Recommended expert

Mark Offer

Consultant Intune, Dynamics, Ivanti Mobile Iron

Mark Offer
Grünstadt, Germany

Experience

Jun 2024 - Oct 2024
5 months

Consultant Intune, Dynamics, Ivanti Mobile Iron

R+V AG

  • Setting up and managing the Intune environment
  • Software management in Intune
  • Software packaging in Intune
  • Entra ID administration
  • Entra ID security
  • Migration preparation from Mobile Iron to Intune
  • Implementation of Microsoft Intune
  • Managing and migrating users in Entra ID and Intune
  • Introduction of Dynamics 365
  • Data migration and integration
  • Coordinating hybrid setup
  • Setting up Azure integration
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Jan 2024 - Mar 2024
3 months

Consultant Intune/Azure/Windows/Linux specialist

Bundesdruckerei

  • Interface for programming software that manages communication between Windows and Linux clients in a special hardware setup
  • Setting up and managing the Intune environment
  • Software packaging in Intune
  • Process management
  • GPO management
  • Script creation and distribution
  • System hardening
  • Server management
  • Golden image management for Linux clients
  • Azure administration
  • Creating a software concept for software that controls Windows and Linux
  • Setting up software deployment for all services and the software
  • Update concept
  • Network optimization
  • Backup management
  • Server administration
  • Network planning
  • Operating manual for Intune/ARM client
  • Azure dashboard for the developed software
  • Dashboard design
Aug 2023 - Sep 2024
1 year 2 months

Consultant Active Directory directory migration / MDM

SSI Schaefer

  • Migrating from old to new environment
  • Provisioning clients as PAW (Privileged Access Workstation)
  • Designing tiered concept
  • Implementing tiered concept
  • Configuring tiered concept
  • Security definitions
  • Designing Exchange Tier 0
  • Exchange administration
  • Exchange migration
  • Designing hybrid Exchange Tier 0
  • Design and implementation of Information Rights Management
  • Designing encryption solutions for email transfer
  • Developing and implementing permission concept
  • Adjusting GPO concept
  • Implementing GPOs
  • Intune administration
  • Managing Azure AD administration
  • Azure AD security compliance
  • Azure firewall management
  • Setting up VPN
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Audit design
  • Domain cleanup
  • Domain trust concept and integration into Tier 0 environment
  • Configuring WinRM tool
  • Server migration
  • Server update from 2012 and 2012 R2
  • Migration from Ivanti to Intune
  • Intune system hardening
  • Mobile Device Management
  • Device management and security processes
  • Device Authentication Processes
  • User Management
  • Designing identity access management
  • Creating audits and security automation via PowerShell
  • Introduction of Dynamics 365
  • Data migration and integration
  • Coordinating hybrid setup
  • Setting up Azure integration
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Mar 2023 - Jul 2023
5 months

Consultant Active Directory directory migration / MDM

ITDZ Berlin

  • Building a new AD environment according to tier guidelines
  • System hardening for clients, systems, and access
  • OU hardening
  • CIS GPO management
  • Migrating from old to new environment
  • Provisioning clients as PAW (Privileged Access Workstation)
  • Designing Tier 0 Exchange and AD environment
  • Checking hybrid compatibility
  • Encryption concepts for email transmission: SMTPS, S/MIME/TLS/OME
  • Encryption analysis and best practices
  • IRM (Information Rights Management for Exchange) configuration
  • Designing tiered concept
  • Implementing tiered concept
  • Configuring tiered concept
  • Security definitions
  • Developing and implementing permission concept
  • Adjusting GPO concept
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Firewall management
  • Setting up VPN
  • Security updates
  • Network security
  • Audit design
  • Domain cleanup
  • Domain trust concept and integration into Tier 0 environment
  • Building IAM concept
  • Implementing IAM structure based on tier level AD
Jan 2023 - Jun 2023
6 months

Service Delivery Manager, Software Manager, Administrator, Citrix, Client Management, MDM

