Tommy Giurini - 1st Level Support / Service Technician / IT System Administrator

Q: Where is Tommy based?

Tommy is based in Neu-Isenburg, Germany .

Q: What languages does Tommy speak?

Tommy speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Tommy have?

Tommy has at least 13 years of experience. During this time, Tommy has worked in at least 8 different roles and for 1 company . The average length of individual experience is 1 year and 4 months . Note that Tommy may not have shared all experience and actually has more experience.

Q: What is Tommy's latest experience?

Tommy's most recent position is 1st Level Support / Service Technician / IT System Administrator at Freelancer .

Q: What companies has Tommy worked for in recent years?

In recent years, Tommy has worked for Freelancer .

Q: Which industries is Tommy most experienced in?

Tommy is most experienced in industries like Information Technology (IT) and Professional Services .

Q: Which business areas is Tommy most experienced in?

Tommy is most experienced in business areas like Information Technology (IT) , Customer Service , and Operations .

Q: Which industries has Tommy worked in recently?

Tommy has recently worked in industries like Information Technology (IT) and Professional Services .

Q: Which business areas has Tommy worked in recently?

Tommy has recently worked in business areas like Information Technology (IT) , Customer Service , and Operations .

Recommended expert

Neu-Isenburg, Germany

Experience

Jan 2023 - Present

3 years 3 months

Remote

1st Level Support / Service Technician / IT System Administrator

Freelancer

Supporting end users by phone and Skype
Diagnosing and resolving issues via phone and remote access
Independently handling incident reports
Forwarding unresolved issues to the appropriate escalation level
Reinstalling incorrectly installed software or misconfigured computers
Receiving requests and incident reports via email or a ticket system
Identifying and classifying problems and requests
Performing initial diagnostic steps and attempts to resolve common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure timely resolution
Communicating with users to provide status updates on issue resolution
Installing, configuring, and maintaining hardware and software components
Performing repairs and replacing defective components
Monitoring and optimizing system performance and network connections
Assisting with troubleshooting and diagnosing technical problems
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Conducting regular backups and recovery processes
Creating technical documentation and user guides
Training users on IT systems and applications
Technologies/methods: Skype, ticket system

Jan 2022 - Dec 2022

1 year

IT Team Lead Supporter

Freelancer

Supporting clients with Windows 10 and Office 365
Deploying images, reinstalling, and configuring user-specific software
Documenting errors and issues
Providing telephone support to service technicians
Troubleshooting via remote access
Managing user passwords in Active Directory (creation and deletion)
Managing and maintaining simple databases
Leading and coordinating a team of IT support staff
Distributing and prioritizing tasks within the team
Providing support and mentoring to team members in problem solving and skills development
Monitoring team performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialized departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying opportunities for improvement in the support process and implementing appropriate measures
Technologies/methods: Windows 10, Office 365, Active Directory

Jan 2021 - Dec 2021

1 year

On-site

On-Site Supporter / Network Technician / IT Team Lead Supporter

Freelancer

Monitoring and configuring network interfaces
Assisting with network issues by phone or on-site support
Maintaining and configuring technical network components (routers, switches, modems)
Registering computers in the company intranet
Maintaining the network infrastructure
Leading and coordinating a team of IT support staff
Providing technical on-site support to clients
Installing, configuring, and maintaining hardware components and peripherals
Diagnosing and troubleshooting hardware, software, and network issues
Assisting in setting up and configuring network connections
Performing repairs and replacing defective components
Distributing and prioritizing tasks within the team
Supporting and mentoring team members in problem solving and skill development
Monitoring team performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialized departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying improvements in the support process and implementing appropriate measures
Planning, implementing, and maintaining network infrastructures
Configuring network devices such as routers, switches, and firewalls
Monitoring and optimizing network performance
Assisting in setting up and managing network services such as DHCP, DNS, and VPN
Technologies/methods: routers, switches, modems, company intranet, peripherals, firewalls, DHCP, DNS, VPN

Jan 2020 - Dec 2020

1 year

Remote

1st Level Supporter / IT Service Technician / IT System Administrator

Freelancer

Supporting end users by phone and Skype
Diagnosing and resolving issues via phone and remote access
Forwarding unresolved issues to the appropriate escalation level
Reinstalling incorrectly installed software or misconfigured computers
Receiving requests and incident reports via phone, email, or ticket system
Identifying and classifying problems and requests
Performing initial diagnostic steps and attempts to resolve common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure timely resolution
Communicating with users to provide status updates on issue resolution
Installing, configuring, and maintaining hardware and software components
Performing repairs and replacing defective components
Monitoring and optimizing system performance and network connections
Assisting with troubleshooting and diagnosing technical problems
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Conducting regular backups and recovery processes
Creating technical documentation and user guides
Training users on IT systems and applications
Technologies/methods: Skype, ticket system

