Moshtaba H.
IT Administrator
Experience
Feb 2024 - Present
1 year 7 monthsGermany
IT Administrator
Generaldirektion Wasserstraßen und Schifffahrt (WSA-Ostsee)
- Support of IT workstations
- Operation, administration and installation of current physical and virtual servers
- Administration of proxy and firewall as well as antivirus protection
- Administration of network and infrastructure including data backup
- Support in planning for replacement and renewal of IT systems
- Support in planning, coordination and implementation of IT security measures
- Microsoft server operating systems Windows Server 2016/2019
- Central services AD, GPO, DNS, DHCP, WSUS, SCCM
Dec 2022 - Jan 2024
1 year 2 monthsGermany
IT Specialist
RITZ Instrument Transformers GmbH
- Maintenance, improvement and further development of the IT infrastructure in the Microsoft environment
- Administration, installation and configuration of the Microsoft server environment with virtual servers in VMware
- Software distribution, patching and setup of a new PC or laptop with Baramundi software
- Windows 10 and 11 support
- Administration and troubleshooting of Microsoft 365 services (SharePoint / Azure AD / Teams / OneDrive / Exchange Online, on-premises and migration / Office 365 / MFA)
- Ensuring system availability
- Monitoring software Paessler PRTG
- Configuration, monitoring and management of storage systems (Veeam)
- Configuration and replacement of Aruba and HP switches
- Continuous improvement of IT security
- Configuration and management of the Palo Alto firewall system
- User support
- Telephone system Omni Vista
- Workstation setup
- Ordering supplies
Apr 2022 - Nov 2022
8 monthsHamburg, Germany
IT System Administrator (2nd Level Support)
q.beyond AG
- 2nd level support for customers and internal employees
- 1st and 2nd level support of client and server systems
- Receipt, documentation and processing of IT service requests via ticket system, phone and remote or on-site with focus on hardware and software, Windows operating system, user administration, network and mobile devices
- User support for hardware and software issues
- Microsoft 365 services administration
- Office 365 applications
- Azure AD / SharePoint Admin Center / Microsoft Teams Admin Center
- Exchange Online and on-premises
- VMware / vSphere / vCenter
- VDI support with Citrix Director
- Print server administration
Nov 2020 - Mar 2022
1 year 5 monthsHamburg, Germany
IT Specialist in System Integration
AKK (Altonaer Kinderkrankenhaus GmbH)
- Operation and monitoring of the data center
- Configuration, setup and replacement of Cisco and Netgear switches
- Analyzing and resolving network issues
- VMware vSphere VM installation and troubleshooting
- Exchange Server 2016
- 1st and 2nd level support of client and server systems
- User support for hardware and software issues
- Installation of hardware and software components
- Procurement of hardware, e.g. notebooks, printers
- VDI support and troubleshooting in Citrix Director
- Receipt, documentation and processing of IT service requests via ticket system, phone and remote or on-site with focus on hardware, software, Windows operating system, user administration, network and mobile devices
- Administration of user accounts, computers and access rights in Microsoft AD
Jul 2018 - Dec 2019
1 year 6 monthsHamburg, Germany
Rollout and IT Support
Intermed Pflegedienst GmbH
- 1st level support of client and server systems
- User support for hardware and software issues
- Installation of hardware and software components
- Procurement of hardware, e.g. notebooks, printers
- End-user support
- Workstation setup
Feb 2017 - Jun 2018
1 year 5 monthsHamburg, Germany
IT Generalist
Hotel Mercedes
- Point of contact for IT with the IT service provider
- Helpdesk and rollout for PCs and printers
- User support
- Exchange 2013 and Outlook
- Fill in at the reception
Aug 2016 - Jan 2017
6 monthsHamburg, Germany
IT Support
Rocket Commerce GmbH
- User support
- Moving workstations
- Warehouse cleanup
Sep 2015 - Nov 2015
3 monthsHamburg, Germany
Intern
Computer Shop Omid
- 6-week school internship in a repair shop for PCs and mobile devices.
Sep 2014 - Nov 2014
3 monthsHamburg, Germany
Technical Assistant for IT
ProTec GmbH
- 6-week school internship as a technical assistant for IT.
- Receiving, documenting, and handling IT service requests via ticket system, phone, and remote or on-site support, focusing on hardware, software, Windows operating systems, user management, networking, and mobile devices.
Languages
Persian
NativeGerman
AdvancedEnglish
IntermediateEducation
Jul 2011 - Jun 2013
Nelson-Mandela-Schule
Secondary school diploma · Hamburg, Germany
Mar 2001 - Oct 2010
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Primary school with lower secondary level I · Herat, Afghanistan
Certifications & licenses
AZ-900 Microsoft Azure Fundamentals
Microsoft
Microsoft 365 Certified Modern Desktop Administrator Associate
Microsoft
ITIL 4 Foundation
Class B driving license
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