Sohail P. - IT System Administrator MDM & MAM (Freelance)

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Wiesbaden, Germany

Experience

Oct 2023 - Present

2 years 1 month

Mainz, Germany

IT System Administrator MDM & MAM (Freelance)

University Medical Center of Johannes Gutenberg University Mainz

Mobile Device & Mobile Application Management (MDM & MAM)
MDM project management to comply with company policies
Integration of new internally and externally hosted software solutions
MDM & MAM system: Ivanti MobileIron EPMM
Collaborative documentation processes and coordination of external service providers
Organizing virtual training sessions for employee development
Responsible for device administration and software deployment
Interface management with the infrastructure provider
Ensuring smooth IT operations
Incident and change management
Automation and optimization of the IT infrastructure
Creating user documentation
Handling and consulting on customer inquiries and incidents
Ticket system Matrix42

Sep 2022 - Sep 2023

1 year 1 month

Wiesbaden, Germany

IT Infrastructure Project Manager (Freelance)

Savencia Fromage & Dairy Deutschland GmbH

Planning and executing IT projects
Creating precise documentation and concepts
Migrating SharePoint systems, print servers (MyQ) and fax servers (C3000)
Implementing IT strategy, goals and security policies
Maintaining IT operations, servers and applications
Initiating improvement processes (cloud technologies)
Technical assessment of project proposals
Continuous optimization and maintenance of systems
Documenting all systems, processes and procedures
System monitoring and taking actions in case of outages or errors
Supporting the helpdesk team
Tape handling and server backups
Managing group policies (GPO)
Handling incidents and requests (ticket system Easyvista)

Jul 2021 - Sep 2022

1 year 3 months

Wiesbaden, Germany

On-site

IT Coordinator

Mewa Textil-Service AG & Co. Management OHG

First and second level support (remote and on-site)
Handling incidents and requests (ticket system OTRS) via phone, email and on-site
VPN certificates (F5)
Active Directory administration (passwords, group policies and permissions)
Decentralized support in German and English
Hardware ordering, initial setup and provisioning
Asset management via AMI
Router initialization and setup (Fritzbox models)
Mobile device support and setup (remote management, etc.)
Windows and Office 365
User management, data maintenance and verification
Optimization of IT processes
Ticket system: agent supervision and monitoring
Software management and updates

Dec 2020 - Jun 2021

7 months

Chemnitz, Germany

Service Technician

Bechtle Onsite

IT support for VW Group
Incident/service request management (ticket system SC3) via phone and email
VPN (VMware Horizon, Internal J, Citrix Workspace)
Active Directory (passwords, group policies and permissions)
Hard and soft tokens, Jira, VW wiki, Clever, etc.
Internal support: ticket system SC3
Remote maintenance with FEHD & Remote Configuration Manager
Printers, Windows 10 & data cleanup
Software installation including Office 365 and Microsoft SCCM
Troubleshooting systems and software

Dec 2019 - Oct 2020

11 months

System Administrator

Oct 2018 - Oct 2018

1 month

Giessen, Germany

IT Service Management Internship

CompuTech Hard- und Software GmbH

Backup & Recovery
System recovery & imaging
Antivirus software & storage
IT security & data security
Active Directory & Access Point
Hardware & computer systems
Network technology
Application development

Apr 2018 - Jun 2018

3 months

Buseck, Germany

IT Web Administrator Internship

BSE Büro für Datentechnik

Elegoo R3 Microcontroller Board
Arduino IDE & Raspberry Pi
Unix systems & DOS
LCD display
Sensors
Controlling LEDs
Processing button/keypad inputs
Web development: XAMPP (HTML/CSS/PHP/MySQL)

Summary

I have completed training and bring many years of IT experience. Learning new topics is easy for me, as I have gained experience in IT system administration and IT project management during my career. I am characterized by a high level of persistence.