Experience
Sep 2024 - Present
1 year 1 month
- full support of the baramundi infrastructure with approx. 5,000 clients
- administration, consulting, support and independent work in the customer system
- various new customer rollouts
- 2024 update workshop
- operational support
- software packaging
- baramundi optimizations
- training
Oct 2022 - Dec 2023
1 year 3 months
- consolidation of IT endpoints distributed company-wide into central management and domain
- setup of new baramundi infrastructure
- packaging of user software
- support for hardware rollouts
- end user training
- documentation
- project management
Feb 2021 - Present
4 years 8 months
- rollout and migration of a VDI solution to a fat client system using baramundi
- software packaging
- handling of day-to-day operations
- 3rd level support within the baramundi Management Suite
- maintenance and upkeep of the baramundi environment
- in-place updates of Windows 10/11 clients
- documentation and establishment of standard processes:
- packaging guidelines
- rollout concept
- maintenance of Windows 10 clients
- naming conventions
Sep 2020 - Feb 2021
6 months
- coordination and troubleshooting during the international Windows 10 rollout
- problem resolution during the Windows 10 rollout
- coordination and optimization of the baramundi deployment
- documentation and upkeep of the environment
- coordination with external service providers and employees
Feb 2020 - Dec 2020
11 monthsWangen im Allgäu, Germany
- takeover of the administration of the baramundi Unified Endpoint Management solution
- handling of day-to-day operations including troubleshooting
- support for Windows 10 rollout
- application packaging for the Windows 10 rollout
- control and analysis of the Windows 10 rollout
Jan 2015 - Present
10 years 9 months
- Official baramundi software GmbH partner offering official trainings and advanced training courses
- Conducted over 450 workshops at partner locations and at new and existing customers
- Highly active in the baramundi customer forum with over 5,000 posts
- Only external official trainer for baramundi software GmbH
- Conducting pre-sales meetings and remote troubleshooting
- Basic installation and setup at customer sites (3-5 days on site)
- Update workshops to upgrade existing customer environments (1-3 days on site)
- Training of new staff and new modules (1-3 days on site)
Jun 2010 - Apr 2019
8 years 11 months
- Primary responsibility for full client lifecycle management using the baramundi Management Suite
- Management of mobile devices (smartphones, tablets and others)
- 1st and 2nd level hardware support contact
- Internal department procurement and tendering
- Helpdesk administration
- Expansion of ITSM processes
- Network support
- Hotline planning and execution
- License management
- Training of apprentices