Jan 2019 - Dec 2019

1 year

IT Team Lead Supporter / IT System Administrator

Freelancer

Supporting clients with Windows 10 and Office 365
Deploying images, reinstalling, and configuring user-specific software
Documenting errors and issues
Providing telephone support to service technicians
Troubleshooting via remote access
Creating and deleting user passwords in Active Directory
Managing simple databases
Leading and coordinating a team of IT support staff
Distributing and prioritizing tasks within the team
Supporting and mentoring team members in problem solving and skill development
Monitoring team performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialized departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying support process improvements and implementing appropriate measures
Technologies/methods: Windows 10, Office 365, Active Directory

Jan 2018 - Dec 2018

1 year

On-site

On-Site Supporter / Network Technician

Freelancer

Monitoring and configuring network interfaces
Support for network issues by phone or on-site
Maintenance and configuration of technical network components (routers, switches, modems)
Registering computers in the company intranet
Maintaining the network infrastructure
Providing technical on-site support to customers
Installing, configuring and maintaining hardware components and peripheral devices
Diagnosing and troubleshooting hardware and software issues
Assisting with setup and configuration of network connections
Carrying out repairs and replacing faulty components
Planning, implementing and maintaining network infrastructures
Configuring network devices such as routers, switches and firewalls
Monitoring and optimizing network performance
Diagnosing and troubleshooting network issues
Assisting with setup and management of network services like DHCP, DNS and VPN
Technologies/Methods: routers, switches, modems, DHCP, DNS, VPN, firewalls, peripheral devices

Jan 2016 - Dec 2017

2 years

Remote

1st Level Supporter / IT Service Technician

Freelancer

Supporting end users via phone and Skype
Troubleshooting and diagnosing issues by phone and remote access
Independently receiving incident reports
Escalating unresolved issues to the appropriate level
Reinstalling incorrectly installed software or misconfigured computers
Receiving requests and incident reports via phone, email or ticketing system
Identifying and classifying problems and requests
Performing initial diagnostics and troubleshooting for common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure issues are resolved on time
Communicating with users to update them on issue resolution progress
Installing, configuring and maintaining hardware and software components
Performing repairs and replacing faulty components
Monitoring and optimizing system performance and network connections
Assisting in troubleshooting and diagnosing technical issues
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Performing regular backups and recovery processes
Creating technical documentation and guides
Training users on how to use IT systems and applications
Technologies/Methods: Skype, ticketing system

Jan 2014 - Dec 2015

2 years

1st Level Supporter / IT Service Technician

Freelancer

MDM Support (Mobile Device Management)
Providing 1st and 2nd level support
Handling support tickets
Performing device provisioning, staging and imaging
Coordinating hardware orders
Recording and managing orders in the inventory management system
Assisting with warehouse tasks
Creating reports as well as developing and maintaining work schedules
Receiving requests and incident reports via phone, email or ticketing system
Identifying and classifying problems and requests
Performing initial diagnostics and troubleshooting for common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure issues are resolved on time
Communicating with users to update them on issue resolution progress
Installing, configuring and maintaining hardware and software components
Performing repairs and replacing faulty components
Monitoring and optimizing system performance and network connections
Assisting in troubleshooting and diagnosing technical issues
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Performing regular backups and recovery processes
Creating technical documentation and guides
Training users on using IT systems and applications
Technologies/Methods: provisioning, staging, imaging, ticketing system

Jan 2013 - Jan 2014

1 year 1 month

On-site

On-Site Supporter / Network Technician / 1st Level Supporter / IT Service Technician

Freelancer

Monitoring and configuring network interfaces
Supporting network issues by phone or on-site
Maintaining and configuring technical network components (routers, switches, modems)
Registering computers in the company intranet
Maintaining the network infrastructure
Receiving requests and incident reports via phone, email or ticketing system
Identifying and classifying problems and requests
Performing initial diagnostics and troubleshooting for common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure issues are resolved on time
Communicating with users to update them on issue resolution progress
Installing, configuring and maintaining hardware and software components
Performing repairs and replacing faulty components
Planning, implementing and maintaining network infrastructures
Configuring network devices such as routers, switches and firewalls
Monitoring and optimizing network performance
Diagnosing and troubleshooting network issues
Assisting with setup and management of network services like DHCP, DNS and VPN
Providing technical on-site support to customers
Technologies/Methods: routers, switches, modems, company intranet, ticketing system, firewalls, DHCP, DNS, VPN

