Leon Liepe - IT Specialist / 2nd Level Support

Recommended expert

Königstein im Taunus, Germany

Experience

Feb 2024 - Aug 2024

7 months

IT Specialist / 2nd Level Support

HASOMED/ITCOS

Client management
Personnel management
Meeting project targets
Consulting & customer support
Infrastructure support for medical practices
Firewall setup
End point protection installation and management
Client-server infrastructure setup
VPN installation
Customizing, maintaining and updating existing systems and devices
Telematics infrastructure (TI)
VM connector configuration
Communication in healthcare
Activating HBA and SMC-B
Error analysis and troubleshooting
Employee support for industry-specific software
Escalating tickets to 3rd level support
Setting up card terminals (e.g. Orga, Cherry)
EasyTI installation / configuration
Troubleshooting & scheduling
Deregistering old hardware/connectors
Database management

Jun 2023 - May 2024

1 year

2nd & 3rd Level Support, IT Specialist

Tüv Süd

Windows 10/11 Administration
Client management
Active Directory
System Center Configuration Manager
MS-Exchange Administration
BMC – Service Desk Express (ticket system)
VIP support (on-site)
Mobile Device Management
Data backup
Workspace Management
Software Asset Management
Error management
Routing of service requests
Handling escalation management
Migration of new devices
Inventory & documentation
Phone support
Remote support via SCCM
Customer training
System deployments
International printer management
Printer installation
Planning field service assignments
Remote support via SCCM
Troubleshooting & scheduling
Inventory & documentation
Handling escalation management
VIP support
VIP support (Auto Partner)
Windows 10/11 Administration
Active Directory
System Center Configuration Manager
BMC – Service Desk Express
Remote support via TeamViewer
AVL troubleshooting
Responsible for the vehicle test benches
Emissions testing (DSS)
Configuration of main inspection adapters
MEGs (test kit)
Routing of service requests

Feb 2023 - Jun 2023

5 months

2nd & 3rd Level Support

Arztpraxis Steinbring

Windows 10 Administration
Software distribution via AD
2nd Level Support
Implementation of new security guidelines (KV)
Mobile Device Management
Troubleshooting & scheduling
Database maintenance
Data protection audit
Windows Server/client installation
Customer data backup
Remote Support
Ticket support
Email support
License management
Escalation management

Feb 2022 - Jun 2023

1 year 5 months

IT Coordinator, IT Specialist

Würth-IT

Project controlling (WSL)
Recruiting
Staff controlling
Task distribution among staff
Conflict resolution
Process optimization & troubleshooting
Project planning & scheduling
Handling escalation management
VIP support (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Stiftung Würth, Würth Group)
SAP administration
AD administration
Windows 10/11 Administration
SLA processing (Würth Systems)
Helpdesk support (WSL, hardware & software)
Creating presentations
License management
Software distribution via Matrix42
Creating and restoring backups
Würth Systems documentation
Software Asset Management
Device personalization (parent & subsidiary companies)
Testing new devices
Domain change
Error management
Review and acceptance with the customer
Review and acceptance with the user support

Jan 2022 - Feb 2022

2 months

IT Coordinator

Aida

Project controlling
Conflict resolution
Process optimization
Meeting project targets
Mobile Device Management
VIP support
Staff controlling
Inventory
Troubleshooting & scheduling
Handling escalation management
Review and acceptance with the customer

Sep 2021 - Dec 2021

4 months

System Administrator

Aareal Bank

Windows 10 administration
Active Directory
DSM software shop
BMC – Service Desk Express
Data backup
Workspace management
Software asset management
Logs and alerts
Creating system documentation
Maintaining internal database (Confluence)
Error management
Team meetings
Managing escalations
Inventory and documentation
Helpdesk (international)
Telephone support
Remote support
Customer training

May 2021 - Jun 2021

2 months

IT manager (vacation cover)

Müpro

Project controlling
VIP support
Conflict resolution
Process optimization
Meeting project objectives
Troubleshooting and scheduling
Managing escalations
Mobile device management
Inventory and documentation
Active Directory
Asset management
Provisioning and migration of new devices
Data backup
Migrating VPN profiles
Customer training
Analyzing risks and opportunities
Error management

