Leon Liepe
IT Specialist / 2nd Level Support
Experience
Feb 2024 - Aug 2024
7 monthsIT Specialist / 2nd Level Support
HASOMED/ ITCOS
- Client management
- Personnel management
- Compliance with project targets
- Consulting & customer support
- Infrastructure support for medical practices
- Firewall setup
- End point protection installation and management
- Client-server infrastructure installation
- VPN installation
- Adaptation, maintenance, and updates of existing systems and devices
- Telematics infrastructure (TI)
- Configuration of VM connectors
- Communication in medical sector
- Activation of HBA and SMC-B
- Error analysis and troubleshooting
- Employee support for business-specific software
- Escalation of tickets to 3rd-level support
- Deployment of card terminals (e.g., Orga, Cherry, etc.)
- EasyTI installation / setup
- Troubleshooting & scheduling
- Deregistration of old hardware/connectors
- Database management
Jun 2023 - May 2024
1 year2nd & 3rd Level Support, IT Specialist
Tüv Süd
- Client support:
- Windows 10/11 administration
- Client management
- Active Directory
- System Center Configuration Manager
- MS Exchange administration
- BMC – Service Desk Express (ticket system)
- VIP support (on-site)
- Mobile device management
- Data backup
- Workspace management
- Software asset management
- Error management
- Routing of service cases
- Execution of escalation management
- Migration of new devices
- Inventory & documentation
- Telephone support
- Remote support via SCCM
- Customer training
- System provisioning
- Top support:
- International printer management
- Printer installation
- Planning field service deployments
- Remote support via SCCM
- Troubleshooting & scheduling
- Inventory & documentation
- Execution of escalation management
- VIP care
- Auto partner:
- VIP care
- Windows 10/11 administration
- Active Directory
- System Center Configuration Manager
- BMC – Service Desk Express
- Remote support via TeamViewer
- Troubleshooting in AVL
- Responsible for vehicle test benches
- Emission testing (DSS)
- Configuration of main inspection adapters
- MEGs (test kit)
- Routing of service cases
Feb 2023 - Jun 2023
5 months2nd & 3rd Level Support
Artzpraxis Steinbring
- Windows 10 administration
- Software distribution via AD
- 2nd-level support
- Implementation of new security policies (KV)
- Mobile device management
- Troubleshooting & scheduling
- Database maintenance
- Data protection audit
- Installation of Windows servers/clients
- Backup of customer data
- Remote support
- Ticket support
- Email support
- License management
- Escalation management
Feb 2022 - Jun 2023
1 year 5 monthsIT Coordinator, IT Specialist
Würth-IT
- Project controlling (WSL)
- Personnel recruiting
- Staff controlling
- Task allocation among various employees
- Conflict resolution
- Process optimization & troubleshooting
- Project planning & scheduling
- Execution of escalation management
- VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
- SAP administration
- AD administration
- Windows 10/11 administration
- SLA processing (Würth Systems)
- Helpdesk support (WSL, hardware & software)
- Creation of presentations
- License management
- Software distribution via Matrix42
- Setting up and restoring backups
- Documentation of Würth Systems
- Software asset management
- Device personalization (parent & subsidiary companies)
- Testing of new devices
- Domain change
- Error management
- Review and acceptance with the customer
- Review and acceptance with the user support lead
Jan 2021 - Feb 2022
2 monthsIT Coordinator
Aida
- Project controlling
- Conflict resolution
- Process optimization
- Compliance with project targets
- Mobile device management
- VIP care
- Staff controlling
- Inventory
- Troubleshooting & scheduling
- Execution of escalation management
- Review & acceptance with the customer
Sep 2021 - Dec 2021
4 monthsSystem Administrator
Aareal Bank
- Windows 10 administration
- Active Directory
- DSM Software Shop
- BMC – Service Desk Express
- Data backup
- Workspace management
- Software asset management
- Logs and alerts
- Creation of system documentation
- Maintenance of internal database (Confluence)
- Error management