Bistum Trier

  • Setting up and managing the Intune environment
  • Client Migration
  • Software packaging in Intune and SCCM
  • Process management
  • Enterprise Vault resource analysis
  • Capacity planning
  • Exchange time management
  • Installation risk analysis
  • Preparing backup strategy
  • Enterprise Vault reinstallation
  • Configuring Exchange DAG
  • Windows Server maintenance
  • Configuring Office 365
  • Configuring Exchange Online
  • Configuring Information Rights Management
  • Designing Tier 0 system structure for Exchange Online
  • GPO management
  • Script creation and distribution
  • Firewall management
  • Setting up VPN
  • Security updates
  • Network security
  • System hardening
  • SCCM hybrid configuration and management
  • Server management
  • Golden image management (Citrix) with SCCM
  • Azure AD administration
  • Azure tenant hardening
  • Virtualization via Azure
  • Introduction of Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user trainings
  • Creating user manuals
  • Coordinating troubleshooting and system tests
  • Developing process optimization suggestions
  • Orchestrating migration strategy and hybrid operations
  • Exchange administration
  • Implementing Exchange Tier 0 concept
Jul 2022 - Jan 2023
7 months

Sub-project Lead, Service Delivery Manager, Software Manager, Administrator, MDM

RNV

  • Inventory of the current infrastructure
  • Intune administration
  • SCCM administration
  • SharePoint on-premises farm administration
  • SharePoint Online administration
  • Azure/O365 hybrid administration
  • Microsoft Teams administration
  • Software implementations
  • Process development
  • Taking over day-to-day operations
  • Enterprise Vault new installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switching to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage space management
  • Vault permission management
  • Ensuring Exchange compliance
  • Exchange hybrid system update
  • Email encryption implementation (S/MIME, TLS)
  • Exchange Tier 0 security concept & implementation
  • Intune implementation & configuration
  • Security & Compliance implementation & configuration
  • Limited Access (conditional access) implementation & configuration
  • License budget planning
  • Purchasing, planning and coordination of external resources
  • Process control
  • IT risk management
  • Introduction of Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process optimization proposals
  • Orchestrating migration strategy and hybrid operation
  • Windows Defender configuration and planning
  • Azure cost management
  • Azure license management
  • Tactical license purchasing
  • Software management
  • Software migrations
  • Support
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuration of apps to be installed
  • Configuration of configuration profiles
  • Configuration of deployment profiles
  • Definition of an access structure for clients and users
  • Integration of Azure Information Protection management
  • Restriction concept and implementation of individual application restrictions by device platform
  • Securing web access
  • Training of internal IT staff for email awareness, encryption, and data transfer
Oct 2021 - Aug 2022
11 months

IT Manager, Project Manager, Administrator, Azure Migration Manager, MDM

Conen Group

  • Inventory of the current infrastructure
  • Introduction of Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process optimization proposals
  • Orchestrating migration strategy and hybrid operation
  • Exchange Online hybrid configuration
  • Exchange security checks
  • Enterprise Vault management
  • Enterprise Vault new installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Migrating Skype for Business to Microsoft Teams
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switching to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage space management
  • Vault permission management
  • Ensuring Exchange compliance
  • Encryption testing, conceptualization, and implementation
  • Designing the new Exchange environment and implementation
  • Taking over day-to-day operations
  • Intune implementation & configuration
  • Security & Compliance implementation & configuration
  • Limited Access (conditional access) implementation & configuration
  • Hardware and software budget planning and purchasing
  • Purchasing, planning and coordination of external resources
  • Network oversight
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Azure cost management
  • Azure license management
  • Tactical license purchasing
  • Training users on O365 applications and awareness
  • Training internal IT on working with Exchange Online, hybrid, and encryptions
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuration of apps to be installed
  • Configuration of configuration profiles
  • Configuration of deployment profiles
  • Definition of an access structure for clients and users
  • Integration of Azure Information Protection management
  • Restriction concept and implementation of individual application restrictions by device platform
  • Securing web access
Sep 2021 - Oct 2021
2 months

