Utku Özbek - Third Level Support Infrastructure

Q: Where is Utku based?

Utku is based in Hanau, Germany and prefers 100% remote projects.

Q: What languages does Utku speak?

Utku speaks the following languages: German (Native), Turkish (Native), English (Advanced), Chinese (Advanced) .

Q: How many years of experience does Utku have?

Utku has at least 20 years of experience. During this time, Utku has worked in at least 3 different roles and for 6 different companies . The average length of individual experience is 3 years and 4 months . Note that Utku may not have shared all experience and actually has more experience.

Q: What is Utku's latest experience?

Utku's most recent position is Third Level Support Infrastructure at VACUUMSCHMELZE GmbH & Co. KG .

Q: What companies has Utku worked for in recent years?

In recent years, Utku has worked for VACUUMSCHMELZE GmbH & Co. KG , MEWA Textil AG , and Volkswagen AG .

Q: Which industries is Utku most experienced in?

Utku is most experienced in industries like Information Technology (IT) , Banking and Finance , and Manufacturing . Utku also has some experience in Automotive .

Q: Which business areas is Utku most experienced in?

Utku is most experienced in business areas like Information Technology (IT) , Project Management , and Operations .

Q: Which industries has Utku worked in recently?

Utku has recently worked in industries like Manufacturing and Automotive .

Q: Which business areas has Utku worked in recently?

Utku has recently worked in business areas like Information Technology (IT) .

Recommended expert

Hanau, Germany

Experience

Aug 2022 - Present

3 years 7 months

Hanau, Germany

Third Level Support Infrastructure

VACUUMSCHMELZE GmbH & Co. KG

Converting WinXP/Win7 clients to Win10/11 with special soft & hardware (some 20-year-old systems with custom software and GBIP and KUSB interfaces, 32- and 64-bit systems)
Researching special measurement system drivers from National Instruments, Keithley, Förster, MPhysik, etc.
Minor source code adjustments (DLL integrations) in the software with support from the developer
CMDB maintenance, use case creation, and documentation
Registry changes for kiosk mode, auto logins, NetJoin, etc.
Group policy adjustments and various admin tasks in Active Directory
Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
Installation and maintenance/documentation of anti-virus software, Cisco AnyConnect, Qualys, and Ivanti agent
Ivanti ticket system/deployment (Endpoint Manager software deployment, patches, etc.)

Sep 2021 - Aug 2022

1 year

Wiesbaden, Germany

First and Second Level Support

MEWA Textil AG

Handling incidents/requests (OTRS ticket system) via phone, email, and on-site
VPN (F5) certificate management
Active Directory (passwords, group policies, and permissions)
Remote support for all sales staff in Europe in German and English
Hardware ordering, initial setup, and provisioning
Asset management via AMI
Router initialization and setup (Fritzbox models)
Mobile device support and setup (remote management, MobileIron, corporate apps)
User management, data maintenance, and verification
Windows and Office 365 support
SCMM
Ticket system: agent supervising and monitoring (team lead)

Jun 2020 - Jun 2021

1 year 1 month

Germany

First and Second Level Support

Volkswagen AG

Handling incidents/requests (SC3 ticket system) via phone and email
VPN (VMware Horizon, Internal X, Citrix Workspace)
Active Directory (passwords, group policies, and permissions)
Topics like hardware and soft tokens, Jira, VW Wiki, Clever, etc.
BitLocker (MBAM)
SCCM
Ticket system: agent supervising and monitoring (prioritization)
Windows, Office 365, and Cisco WebEx support

May 2015 - May 2020

5 years 1 month

Frankfurt, Germany

First and Second Level Support

Deutsche Bundesbank Eurosystem

Hardware and software rollouts
Incidents/requests (Remedy ticket system) via phone, email, and on-site
Network patching and documentation
Active Directory (passwords, group policies, and permissions)
Hardware provisioning and configuration
Support in various areas
Lifecycle project management
Windows, Office 365, Lotus Notes

Feb 2012 - Mar 2015

3 years 2 months

Frankfurt, Germany

IT Specialist (System Integrator)

IGS IT SOLUTION

Data security
Firewall management
Desktop management
Storage and backup
Hardware and computer systems
Software management
Rollouts
Desktop and laptop repairs
Windows and Office support

Sep 2005 - Nov 2011

6 years 3 months

Frankfurt, Germany

IT Specialist (System Integrator)

ADA das SYSTEMHAUS

Hardware and software support
Various repairs on fat and thin clients
Laptop display replacement
Storage and backup

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (9.5 years), Banking and Finance (5 years), Manufacturing (4.5 years), and Automotive (1 year).

Information Technology

Banking and Finance

Manufacturing

Automotive

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (20 years), Project Management (5 years), and Operations (3 years).

