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Utku Ö.

Third Level Support Infrastructure (On-Site and Remote)

Hanau, Germany

Experience

Aug 2022 - Present
3 years 5 months
Hanau, Germany
On-site

Third Level Support Infrastructure (On-Site and Remote)

Vacuumschmelze GmbH und Co. KG

  • Third Level Support & IT Infrastructure & Industry 4.0 (Remote and On-Site)
  • Upgrading WinXP/Win7 clients to Win10/11 with special software and hardware (some systems over 20 years old with custom software and GBIP and KUSB interfaces on 32- and 64-bit systems).
  • Researching specific measurement system drivers from National Instruments / Keithley / Förster / MPhysik, etc.
  • Small source code adjustments (DLL integrations) in the software with support from the developer
  • CMDB maintenance / use case creation / documentation
  • Registry changes for kiosk mode / automatic logins / NetJoin, etc.
  • Group policy adjustments and various admin tasks in AD
  • Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
  • Antivirus software, Cisco Any Connect, Qualys and Ivanti agent installations and their maintenance/documentation
  • Ivanti ticket system/deployment (Endpoint Manager software deployment, patches, etc.)
Sep 2021 - Aug 2022
1 year
Wiesbaden, Germany
On-site

First and Second Level Support (On-Site and Remote)

Mewa Textil AG

  • Incident/request handling (OTRS ticket system), phone, email and on-site.
  • VPN (F5) certificates
  • AD (passwords, group policies and permissions)
  • Decentralized support for all sales reps in Europe in German and English
  • Hardware ordering, initial setup and provisioning
  • Asset management via AMI
  • Router initialization and setup (Fritzbox models)
  • Mobile device support and setup (remote management, Mobile Iron, company apps, etc.)
  • User management, data maintenance and review
  • Windows and Office 365
  • SCMM
  • Ticket system: agent supervising and monitoring (team lead)
Jun 2020 - Jun 2021
1 year 1 month
Germany
Remote

First and Second Level Support (Remote)

Volkswagen AG

  • Incident/request handling (SC3 ticket system), phone and email
  • VPN (VMware Horizon, Internal X, Citrix Workspace)
  • AD (passwords, group policies and permissions)
  • Topics like hardware and soft tokens, Jira, VW Wiki, Clever, etc.
  • BitLocker (MBAM)
  • SCCM
  • Ticket system: agent supervising and monitoring (prioritization)
  • Windows, Office 365, Cisco WebEx
May 2015 - May 2020
5 years 1 month
Frankfurt, Germany
On-site

First and Second Level Support (On-Site)

Deutsche Bundesbank Eurosystem

  • Hardware and software rollouts
  • Incident/request handling (Remedy ticket system) by phone, email and on-site
  • Network (patching and documenting)
  • AD (passwords, group policies and permissions)
  • Hardware provisioning and configuration
  • Support in various areas
  • Lifecycle project manager
  • Windows, Office 365, Lotus Notes
Feb 2012 - Mar 2015
3 years 2 months
Frankfurt, Germany
On-site

IT specialist (System Integrator)

IGS IT Solutions GmbH

  • IT specialist system integrator (On-Site)
  • Data security
  • Firewall
  • Desktop management
  • Storage and backup
  • Hardware and computer systems
  • Software management
  • Rollouts
  • Desktop and laptop repairs
  • Windows and Office
Sep 2005 - Nov 2011
6 years 3 months
Frankfurt, Germany
On-site

IT Specialist (System Integrator)

ADA das Systemhaus

  • IT Specialist System Integrator (On-Site)
  • Hardware and Software
  • Various repairs on fat and thin clients
  • Laptop display replacement
  • Storage and backup

Languages

German
Native
Turkish
Native
English
Advanced
Chinese
Advanced

Education

Sep 2000 - Aug 2003

Commercial School II Hanau

Business Informatics · Hanau, Germany

Sep 2000 - Aug 2003

Has Software Service AG

IT Specialist · Application Development · Germany

Aug 1999 - Aug 2000

Commercial School Hanau

Higher Commercial School · Hanau, Germany

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