Third Level Support Infrastructure (On-Site und Remote)

With over 15 years of experience in IT support and infrastructure, I specialize in third-level support and Industrie 4.0 solutions, both remotely and on-site. My expertise includes transitioning legacy systems to modern platforms, particularly upgrading WinXP/Win7 clients to Win10/11, even with specialized hardware and software. I have extensive experience with Active Directory, including group policies, user management, and Azure AD support. My skills also cover VPN configurations, mobile device management, and endpoint security solutions like Cisco AnyConnect and Ivanti. I am proficient in managing and deploying software through systems like SCCM and Ivanti Endpoint Manager. In addition to technical skills, I excel in documentation, CMDB maintenance, and user support across various platforms, including Windows and Office 365. My background also includes first and second-level support roles, where I handled incidents and requests efficiently through various ticketing systems. I bring a comprehensive approach to IT support, ensuring seamless operations and robust infrastructure for your business.