Recommended expert

Mark Offer

Consultant Intune, Dynamics, Ivanti Mobile Iron

Mark Offer
Grünstadt, Germany

Experience

Jun 2024 - Oct 2024
5 months

Consultant Intune, Dynamics, Ivanti Mobile Iron

R+V AG

  • Setting up and managing the Intune environment
  • Intune software management
  • Intune software packaging
  • Entra ID administration
  • Entra ID security
  • Migration preparation from Mobile Iron to Intune
  • Introduction of Microsoft Intune
  • Managing and migrating users in Entra ID and Intune
  • Introduction of Dynamics 365
  • Data migration and integration
  • Coordinating a hybrid setup
  • Setting up Azure integration
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Jan 2024 - Mar 2024
3 months

Consultant Intune/Azure/Windows/Linux Specialist

Bundesdruckerei

  • Acting as interface for programming software that manages communication between Windows and Linux clients in a special hardware setup
  • Setting up and managing the Intune environment
  • Intune software packaging
  • Process management
  • GPO management
  • Script creation and deployment
  • System hardening
  • Server management
  • Managing golden images for Linux clients
  • Azure administration
  • Developing a software concept that controls Windows and Linux
  • Setting up software delivery of all services for the software
  • Update strategy
  • Network optimization
  • Backup management
  • Server administration
  • Network planning
  • Creating an Intune/ARM client operations manual
  • Azure dashboard for the developed software
  • Dashboard design
Aug 2023 - Sep 2024
1 year 2 months

Consultant Active Directory Migration / MDM

SSI Schaefer

  • Migrating from old to new environment
  • Deploying clients as PAW (Privileged Access Workstation)
  • Developing tier concept
  • Implementing tier concept
  • Configuring tier concept
  • Defining security settings
  • Designing Exchange Tier 0
  • Exchange administration
  • Exchange migration
  • Exchange Tier 0 hybrid design
  • Designing and implementing information rights management
  • Designing encryption solutions for email transfer
  • Creating and implementing a permission concept
  • Adjusting GPO concept
  • Implementing GPOs
  • Intune administration
  • Managing Azure AD administration
  • Azure AD security compliance
  • Azure firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User administration
  • Hardware implementation
  • Network troubleshooting
  • Audit planning
  • Domain cleanup
  • Domain trust concept and integration into Tier 0 environment
  • Configuring WinRM tool
  • Server migration
  • Server update from 2012 and 2012 R2
  • Migration from Ivanti to Intune
  • System hardening Intune
  • Mobile device management
  • Device administration and security processes
  • Device authentication processes
  • User management
  • Designing identity access management
  • Creating audits and security automation via PowerShell
  • Introducing Dynamics 365
  • Data migration and integration
  • Coordinating hybrid setup
  • Setting up Azure integration
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Mar 2023 - Jul 2023
5 months

Consultant Active Directory Migration / MDM

ITDZ Berlin

  • Building a new AD environment according to tier guidelines
  • System hardening for clients, systems, and access
  • OU hardening
  • CIS GPO management
  • Migrating from old to new environment
  • Deploying clients as PAW (Privileged Access Workstation)
  • Designing Tier 0 Exchange and AD environment
  • Checking for hybrid compatibility
  • Designing encryption concepts for email transfer SMTPS, S/MIME/TLS/OME
  • Encryption analysis and best practices
  • IRM (Information Rights Management for Exchange) configuration
  • Developing tier concept
  • Implementing tier concept
  • Configuring tier concept
  • Defining security settings
  • Creating and implementing a permission concept
  • Adjusting GPO concept
  • Network documentation
  • User administration
  • Hardware implementation
  • Network troubleshooting
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Audit planning
  • Domain cleanup
  • Domain trust concept and integration into Tier 0 environment
  • Developing IAM concept
  • Implementing IAM structure based on Tier Level AD
Jan 2023 - Jun 2023
6 months

Service Delivery Manager, Software Manager, Administrator, Citrix, Client Management, MDM

