Rüdiger Gerber - 2nd Lvl Onsite and Remote Support in Mobile Devices

Q: Where is Rüdiger based?

Rüdiger is based in Bingen, Germany .

Q: What languages does Rüdiger speak?

Rüdiger speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Rüdiger have?

Rüdiger has at least 21 years of experience. During this time, Rüdiger has worked in at least 10 different roles and for 15 different companies . The average length of individual experience is 1 year and 5 months . Note that Rüdiger may not have shared all experience and actually has more experience.

Q: What is Rüdiger's latest experience?

Rüdiger's most recent position is 2nd Lvl Onsite and Remote Support in Mobile Devices at Hays AG / KfW .

Q: What companies has Rüdiger worked for in recent years?

In recent years, Rüdiger has worked for Hays AG / KfW , Somi Solutions GmbH / IG Metall Vorstandsverwaltung , Hays AG / IngDiBa AG , Audius IT GmbH / Schott AG , and Moritz Stingel Consulting / Trumpf AG .

Q: Which industries is Rüdiger most experienced in?

Rüdiger is most experienced in industries like Information Technology (IT) , Banking and Finance , and Automotive . Rüdiger also has some experience in Transportation and Logistics , Telecommunication , and Insurance .

Q: Which business areas is Rüdiger most experienced in?

Rüdiger is most experienced in business areas like Information Technology (IT) , Customer Service , and Accounting . Rüdiger also has some experience in Operations and Quality Assurance (QA) .

Q: Which industries has Rüdiger worked in recently?

Rüdiger has recently worked in industries like Information Technology (IT) , Banking and Finance , and Manufacturing .

Q: Which business areas has Rüdiger worked in recently?

Rüdiger has recently worked in business areas like Information Technology (IT) and Customer Service .

Recommended expert

Bingen, Germany

Experience

Oct 2023 - Present

2 years 5 months

On-site

2nd Lvl Onsite and Remote Support in Mobile Devices

Hays AG / KfW

2nd Lvl onsite and remote support in mobile devices, ticket system ServiceNow
Mobile device management of iOS Apple devices / Blackberry MDM support
Maintenance work on the MDM platform, applying patches, service packs, etc.
Monitoring systems including security and performance
Troubleshooting infrastructure issues
Reading and analyzing log files
Backups (creating backups and restoring data)
IT hardware asset management (iPhones, iPads, SIM cards, ServiceNow and MS Intune)
Preparation for switching/migrating all systems from Blackberry to MS Intune
Documentation of all operational processes performed
Documentation and inventory of hardware components
3rd Lvl support for company-specific software

Apr 2023 - Sep 2023

6 months

On-site

1st and 2nd Lvl Onsite and Remote Support

Somi Solutions GmbH / IG Metall Vorstandsverwaltung

1st and 2nd Lvl onsite and remote support for Windows 10/11 and Office 365
Administration of Active Directory user management
Resolving issues on client systems and peripherals using the IVANTI ticket system according to agreed SLA
Documentation and inventory of hardware components (Dell, Lenovo, HP)
Basic installations and installations of additional and company-specific software with Matrix 42 and troubleshooting
Mobile device management of Android and iOS Apple devices via Azure AD user management
Workspace relocations and setup of new workstations, planning and execution with subsequent documentation and functional testing

Oct 2022 - Mar 2023

6 months

Rollout service and client/mobile support

Hays AG / IngDiBa AG

Rollout service and client/mobile support
Replacement of various computer systems with simultaneous switch from Swing environment to CMW (Cloud Managed Workplace)
Basic installations and installations of additional and company-specific software with SCCM and troubleshooting
IT hardware asset management (HP hardware, ServiceNow and MS Intune)

Sep 2022 - Sep 2022

1 month

Rollout service

Audius IT GmbH / Schott AG

Replacement of various computer systems (mainly Dell) as part of a large-scale rollout service at Schott AG at several locations in and around Mainz

Oct 2021 - Aug 2022

11 months

On-site

2nd Lvl remote and onsite support

Moritz Stingel Consulting / Trumpf AG

Resolving issues on client systems and peripherals using the ServiceNow ticket system according to agreed SLA (Windows 10 clients and Office 365)
Basic installations and installations of additional and company-specific software with SCCM and troubleshooting
Documentation and inventory of hardware components (Dell hardware, ServiceNow)
Mobile device management of iOS Apple devices
Azure and cloud application support (MS Azure)
3rd Lvl support for company-specific software

