2003 - Dec 2006
3 years 4 months
- Established and led the European customer support department
- Managed the service desk for about 17,000 customers and suppliers
- Introduced a service management tool and ACD system
- Developed and implemented SLAs for IT operations with an external vendor
- Responsible for personnel management and training
Jun 2003 - Aug 2003
3 monthsJan 2002 - May 2003
1 year 5 monthsJan 2001 - Dec 2001
1 yearMar 1998 - Dec 2000
2 years 10 months
- Led the IT department and built IT infrastructure in Germany and Switzerland
- Installed and maintained IBM servers and Cisco network devices
- Implemented backup systems and expanded to Siemens telephone systems
- Managed two employees
Dec 1995 - Feb 1998
2 years 3 monthsMay 1991 - Nov 1995
4 years 7 monthsMar 1990 - Nov 1993
3 years 9 monthsJul 1988 - Feb 1990
1 year 8 monthsSep 1985 - Jun 1990
4 years 10 monthsJan 1985 - Dec 1985
1 year