Utku Özbek
Third Level Support Infrastructure (On-Site and Remote)
Experience
Aug 2022 - Present
3 years Hanau, Germany
On-siteThird Level Support Infrastructure (On-Site and Remote)
Vacuumschmelze GmbH und Co. KG
- Third Level Support & IT Infrastructure & Industry 4.0 (Remote and On-Site)
- Upgrade of WinXP/Win7 clients to Win10/11 with special software & hardware (some 20-year-old systems with custom software and GBIP and KUSB interfaces on 32- and 64-bit systems).
- Research for special measurement system drivers from National Instruments / Keithley / Förster / MPhysik etc.
- Small source code adjustments (DLL integrations) in the software with support from the developer
- CMDB maintenance / use case creation / documentation
- Registry changes for kiosk mode / automatic logins / NetJoin etc.
- Group policy adjustments and various admin tasks in AD
- Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
- Antivirus software, Cisco AnyConnect, Qualys and Ivanti agent installations and their maintenance/documentation
- Ivanti ticket system/deployment (Endpoint Manager software deployment, patches etc.)
Sep 2021 - Aug 2022
1 year Wiesbaden, Germany
On-siteFirst and Second Level Support (On-Site and Remote)
Mewa Textil AG
- Incident/request handling (OTRS ticket system), phone, email and on-site
- VPN (F5) certificates
- AD (passwords, group policies and permissions)
- Decentralized support for all sales reps in Europe in German and English
- Hardware ordering, initial setup and provisioning
- Asset management via AMI
- Router initialization and setup (Fritzbox models)
- Mobile device support and setup (remote management, MobileIron, corporate apps etc.)
- User administration, data maintenance and review
- Windows and Office 365
- SCMM
- Ticket system: agent supervising and monitoring (team lead)
Jun 2020 - Jun 2021
1 year 1 month Germany
RemoteFirst and Second Level Support (Remote)
Volkswagen AG
- Incident/request handling (SC3 ticket system), phone and email
- VPN (VMware Horizon, Internal X, Citrix Workspace)
- AD (passwords, group policies and permissions)
- Topics like hardware and software tokens, Jira, VW Wiki, Clever etc.
- BitLocker (MBAM)
- SCCM
- Ticket system: agent supervising and monitoring (prioritization)
- Windows, Office 365, Cisco WebEx
May 2015 - May 2020
5 years 1 month Frankfurt, Germany
On-siteFirst and Second Level Support (On-Site)
Deutsche Bundesbank Eurosystem
- Hardware and software rollouts
- Incidents/requests (Remedy ticket system) by phone, email and on-site
- Network (patching and documenting)
- AD (passwords, group policies and permissions)
- Hardware provisioning and configuration
- Support in various areas
- Lifecycle project manager
- Windows, Office 365, Lotus Notes
Feb 2012 - Mar 2015
3 years 2 months Frankfurt, Germany
On-siteIT Specialist (Systems Integrator)
IGS IT Solutions GmbH
- IT specialist systems integrator (on-site)
- Data security
- Firewall
- Desktop management
- Storage and backup
- Hardware and computer systems
- Software management
- Rollouts
- Desktop and laptop repairs
- Windows and Office
Sep 2005 - Nov 2011
6 years 3 months Frankfurt, Germany
On-siteIT Specialist (Systems Integrator)
ADA das Systemhaus
- IT specialist systems integrator (on-site)
- Hardware and software
- Various repairs on fat and thin clients
- Laptop display replacement
- Storage and backup
Languages
German
Native
Turkish
Native
Chinese
Advanced
English
Advanced
Education
Sep 2000 - Aug 2003
Kaufmännische Schulen II Hanau
Business Informatics · Hanau, Germany
Sep 2000 - Aug 2003
Has Software Service AG
IT Specialist · Application Development · Germany
Aug 1999 - Aug 2000
Kaufmännische Schulen Hanau
Advanced commercial school · Hanau, Germany
Similar Freelancers
Discover other experts with similar qualifications and experience