Bistum Trier

  • Setting up and managing the Intune environment
  • Client migration
  • Intune and SCCM software packaging
  • Process management
  • Enterprise Vault resource analysis
  • Capacity planning
  • Exchange time management
  • Installation risk analysis
  • Preparing backup strategy
  • Enterprise Vault reinstallation
  • Configuring Exchange DAG
  • Windows Server maintenance
  • Configuring Office 365
  • Configuring Exchange Online
  • Configuring information rights management
  • Designing a Tier 0 system structure for Exchange Online
  • GPO management
  • Script creation and deployment
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • System hardening
  • SCCM hybrid configuration and management
  • Server management
  • Managing golden images (Citrix) with SCCM
  • Azure AD administration
  • Azure tenant hardening
  • Virtualization via Azure
  • Introducing Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource usage
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system tests
  • Proposing process optimizations
  • Orchestrating migration strategy and hybrid operation
  • Exchange administration
  • Implementing Exchange Tier 0 concept
Jul 2022 - Jan 2023
7 months

Subproject lead, Service Delivery Manager, Software Manager, Administrator, MDM

RNV

  • Inventory of the current infrastructure
  • Intune administration
  • SCCM administration
  • SharePoint On-Prem farm administration
  • SharePoint Online administration
  • Azure/O365 hybrid administration
  • Microsoft Teams administration
  • Software implementations
  • Process design
  • Takeover of daily operations
  • New Enterprise Vault installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switch to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Exchange hybrid system update
  • Email encryption implementation (S/MIME, TLS)
  • Exchange Tier 0 security concept & implementation
  • Intune implementation & configuration
  • Security & Compliance implementation & configuration
  • Limited Access (conditional access) implementation & configuration
  • License budgeting
  • Procurement, planning and coordination of external resources
  • Process control
  • IT risk management
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process improvement proposals
  • Orchestrating migration strategy and hybrid operation
  • Windows Defender configuration and planning
  • Azure cost management
  • Azure license management
  • Tactical license procurement
  • Software management
  • Software migrations
  • Support
  • General implementation of Azure cloud services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuration of apps to be installed
  • Configuration of configuration profiles
  • Configuration of deployment profiles
  • Definition of access structure for clients and users
  • Integration of Azure Information Protection management
  • Restriction concept and implementation of application restrictions by device platform
  • Securing web access
  • Training internal IT staff on email awareness, encryption and data transfer
Oct 2021 - Aug 2022
11 months

IT Manager, Project Manager, Administrator, Azure Migration Manager, MDM

Conen Group

  • Inventory of the current infrastructure
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process improvement proposals
  • Orchestrating migration strategy and hybrid operation
  • Exchange Online hybrid configuration
  • Exchange security audits
  • Enterprise Vault administration
  • New Enterprise Vault installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Skype for Business to Microsoft Teams migration
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switch to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Encryption review, design, and implementation
  • Designing the new Exchange environment and implementation
  • Day-to-day operations takeover
  • Intune implementation & configuration
  • Security & Compliance implementation & configuration
  • Limited Access (conditional access) implementation & configuration
  • Budget planning and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware deployment
  • Network troubleshooting
  • Azure cost management
  • Azure license management
  • Tactical license procurement
  • Training users on O365 applications and awareness
  • Training internal IT on managing Exchange Online, hybrid and encryptions
  • General implementation of Azure cloud services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuration of apps to be installed
  • Configuration of configuration profiles
  • Configuration of deployment profiles
  • Definition of access structure for clients and users
  • Integration of Azure Information Protection management
  • Restriction concept and implementation of application restrictions by device platform
  • Securing web access
Sep 2021 - Oct 2021
2 months

Implementation Manager, SCCM Project Lead, MDM

Aida

  • SCCM implementation
  • Planning the Azure implementation
  • Intune configuration
  • MFA configuration
  • Azure Defender configuration
  • Azure Information Protection configuration
  • Implementation of the hybrid setup between SCCM and Intune
  • Creating task sequences
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware deployment
  • Network troubleshooting
  • Software packaging in Intune
  • Hybrid management
  • Budget planning and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Tactical license procurement
  • Software distribution planning
  • Process management
  • Project leadership
  • Project coordination
Mar 2021 - Sep 2021
7 months