Implementation Manager, SCCM Project Lead, MDM

Aida

  • SCCM implementation
  • Planning Azure implementation
  • Intune configuration
  • MFA configuration
  • Azure Defender configuration
  • Azure Information Protection configuration
  • Implementation of hybrid scenario between SCCM and Intune
  • Creation of task sequences
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Software packaging for Intune
  • Hybrid management
  • Hardware and software budget planning and purchasing
  • Purchasing, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Tactical license purchasing
  • Software distribution plan
  • Process management
  • Project management
  • Project coordination
Mar 2021 - Sep 2021
7 months

Implementation Manager, Administrator, MDM

Sport Five

  • Active Directory and Azure Active Directory administration
  • Microsoft Exchange on-premises administration
  • Microsoft Exchange O365 (Azure) administration
  • Azure Information Protection configuration
  • Azure Rights Management configuration
  • Microsoft Intune configuration
  • Configuration of sensitivity labels
  • Microsoft Teams configuration and administration
  • SIP integration configuration
  • Phone number assignment and routing configuration
  • General implementation of Azure applications
  • Enterprise Vault new installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Enterprise Vault customization
  • Switching to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage space management
  • Vault permission management
  • Ensuring Exchange compliance
  • Creating a security concept for data processing and access (based on AIP)
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Policies and Configuration
  • GPO administration for internal/external staff
  • Stakeholder management
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Design for OneDrive integration
  • Structural setup and administration of VMware vSphere
  • Error and cause analysis with appropriate documentation
  • Setup of Exchange Online and mailbox management
  • Requirement analysis for defining group policies
  • Setup and maintenance of the DNS landscape
  • VMware Workspace ONE / Android and iOS integration for assets
  • Identity Management
  • Introduction of Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system testing
  • Developing process optimization proposals
  • Orchestrating migration strategy and hybrid operation
  • Intune deployment
  • Hardware and software budget planning and purchasing
  • Purchasing, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Tactical license purchasing
  • Administration and management of Intune
  • Microsoft Virtual Desktop deployment
  • Deployment and administration of security and device policies
  • Deployment of configuration policies
  • Definition of conditional access
Jan 2021 - Sep 2021
9 months

Active Directory & Exchange Architect

Airbus/Bundeswehr/Nato

  • Analysis of the Exchange environment and communication paths
  • Requirements definition for encrypted communication in connection with Exchange and Outlook
  • Design and implementation of multi-layer encryption
  • Scripting and code adaptation of encryption methods
  • Triple encryption for message communication
  • Coordination and implementation of add-ons for encryption and decryption
  • Security assessment according to Bundeswehr and NATO guidelines
  • Successful design and implementation of the concept
  • Training of internal IT on issues and solutions with the newly implemented encryptions
  • Creation of training videos for users on how to use the new tools
Jan 2021 - Mar 2021
3 months

Administration, Intune Rollout Manager, MDM

Rewe Group

  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange on-premises
  • Administration of Microsoft Exchange in an Office 365 environment
  • Implementation of the hybrid system between Office 365, on-premises Exchange and on-premises Active Directory
  • General implementation of Azure cloud services and products into the configured structure
  • General configuration and implementation of Azure applications
  • Budgeting and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Azure cost management
  • Azure license management
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User administration
  • Hardware implementation
  • Network troubleshooting
  • Tactical license procurement
  • Policies and configuration
  • Point of contact for on-site and remote issues
  • Server concept consulting & firewall management
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal/external employees
  • Stakeholder management
  • Design of OneDrive integration
  • Structural setup / administration of VMware vSphere
  • Error and root cause analysis with appropriate documentation
  • Setup of Exchange Online & mailbox management
  • Requirement analysis for defining group policies
  • Setup / management of DNS environment
  • VMware Workspace ONE / interface for Android and iOS assets
  • Identity management
  • Intune deployment
  • Implementation, configuration, administration and management of Intune
  • Deployment of Microsoft Virtual Desktop
  • Deployment and administration of security and device policies
  • Deployment of configuration policies
  • Definition of conditional access
May 2020 - Dec 2020
8 months

