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Leon Liepe
IT Specialist / 2nd Level Support
Königstein im Taunus, Germany
Experience
Education
Certifications
Languages
Experience
Feb 2024 - Aug 2024
7 months
IT Specialist / 2nd Level Support
HASOMED/ ITCOS
Client management
Personnel management
Meeting project targets
Consulting & customer support
Infrastructure support for medical practices
Firewall setup
Endpoint protection installation and administration
Client-server infrastructure installation
VPN installation
Customization, maintenance and updating of existing systems and devices
Telematics infrastructure (TI)
VM connector configuration
Communication in healthcare
Activation of HBA and SMC-B
Error analysis and resolution
Employee support for business-specific software
Escalating tickets to 3rd-level support
Commissioning of card terminals (e.g. Orga, Cherry, etc.)
EasyTI installation / configuration
Troubleshooting & scheduling
Deregistration of old hardware/connectors
Database administration
Jun 2023 - May 2024
1 year
2nd & 3rd Level Support, IT Specialist
Tüv Süd
Client support:
Windows 10/11 administration
Client management
Active Directory
System Center Configuration Manager
MS Exchange administration
BMC Service Desk Express (ticket system)
VIP onsite support
Mobile device management
Data backup
Workspace management
Software asset management
Incident management
Routing service cases
Escalation management
Migration of new devices
Inventory & documentation
Phone support
Remote support via SCCM
Customer training
System provisioning
Top support:
International printer management
Printer installation
Planning field staff assignments
Remote support via SCCM
Troubleshooting & scheduling
Inventory & documentation
Escalation management
VIP care
Auto partner:
VIP care
Windows 10/11 administration
Active Directory
System Center Configuration Manager
BMC Service Desk Express
Remote support via TeamViewer
Problem solving on AVL
Responsible for car test benches
Emission tests (DSS)
Configuration of inspection adapters
MEG’s (test kits)
Routing service cases
Feb 2023 - Jun 2023
5 months
2nd & 3rd Level Support
Artzpraxis Steinbring
Windows 10 administration
Software distribution via AD
2nd level support
Implementing new security policies (health insurance)
Mobile device management
Troubleshooting & scheduling
Database maintenance
Data protection review
Windows server/client installation
Customer data backup
Remote support
Ticket support
Email support
License management
Escalation management
Feb 2022 - Jun 2023
1 year 5 months
IT Coordinator, IT Specialist
Würth-IT
Project controlling (WSL)
Recruiting
Employee monitoring
Task allocation among staff
Conflict resolution
Process optimization & troubleshooting
Project planning & scheduling
Escalation management
VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
SAP administration
AD administration
Windows 10/11 administration
SLA handling (Würth Systems)
Helpdesk support (WSL, hardware & software)
Presentation creation
License management
Software distribution via Matrix42
Backup creation and restoration
Documentation of Würth Systems
Software asset management
Device personalization (parent & subsidiary companies)
New device testing
Domain changes
Incident management
Client and user acceptance testing
Jan 2022 - Feb 2022
2 months
IT Coordinator
Aida
Project controlling
Conflict resolution
Process optimization
Meeting project targets
Mobile device management
VIP care
Employee monitoring
Inventory management
Troubleshooting & scheduling
Escalation management
Client acceptance testing
Sep 2021 - Dec 2021
4 months
System Administrator
Aareal Bank
Windows 10 administration
Active Directory
DSM software shop
BMC Service Desk Express
Data backup
Workspace management
Software asset management
Logs and alerts
System documentation
Internal database maintenance (Confluence)
Incident management
Team meetings
Escalation management
Inventory & documentation
Helpdesk (international)
Phone support
Remote support
Customer training
May 2021 - Jun 2021
2 months
IT Manager (covering leave)
Müpro
Project controlling
VIP care
Conflict resolution
Process optimization
Meeting project targets
Troubleshooting & scheduling
Escalation management
Mobile device management
Inventory & documentation
Active Directory
Asset management
Provisioning & migration of new devices
Data backup
VPN profile migration
Customer training
Risk and opportunity analysis
Incident management
Jan 2021 - Jan 2022
1 year 1 month
IT Specialist
Porsche AG
VIP care
System analysis
System administration
Image management
Customization, maintenance and updating of existing systems and devices
Provisioning & migration of new devices
Workspace management
Display advertising configuration
Troubleshooting & scheduling
Firmware & hardware configuration
Inventory & documentation
Customer acceptance testing
Point of contact for business/IT and support in complex technical issues
System documentation
Jun 2020 - Feb 2021
9 months
IT Coordinator
Europäische Zentralbank
Enhanced security clearance with investigations (Ü3)
Team coordination
Employee support and training
System administration
System Center Configuration Manager
Software asset management
Workspace management
Troubleshooting & scheduling
Firmware configuration
Escalation management
Network outlet patching
Switch installation
Logs and alerts
Provisioning & migration of new devices
Inventory & documentation
Documentation in Readyworks
Feb 2020 - May 2020
4 months
Junior Project Manager
1&1 Versatel
Project planning
Project controlling
Meeting project targets
Conflict resolution
Employee support and training
Troubleshooting & scheduling
Escalation management
Risk and opportunity analysis
Incident management
Domain transfer
Inventory & documentation
Customer acceptance testing
Jul 2019 - Dec 2019
6 months
System Administrator
Syntax
Windows 10 administration
Troubleshooting & scheduling
Active Directory
System Center Configuration Manager
Software asset management
Data backup
Mobile device management
Domain changes
Rollout coordination
Data backup & restore at user site
Customer acceptance testing
Checklist documentation
Ticket management & phone support
Incident management
Inventory & documentation
Transport of new/old devices
Employee support and training
Sep 2018 - Jun 2019
10 months
Frankfurt, Germany
IT Coordinator, System Administrator
IBM / Lufthansa
Project planning & controlling
Meeting project targets
Conflict resolution
Employee support and training
Troubleshooting & scheduling
Escalation management
VIP support:
Frankfurt Airport
Security areas (airport, The Squaire – executive floor)
Authorization: Aviation Security Act clearance checks (ZÜP)
Düsseldorf district government
System administration
System provisioning
Client management
Matrix42 Empirum client management
System Center Configuration Manager
Active Directory
Data backup
Software asset management
Incident management
Service case routing
New device migration
Inventory & documentation
Jan 2018 - Aug 2018
8 months
Rollout Technician
KfW
Setup & teardown of workstations
Floorwalking
Helpdesk
Phone support
Customer training
Data transfer, pickup (dismantling) of old devices
Mobile device management
Cabling per customer specs
Inventory & documentation
Data backup and restore at user site
Employee briefing
Languages
German
Advanced
English
Advanced
Education
Lorem ipsum dolor sit amet
Business and Administration
Certifications & licenses
Enhanced security clearance with investigations (Ü3)
Aviation Security Act reliability checks (ZÜP)
Düsseldorf District Government
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