Leon Liepe

IT Specialist / 2nd Level Support

Königstein im Taunus, Germany
Experience
Feb 2024 - Aug 2024
7 months

IT Specialist / 2nd Level Support

HASOMED/ ITCOS

  • Client management
  • Personnel management
  • Meeting project targets
  • Consulting & customer support
  • Infrastructure support for medical practices
  • Firewall setup
  • Endpoint protection installation and administration
  • Client-server infrastructure installation
  • VPN installation
  • Customization, maintenance and updating of existing systems and devices
  • Telematics infrastructure (TI)
  • VM connector configuration
  • Communication in healthcare
  • Activation of HBA and SMC-B
  • Error analysis and resolution
  • Employee support for business-specific software
  • Escalating tickets to 3rd-level support
  • Commissioning of card terminals (e.g. Orga, Cherry, etc.)
  • EasyTI installation / configuration
  • Troubleshooting & scheduling
  • Deregistration of old hardware/connectors
  • Database administration
Jun 2023 - May 2024
1 year

2nd & 3rd Level Support, IT Specialist

Tüv Süd

  • Client support:
  • Windows 10/11 administration
  • Client management
  • Active Directory
  • System Center Configuration Manager
  • MS Exchange administration
  • BMC Service Desk Express (ticket system)
  • VIP onsite support
  • Mobile device management
  • Data backup
  • Workspace management
  • Software asset management
  • Incident management
  • Routing service cases
  • Escalation management
  • Migration of new devices
  • Inventory & documentation
  • Phone support
  • Remote support via SCCM
  • Customer training
  • System provisioning
  • Top support:
  • International printer management
  • Printer installation
  • Planning field staff assignments
  • Remote support via SCCM
  • Troubleshooting & scheduling
  • Inventory & documentation
  • Escalation management
  • VIP care
  • Auto partner:
  • VIP care
  • Windows 10/11 administration
  • Active Directory
  • System Center Configuration Manager
  • BMC Service Desk Express
  • Remote support via TeamViewer
  • Problem solving on AVL
  • Responsible for car test benches
  • Emission tests (DSS)
  • Configuration of inspection adapters
  • MEG’s (test kits)
  • Routing service cases
Feb 2023 - Jun 2023
5 months

2nd & 3rd Level Support

Artzpraxis Steinbring

  • Windows 10 administration
  • Software distribution via AD
  • 2nd level support
  • Implementing new security policies (health insurance)
  • Mobile device management
  • Troubleshooting & scheduling
  • Database maintenance
  • Data protection review
  • Windows server/client installation
  • Customer data backup
  • Remote support
  • Ticket support
  • Email support
  • License management
  • Escalation management
Feb 2022 - Jun 2023
1 year 5 months

IT Coordinator, IT Specialist

Würth-IT

  • Project controlling (WSL)
  • Recruiting
  • Employee monitoring
  • Task allocation among staff
  • Conflict resolution
  • Process optimization & troubleshooting
  • Project planning & scheduling
  • Escalation management
  • VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
  • SAP administration
  • AD administration
  • Windows 10/11 administration
  • SLA handling (Würth Systems)
  • Helpdesk support (WSL, hardware & software)
  • Presentation creation
  • License management
  • Software distribution via Matrix42
  • Backup creation and restoration
  • Documentation of Würth Systems
  • Software asset management
  • Device personalization (parent & subsidiary companies)
  • New device testing
  • Domain changes
  • Incident management
  • Client and user acceptance testing
Jan 2022 - Feb 2022
2 months

IT Coordinator

Aida

  • Project controlling
  • Conflict resolution
  • Process optimization
  • Meeting project targets
  • Mobile device management
  • VIP care
  • Employee monitoring
  • Inventory management
  • Troubleshooting & scheduling
  • Escalation management
  • Client acceptance testing
Sep 2021 - Dec 2021
4 months