Project Manager, MDM Consultant

IAB Communications GmbH

  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange on-premises
  • Administration of Microsoft Exchange in an Office 365 environment
  • Implementation of Microsoft Azure
  • General implementation of Azure cloud services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuring and implementing Intune
  • Configuration of MFA
  • Configuration of hybrid Azure (AD/Exchange/Intune/SCCM)
  • Budget planning and procurement of hardware and software
  • Procurement, planning and coordination of external resources
  • Enterprise Vault reinstallation
  • Configuration of Exchange DAG
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Customization of Enterprise Vault
  • Changeover of DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage space management
  • Vault permission management
  • Ensuring Exchange compliance
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Network documentation
  • User administration
  • Hardware implementation
  • Network troubleshooting
  • Azure cost management
  • Azure license management
  • Tactical license procurement
  • Configuration of restricted access
  • Policies and configuration
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource utilization
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system tests
  • Developing process optimization proposals
  • Orchestrating migration strategy and hybrid operation
  • Point of contact for on-site and remote issues
  • Server concept consulting & firewall management
  • DNS analysis
  • Windows Server troubleshooting
  • Designing backup strategies
  • SharePoint consulting
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal and external employees
  • Stakeholder management
  • Design of OneDrive integration
  • Structural setup / administration of VMware vSphere
  • Error and root cause analysis with appropriate documentation
  • Setup of Exchange Online & mailbox management
  • Needs assessment for defining group policies
  • Setup / management of DNS environment
  • VMware Workspace ONE / interface for Android and iOS assets
  • Identity management
  • Permission concept design
  • Data protection and permission security
Apr 2019 - May 2020
1 year 2 months

Project Manager, MDM Consultant

Eisenbahn Bundesamt

  • Introduction of Office 365
  • Consulting on management processes
  • Consulting on server design and setup
  • Consulting on security concepts, policies and configuration
  • Update planning / intervals
  • Software implementations
  • Implementation of Microsoft Azure and services
  • Configuration of hybrid Intune
  • Implementation and configuration of MFA
  • Implementation of Office 365 services
  • Windows Server troubleshooting
  • Enterprise Vault installation
  • Configuration of Exchange DAG
  • Windows Server maintenance
  • Exchange data migration
  • MS SQL integration
  • Customization of Enterprise Vault
  • Changeover of DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage space management
  • Vault permission management
  • Ensuring Exchange compliance
  • Designing backup strategies
  • Administration and management of the Microsoft Exchange environment
  • Administration and management of Active Directory
  • Administrative tasks in SharePoint
  • Skype for Business integration / administration
  • Planning IP telephony
  • Introduction of Microsoft Teams and point of contact for all user questions on-site and remote
  • Setup of OneDrive integration
  • Planning of server landscapes
  • Regular status meetings
  • Documentation of all completed work
Mar 2019 - Apr 2019
2 months
Essen, Germany

Incident Manager

Innogy

  • Consulting on problem management processes
  • Consulting for the quality assurance process
  • Skype for Business integration
  • Conducting problem reviews and tracking related actions and their implementation
  • Identifying and documenting continuous process improvements / optimization potentials
  • Further development of Salesforce processes
  • Development of Salesforce visualizations
  • Integration of email functionality in Salesforce
Dec 2018 - Mar 2019
4 months
Lisbon, Portugal

Incident Manager

iZettle

  • Incident classification
  • Management and administration of Microsoft Exchange environments on-premises and Office 365
  • Troubleshooting network structure
  • Production monitoring
  • Identifying and resolving errors
  • Documentation of troubleshooting
  • Development of incident processes
  • Resolving subsequent errors during product change
  • Finding solutions for unknown cases and issues
  • Internal training on systems
  • Creation of automated scripts for troubleshooting
Jun 2018 - Dec 2018
7 months

