Leon L.
IT Specialist / 2nd Level Support
Experience
Feb 2024 - Aug 2024
7 monthsIT Specialist / 2nd Level Support
HASOMED/ ITCOS
- Client management
- Personnel management
- Meeting project targets
- Consulting & customer support
- Infrastructure support for medical practices
- Firewall setup
- Endpoint protection installation and administration
- Client-server infrastructure installation
- VPN installation
- Customization, maintenance and updating of existing systems and devices
- Telematics infrastructure (TI)
- VM connector configuration
- Communication in healthcare
- Activation of HBA and SMC-B
- Error analysis and resolution
- Employee support for business-specific software
- Escalating tickets to 3rd-level support
- Commissioning of card terminals (e.g. Orga, Cherry, etc.)
- EasyTI installation / configuration
- Troubleshooting & scheduling
- Deregistration of old hardware/connectors
- Database administration
Jun 2023 - May 2024
1 year2nd & 3rd Level Support, IT Specialist
Tüv Süd
- Client support:
- Windows 10/11 administration
- Client management
- Active Directory
- System Center Configuration Manager
- MS Exchange administration
- BMC Service Desk Express (ticket system)
- VIP onsite support
- Mobile device management
- Data backup
- Workspace management
- Software asset management
- Incident management
- Routing service cases
- Escalation management
- Migration of new devices
- Inventory & documentation
- Phone support
- Remote support via SCCM
- Customer training
- System provisioning
- Top support:
- International printer management
- Printer installation
- Planning field staff assignments
- Remote support via SCCM
- Troubleshooting & scheduling
- Inventory & documentation
- Escalation management
- VIP care
- Auto partner:
- VIP care
- Windows 10/11 administration
- Active Directory
- System Center Configuration Manager
- BMC Service Desk Express
- Remote support via TeamViewer
- Problem solving on AVL
- Responsible for car test benches
- Emission tests (DSS)
- Configuration of inspection adapters
- MEG’s (test kits)
- Routing service cases
Feb 2023 - Jun 2023
5 months2nd & 3rd Level Support
Artzpraxis Steinbring
- Windows 10 administration
- Software distribution via AD
- 2nd level support
- Implementing new security policies (health insurance)
- Mobile device management
- Troubleshooting & scheduling
- Database maintenance
- Data protection review
- Windows server/client installation
- Customer data backup
- Remote support
- Ticket support
- Email support
- License management
- Escalation management
Feb 2022 - Jun 2023
1 year 5 monthsIT Coordinator, IT Specialist
Würth-IT
- Project controlling (WSL)
- Recruiting
- Employee monitoring
- Task allocation among staff
- Conflict resolution
- Process optimization & troubleshooting
- Project planning & scheduling
- Escalation management
- VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
- SAP administration
- AD administration
- Windows 10/11 administration
- SLA handling (Würth Systems)
- Helpdesk support (WSL, hardware & software)
- Presentation creation
- License management
- Software distribution via Matrix42
- Backup creation and restoration
- Documentation of Würth Systems
- Software asset management
- Device personalization (parent & subsidiary companies)
- New device testing
- Domain changes
- Incident management
- Client and user acceptance testing
Jan 2022 - Feb 2022
2 monthsIT Coordinator
Aida
- Project controlling
- Conflict resolution
- Process optimization
- Meeting project targets
- Mobile device management
- VIP care
- Employee monitoring
- Inventory management
- Troubleshooting & scheduling
- Escalation management
- Client acceptance testing
Sep 2021 - Dec 2021
4 monthsSystem Administrator
Aareal Bank
- Windows 10 administration
- Active Directory
- DSM software shop
- BMC Service Desk Express
- Data backup
- Workspace management
- Software asset management
- Logs and alerts
- System documentation
- Internal database maintenance (Confluence)
- Incident management
- Team meetings
- Escalation management
- Inventory & documentation
- Helpdesk (international)
- Phone support
- Remote support
- Customer training
May 2021 - Jun 2021
2 monthsIT Manager (covering leave)
Müpro
- Project controlling
- VIP care
- Conflict resolution
- Process optimization
- Meeting project targets
- Troubleshooting & scheduling
- Escalation management
- Mobile device management
- Inventory & documentation
- Active Directory
- Asset management
- Provisioning & migration of new devices
- Data backup
- VPN profile migration
- Customer training
- Risk and opportunity analysis
- Incident management
Jan 2021 - Jan 2022
1 year 1 monthIT Specialist
Porsche AG
- VIP care
- System analysis
- System administration
- Image management
- Customization, maintenance and updating of existing systems and devices
- Provisioning & migration of new devices
- Workspace management
- Display advertising configuration
- Troubleshooting & scheduling
- Firmware & hardware configuration
- Inventory & documentation
- Customer acceptance testing
- Point of contact for business/IT and support in complex technical issues
- System documentation
Jun 2020 - Feb 2021
9 monthsIT Coordinator
Europäische Zentralbank
- Enhanced security clearance with investigations (Ü3)
- Team coordination
- Employee support and training
- System administration
- System Center Configuration Manager
- Software asset management
- Workspace management
- Troubleshooting & scheduling
- Firmware configuration
- Escalation management
- Network outlet patching
- Switch installation
- Logs and alerts
- Provisioning & migration of new devices
- Inventory & documentation
- Documentation in Readyworks
Feb 2020 - May 2020
4 monthsJunior Project Manager
1&1 Versatel
- Project planning
- Project controlling
- Meeting project targets
- Conflict resolution
- Employee support and training
- Troubleshooting & scheduling
- Escalation management
- Risk and opportunity analysis
- Incident management
- Domain transfer
- Inventory & documentation
- Customer acceptance testing
Jul 2019 - Dec 2019
6 monthsSystem Administrator
Syntax
- Windows 10 administration
- Troubleshooting & scheduling
- Active Directory
- System Center Configuration Manager
- Software asset management
- Data backup
- Mobile device management
- Domain changes
- Rollout coordination
- Data backup & restore at user site
- Customer acceptance testing
- Checklist documentation
- Ticket management & phone support
- Incident management
- Inventory & documentation
- Transport of new/old devices
- Employee support and training
Sep 2018 - Jun 2019
10 monthsFrankfurt, Germany
IT Coordinator, System Administrator
IBM / Lufthansa
- Project planning & controlling
- Meeting project targets
- Conflict resolution
- Employee support and training
- Troubleshooting & scheduling
- Escalation management
- VIP support:
- Frankfurt Airport
- Security areas (airport, The Squaire – executive floor)
- Authorization: Aviation Security Act clearance checks (ZÜP)
- Düsseldorf district government
- System administration
- System provisioning
- Client management
- Matrix42 Empirum client management
- System Center Configuration Manager
- Active Directory
- Data backup
- Software asset management
- Incident management
- Service case routing
- New device migration
- Inventory & documentation
Jan 2018 - Aug 2018
8 monthsRollout Technician
KfW
- Setup & teardown of workstations
- Floorwalking
- Helpdesk
- Phone support
- Customer training
- Data transfer, pickup (dismantling) of old devices
- Mobile device management
- Cabling per customer specs
- Inventory & documentation
- Data backup and restore at user site
- Employee briefing
Languages
German
AdvancedEnglish
AdvancedEducation
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Business and Administration
Certifications & licenses
Enhanced security clearance with investigations (Ü3)
Aviation Security Act reliability checks (ZÜP)
Düsseldorf District Government
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