Implementation Manager, Administration, MDM

Sport Five

  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange On-Premises
  • Administration of Microsoft Exchange O365 (Azure)
  • Azure Information Protection configuration
  • Azure Rights Management configuration
  • Microsoft Intune configuration
  • Configuration of sensitivity labels
  • Microsoft Teams configuration and administration
  • SIP integration configuration
  • Configuration of number assignment and routing
  • General implementation of Azure applications
  • New Enterprise Vault installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switch to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Creating a security concept for data processing and access (based on AIP)
  • General implementation of Azure cloud services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Policies and configuration
  • GPO administration for internal/external employees
  • Stakeholder management
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Design for OneDrive integration
  • Structural setup/management of VMware vSphere
  • Error and root cause analysis with documentation
  • Setup of Exchange Online & mailbox management
  • Requirements analysis to define group policies
  • Setup/maintenance of the DNS landscape
  • VMware Workspace ONE / Android, iOS interface for assets
  • Identity management
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process improvement proposals
  • Orchestrating migration strategy and hybrid operation
  • Intune deployment
  • Budget planning and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Tactical license procurement
  • Administration and management of Intune
  • Microsoft Virtual Desktop deployment
  • Deployment and administration of security and device policies
  • Deployment of configuration policies
  • Definition of conditional access
Jan 2021 - Sep 2021
9 months

Active Directory & Exchange Architect

Airbus/Bundeswehr/Nato

  • Analysis of the Exchange environment and communication paths
  • Requirement definition for encrypted communication in connection with Exchange and Outlook
  • Design and implementation of multi-layer encryption
  • Script and code adjustments of encryption methods
  • Triple encryption for message communication
  • Coordination and implementation of add-ons for encryption and decryption
  • Security assessment according to Bundeswehr and NATO guidelines
  • Successful design and implementation of the concept
  • Training internal IT on issues and solutions with the newly implemented encryptions
  • Creating training videos for users on how to use the new tools
Jan 2021 - Mar 2021
3 months

Administration, Intune Rollout Manager, MDM

Rewe Group

  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange On-Premises
  • Administration of Microsoft Exchange o365 environment
  • Implementation of the hybrid system between o365, Exchange on Prem and Active Directory on Prem
  • General implementation of Azure Cloud Services and products into the configured structure
  • General configuration and implementation of Azure applications
  • Budgeting and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware deployment
  • Network troubleshooting
  • Tactical procurement of licenses
  • Policies and configuration
  • Contact person for on-site/remote issues
  • Consulting on server design & firewall management
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal/external employees
  • Stakeholder management
  • Design of the OneDrive integration
  • Structural setup / management of VMware vSphere
  • Error and root cause analysis with proper documentation
  • Setup of Exchange Online & Exchange mailbox management
  • Requirement analysis to determine group policies
  • Setup / maintenance of the DNS structure
  • VMware Workspace ONE / interface for Android, iOS assets
  • Identity management
  • Intune deployment
  • Implementation, configuration, administration and management of Intune
  • Microsoft Virtual Desktop deployment
  • Deployment and administration of security and device policies
  • Deployment of configuration policies
  • Definition of conditional access
May 2020 - Dec 2020
8 months

Project Manager, MDM Consultant

IAB Communications GmbH

  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange On-Premises
  • Administration of Microsoft Exchange o365 environment
  • Implementation of Microsoft Azure
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuring and implementing Intune
  • Configuration of MFA
  • Configuration of hybrid Azure (AD/Exchange/Intune/SCCM)
  • Budget planning and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Enterprise Vault new installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switching to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permission management
  • Ensuring Exchange compliance
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Network documentation
  • User management
  • Hardware deployment
  • Network troubleshooting
  • Azure cost management
  • Azure license management
  • Tactical procurement of licenses
  • Configuration of restricted access
  • Policies and configuration
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource usage
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process optimization proposals
  • Orchestrating migration strategy and hybrid operation
  • Contact person for on-site/remote issues
  • Consulting on server design & firewall management
  • DNS analysis
  • Windows Server troubleshooting
  • Designing backup strategies
  • SharePoint consulting
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal and external employees
  • Stakeholder management
  • Design of OneDrive integration
  • Structural setup / management of VMware vSphere
  • Error and root cause analysis with proper documentation
  • Setup of Exchange Online & Exchange mailbox management
  • Requirement analysis to determine group policies
  • Setup / maintenance of the DNS structure
  • VMware Workspace ONE / interface for Android, iOS assets
  • Identity management
  • Permission concepts
  • Data protection and permission security
Apr 2019 - May 2020
1 year 2 months