Rollout Manager

Robert Half

  • Client installation
  • Role definition and creation
  • Rule definition
  • Security settings definition
  • Security process development
  • Permission planning
  • Managing user and group policies and distributing permissions in Active Directory
  • Managing and administering the Microsoft Exchange environment
  • User training
  • Support for incoming user inquiries
  • VMware Workspace ONE / Android and iOS interface for assets
  • Windows 10 client installation
  • Planning and scheduling
  • Rollout execution
  • Budget and staffing planning
  • Cross-site rollout planning
  • Workstation setup
  • Office support and user training
  • IP telephony setup
  • Landline telephony replacement
Apr 2018 - Jun 2018
3 months
Wiesbaden, Germany

Identity & Access Management, Project Coordination

Goetzfried / Bundesagentur für Arbeit

  • Creating, modifying, and deactivating users
  • Creating and managing security groups and distribution groups
  • Creating and managing permission groups and master groups
  • Linking permission groups to master groups
  • Controlling inheritance and requestability of groups and permissions
  • Assigning permissions
  • Nesting permission objects
  • Creating groups for drive and folder permissions
  • User management
  • Managing and administering the Microsoft Exchange environment
  • Creating processes and documentation, as well as scripts with database queries
  • Automation scripts for user creation
  • Defining security operations for user management
  • Creating rules and rule owners, and reviewing rule violations
  • SQL analysis
  • Planning project resources
Jun 2017 - Sep 2017
4 months
Essen, Germany

Team Lead User Management

b.power / Thyssenkrupp

  • Creating, modifying, and deactivating users
  • Creating and managing security groups and distribution groups
  • Creating and managing permission groups
  • Linking permission groups to master groups, and creating master groups
  • Managing and administering the Microsoft Exchange environment
  • Creating groups for drive and folder permissions
  • Skype for Business
  • Performing user management in Dynamics
  • Customizing system configuration in Dynamics
  • Optimizing Dynamics workflows
  • Ensuring data maintenance within Dynamics
  • Coordinating issue resolution in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Managing interfaces between Dynamics and other systems
  • Applying system updates and patches in Dynamics
  • Monitoring performance in the Dynamics environment
  • Providing user support and training for Dynamics
  • 1st and 2nd level support
  • User management
  • Budget planning and purchasing hardware and software
  • Procuring, planning, and coordinating external resources
  • Cost management
  • License management
  • Tactical license purchasing
  • Creating processes, documentation, OneNote wikis, and SharePoint pages
  • Defining procedures, workarounds, and workflows
  • Writing scripts with database queries
  • Automation scripts for user creation
  • Defining security operations for user management
Jul 2016 - Jun 2017
1 year
Bonn, Germany

Incident Manager

Altran / Telekom

  • NGSSM regular operation
  • Troubleshooting in the fixed network structure
  • Monitoring production in the fixed network
  • Identifying and fixing errors in production plans
  • Resolving follow-up errors during product changes
  • Cleaning up and repairing inventory
  • Finding solutions for unknown cases and issues
  • Conducting internal system training
  • Documenting error resolutions
  • Creating automated scripts for error resolution
Jan 2016 - Jul 2016
7 months

Rollout Technician / IT Support

Robert Half

  • Installing Microsoft Surface Pro 3 with Windows 8.1
  • Setting up workstations
  • Office support
  • Managing user and group policies and distributing permissions in Active Directory
  • Managing and administering the Microsoft Exchange environment
  • Training users
  • Support for incoming user inquiries
Aug 2015 - Oct 2015
3 months
Frankfurt, Germany

Call Center Agent / IT Support

Gevecom

  • Customer acquisition and telephone sales
  • Resolving users' IT issues
  • Solving software problems (Pepperdial)
  • Managing user accounts on Linux
  • Managing telephone software
  • Debugging scripts
  • Replacing and upgrading phones and PCs
  • Configuring new user profiles
  • Managing databases with MySQL
May 2015 - Jul 2015
3 months
Stuttgart, Germany