Jan 2012 - Jan 2012

1 month

1st Level Supporter / IT Service Technician

Freelancer

Supporting clients with Windows 10 and Office 365
Performing image deployment, reinstallation and configuration of user-specific software
Documenting errors and issues
Providing phone support to service technicians
Solving problems via remote control
Creating and deleting user passwords in Active Directory
Maintaining simple databases
Receiving requests and incident reports via phone, email or ticketing system
Identifying and classifying problems and requests
Performing initial diagnostics and troubleshooting for common issues
Providing basic technical support to users for hardware and software
Escalating complex issues and requests to 2nd or 3rd level support
Documenting incidents and solutions in a ticketing system
Monitoring and escalating open tickets to ensure issues are resolved on time
Communicating with users to update them on issue resolution progress
Installing, configuring and maintaining hardware and software components
Performing repairs and replacing faulty components
Monitoring and optimizing system performance and network connections
Assisting in troubleshooting and diagnosing technical issues
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Performing regular backups and recovery processes
Creating technical documentation and guides
Training users on handling IT systems and applications
Technologies/Methods: Windows 10, Office 365, Active Directory, ticketing system

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (13 years) and Professional Services (1 year).

Information Technology

Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (13 years), Customer Service (11 years), and Operations (2 years).

Information Technology

Customer Service

Operations

Skills

Technical Focus

It Support
Meeting Organization
Sla
Potential Process Optimization
Reporting
Training
Troubleshooting

Hardware

Printers
Mobile Devices
Network Technology
Notebooks/laptops
Pc Hardware
Peripheral Hardware
Routers
Scanners
Smartphones
Switches
Graphics Cards
Modems
Tablets
Webcams

Operating Systems

Android
Apple Ios
Ms Operating Systems
Apple Mac Os
Ms Windows 10
Ms Windows 11
Ms Windows 7
Ms Windows Server 2012
Ms Windows Server 2016
Ms Windows Server 2019

Software Solutions

Atlassian Jira
Atlassian Trello
Atoss
Cisco Anyconnect
Google Chrome
Mcafee
Mozilla Firefox
Ms 365
Ms Azure Ad
Ms Edge
Ms Excel
Ms Exchange
Ms Intune
Ms Office
Ms Office 2016
Ms Office 2019
Ms Office 2021
Ms Office 365
Ms Onedrive
Ms Outlook
Ms Powerpoint
Ms Project
Ms Sharepoint
Ms Teams
Ms Word
Nexus
Opera
Servicenow
Skype For Business
Sophos
Vmware
Yahoo
Zendesk
Zoom

Experience In Areas

It Support
Meeting Organization
Personnel Support
Process Optimization
Reporting
Training
Service Level Agreements
Team Development
Troubleshooting
1st Level Support
Request Handling
User Training
User Support
Backup/recovery
Data Protection
Diagnostic Systems
Printer Administration
Error Analysis
Error Resolution
Hardware Administration
Hardware Installation
Hardware Support
It Infrastructure
Monitoring
Network Administration
Onsite Support
Repair
Software Administration
Software Installation
Software Configuration
Software Issues
Software Support
Incident Resolution
System Administration
System Installation
System Configuration
System Management
System Optimization
Hotline
Ticket Processing
Trouble Ticket Systems
Access Control
Browser
Cloud Computing
Crm Systems
Data Transfer
Disaster Recovery
File Sharing
Graphic Design
Group Policy Objects
Hardware Replacement
Hardware Upgrade
It Service Management
Mobile Applications
Service Desk
Storage
Drivers
Antivirus
Virtualization

Industries

Banking
Financial Services
Real Estate
Logistics
Public Sector
Insurance

Languages

German

Native

English

Advanced

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Tommy based?

Tommy is based in Neu-Isenburg, Germany.

What languages does Tommy speak?

Tommy speaks the following languages: German (Native), English (Advanced).

How many years of experience does Tommy have?

Tommy has at least 13 years of experience. During this time, Tommy has worked in at least 8 different roles and for 1 company. The average length of individual experience is 1 year and 4 months. Note that Tommy may not have shared all experience and actually has more experience.

What roles would Tommy be best suited for?

Based on recent experience, Tommy would be well-suited for roles such as: 1st Level Support / Service Technician / IT System Administrator, IT Team Lead Supporter, On-Site Supporter / Network Technician / IT Team Lead Supporter.

What is Tommy's latest experience?

Tommy's most recent position is 1st Level Support / Service Technician / IT System Administrator at Freelancer.

What companies has Tommy worked for in recent years?

In recent years, Tommy has worked for Freelancer.

Which industries is Tommy most experienced in?

Tommy is most experienced in industries like Information Technology (IT) and Professional Services.

Which business areas is Tommy most experienced in?

Tommy is most experienced in business areas like Information Technology (IT), Customer Service, and Operations.

Which industries has Tommy worked in recently?

Tommy has recently worked in industries like Information Technology (IT) and Professional Services.

Which business areas has Tommy worked in recently?

Tommy has recently worked in business areas like Information Technology (IT), Customer Service, and Operations.

What is the availability of Tommy?

Tommy is immediately available for suitable projects.

What is the rate of Tommy?

Tommy's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.