Project Manager, MDM Consultant

Eisenbahn Bundesamt

  • Introduction of Office 365
  • Consulting in management processes
  • Consulting on server design and setup
  • Consulting on security concepts, policies and configuration
  • Update planning / intervals
  • Software implementations
  • Implementation of Microsoft Azure and services
  • Configuration of hybrid Intune
  • Implementation and configuration of MFA
  • Implementation of O365 services
  • Windows Server troubleshooting
  • Enterprise Vault installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switching to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permission management
  • Ensuring Exchange compliance
  • Designing backup strategies
  • Management and administration of the Microsoft Exchange environment
  • Management and administration of Active Directory
  • Administrative tasks in SharePoint
  • Skype for Business integration / management
  • IP telephony planning
  • Introduction of Microsoft Teams and point of contact for all user questions on-site and remotely
  • Setup of an integration to OneDrive
  • Server landscape planning
  • Regular status meetings
  • Documentation of all performed work
Mar 2019 - Apr 2019
2 months
Essen, Germany

Incident Manager

Innogy

  • Consulting on problem management processes
  • Consulting for the quality assurance process
  • Skype for Business integration
  • Conducting problem reviews and tracking associated actions and their implementation
  • Identification and documentation of continuous process deteriorations / optimization potentials
  • Further development of Salesforce processes
  • Development of Salesforce dashboards
  • Integration of email functionality into Salesforce
Dec 2018 - Mar 2019
4 months
Lisbon, Portugal

Incident Manager

iZettle

  • Incident classification
  • Management and administration of Microsoft Exchange environments On-Premises and o365
  • Troubleshooting network structure
  • Production monitoring
  • Identifying and fixing errors
  • Documentation of troubleshooting
  • Developing incident processes
  • Resolving follow-up errors during product change
  • Finding solutions for unknown cases and problems
  • Internal system training
  • Creating automated scripts for troubleshooting
Jun 2018 - Dec 2018
7 months

Rollout Manager

Robert Half

  • Installation of clients
  • Definition and creation of roles
  • Rule definition
  • Security definitions
  • Security process development
  • Permissions planning
  • Management of user and group policies, and distribution of permissions in Active Directory
  • Management and administration of the Microsoft Exchange environment
  • User training
  • Support for user questions
  • VMware Workspace ONE / Android, iOS interface for assets
  • Installation of Windows 10 clients
  • Planning and scheduling
  • Execution of the rollout
  • Budget and personnel planning
  • Cross-site rollout planning
  • Setting up workstations
  • Office support and user training
  • Deployment of IP telephony
  • Replacement of landline telephony
Apr 2018 - Jun 2018
3 months
Wiesbaden, Germany

Identity & Access Management, Project Coordination

Goetzfried / Bundesagentur für Arbeit

  • Creating, modifying and deactivating users
  • Creating and managing security groups and distribution groups
  • Creating and managing permission groups and master groups
  • Linking permission groups to master groups
  • Control of inheritance and requestability of groups and permissions
  • Assignment of permissions
  • Nesting permission objects
  • Creating groups for drive and folder permissions
  • User management
  • Management and administration of the Microsoft Exchange environment
  • Creating processes and documentation, as well as scripts with database queries
  • Automation scripts for user creation
  • Defining security procedures for user management
  • Creating rules and rule owners, as well as checking for rule violations
  • SQL analysis
  • Project resource planning
Jun 2017 - Sep 2017
4 months
Essen, Germany

Team Lead User Management

b.power / Thyssenkrupp

  • Creating, modifying and deactivating users
  • Creating and managing security groups and distribution groups
  • Creating and managing permission groups
  • Linking permission groups to master groups, as well as creating master groups
  • Management and administration of the Microsoft Exchange environment
  • Creating groups for drive and folder permissions
  • Skype for Business
  • Managing users in Dynamics
  • Adjusting system configuration of Dynamics
  • Optimizing Dynamics workflows
  • Ensuring data maintenance within Dynamics
  • Coordinating troubleshooting in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Managing Dynamics interfaces to other systems
  • Applying Dynamics system updates and patches
  • Monitoring performance in the Dynamics environment
  • Providing user support and training for Dynamics
  • 1st & 2nd level support
  • User management
  • Budget planning and procurement of hardware and software
  • Purchasing, planning and coordination of external resources
  • Cost management
  • License management
  • Tactical license procurement
  • Creating processes, documentation, OneNote wikis and SharePoint pages
  • Defining procedures, workarounds and workflows
  • Script creation with database queries
  • Automation scripts for user creation
  • Defining security procedures for user management
Jul 2016 - Jun 2017
1 year
Bonn, Germany

