Recommended expert
Sohail Labiq
IT System Administrator MDM & MAM
Experience
Oct 2023 - Present
2 years 4 monthsWiesbaden, Germany
IT System Administrator MDM & MAM
University Medical Center of the Johannes Gutenberg University Mainz
- Mobile Device & Mobile Application Management (MDM & MAM)
- MDM project management to comply with corporate policies
- Integration of new internally and externally hosted software solutions
- MDM & MAM system: Ivanti MobileIron EPMM
- Collaborative documentation processes and coordination of external service providers
- Organization of virtual training sessions for employee development
- Responsible for device administration and software distribution
- Interface management with the infrastructure provider
- Ensuring smooth IT operations
- Incident and change management
- Automation and optimization of IT infrastructure
- Creation of user documentation
- Handling and advising on customer inquiries and incidents
- Windows system administration
- Ticket system: Matrix42
- Network administration
Sep 2022 - Sep 2023
1 year 1 monthWiesbaden, Germany
IT Infrastructure Project Manager
Saencia Cromage & Dairy Deutschland GmbH
- Planning and execution of IT projects
- Active Directory
- Creating precise documentation and concepts
- 1st and 2nd level support
- Migration of SharePoint systems, print servers (MyQ), and fax servers (C3000)
- Implementation of IT strategy, goals, and security policies
- Maintaining IT operations, servers, and applications
- Backup & recovery
- Initiating improvement processes (cloud technologies)
- Technical evaluation of project initiatives
- Continuous optimization and maintenance of systems
- Microsoft Azure
- Documentation of all systems, processes, and procedures
- Server monitoring and response to outages/errors
- macOS and Android: helpdesk support
- Tape handling and server backups
- Management of group policies (GPO)
- Incident/request handling (ticket system Easyvista)
Jul 2021 - Sep 2022
1 year 3 monthsWiesbaden, Germany
On-siteIT Coordinator
OBWA Textil-Service AHL & Management OVH
- First and second level support (remote and on-site)
- Incident/request handling (ticket system OTRS), phone, email and on-site
- VPN certificates (F5)
- AD management (passwords, group policies, and permissions)
- Decentralized support in German and English
- Hardware ordering, initial setup and provisioning
- Asset management via AMI
- Router initialization and configuration (Fritzbox models)
- Mobile device support and setup (remote management, etc.)
- Windows and Office 365
- User management, data maintenance, and verification
- Optimization of IT processes
- Ticket system: agent supervision and monitoring
- Software management and updates
Dec 2020 - Jun 2021
7 monthsChemnitz, Germany
Service Technician
Bechtle Onsite
- IT support for VW Group
- Incident/service request management (ticket system SC3), phone and email
- VPN (VMware Horizon, Internal J, Citrix Workspace)
- AD (passwords, group policies, and permissions)
- Hard and soft tokens, Jira, VW-Wiki, Clever, etc.
- Internal service: ticket system SC3
- Remote support with FEHD & Remote Configuration Manager
- Printers, Windows 10 & data cleanup
- Software installation as well as Office 365 and Microsoft SCCM
- Troubleshooting of systems and software
Dec 2019 - Oct 2020
11 monthsSystem Administrator
Secure Network Services
- 3rd level support
- Working with Windows Server 2016 & 2019 and Windows 10
- Conducting hardware and software rollouts
- Cabling, patching and documenting networks
- Deploying and configuring hardware
- Managing Active Directory
- Implementing Office 365
- Setting up clients
- Performing remote maintenance
- Setting up storage and backup systems
- Repairing desktops and laptops
- Implementing and configuring routers and switches
Oct 2018 - Oct 2018
1 monthIT Service Management Intern
CompuTech Hard- und Software GmbH
- Backup & Recovery
- System Restore & Imaging
- Antivirus Program & Storage
- IT Security & Data Security
- Active Directory & Access Point
- Hardware & Computer Systems
- Networking
- Application Development
Apr 2018 - Jun 2018
3 monthsIT Web Administrator Intern
BSE Büro für Datentechnik
- Elegoo R3 Microcontroller Board
- Arduino IDE & Raspberry Pi
- Unix Systems & DOS
- LCD Display
- Sensors
- Controlling LEDs
- Processing Button/Keypad Inputs
- Web Development: LAMP (HTML/CSS/PHP/MySQL)
Summary
I have completed training and bring many years of experience in IT. Learning new topics is easy for me, as I have gained experience in IT system administration and IT project management in my career. I am known for my high level of persistence
Skills
- Windows System Administration
- Network Administration
- It Infrastructure Administration
- Office 365
- Windows Server
- Active Directory
- 1st And 2nd Level Support
- Remote Maintenance Software
- Backup & Recovery
- Microsoft Sccm
- Microsoft Azure
- Rds Server
- Macos And Android
- Tape Handling
- Microsoft Windows Administration
- Mail Server
Languages
German
NativePunjabi
NativeUrdu
NativeHindi
AdvancedEnglish
IntermediateEducation
Oct 2017 - Jun 2019
Theodor-Litt-Schule
State-certified information technology assistant · Information Technology · Giessen, Germany
Oct 2010 - Jun 2016
Alice-Schule
Intermediate secondary school certificate (Realschule) · Giessen, Germany
Certifications & licenses
AZ - 904: Azure Administrator Associate
Microsoft
Cisco Certified Network Associate (CCNA I - IV)
CISCO Academy
Google Project Management (DE) Certificate
ITIL® Foundation Certificate in IT Service Management
MS-00: Managing Microsoft Teams
Microsoft
MS-902: Microsoft 365 Administrator
Microsoft
Microsoft 365 Certified: Administrator Expert
Microsoft
Microsoft 365 Certified: Teams Administrator Associate
Microsoft
Microsoft Certified: Azure Administrator
Microsoft
SC-300: Microsoft Identity and Access Administrator
Microsoft
System Administration and IT Infrastructure Services
Google Career Certificates
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