Sohail L.
IT System Administrator MDM & MAM
Experience
Oct 2023 - Present
2 years 3 monthsWiesbaden, Germany
IT System Administrator MDM & MAM
University Medical Center of the Johannes Gutenberg University Mainz
- Mobile Device & Mobile Application Management (MDM & MAM)
- MDM project management to comply with corporate policies
- Integration of new internally and externally hosted software solutions
- MDM & MAM system: Ivanti MobileIron EPMM
- Collaborative documentation processes and coordination of external service providers
- Organization of virtual training sessions for employee development
- Responsible for device administration and software distribution
- Interface management with the infrastructure provider
- Ensuring smooth IT operations
- Incident and change management
- Automation and optimization of IT infrastructure
- Creation of user documentation
- Handling and advising on customer inquiries and incidents
- Windows system administration
- Ticket system: Matrix42
- Network administration
Sep 2022 - Sep 2023
1 year 1 monthWiesbaden, Germany
IT Infrastructure Project Manager
Saencia Cromage & Dairy Deutschland GmbH
- Planning and execution of IT projects
- Active Directory
- Creating precise documentation and concepts
- 1st and 2nd level support
- Migration of SharePoint systems, print servers (MyQ), and fax servers (C3000)
- Implementation of IT strategy, goals, and security policies
- Maintaining IT operations, servers, and applications
- Backup & recovery
- Initiating improvement processes (cloud technologies)
- Technical evaluation of project initiatives
- Continuous optimization and maintenance of systems
- Microsoft Azure
- Documentation of all systems, processes, and procedures
- Server monitoring and response to outages/errors
- macOS and Android: helpdesk support
- Tape handling and server backups
- Management of group policies (GPO)
- Incident/request handling (ticket system Easyvista)
Jul 2021 - Sep 2022
1 year 3 monthsWiesbaden, Germany
On-siteIT Coordinator
OBWA Textil-Service AHL & Management OVH
- First and second level support (remote and on-site)
- Incident/request handling (ticket system OTRS), phone, email and on-site
- VPN certificates (F5)
- AD management (passwords, group policies, and permissions)
- Decentralized support in German and English
- Hardware ordering, initial setup and provisioning
- Asset management via AMI
- Router initialization and configuration (Fritzbox models)
- Mobile device support and setup (remote management, etc.)
- Windows and Office 365
- User management, data maintenance, and verification
- Optimization of IT processes
- Ticket system: agent supervision and monitoring
- Software management and updates
Dec 2020 - Jun 2021
7 monthsChemnitz, Germany
Service Technician
Bechtle Onsite
- IT support for VW Group
- Incident/service request management (ticket system SC3), phone and email
- VPN (VMware Horizon, Internal J, Citrix Workspace)
- AD (passwords, group policies, and permissions)
- Hard and soft tokens, Jira, VW-Wiki, Clever, etc.
