Leon Liepe

IT Specialist / 2nd Level Support

Königstein im Taunus, Germany

Experience

Feb 2024 - Aug 2024
7 months

IT Specialist / 2nd Level Support

HASOMED/ ITCOS

  • Client management
  • Personnel management
  • Compliance with project targets
  • Consulting & customer support
  • Infrastructure support for medical practices
  • Firewall setup
  • End point protection installation and management
  • Client-server infrastructure installation
  • VPN installation
  • Adaptation, maintenance, and updates of existing systems and devices
  • Telematics infrastructure (TI)
  • Configuration of VM connectors
  • Communication in medical sector
  • Activation of HBA and SMC-B
  • Error analysis and troubleshooting
  • Employee support for business-specific software
  • Escalation of tickets to 3rd-level support
  • Deployment of card terminals (e.g., Orga, Cherry, etc.)
  • EasyTI installation / setup
  • Troubleshooting & scheduling
  • Deregistration of old hardware/connectors
  • Database management
Jun 2023 - May 2024
1 year

2nd & 3rd Level Support, IT Specialist

Tüv Süd

  • Client support:
  • Windows 10/11 administration
  • Client management
  • Active Directory
  • System Center Configuration Manager
  • MS Exchange administration
  • BMC – Service Desk Express (ticket system)
  • VIP support (on-site)
  • Mobile device management
  • Data backup
  • Workspace management
  • Software asset management
  • Error management
  • Routing of service cases
  • Execution of escalation management
  • Migration of new devices
  • Inventory & documentation
  • Telephone support
  • Remote support via SCCM
  • Customer training
  • System provisioning
  • Top support:
  • International printer management
  • Printer installation
  • Planning field service deployments
  • Remote support via SCCM
  • Troubleshooting & scheduling
  • Inventory & documentation
  • Execution of escalation management
  • VIP care
  • Auto partner:
  • VIP care
  • Windows 10/11 administration
  • Active Directory
  • System Center Configuration Manager
  • BMC – Service Desk Express
  • Remote support via TeamViewer
  • Troubleshooting in AVL
  • Responsible for vehicle test benches
  • Emission testing (DSS)
  • Configuration of main inspection adapters
  • MEGs (test kit)
  • Routing of service cases
Feb 2023 - Jun 2023
5 months

2nd & 3rd Level Support

Artzpraxis Steinbring

  • Windows 10 administration
  • Software distribution via AD
  • 2nd-level support
  • Implementation of new security policies (KV)
  • Mobile device management
  • Troubleshooting & scheduling
  • Database maintenance
  • Data protection audit
  • Installation of Windows servers/clients
  • Backup of customer data
  • Remote support
  • Ticket support
  • Email support
  • License management
  • Escalation management
Feb 2022 - Jun 2023
1 year 5 months

IT Coordinator, IT Specialist

Würth-IT

  • Project controlling (WSL)
  • Personnel recruiting
  • Staff controlling
  • Task allocation among various employees
  • Conflict resolution
  • Process optimization & troubleshooting
  • Project planning & scheduling
  • Execution of escalation management
  • VIP care (Adolf Würth Airport, Adolf Würth GmbH & Co. KG, Würth Foundation, Würth Group)
  • SAP administration
  • AD administration
  • Windows 10/11 administration
  • SLA processing (Würth Systems)
  • Helpdesk support (WSL, hardware & software)
  • Creation of presentations
  • License management
  • Software distribution via Matrix42
  • Setting up and restoring backups
  • Documentation of Würth Systems
  • Software asset management
  • Device personalization (parent & subsidiary companies)
  • Testing of new devices
  • Domain change
  • Error management
  • Review and acceptance with the customer
  • Review and acceptance with the user support lead
Jan 2021 - Feb 2022
2 months

IT Coordinator

Aida

  • Project controlling
  • Conflict resolution
  • Process optimization
  • Compliance with project targets
  • Mobile device management
  • VIP care
  • Staff controlling
  • Inventory
  • Troubleshooting & scheduling
  • Execution of escalation management
  • Review & acceptance with the customer
Sep 2021 - Dec 2021
4 months