Dec 2020 - Sep 2021

10 months

On-site

2nd Lvl Onsite Support

Somi Solutions GmbH / Urano GmbH

Troubleshooting issues with client systems and peripherals (Windows 10 clients and Office 365)
Setup and operation of the hardware and software infrastructure for the COVID-19 vaccination center in Heusenstamm
Basic installations and installations of additional and company-specific software and error analysis
Documentation and inventory of hardware components

Aug 2016 - Nov 2021

5 years 4 months

On-site

2nd Lvl Onsite Support

Systeme 24 / Bilfinger Global IT

Troubleshooting issues with client systems and peripherals using the Bilfinger Valuemation ticket system according to agreed SLA (Windows 10/7 clients and Office 2016)
Documentation and inventory of hardware components (Dell hardware, Bilfinger Valuemation)
Thorough testing and rollout of special (company-specific) software on Windows 10 LTSB clients in an isolated test environment and handling specific test scenarios
Basic installations and installations of additional and company-specific software using Ivanti DSM and error analysis
3rd Lvl Support for company-specific software (Bilfinger Maintenance)
Mobile device management for Android and iOS Apple devices as well as BlackBerry UEM
Video conference support
Inventory and asset management (Bilfinger Valuemation, SAP R/3 ERP)
Planning and execution of office relocations with subsequent documentation and functionality checks

Dec 2015 - Aug 2016

9 months

On-site

2nd Lvl Onsite Support

Michael Page Interim / 1WorldSync GmbH

2nd Lvl Onsite Support with the OTRS and JIRA ticket systems according to agreed SLA
Remote support / HelpDesk
Data and technical error analysis
Analysis of XML files
Documentation / Reporting

Apr 2015 - Nov 2015

8 months

On-site

2nd Lvl Onsite Support

Hemmersbach GmbH / IBM Thomson Reuters

Troubleshooting issues with client systems and peripherals using the HP Service Manager 9 ticket system according to agreed SLA (Windows 7 clients and Office 2012)
Video conference support
Planning and execution of office relocations with subsequent documentation and functionality checks
Error analysis for hardware and software installations
Mobile support (BlackBerry, iOS, Android)

Jan 2015 - Mar 2016

1 year 3 months

On-site

2nd Lvl Onsite Support

Adecco Personaldienstleistungen GmbH / Oerlikon Balzers Coating GmbH

Troubleshooting issues with client systems and peripherals using the HP Service Manager 8 ticket system according to agreed SLA (Windows 7 clients and Office 2012)
Planning and execution of office relocations with subsequent documentation and functionality checks
Server support (MS Server 2008 / 2012)
Basic installations and installations of additional and company-specific software
Mobile support (BlackBerry, iOS, Android)

Feb 2013 - Oct 2014

1 year 9 months

IT dispatching and planning of technician assignments

Audius IT GmbH / Hewlett Packard GmbH, Allianz AG

Receiving customer requests from various customer systems (HP Service Manager 8, SIMA, Remedy, and ComDaMa)
IT dispatching and planning of technician assignments
Reviewing and quality assurance of assigned tasks/orders
Planning and carrying out workstation relocations with subsequent documentation and functional testing during on-site assignments in Munich

Aug 2012 - Jan 2013

6 months

On-site

2nd Level Onsite Support

Fujitsu Services GmbH

Resolving client system and peripheral issues according to agreed SLA (Windows 7 clients and Office 2010)
Basic installations and installation of additional and company-specific software
Planning and executing workstation relocations with subsequent documentation and functional testing
Asset management

May 2012 - Jul 2012

3 months

Workstation relocation planning and execution

SinetCon GmbH / Commerzbank AG

Planning and executing workstation relocations with subsequent documentation and functional testing for over 200 users

Jun 2009 - Apr 2012

2 years 11 months

On-site

2nd Level Onsite Support

Univativ GmbH / Commerzbank AG

Supporting the Commerzbank Service Center DLZ in Frankfurt am Main with over 1,500 users
Resolving client system and peripheral issues according to agreed SLA (Windows XP/7 clients and Office 2008/2010)
Planning and executing workstation relocations with subsequent documentation and functional testing
Asset management
Basic installations and installation of additional and company-specific software
Support for specific banking software (Bloomberg, Thomson Reuters)
Mobile support (BlackBerry, iOS, Android)
Video conference support (n-TV)
Reporting incidents to 3rd Level Support and/or the software or hardware vendors

Jul 2004 - Mar 2009

4 years 9 months

Employee in technical and commercial areas

Adecco Personaldienstleistungen

Technical support and accounting tasks at various companies such as Adam Opel AG, DB Schenker, Deutsche Telekom, MainzCom/Versatel, GM Europe, GM Fiat

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (9.5 years), Banking and Finance (6 years), Automotive (4.5 years), Transportation (4.5 years), Telecommunication (4.5 years), and Insurance (1.5 years).

