Leon L.
IT Specialist / 2nd Level Support
Experience
Feb 2024 - Aug 2024
7 monthsIT Specialist / 2nd Level Support
HASOMED/ ITCOS
- Client Management
- Personnel Management
- Meeting Project Targets
- Consulting & Customer Support
- Infrastructure Maintenance for Medical Practices
- Firewall Setup
- Endpoint Protection Installation and Management
- Client-Server Infrastructure Setup
- VPN Installation
- Customizing, Maintaining, and Updating Existing Systems and Devices
- Telematics Infrastructure (TI)
- Configuring VM Connectors
- Medical Communication
- Activation of HBA and SMC-B
- Error Analysis and Troubleshooting
- Employee Support for Business-Specific Software
- Escalating Tickets to 3rd-Level Support
- Commissioning Card Terminals (e.g., Orga, Cherry, etc.)
- EasyTI Installation / Setup
- Troubleshooting & Scheduling
- Deregistering Old Hardware/Connectors
- Database Management
Jun 2023 - May 2024
1 year2nd & 3rd Level Support, IT Specialist
Tüv Süd
- Client Support:
- Windows 10/11 Administration
- Client Management
- Active Directory
- System Center Configuration Manager
- MS Exchange Administration
- BMC Service Desk Express (Ticket System)
- VIP Support (On-Site)
- Mobile Device Management
- Data Backup
- Workspace Management
- Software Asset Management
- Error Management
- Service Case Routing
- Escalation Management
- New Device Migration
- Inventory & Documentation
- Phone Support
- Remote Support via SCCM
- Customer Training
- System Provisioning
- Top Support:
- International Printer Management
- Printer Installation
- Field Service Scheduling
- Remote Support via SCCM
- Troubleshooting & Scheduling
- Inventory & Documentation
- Escalation Management
- VIP Support
- Auto Partner:
- VIP Support
- Windows 10/11 Administration
- Active Directory
- System Center Configuration Manager
- BMC Service Desk Express
- Remote Support via TeamViewer
- AVL Troubleshooting
- Vehicle Test Bench Management
- Emissions Testing (DSS)
- Main Inspection Adapter Configuration
- MEG's (Test Kits)
- Service Case Routing
Feb 2023 - Jun 2023
5 months2nd & 3rd Level Support
Artzpraxis Steinbring
- Windows 10 Administration
- Software Distribution via AD
- 2nd-Level Support
- Implementing New Security Policies (KV)
- Mobile Device Management
- Troubleshooting & Scheduling
- Database Maintenance
- Data Protection Audit
- Windows Server/Client Installation
- Customer Data Backup
- Remote Support
- Ticket Support
- E-Mail Support
- License Management
- Escalation Management
Feb 2022 - Jun 2023
1 year 5 monthsIT Coordinator, IT Specialist
Würth-IT
- Project Controlling (WSL)
- Staff Recruiting
- Employee Controlling
- Task Allocation to Various Employees
- Conflict Resolution
- Process Optimization & Troubleshooting
- Project Planning & Scheduling
- Escalation Management
- VIP Support (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
- SAP Administration
- AD Administration
- Windows 10/11 Administration
- SLA Processing (Würth Systems)
- Helpdesk Support (WSL, Hardware & Software)
- Presentation Creation
- License Management
- Software Distribution via Matrix42
- Backup Creation and Restoration
- Würth Systems Documentation
- Software Asset Management
- Device Personalization (Parent & Subsidiary Companies)
- New Device Testing
- Domain Change
- Error Management
- Customer Acceptance Testing
- Acceptance Testing with the User Support Representative
Jan 2022 - Feb 2022
2 monthsIT Coordinator
Aida
- Project Controlling
- Conflict Resolution
- Process Optimization
- Meeting Project Targets
- Mobile Device Management
- VIP Support
- Employee Controlling
- Inventory Management
- Troubleshooting & Scheduling
- Escalation Management
- Customer Acceptance Testing
Sep 2021 - Dec 2021
4 monthsSystem Administrator
Aareal Bank
- Windows 10 Administration
- Active Directory
- DSM Software Shop
- BMC – Service Desk Express
- Data backup
- Workspace Management
- Software Asset Management
- Logs and alerts
- Creating system documentation
- Maintaining internal database (Confluence)
- Error management
- Team meetings
- Handling escalation management
- Inventory and documentation