System Administrator

Aareal Bank

  • Windows 10 administration
  • Active Directory
  • DSM Software Shop
  • BMC – Service Desk Express
  • Data backup
  • Workspace management
  • Software asset management
  • Logs and alerts
  • Creation of system documentation
  • Maintenance of internal database (Confluence)
  • Error management
  • Team meetings
  • Execution of escalation management
  • Inventory & documentation
  • Helpdesk (international)
  • Telephone support
  • Remote support
  • Customer training
May 2021 - Jun 2021
2 months

IT Manager (holiday cover)

Müpro

  • Project controlling
  • VIP care
  • Conflict resolution
  • Process optimization
  • Compliance with project targets
  • Troubleshooting & scheduling
  • Execution of escalation management
  • Mobile device management
  • Inventory & documentation
  • Active Directory
  • Asset management
  • Provisioning & migration of new devices
  • Data backup
  • VPN profile migration
  • Customer training
  • Risk and opportunity analysis
  • Error management
Jan 2020 - Jan 2022
1 year 1 month

IT Specialist

Porsche AG

  • VIP care
  • System analysis
  • System administration
  • Image management
  • Adaptation, maintenance, and updates of existing systems and devices
  • Provisioning & migration of new devices
  • Workspace management
  • Configuration of display advertising
  • Troubleshooting & scheduling
  • Firmware & hardware configuration
  • Inventory & documentation
  • Review & acceptance with the customer
  • Point of contact for specialist/IT departments and support in complex technical issues
  • Creation of system documentation
Jun 2020 - Feb 2021
9 months

IT Coordinator

Europäische Zentralbank

  • Expanded security clearance with security investigations (“Ü3”)
  • Team coordinator
  • Support and training of employees
  • System administrator
  • System Center Configuration Manager
  • Software asset management
  • Workspace management
  • Troubleshooting & scheduling
  • Firmware configuration
  • Execution of escalation management
  • Patching of network outlets
  • Installation of switches
  • Logs and alerts
  • Provisioning & migration of new devices
  • Inventory & documentation
  • Documentation in Readyworks
Feb 2020 - May 2020
4 months

Junior Project Manager

1&1 Versatel

  • Project planning
  • Project controlling
  • Compliance with project targets
  • Conflict resolution
  • Support and training of employees
  • Troubleshooting & scheduling
  • Execution of escalation management
  • Risk and opportunity analysis
  • Error management
  • Domain transfer
  • Inventory & documentation
  • Review & acceptance with the customer
Jul 2019 - Dec 2020
6 months

System Administrator

Syntax

  • Windows 10 administration
  • Troubleshooting & scheduling
  • Active Directory
  • System Center Configuration Manager
  • Software asset management
  • Data backup
  • Mobile device management
  • Domain change
  • Rollout coordination
  • Data backup & mirroring at user
  • Review & acceptance with customers
  • Documentation checklist
  • Ticket maintenance & telephone support
  • Error management
  • Inventory & documentation
  • Transportation of new/old devices
  • Support and training of employees
Sep 2018 - Jun 2019
10 months
Frankfurt, Germany

IT Coordinator, System Administrator

IBM / Lufthansa

  • Project planning & controlling
  • Compliance with project targets
  • Conflict resolution
  • Support and training of employees
  • Troubleshooting & scheduling
  • Execution of escalation management
  • VIP support:
  • Frankfurt am Main Airport
  • Security areas (airport, The Squaire – executive floor)
  • Authorization: LuftSiG - reliability checks (ZÜP)
  • District Government of Düsseldorf
  • System administration
  • System provisioning
  • Client management
  • Matrix42 Empirum Client Management
  • System Center Configuration Manager
  • Active Directory
  • Data backup
  • Software asset management
  • Error management
  • Routing of service cases
  • Migration of new devices
  • Inventory & documentation
Jan 2018 - Aug 2018
8 months

Rollout Technician

KfW

  • Setup & dismantling of workstations
  • Floorwalking
  • Helpdesk
  • Telephone support
  • Customer training
  • Data transfer, collection (dismantling) of old devices
  • Mobile device management
  • Cabling according to customer specifications
  • Inventory & documentation
  • Data backup and mirroring at user
  • Employee instruction

Languages

English
Advanced
German
Advanced

Education

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Business and Administration

Certifications & licenses

Expanded security clearance with security investigations (Ü3)

LuftSiG - reliability checks (ZÜP)

Bezirksregierung Düsseldorf