- Team meetings
- Execution of escalation management
- Inventory & documentation
- Helpdesk (international)
- Telephone support
- Remote support
- Customer training
May 2021 - Jun 2021
2 monthsIT Manager (holiday cover)
Müpro
- Project controlling
- VIP care
- Conflict resolution
- Process optimization
- Compliance with project targets
- Troubleshooting & scheduling
- Execution of escalation management
- Mobile device management
- Inventory & documentation
- Active Directory
- Asset management
- Provisioning & migration of new devices
- Data backup
- VPN profile migration
- Customer training
- Risk and opportunity analysis
- Error management
Jan 2020 - Jan 2022
1 year 1 monthIT Specialist
Porsche AG
- VIP care
- System analysis
- System administration
- Image management
- Adaptation, maintenance, and updates of existing systems and devices
- Provisioning & migration of new devices
- Workspace management
- Configuration of display advertising
- Troubleshooting & scheduling
- Firmware & hardware configuration
- Inventory & documentation
- Review & acceptance with the customer
- Point of contact for specialist/IT departments and support in complex technical issues
- Creation of system documentation
Jun 2020 - Feb 2021
9 monthsIT Coordinator
Europäische Zentralbank
- Expanded security clearance with security investigations (“Ü3”)
- Team coordinator
- Support and training of employees
- System administrator
- System Center Configuration Manager
- Software asset management
- Workspace management
- Troubleshooting & scheduling
- Firmware configuration
- Execution of escalation management
- Patching of network outlets
- Installation of switches
- Logs and alerts
- Provisioning & migration of new devices
- Inventory & documentation
- Documentation in Readyworks
Feb 2020 - May 2020
4 monthsJunior Project Manager
1&1 Versatel
- Project planning
- Project controlling
- Compliance with project targets
- Conflict resolution
- Support and training of employees
- Troubleshooting & scheduling
- Execution of escalation management
- Risk and opportunity analysis
- Error management
- Domain transfer
- Inventory & documentation
- Review & acceptance with the customer
Jul 2019 - Dec 2020
6 monthsSystem Administrator
Syntax
- Windows 10 administration
- Troubleshooting & scheduling
- Active Directory
- System Center Configuration Manager
- Software asset management
- Data backup
- Mobile device management
- Domain change
- Rollout coordination
- Data backup & mirroring at user
- Review & acceptance with customers
- Documentation checklist
- Ticket maintenance & telephone support
- Error management
- Inventory & documentation
- Transportation of new/old devices
- Support and training of employees
Sep 2018 - Jun 2019
10 months Frankfurt, Germany
IT Coordinator, System Administrator
IBM / Lufthansa
- Project planning & controlling
- Compliance with project targets
- Conflict resolution
- Support and training of employees
- Troubleshooting & scheduling
- Execution of escalation management
- VIP support:
- Frankfurt am Main Airport
- Security areas (airport, The Squaire – executive floor)
- Authorization: LuftSiG - reliability checks (ZÜP)
- District Government of Düsseldorf
- System administration
- System provisioning
- Client management
- Matrix42 Empirum Client Management
- System Center Configuration Manager
- Active Directory
- Data backup
- Software asset management
- Error management
- Routing of service cases
- Migration of new devices
- Inventory & documentation
Jan 2018 - Aug 2018
8 monthsRollout Technician
KfW
- Setup & dismantling of workstations
- Floorwalking
- Helpdesk
- Telephone support
- Customer training
- Data transfer, collection (dismantling) of old devices
- Mobile device management
- Cabling according to customer specifications
- Inventory & documentation
- Data backup and mirroring at user
- Employee instruction
Languages
English
Advanced
German
Advanced
Education
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Business and Administration
Certifications & licenses
Expanded security clearance with security investigations (Ü3)
LuftSiG - reliability checks (ZÜP)
Bezirksregierung Düsseldorf
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