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Leon Liepe
IT Specialist / 2nd Level Support
Königstein im Taunus, Germany
Experience
Feb 2024 -
Aug 2024
7 months
IT Specialist / 2nd Level Support
HASOMED/ ITCOS
Client management
Personnel management
Compliance with project targets
Consulting & customer support
Infrastructure support for medical practices
Firewall setup
End point protection installation and management
Client-server infrastructure installation
VPN installation
Adaptation, maintenance, and updates of existing systems and devices
Telematics infrastructure (TI)
Configuration of VM connectors
Communication in medical sector
Activation of HBA and SMC-B
Error analysis and troubleshooting
Employee support for business-specific software
Escalation of tickets to 3rd-level support
Deployment of card terminals (e.g., Orga, Cherry, etc.)
EasyTI installation / setup
Troubleshooting & scheduling
Deregistration of old hardware/connectors
Database management
Jun 2023 -
May 2024
1 year
2nd & 3rd Level Support, IT Specialist
Tüv Süd
Client support:
Windows 10/11 administration
Client management
Active Directory
System Center Configuration Manager
MS Exchange administration
BMC – Service Desk Express (ticket system)
VIP support (on-site)
Mobile device management
Data backup
Workspace management
Software asset management
Error management
Routing of service cases
Execution of escalation management
Migration of new devices
Inventory & documentation
Telephone support
Remote support via SCCM
Customer training
System provisioning
Top support:
International printer management
Printer installation
Planning field service deployments
Remote support via SCCM
Troubleshooting & scheduling
Inventory & documentation
Execution of escalation management
VIP care
Auto partner:
VIP care
Windows 10/11 administration
Active Directory
System Center Configuration Manager
BMC – Service Desk Express
Remote support via TeamViewer
Troubleshooting in AVL
Responsible for vehicle test benches
Emission testing (DSS)
Configuration of main inspection adapters
MEGs (test kit)
Routing of service cases
Feb 2023 -
Jun 2023
5 months
2nd & 3rd Level Support
Artzpraxis Steinbring
Windows 10 administration
Software distribution via AD
2nd-level support
Implementation of new security policies (KV)
Mobile device management
Troubleshooting & scheduling
Database maintenance
Data protection audit
Installation of Windows servers/clients
Backup of customer data
Remote support
Ticket support
Email support
License management
Escalation management
Feb 2022 -
Jun 2023
1 year 5 months
IT Coordinator, IT Specialist
Würth-IT
Project controlling (WSL)
Personnel recruiting
Staff controlling
Task allocation among various employees
Conflict resolution
Process optimization & troubleshooting
Project planning & scheduling
Execution of escalation management
VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
SAP administration
AD administration
Windows 10/11 administration
SLA processing (Würth Systems)
Helpdesk support (WSL, hardware & software)
Creation of presentations
License management
Software distribution via Matrix42
Setting up and restoring backups
Documentation of Würth Systems
Software asset management
Device personalization (parent & subsidiary companies)
Testing of new devices
Domain change
Error management
Review and acceptance with the customer
Review and acceptance with the user support lead
Jan 2021 -
Feb 2022
2 months
IT Coordinator
Aida
Project controlling
Conflict resolution
Process optimization
Compliance with project targets
Mobile device management
VIP care
Staff controlling
Inventory
Troubleshooting & scheduling
Execution of escalation management
Review & acceptance with the customer
Sep 2021 -
Dec 2021
4 months
System Administrator
Aareal Bank
Windows 10 administration
Active Directory
DSM Software Shop
BMC – Service Desk Express
Data backup
Workspace management
Software asset management
Logs and alerts
Creation of system documentation
Maintenance of internal database (Confluence)
Error management
Team meetings
Execution of escalation management
Inventory & documentation
Helpdesk (international)
Telephone support
Remote support
Customer training
May 2021 -
Jun 2021
2 months
IT Manager (holiday cover)
Müpro
Project controlling
VIP care
Conflict resolution
Process optimization
Compliance with project targets
Troubleshooting & scheduling
Execution of escalation management
Mobile device management
Inventory & documentation
Active Directory
Asset management
Provisioning & migration of new devices
Data backup
VPN profile migration
Customer training
Risk and opportunity analysis
Error management
Jan 2020 -
Jan 2022
1 year 1 month
IT Specialist
Porsche AG
VIP care
System analysis
System administration
Image management
Adaptation, maintenance, and updates of existing systems and devices
Provisioning & migration of new devices
Workspace management
Configuration of display advertising
Troubleshooting & scheduling
Firmware & hardware configuration
Inventory & documentation
Review & acceptance with the customer
Point of contact for specialist/IT departments and support in complex technical issues
Creation of system documentation
Jun 2020 -
Feb 2021
9 months
IT Coordinator
Europäische Zentralbank
Expanded security clearance with security investigations (“Ü3”)
Team coordinator
Support and training of employees
System administrator
System Center Configuration Manager
Software asset management
Workspace management
Troubleshooting & scheduling
Firmware configuration
Execution of escalation management
Patching of network outlets
Installation of switches
Logs and alerts
Provisioning & migration of new devices
Inventory & documentation
Documentation in Readyworks
Feb 2020 -
May 2020
4 months
Junior Project Manager
1&1 Versatel
Project planning
Project controlling
Compliance with project targets
Conflict resolution
Support and training of employees
Troubleshooting & scheduling
Execution of escalation management
Risk and opportunity analysis
Error management
Domain transfer
Inventory & documentation
Review & acceptance with the customer
Jul 2019 -
Dec 2020
6 months
System Administrator
Syntax
Windows 10 administration
Troubleshooting & scheduling
Active Directory
System Center Configuration Manager
Software asset management
Data backup
Mobile device management
Domain change
Rollout coordination
Data backup & mirroring at user
Review & acceptance with customers
Documentation checklist
Ticket maintenance & telephone support
Error management
Inventory & documentation
Transportation of new/old devices
Support and training of employees
Sep 2018 -
Jun 2019
10 months
Frankfurt, Germany
IT Coordinator, System Administrator
IBM / Lufthansa
Project planning & controlling
Compliance with project targets
Conflict resolution
Support and training of employees
Troubleshooting & scheduling
Execution of escalation management
VIP support:
Frankfurt am Main Airport
Security areas (airport, The Squaire – executive floor)
Authorization: LuftSiG - reliability checks (ZÜP)
District Government of Düsseldorf
System administration
System provisioning
Client management
Matrix42 Empirum Client Management
System Center Configuration Manager
Active Directory
Data backup
Software asset management
Error management
Routing of service cases
Migration of new devices
Inventory & documentation
Jan 2018 -
Aug 2018
8 months
Rollout Technician
KfW
Setup & dismantling of workstations
Floorwalking
Helpdesk
Telephone support
Customer training
Data transfer, collection (dismantling) of old devices
Mobile device management
Cabling according to customer specifications
Inventory & documentation
Data backup and mirroring at user
Employee instruction
Languages
English
Advanced
German
Advanced
Education
Lorem ipsum dolor sit amet
Business and Administration
Certifications & licenses
Expanded security clearance with security investigations (Ü3)
LuftSiG - reliability checks (ZÜP)
Bezirksregierung Düsseldorf
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