1st & 2nd Level Support

Emagine / Gft

  • Testing software
  • Configuring and installing clients
  • SCCM update management
  • Office support and phone support for users
  • License monitoring
  • User training
  • Account management
  • Managing users and groups with Active Directory
  • Purchasing hardware and software
  • Logging and processing tickets
  • Scheduling meetings
  • Creating and managing Excel data sheets
  • Managing and administering the Microsoft Exchange environment
  • Enterprise Vault configurations
  • Mobile device support
  • Configuring iOS and Android devices
  • Managing users in Dynamics
  • Ensuring data maintenance within Dynamics
  • Coordinating troubleshooting in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Applying Dynamics system updates and patches
  • Performing performance monitoring in the Dynamics environment
Dec 2014 - May 2015
6 months

Technical Support

Robert Half / Celes Systems

  • Creating and managing user groups via Active Directory
  • Managing and administering the Microsoft Exchange environment
  • SCCM software packaging
  • Installing thin clients, notebooks, and PCs
  • Creating Excel data sheets
  • Phone support (UHD)
  • Software testing
  • Troubleshooting scripts
  • Scheduling meetings
  • Laying cables at workstations
Oct 2014 - Dec 2014
3 months
Osnabrück, Germany

1st-Level Supporter (UHD)

Sievers SNC Mitte

  • Creating tickets using ITIL
  • Processing tickets
  • Categorizing tickets
  • Managing users and groups with Active Directory
Apr 2013 - Dec 2013
9 months
Wiesbaden, Germany

Rollout Supporter, System Administrator, 1st & 2nd Level Supporter

Schufa Holding AG

  • Installing new notebooks, software packaging and management via SCCM
  • Creating groups, users, and clients in Active Directory
  • Office support
  • Managing the Citrix environment
  • Setting up virtualization software
  • Hardware rollout (setting up new workstations)
  • Installing thin clients via SCCM with Windows Embedded 7
  • 1st, 2nd & 3rd level support for user issues
  • Documentation for user training and planning training
  • Project management assistance
  • Rollout documentation

System Engineer

  • Consulting for Problem Management and Quality Assurance Processes

  • Visual Basic, Xml, C#, C++, SQL, Citrix, VMWare, VirtualBox, AWS Cloud

  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022

  • Microsoft Azure & Exchange

  • Windows XP, Vista, 7, 8, 8.1, 10

  • Linux, Mac OSX, Android, iOS, Skype for Business, Microsoft Lync

  • Office 2003, 2007, 2010, 2013, 2016, 365

  • Microsoft SharePoint 2003, 2010, 2013, 2016, 365

  • Microsoft Access 2003, 2010, 2013, 2016

  • Identification and documentation of continuous process deviations/optimization potential

  • Analysis and development of Salesforce processes

  • Conducting problem reviews and tracking corresponding actions and their implementation

  • Incident classification and adjustment of incident processes

  • Identifying, correcting, and documenting errors

  • Internal system training

  • Troubleshooting unknown errors and issues

  • Creating automated scripts

  • Creation and administration of security groups, distribution groups, master groups, and other authorization groups

  • Definition and creation of roles and rules

  • Administration of user and group policies

  • Rolling out and introducing authentication groups in Active Directory

  • Designing and implementing IT rollouts as a project manager (cross-site)

  • Budget and personnel planning

  • Security definition and security process development

  • Office support and support for user requests

  • User training and documentation of training sessions

  • Administration of Microsoft Exchange

  • SQL evaluation

  • Development of processes, documentation, OneNote wikis, and SharePoint structures