System Administrator

Aareal Bank

  • Windows 10 administration
  • Active Directory
  • DSM software shop
  • BMC Service Desk Express
  • Data backup
  • Workspace management
  • Software asset management
  • Logs and alerts
  • System documentation
  • Internal database maintenance (Confluence)
  • Incident management
  • Team meetings
  • Escalation management
  • Inventory & documentation
  • Helpdesk (international)
  • Phone support
  • Remote support
  • Customer training
May 2021 - Jun 2021
2 months

IT Manager (covering leave)

Müpro

  • Project controlling
  • VIP care
  • Conflict resolution
  • Process optimization
  • Meeting project targets
  • Troubleshooting & scheduling
  • Escalation management
  • Mobile device management
  • Inventory & documentation
  • Active Directory
  • Asset management
  • Provisioning & migration of new devices
  • Data backup
  • VPN profile migration
  • Customer training
  • Risk and opportunity analysis
  • Incident management
Jan 2021 - Jan 2022
1 year 1 month

IT Specialist

Porsche AG

  • VIP care
  • System analysis
  • System administration
  • Image management
  • Customization, maintenance and updating of existing systems and devices
  • Provisioning & migration of new devices
  • Workspace management
  • Display advertising configuration
  • Troubleshooting & scheduling
  • Firmware & hardware configuration
  • Inventory & documentation
  • Customer acceptance testing
  • Point of contact for business/IT and support in complex technical issues
  • System documentation
Jun 2020 - Feb 2021
9 months

IT Coordinator

Europäische Zentralbank

  • Enhanced security clearance with investigations (Ü3)
  • Team coordination
  • Employee support and training
  • System administration
  • System Center Configuration Manager
  • Software asset management
  • Workspace management
  • Troubleshooting & scheduling
  • Firmware configuration
  • Escalation management
  • Network outlet patching
  • Switch installation
  • Logs and alerts
  • Provisioning & migration of new devices
  • Inventory & documentation
  • Documentation in Readyworks
Feb 2020 - May 2020
4 months

Junior Project Manager

1&1 Versatel

  • Project planning
  • Project controlling
  • Meeting project targets
  • Conflict resolution
  • Employee support and training
  • Troubleshooting & scheduling
  • Escalation management
  • Risk and opportunity analysis
  • Incident management
  • Domain transfer
  • Inventory & documentation
  • Customer acceptance testing
Jul 2019 - Dec 2019
6 months

System Administrator

Syntax

  • Windows 10 administration
  • Troubleshooting & scheduling
  • Active Directory
  • System Center Configuration Manager
  • Software asset management
  • Data backup
  • Mobile device management
  • Domain changes
  • Rollout coordination
  • Data backup & restore at user site
  • Customer acceptance testing
  • Checklist documentation
  • Ticket management & phone support
  • Incident management
  • Inventory & documentation
  • Transport of new/old devices
  • Employee support and training
Sep 2018 - Jun 2019
10 months
Frankfurt, Germany

IT Coordinator, System Administrator

IBM / Lufthansa

  • Project planning & controlling
  • Meeting project targets
  • Conflict resolution
  • Employee support and training
  • Troubleshooting & scheduling
  • Escalation management
  • VIP support:
  • Frankfurt Airport
  • Security areas (airport, The Squaire – executive floor)
  • Authorization: Aviation Security Act clearance checks (ZÜP)
  • Düsseldorf district government
  • System administration
  • System provisioning
  • Client management
  • Matrix42 Empirum client management
  • System Center Configuration Manager
  • Active Directory
  • Data backup
  • Software asset management
  • Incident management
  • Service case routing
  • New device migration
  • Inventory & documentation
Jan 2018 - Aug 2018
8 months

Rollout Technician

KfW

  • Setup & teardown of workstations
  • Floorwalking
  • Helpdesk
  • Phone support
  • Customer training
  • Data transfer, pickup (dismantling) of old devices
  • Mobile device management
  • Cabling per customer specs
  • Inventory & documentation
  • Data backup and restore at user site
  • Employee briefing
Languages
German
Advanced
English
Advanced
Education
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Business and Administration

Certifications & licenses

Enhanced security clearance with investigations (Ü3)

Aviation Security Act reliability checks (ZÜP)

Düsseldorf District Government

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