Jan 2021 - Jan 2022

1 year 1 month

IT Specialist

Porsche AG

VIP support
System analysis
System administration
Image management
Customizing, maintaining, and updating existing systems and devices
Provisioning and migration of new devices
Workspace management
Configuring display advertising
Troubleshooting and scheduling
Configuring firmware and hardware
Inventory and documentation
Testing and acceptance with the customer
Point of contact for business and IT teams and support for complex technical issues
Creating system documentation

Jun 2020 - Feb 2021

9 months

IT Coordinator

European Central Bank

Team coordination
Supervising and training staff
System administration
System Center Configuration Manager
Software asset management
Workspace management
Troubleshooting and scheduling
Configuring firmware
Managing escalations
Patching network outlets
Installing switches
Logs and alerts
Provisioning and migration of new devices
Inventory and documentation
Documentation in Readyworks

Feb 2020 - May 2020

4 months

Junior project manager

1&1 Versatel

Project planning
Project controlling
Meeting project objectives
Conflict resolution
Supervising and training staff
Troubleshooting and scheduling
Managing escalations
Analyzing risks and opportunities
Error management
Domain transfer
Inventory and documentation
Testing and acceptance with the customer

Jul 2019 - Dec 2019

6 months

System Administrator

Syntax

Windows 10 Administration
Troubleshooting & scheduling
Active Directory
System Center Configuration Manager
Software Asset Management
Data backup
Mobile Device Management
Domain change
Rollout coordination
Data backup & restore at the user's site
Testing & acceptance with customers
Documentation checklist
Ticket maintenance & phone support
Error management
Inventory & documentation
Transport of new and old devices
Support and training of employees

Sep 2018 - Jun 2019

10 months

IT Coordinator, System Administrator

IBM / Lufthansa

Project planning & control
Meeting project targets
Conflict resolution
Support and training of employees
Troubleshooting & scheduling
Escalation management
VIP support at Frankfurt Airport and in secure areas (The Squaire, executive floor)
System administration
System imaging
Client management
Matrix42 Empirum Client Management
System Center Configuration Manager
Active Directory
Data backup
Software Asset Management
Error management
Routing service requests
New device migration
Inventory & documentation

Jan 2018 - Aug 2018

8 months

Rollout Technician

KfW

Setup & teardown of workstations
Floorwalking
Helpdesk
Phone support
Customer training
Data transfer and pickup (dismantling) of old devices
Mobile Device Management
Cabling according to customer requirements
Inventory & documentation
Data backup & restore at the user's site
Employee briefing

Skills

Hardware:

Pc
Client
Laptop
Smartphone
Monitor
Scanner
Printer
Docking Station
Router
Locks & Usb
Switches
Fortigate (Firewall)

Network:

Lan
Wlan
Dhcp
Wan
Vpn
Dns
Smtp
Voip
Virtual Servers

Software:

Matrix42
Typo3
Readyworks
Active Directory
Sccm
Outlook
Ms Projects
Bmc
Ms Office 07-365
Ms Exchange
Sql
Various Crms (Salesforce, Hubspot)
Cms
Nextcloud
Confluence
Servicenow
Cisco Systems
Bitlocker
Wordpress
Intune
Vmware
Adobe
Jira
Würthglobal
Wsl
Inside Erp Systems
Openerp
Aircall
Telematics Infrastructure
Odoo
Würth Systems
Kim+
Easyti
Elefant
Vmware Horizon
Filezilla
Key2
Aspro
Saxon Jukalor
Avl Ditest
Bosch Software / Au Devices
Dss
Dsm

Operating Systems:

Windows 7 – Windows 10
Android
Macos
Ios
Linux
Bios/uefi

Languages

German

Advanced

English

Advanced

Education

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Business and Administration

Certifications & licenses

Advanced security check with security investigations (“Ü3”)

LuftSiG - Reliability checks (ZÜP)

Düsseldorf District Government

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LuftSiG - Reliability checks (ZÜP)

Düsseldorf District Government

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