- Internal service: ticket system SC3
- Remote support with FEHD & Remote Configuration Manager
- Printers, Windows 10 & data cleanup
- Software installation as well as Office 365 and Microsoft SCCM
- Troubleshooting of systems and software
Dec 2019 - Oct 2020
11 monthsSystem Administrator
Secure Network Services
- 3rd level support
- Working with Windows Server 2016 & 2019 and Windows 10
- Conducting hardware and software rollouts
- Cabling, patching and documenting networks
- Deploying and configuring hardware
- Managing Active Directory
- Implementing Office 365
- Setting up clients
- Performing remote maintenance
- Setting up storage and backup systems
- Repairing desktops and laptops
- Implementing and configuring routers and switches
Oct 2018 - Oct 2018
1 monthIT Service Management Intern
CompuTech Hard- und Software GmbH
- Backup & Recovery
- System Restore & Imaging
- Antivirus Program & Storage
- IT Security & Data Security
- Active Directory & Access Point
- Hardware & Computer Systems
- Networking
- Application Development
Apr 2018 - Jun 2018
3 monthsIT Web Administrator Intern
BSE Büro für Datentechnik
- Elegoo R3 Microcontroller Board
- Arduino IDE & Raspberry Pi
- Unix Systems & DOS
- LCD Display
- Sensors
- Controlling LEDs
- Processing Button/Keypad Inputs
- Web Development: LAMP (HTML/CSS/PHP/MySQL)
Summary
I have completed training and bring many years of experience in IT. Learning new topics is easy for me, as I have gained experience in IT system administration and IT project management in my career. I am known for my high level of persistence
Skills
- Windows System Administration
- Network Administration
- It Infrastructure Administration
- Office 365
- Windows Server
- Active Directory
- 1st And 2nd Level Support
- Remote Maintenance Software
- Backup & Recovery
- Microsoft Sccm
- Microsoft Azure
- Rds Server
- Macos And Android
- Tape Handling
- Microsoft Windows Administration
- Mail Server
Languages
German
NativePunjabi
NativeUrdu
NativeHindi
AdvancedEnglish
IntermediateEducation
Oct 2017 - Jun 2019
Theodor-Litt-Schule
State-certified information technology assistant · Information Technology · Giessen, Germany
Oct 2010 - Jun 2016
Alice-Schule
Intermediate secondary school certificate (Realschule) · Giessen, Germany
Certifications & licenses
AZ - 904: Azure Administrator Associate
Microsoft
Cisco Certified Network Associate (CCNA I - IV)
CISCO Academy
Google Project Management (DE) Certificate
ITIL® Foundation Certificate in IT Service Management
MS-00: Managing Microsoft Teams
Microsoft
MS-902: Microsoft 365 Administrator
Microsoft
Microsoft 365 Certified: Administrator Expert
Microsoft
Microsoft 365 Certified: Teams Administrator Associate
Microsoft
Microsoft Certified: Azure Administrator
Microsoft
SC-300: Microsoft Identity and Access Administrator
Microsoft
System Administration and IT Infrastructure Services
Google Career Certificates
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
Alagi M.
Senior Project Manager S4HANA in the energy sector
View Profile
Christian F.
Architecture management
View Profile
Salman V.
Network Rollout Coordinator
View Profile
Khyser M.
Life Cycle Infrastructure Network Analyst
View Profile
Jin-ho Y.
Server Migration Consultant
View Profile
Utku Ö.
Third Level Support Infrastructure
View Profile
Stephan L.
IT all-rounder
View Profile
Arif P.
Transition Manager
View Profile
Peter V.
IT Consultant
View Profile
Joshua B.
Client Management Support / Onsite Support
View Profile
Mark O.
Consultant Intune, Dynamics, Ivanti Mobile Iron
View Profile
Thomas M.
Consultant / System Administrator / IT Analyst
View Profile
Tommy G.
1st Level Support / Service Technician / IT System Administrator
View Profile
Dirk B.
Senior Consultant Database Administration and SQL
View Profile
Frank J.
Lead Project Manager
View Profile
Georg D.
Senior Project Manager
View Profile
Thomas R.
Tender for Workplace Services and M365
View Profile
Boban S.
Senior Citrix Consultant & Architect, NetScaler Expert
View Profile
Leon L.
IT Specialist / 2nd Level Support
View Profile
David B.
Acting Partner
View Profile
Daniel K.
Project planning and implementation of a 95 kWp PV system
View Profile
Thorsten L.
IT-Architect, System Engineer, VS-NFD Consultant
View Profile
Khalid A.
System Administrator
View Profile
Philipp S.
MS365 Consultant/Solution Architect
View Profile
Eberhart N.
Service and Change Manager; Project Manager
View Profile
Dmitrij S.
IT Service Manager / Process Manager
View Profile
Nermin K.
Service Manager, Change Manager, Project Manager
View Profile
Andreas F.
Project Manager & Portfolio Owner for Infrastructure (Automotive)
View Profile
Christian D.
Managing Director and Senior Consultant
View Profile
Sascha G.
Consultant
View Profile