- Helpdesk (international)
- Phone support
- Remote support
- Customer training
May 2021 - Jun 2021
2 monthsIT Manager (vacation cover)
Müpro
- Project controlling
- VIP support
- Conflict resolution
- Process optimization
- Meeting project objectives
- Troubleshooting & scheduling
- Handling escalation management
- Mobile Device Management
- Inventory & documentation
- Active Directory
- Asset Management
- Provisioning & migration of new devices
- Data backup
- Migration of VPN profiles
- Customer training
- Analyzing risks and opportunities
- Error management
Jan 2021 - Jan 2022
1 year 1 monthIT Specialist
Porsche AG
- VIP support
- System analysis
- System administration
- Image management
- Customization, maintenance and updating of existing systems and devices
- Provisioning & migration of new devices
- Workspace Management
- Configuration of display advertising
- Troubleshooting & scheduling
- Configuration of firmware & hardware
- Inventory & documentation
- Testing & acceptance with the customer
- Contact person for specialized/IT departments and support in complex technical issues
- Creating system documentation
Jun 2020 - Feb 2021
9 monthsIT Coordinator
European Central Bank
- Enhanced security clearance with security investigations (“Ü3”)
- Team coordinator
- Supervising and training staff
- System administration
- System Center Configuration Manager
- Software Asset Management
- Workspace Management
- Troubleshooting & scheduling
- Firmware configuration
- Handling escalation management
- Patching network outlets
- Installing switches
- Logs and alerts
- Provisioning & migration of new devices
- Inventory & documentation
- Documentation in Readyworks
Feb 2020 - May 2020
4 monthsJunior Project Manager
1&1 Versatel
- Project planning
- Project controlling
- Meeting project objectives
- Conflict resolution
- Supervising and training staff
- Troubleshooting & scheduling
- Handling escalation management
- Analyzing risks and opportunities
- Error management
- Domain transfer
- Inventory & documentation
- Testing & acceptance with the customer
Jul 2019 - Dec 2019
6 monthsSystem Administrator
Syntax
- Windows 10 Administration
- Troubleshooting & Scheduling
- Active Directory
- System Center Configuration Manager
- Software Asset Management & Data Backup
- Mobile Device Management
- Domain change
- Rollout coordination
- Data backup & restoration at the user's site
- Testing & acceptance with customers
- Documentation checklist
- Ticket maintenance & telephone support
- Error management
- Inventory & documentation
- Transport of new and old devices
- Support and training of employees
Sep 2018 - Jun 2019
10 monthsFrankfurt, Germany
IT Coordinator, System Administrator
IBM / Lufthansa
- Project planning & project controlling
- Ensuring the project's targets are met
- Conflict resolution
- Support and training of employees
- Troubleshooting & scheduling
- Handling escalation management
- VIP support:
- Frankfurt am Main airport
- Security areas (airport, The Squaire – executive floor)
- Clearance: LuftSiG – reliability checks (ZÜP)
- Düsseldorf district government
- System administration
- System provisioning
- Client management
- Matrix42 Empirum client management
- System Center Configuration Manager
- Active Directory
- Data backup
- Software Asset Management
- Error management
- Routing of service cases
- Migration of new devices
- Inventory & documentation
Jan 2018 - Aug 2018
8 monthsRollout technician
KfW
- Setup & teardown of workstations
- Floorwalking
- Helpdesk
- Telephone support
- Customer briefing
- Data transfer, pickup (dismantling) of old devices
- Mobile Device Management
- Cabling according to customer specifications
- Inventory & documentation
- Data backup and restoration at the user's site
- Employee briefing
Languages
German
AdvancedEnglish
AdvancedEducation
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Business and Administration
Certifications & licenses
Enhanced Security Clearance with Security Investigations (Ü3)
Air Security Act - Reliability Checks (ZÜP)
District Government of Düsseldorf
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