Incident Manager

Altran / Telekom

  • Standard operation of NGSSM
  • Troubleshooting in the fixed network structure
  • Production monitoring of the fixed network
  • Detecting and fixing errors in production schedules
  • Resolving subsequent errors during product changes
  • Cleanup and repair of inventory
  • Finding solutions for unknown cases and issues
  • Internal system training
  • Documentation of troubleshooting
  • Creating automated scripts for troubleshooting
Jan 2016 - Jul 2016
7 months

Rollout Technician / IT Support

Robert Half

  • Installing Microsoft Surface Pro 3 with Windows 8.1
  • Setting up workstations
  • Office support
  • Managing user and group policies, and distributing permissions in Active Directory
  • Management and administration of the Microsoft Exchange environment
  • User training
  • Support for user questions
Aug 2015 - Oct 2015
3 months
Frankfurt, Germany

Call Center Agent / IT Support

Gevecom

  • Customer acquisition and telephone sales
  • Resolving user IT issues
  • Troubleshooting software issues (Pepperdial)
  • Managing user accounts on Linux
  • Managing telephone software
  • Debugging scripts
  • Replacing and upgrading phones and PCs
  • Configuring new user profiles
  • Managing databases with MySQL
May 2015 - Jul 2015
3 months
Stuttgart, Germany

1st & 2nd Level Support

Emagine / Gft

  • Testing software
  • Configuring and installing clients
  • Managing SCCM updates
  • Office support and telephone user support
  • License monitoring
  • User training
  • Account management
  • Managing users and groups with Active Directory
  • Purchasing hardware and software
  • Logging and processing tickets
  • Scheduling meetings
  • Creating and managing Excel spreadsheets
  • Managing and administering the Microsoft Exchange environment
  • Enterprise Vault configurations
  • Mobile device support
  • Configuring iOS and Android devices
  • Performing user management in Dynamics
  • Ensuring data maintenance within Dynamics
  • Coordinating troubleshooting in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Applying Dynamics system updates and patches
  • Conducting performance monitoring in the Dynamics environment
Dec 2014 - May 2015
6 months

Technical Support

Robert Half / Celes Systems

  • Creating and managing user groups via Active Directory
  • Managing and administering the Microsoft Exchange environment
  • SCCM software packaging
  • Installing thin clients, notebooks, and PCs
  • Creating Excel spreadsheets
  • Telephone support (UHD)
  • Software testing
  • Debugging scripts
  • Scheduling meetings
  • Laying cables at workstations
Oct 2014 - Dec 2014
3 months
Osnabrück, Germany

1st Level Supporter (UHD)

Sievers SNC Mitte

  • Creating tickets with ITIL
  • Processing tickets
  • Categorizing tickets
  • Managing users and groups with Active Directory
Apr 2013 - Dec 2013
9 months
Wiesbaden, Germany

Rollout Supporter, System Administrator, 1st & 2nd Level Supporter

Schufa Holding AG

  • Installing new notebooks, software packaging, and software management via SCCM
  • Creating groups, users, and clients in Active Directory
  • Office support
  • Managing the Citrix environment
  • Setting up virtualization software
  • Hardware rollout (setting up new workstations)
  • Installing thin clients via SCCM with Windows Embedded 7
  • 1st, 2nd & 3rd level support for user issues
  • Documentation for user training and planning the training
  • Project management assistance
  • Rollout documentation

System Engineer

  • Consulting for Problem Management and Quality Assurance Processes

  • Visual Basic, Xml, C#, C++, SQL, Citrix, VMWare, VirtualBox, AWS Cloud

  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022

  • Microsoft Azure & Exchange

  • Windows XP, Vista, 7, 8, 8.1, 10

  • Linux, Max OSX, Android, IOS, Skype for Business, Microsoft Lync

  • Office 2003, 2007, 2010, 2013, 2016, 365

  • Microsoft SharePoint 2003, 2010, 2013, 2016, 365

  • Microsoft Access 2003, 2010, 2013, 2016

  • Identification and documentation of continuous process deviations/optimization potential

  • Analysis and development of Salesforce processes

  • Conducting problem reviews and tracking related actions through to implementation

  • Incident classification and customization of incident processes

  • Identifying, correcting, and documenting errors

  • Internal system training

  • Troubleshooting unknown errors and issues

  • Creating automated scripts

  • Creating and administering security groups, distribution groups, master groups, and other authorization groups

  • Definition and creation of roles and rules

  • Administration of user and group policies

  • Rolling out and implementing authentication groups in Active Directory

  • Design and implementation of IT rollouts as project manager (cross-site)

  • Budget and personnel planning

  • Security definition and security process development

  • Office support and support for user requests

  • User training and documentation of trainings

  • Administration of Microsoft Exchange

  • SQL evaluation

  • Development of processes, documentation, OneNote wikis, and SharePoint structures

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (5 years), Government and Administration (2.5 years), Transportation (1 year), Manufacturing (1 year), Real Estate (1 year), and Banking and Finance (1 year).

