Mohammad reza (Reza) Pezeshki
IT team member
Experience
Nov 2021 - Present
3 years 9 monthsIT team member
Oberfinanzdirektion Baden-Württemberg
- Handling incidents (Ticket USU Valuemation)
- Client reinstallation of an existing workstation, no new hardware delivery
- Performing full disk encryption on mobile devices
- Activating disabled computer accounts in Active Directory
- Restoring deleted or changed data from backup
- Creating new file directories, modifying and deleting them
- Assigning access permissions to existing file directories
- Requesting firewall exception approvals
- Remote installation and re-provisioning of clients
- Performing break & fix remote installations for operating systems and software
- Backing up and providing data during user changes
- Advising on ergonomic workstations
- Informing users about planned downtime
- Managing mainframe emulations and Lexware canteen accounting software
- Network integration via DHCP server for connected clients without manual configuration.
Mar 2018 - Jun 2021
3 years 4 monthsFreelancer in the user rights management (BBV) department
exempTec Integration GmbH / TÜV Süd
- Create and manage user accounts for new users
- Set up email addresses
- Managing users in Active Directory, SCCM, and Microsoft Exchange Admin Center
- Assign user rights, reset or unlock passwords, add or remove users from AD groups
- Software assignment via Microsoft System Center, e.g. Office 365, VPN, soft token, Cisco Jabber, Java client
- Assigning permissions for drives, email functions, distribution lists, calendars, folders, files, hard drives, servers and systems like MyBuy, Microsoft Teams, Citrix Virtual Office
- Managing iDGARD, Active Sync, SAP, PowerBI, local admin rights, Magic and SharePoint
- Changing, resizing or deleting email addresses, adding mobile phone numbers in Outlook.
May 2017 - Feb 2018
10 monthsIT Support
exempTec Integration GmbH / TÜV Süd
- Performing SSD removal and installation in mSATA adapter
- Backing up, adjusting and restoring databases (SQL Server)
- Analysis and synchronization of local and central order statuses
- Documenting activities in Magic and communicating with users regarding synchronization results.
Mar 2017 - Apr 2017
2 monthsSCCM client technician
S&T Spar
- SCCM installation, configuration and administration
- Installing and testing required software in VMware
- Forwarding tested software for packaging to Ontrex
- Distributing software to users via Microsoft System Center
- Assigning and installing remote control for UHD employees
- Monitoring license usage and software metering
- Determining hardware configurations and installed operating systems via WMI.
Nov 2011 - Dec 2016
5 years 2 monthsIT support staff
TÜV Süd
- Handling incidents (Ticket BMC Service Desk)
- 2nd level support for hardware and software
- Documenting and implementing changes
- Managing and providing databases via SCCM Client Center
- Creating reports, monitoring and escalating unresolved issues
- Problem analysis and troubleshooting
- Assigning user rights and installing software
- Recording and documenting network replication.
Oct 2010 - Oct 2011
1 year 1 monthIT support staff
HP-CDS by Elan IT Resource GmbH
- Booting computers over network
- Assigning and installing software
- BIOS settings for notebooks
- User login and password management
- Activating specific hardware features like camera
- Supporting users with software integration.
Mar 2006 - Jun 2010
4 years 4 monthsFreelancer in IT
Medical practices, law firms, small shops and hotels in Giessen
- Consulting and support on software and hardware issues
- Planning, implementing and operating network infrastructures
- Analyzing and optimizing IT systems.
Mar 2004 - Jan 2006
1 year 11 monthsSelf-employed
Computer store in Giessen
- Selling, repairing and advising on PCs, laptops and printers.
Feb 2002 - Nov 2003
1 year 10 monthsServer and desktop laptop specialist
IBM
- Hardware maintenance and troubleshooting of IBM desktops and laptops
- Consulting and support for software and hardware topics
- Assisting with planning and implementing network infrastructures.
Mar 2001 - Oct 2001
8 monthsNetwork operation engineer
Commerzbank AG
- Ensuring and monitoring C/S production
- Performing installation, backup and restore functions
- System and operational analysis as part of 2nd level support
- Administrative tasks and documenting incidents and processes
- Troubleshooting and using tools like BMC Patrol, Tivoli Service Desk.
Jan 1998 - Nov 1999
1 year 11 monthsSelf-employed
Internet Cafe in Frankfurt am Main
- User support
- Managing the cafe.
Feb 1996 - Oct 1997
1 year 9 monthsReturns clerk
P&P Computer GmbH
- Warehouse management
- Order processing
- Customs clearance and general office work.
Apr 1993 - Dec 1994
1 year 9 monthsCommercial clerk
SPL Computer Trading GmbH
- Handling incoming and returned shipments
- Managing supplier reminders
- Maintaining filing system.
Jan 1979 - Dec 1986
8 yearsManaging director for commercial affairs
Food company in Iran
- Responsible for commercial tasks.
Languages
Persian
NativeGerman
AdvancedEnglish
Intermediate Education
Oct 1991 - Jun 1992
FH Giessen
Studienkolleg · Giessen, Germany
Certifications & licenses
MCP
GWS GmbH
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