Information Technology

Banking and Finance

Automotive

Transportation

Telecommunication

Insurance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (19.5 years), Customer Service (10 years), Accounting (4.5 years), Operations (2 years), and Quality Assurance (1.5 years).

Information Technology

Customer Service

Accounting

Operations

Quality Assurance

Skills

Ms Windows / Ms Office Products (Win 10/11, Office 365, Teams, Onenote, Etc.) – Expert Knowledge
General Hardware And Software Knowledge – Expert Knowledge
Various Ticket Systems Sla According To Itil V3 (Servicenow, Hp Service Manager, Ivanti, Matrix, Etc.) – Expert Knowledge
Software Packaging (Sccm And Ivanti Dsm, Matrix42) – Advanced Knowledge
Network Architecture (Tcp/ip), Cisco Architecture – Advanced Knowledge
Active Directory Administration – Advanced Knowledge
Ms Exchange Administration – Advanced Knowledge
Mobile Device Management, Android, Ios, Blackberry Uem, Ms Intune – Advanced Knowledge
Vpn Administration – Advanced Knowledge
Asset Management/inventory Management Sap-r3/erp – Advanced Knowledge
Ms Azure Ad – Advanced Knowledge
Programming Languages Vb/vba And C/c++ – Basic Knowledge

Languages

German

Native

English

Advanced

Education

Jan 2001 - Jan 2003

Euro Schulen Worms Academy for Business, IT and Languages

State-certified IT management assistant, IHK certification · IT management assistant · Worms, Germany

Jul 1991 - Jul 1994

Master Shoemaker Workshop Wolfgang Lenz

Journeyman shoemaker, HWK certification · Shoemaker · Frankfurt, Germany

Oct 1990 - Jun 1991

Pestalozzi School Ingelheim on the Rhine

Ingelheim am Rhein, Germany

...and 3 more

Certifications & licenses

ITIL V3 Foundation Certification

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Rüdiger based?

Rüdiger is based in Bingen, Germany.

What languages does Rüdiger speak?

Rüdiger speaks the following languages: German (Native), English (Advanced).

How many years of experience does Rüdiger have?

Rüdiger has at least 21 years of experience. During this time, Rüdiger has worked in at least 10 different roles and for 15 different companies. The average length of individual experience is 1 year and 5 months. Note that Rüdiger may not have shared all experience and actually has more experience.

What roles would Rüdiger be best suited for?

Based on recent experience, Rüdiger would be well-suited for roles such as: 2nd Lvl Onsite and Remote Support in Mobile Devices, 1st and 2nd Lvl Onsite and Remote Support, Rollout service and client/mobile support.

What is Rüdiger's latest experience?

Rüdiger's most recent position is 2nd Lvl Onsite and Remote Support in Mobile Devices at Hays AG / KfW.

What companies has Rüdiger worked for in recent years?

In recent years, Rüdiger has worked for Hays AG / KfW, Somi Solutions GmbH / IG Metall Vorstandsverwaltung, Hays AG / IngDiBa AG, Audius IT GmbH / Schott AG, and Moritz Stingel Consulting / Trumpf AG.

Which industries is Rüdiger most experienced in?

Rüdiger is most experienced in industries like Information Technology (IT), Banking and Finance, and Automotive. Rüdiger also has some experience in Transportation and Logistics, Telecommunication, and Insurance.

Which business areas is Rüdiger most experienced in?

Rüdiger is most experienced in business areas like Information Technology (IT), Customer Service, and Accounting. Rüdiger also has some experience in Operations and Quality Assurance (QA).

Which industries has Rüdiger worked in recently?

Rüdiger has recently worked in industries like Information Technology (IT), Banking and Finance, and Manufacturing.

Which business areas has Rüdiger worked in recently?

Rüdiger has recently worked in business areas like Information Technology (IT) and Customer Service.

What is Rüdiger's education?

Rüdiger holds a Bachelor from Pestalozzi School Ingelheim on the Rhine.

Does Rüdiger have any certificates?

Rüdiger has 1 certificate: ITIL V3 Foundation Certification.

What is the availability of Rüdiger?

Rüdiger is immediately available for suitable projects.

What is the rate of Rüdiger?

Rüdiger's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.