Information Technology
Government and Administration
Transportation
Manufacturing
Real Estate
Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (10 years), Project Management (5.5 years), Operations (2 years), Procurement (1.5 years), and Customer Service (1.5 years).

Information Technology
Project Management
Operations
Procurement
Customer Service

Skills

  • System Administrator
  • Consulting For Problem Management And Quality Assurance Processes
  • Visual Basic, Xml, C#, C++, Sql, Citrix, Vmware, Virtualbox, Aws Cloud
  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022
  • Microsoft Azure & Exchange
  • Windows Xp, Vista, 7, 8, 8.1, 10
  • Linux, Mac Osx, Android, Ios, Skype For Business, Microsoft Lync
  • Office 2003, 2007, 2010, 2013, 2016, 365
  • Microsoft Sharepoint 2003, 2010, 2013, 2016, 365
  • Microsoft Access 2003, 2010, 2013, 2016
  • Identifying And Documenting Ongoing Process Deviations And Optimization Potential
  • Analysis And Development Of Salesforce Processes
  • Performing Problem Reviews And Following Up On Related Measures And Their Implementation
  • Incident Classification And Adjustment Of Incident Processes
  • Identifying, Correcting, And Documenting Errors
  • Internal System Training
  • Finding Solutions For Unknown Errors And Problems
  • Creating Automated Scripts
  • Creating And Administering Security Groups, Distribution Groups, Master Groups, And Other Authorization Groups
  • Defining And Creating Roles And Rules
  • Administration Of User And Group Policies
  • Deploying And Introducing Authentication Groups In Active Directory
  • Designing And Implementing It Rollouts As A Project Manager (Cross-site)
  • Budget And Personnel Planning
  • Security Definition And Security Process Development
  • Office Support And Support For User Requests
  • User Training And Training Documentation
  • Administration Of Microsoft Exchange
  • Sql Evaluation
  • Development Of Processes, Documentation, Onenote Wikis, And Sharepoint Structures

Languages

English
Advanced
German
Intermediate

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mark based?

Mark is based in Grünstadt, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Mark speak?

Mark speaks the following languages: English (Advanced), German (Intermediate).

How many years of experience does Mark have?

Mark has at least 10 years of experience. During this time, Mark has worked in at least 21 different roles and for 24 different companies. The average length of individual experience is 5 months. Note that Mark may not have shared all experience and actually has more experience.

What roles would Mark be best suited for?

Based on recent experience, Mark would be well-suited for roles such as: Consultant Intune, Dynamics, Ivanti Mobile Iron, Consultant Intune/Azure/Windows/Linux Specialist, Consultant Active Directory Migration / MDM.

What is Mark's latest experience?

Mark's most recent position is Consultant Intune, Dynamics, Ivanti Mobile Iron at R+V AG.

What companies has Mark worked for in recent years?

In recent years, Mark has worked for R+V AG, Bundesdruckerei, SSI Schaefer, ITDZ Berlin, and Bistum Trier.

Which industries is Mark most experienced in?

Mark is most experienced in industries like Information Technology (IT), Government and Public Administration, and Transportation and Logistics. Mark also has some experience in Manufacturing, Banking and Finance, and Telecommunication.

Which business areas is Mark most experienced in?

Mark is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Mark also has some experience in Procurement and Purchasing, Customer Service, and Quality Assurance (QA).

Which industries has Mark worked in recently?

Mark has recently worked in industries like Information Technology (IT), Government and Public Administration, and Transportation and Logistics.

Which business areas has Mark worked in recently?

Mark has recently worked in business areas like Information Technology (IT), Project Management, and Procurement and Purchasing.

What is the availability of Mark?

Mark is immediately available full-time for suitable projects.

What is the rate of Mark?

Mark's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Mark?

To hire Mark, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200
900
600
300
Market avg: 870-1030 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.