Information Technology

Project Management

Operations

Skills

Converting Winxp/win7 Clients To Win10/11 With Special Soft & Hardware (Some Very Old Systems With Custom Software And Gbip And Kusb Interfaces, 32- And 64-bit Systems)
Research For Special Measurement System Drivers From National Instruments, Keithley, Förster, Mphysik, Etc.
Minor Source Code Adjustments (Dll Integrations) In The Software With Support From The Developer
Cmdb Maintenance, Use Case Creation, Documentation
Registry Changes For Kiosk Mode, Auto Logins, Netjoin, Etc.
Group Policy Adjustments And Various Admin Tasks In Ad
Azure Ad Support (Group Creation, 2fa/mfa, Saas, Self-service, Access Permissions, Sharepoint)
Anti-virus Software, Cisco Anyconnect, Qualys, And Ivanti Agent Installations As Well As Maintenance And Documentation
Ivanti Ticket System/deployment (Endpoint Manager Software Deployment, Patches, Etc.)
Handling Incidents/requests (Otrs Ticket System), Phone, Email, And On-site
Vpn (F5) Certificates
Ad (Passwords, Group Policies, And Permissions)
Hardware Ordering, Initial Setup, And Provisioning
Asset Management Via Ami
Router Initialization And Setup (Fritzbox Models)
Mobile Device Support And Setup (Remote Management, Mobile Iron, Corporate Apps, Etc.)
User Management, Data Maintenance, And Verification
Windows And Office 365
Sccm
Ticket System: Agent Supervising And Monitoring (Team Lead)
Handling Incidents/requests (Sc3 Ticket System), Phone And Email
Vpn (Vmware Horizon, Internal X, Citrix Workspace)
Topics Like Hardware And Soft Tokens, Jira, Vw Wiki, Clever, Etc.
Bitlocker (Mbam)
Ticket System: Agent Supervising And Monitoring (Prioritization)
Windows, Office 365, Cisco Webex
Hardware And Software Rollouts
Incidents/requests (Remedy Ticket System) Via Phone, Email, And On-site
Network (Patching And Documenting)
Hardware Provisioning And Configuration
Support In Various Areas
Lifecycle Project Management
Windows, Office 365, Lotus Notes
Data Security
Firewall
Desktop Management
Storage And Backup
Hardware And Computer Systems
Software Management
Rollouts
Desktop And Laptop Repairs
Windows And Office
Hardware And Software
Various Repairs On Fat And Thin Clients
Laptop Display Replacement
Storage And Backup

Languages

German

Native

Turkish

Native

English

Advanced

Chinese

Advanced

Education

Sep 2003 - Aug 2004

Kaufmännische Schulen II Hanau

General University of Applied Sciences Entrance Qualification · Business Informatics · Hanau, Germany

Sep 2000 - Aug 2003

has software service AG

IT Specialist · Application Development

Aug 1999 - Aug 2000

Kaufmännische Schulen Hanau

Advanced Commercial School · Hanau, Germany

Profile

Created

August 2024

Last Update

August 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Utku based?

Utku is based in Hanau, Germany and prefers 100% remote projects.

What languages does Utku speak?

Utku speaks the following languages: German (Native), Turkish (Native), English (Advanced), Chinese (Advanced).

How many years of experience does Utku have?

Utku has at least 20 years of experience. During this time, Utku has worked in at least 3 different roles and for 6 different companies. The average length of individual experience is 3 years and 4 months. Note that Utku may not have shared all experience and actually has more experience.

What roles would Utku be best suited for?

Based on recent experience, Utku would be well-suited for roles such as: Third Level Support Infrastructure, First and Second Level Support, IT Specialist (System Integrator).

What is Utku's latest experience?

Utku's most recent position is Third Level Support Infrastructure at VACUUMSCHMELZE GmbH & Co. KG.

What companies has Utku worked for in recent years?

In recent years, Utku has worked for VACUUMSCHMELZE GmbH & Co. KG, MEWA Textil AG, and Volkswagen AG.

Which industries is Utku most experienced in?

Utku is most experienced in industries like Information Technology (IT), Banking and Finance, and Manufacturing. Utku also has some experience in Automotive.

Which business areas is Utku most experienced in?

Utku is most experienced in business areas like Information Technology (IT), Project Management, and Operations.

Which industries has Utku worked in recently?

Utku has recently worked in industries like Manufacturing and Automotive.

Which business areas has Utku worked in recently?

Utku has recently worked in business areas like Information Technology (IT).

What is Utku's education?

Utku attended Kaufmännische Schulen II Hanau for Business Informatics.

What is the availability of Utku?

Utku is immediately available full-time for suitable projects.

What is the rate of Utku?

Utku's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.