Skills

  • System Administrator
  • Consulting For Problem Management And Quality Assurance Processes
  • Visual Basic, Xml, C#, C++, Sql, Citrix, Vmware, Virtualbox, Aws Cloud
  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022
  • Microsoft Azure & Exchange
  • Windows Xp, Vista, 7, 8, 8.1, 10
  • Linux, Max Osx, Android, Ios, Skype For Business, Microsoft Lync
  • Office 2003, 2007, 2010, 2013, 2016, 365
  • Microsoft Sharepoint 2003, 2010, 2013, 2016, 365
  • Microsoft Access 2003, 2010, 2013, 2016
  • Identification And Documentation Of Continuous Process Deviations/optimization Potentials
  • Analysis And Development Of Salesforce Processes
  • Conducting Problem Reviews And Tracking Corresponding Actions And Their Implementation
  • Incident Classification And Adjustment Of Incident Processes
  • Identifying, Correcting, And Documenting Errors
  • Internal System Training
  • Finding Solutions For Unknown Errors And Issues
  • Creating Automated Scripts
  • Creating And Administering Security Groups, Distribution Groups, Master Groups, And Other Authorization Groups
  • Defining And Setting Up Roles And Rules
  • Administering User And Group Policies
  • Deploying And Introducing Authentication Groups In Active Directory
  • Designing And Implementing It Rollouts As A Project Manager (Cross-site)
  • Budget And Personnel Planning
  • Security Definition And Security Process Development
  • Office Support And Support For User Requests
  • User Training And Documentation Of Training
  • Administration Of Microsoft Exchange
  • Sql Evaluation
  • Development Of Processes, Documentation, Onenote Wikis, And Sharepoint Structures

Languages

English
Advanced
German
Intermediate
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Mike Barthel
Mike Barthel

System and Endpoint Hardening

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Philipp Schmidt
Philipp Schmidt

MS365 Consultant/Solution Architect

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Pierre Gronau
Pierre Gronau

Ansible Automation, Windows Third Level Support

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Christian Fritsch
Christian Fritsch

Architecture Management

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Stephan Le anh
Stephan Le anh

IT all-rounder

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Kristof Blümel
Kristof Blümel

Strategic Consulting

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Frank Joraschkewitz
Frank Joraschkewitz

Lead Project Manager

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Peter Fleischer
Peter Fleischer

Subproject Manager and Solution Architect - Microsoft 365 Transformation

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Dirk Behringer
Dirk Behringer

Senior Consultant Database Administration and SQL

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Jin-ho Yun
Jin-ho Yun

Server Migration Consultant

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Thomas Richter
Thomas Richter

Tender for Workplace Services and M365

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Christian Enderle
Christian Enderle

IT Consulting / IT Rebuild

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Vincenzo Kenk
Vincenzo Kenk

Interim IT Department Head IS NSS

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Christoph Holzer
Christoph Holzer

Managing Director; Senior IT Infrastructure & Cybersecurity Consultant

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Andreas Fischer
Andreas Fischer

Project Manager & Portfolio Owner for Infrastructure (Automotive)

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Markus Halbedel
Markus Halbedel

Senior IT-Infrastructure, Cloud & Security Consultant

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Georg Danebrock
Georg Danebrock

Senior Project Manager

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Daniel Jüntgen
Daniel Jüntgen

Information Security Consultant

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Marco Fischer
Marco Fischer

System Engineer – VMware, Veeam

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David Bleyer
David Bleyer

Acting Partner

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Huy Nguyen
Huy Nguyen

Modern Workplace & Dynamics 365 Consultant

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Sohail Labiq
Sohail Labiq

IT System Administrator MDM & MAM

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Michael Lenz
Michael Lenz

Identity & PAM Architect

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Tom Faulhaber
Tom Faulhaber

Project Manager SOC Service Transition and Implementation of Microsoft Cloud Security Solutions

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Andreas Eckert
Andreas Eckert

IT Services - Support & Automation

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Mohamad Dib-skhni
Mohamad Dib-skhni

Project Engineer

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Iraj Zargani
Iraj Zargani

Senior System Administrator

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