Alexander H. - Lead IT-Consultant

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Schönkirchen, Germany

Experience

Feb 2023 - Present

2 years 7 months

Test Manager

FNZ Bank SE

Introduction of the IT platform ServiceNow to comply with legal requirements
Phased rollout of ServiceNow modules following ITIL standards
Creation of requirements as user stories with Gherkin format acceptance criteria
Development and execution of manual user acceptance tests by business units
Creation of a test concept and test strategy
Planning and organization of user acceptance tests
Coordination of test execution within releases with business units
Coaching business units in writing user stories with Gherkin acceptance criteria
Conducting training sessions on test case development
Preparation of test reports and management of approvals/releases
Establishment of test procedures in Zephyr and Xray
Planning and alignment of automated and regression tests

Technologies and tools:

Jira
Confluence
Zephyr for Jira
Xray Test Management for Jira
Microsoft Teams
ServiceNow

Apr 2020 - Dec 2022

2 years 9 months

Senior Business Requirements Engineer

AXA AG

Implementation of Guidewire PolicyCenter within the Polaris transformation initiative
Agile, iterative development of insurance products, functions, and interface integrations in cross-functional teams
Management of requirements across 20 self-organized Scrum teams using Epics and user stories
Gathering and documenting detailed business requirements with acceptance criteria
Collaboration on interfaces such as SAP FS-CD, BiPRO, and GDV
Process modeling in Camunda Modeler
Creation of functional and IT concepts
Execution and documentation of manual tests
Performance and documentation of interface tests using Postman and SoapUI

Technologies and tools:

Jira
Confluence
Xray Test Management for Jira
Microsoft Teams
Guidewire PolicyCenter
Camunda Modeler
SoapUI
Postman

Sep 2019 - Mar 2020

7 months

Lead Business Analyst | Test Coordinator

DAK-Gesundheit | BITMARCK Technik

Migration of historical insurance data from a COBOL-based host system to a modern Java application using adesso transformer
Development of an intuitive user interface for archive data retrieval and display
Business analysis and requirement gathering through workshops and user stories with acceptance criteria
Agile coaching on Kanban and Definition of Done
Support for hybrid project management
Creation of a test concept and coordination between business, test center, and developers

Technologies and tools:

Jira
Confluence
Xray Test Management for Jira
Microsoft Teams
Draw.io

Sep 2019 - Mar 2020

7 months

Business Analyst | Tester | Agile Coach

Hapag-Lloyd

Enhancement and expansion of the central Freight Information System (FIS)
Participation across the software lifecycle: analysis, design, implementation, testing, roll-out, training, maintenance, and support
Business process and requirement analysis with operational experts
Support of a migration from CA:Gen to Java EE
Requirement elicitation via user stories with acceptance criteria
Development of a test concept and execution of tests
Agile coaching, including Kanban and Definition of Done
Facilitation of retrospectives
Translation of technical specifications into pseudocode

Technologies and tools:

Jira
Confluence
Microsoft Teams
FIS (Freight Information System)
FIT for EDI Mappings (Butterfly) in Eclipse

Nov 2018 - Jan 2019

3 months

Agile Requirements Engineer

KKH - Kaufmännische Krankenkasse

Requirement gathering for a web application "Data Protection Catalog" to manage content in the personal data catalog
Preparation and facilitation of workshops
Stakeholder analysis
Creation of context diagrams and process maps
Process modeling as swimlane diagrams
Mockup development
Compilation of functional and technical requirement catalogs
Improvement of reporting processes in the pharmaceutical department through the Amalyze project
Design and implementation of a new data warehouse
Requirements elicitation as user stories with acceptance criteria
Story mapping and backlog management
Coaching the product owner in agile practices
Sprint planning and refinement support
Test coaching and creation of tests based on acceptance criteria

Technologies and tools:

Balsamiq Studios
draw.io
Microsoft Team Foundation Server
Microsoft Power BI

Jul 2018 - Oct 2018

4 months

Business Analyst

DG Verlag eG

Development of a next-generation loyalty program for the "VR-BankCard Plus" initiative
Concept creation for a future-proof loyalty program
Facilitation of workshops and stakeholder analysis
Application of methods and frameworks: Big Picture, personas, design thinking, Scrum, Kanban, and Best of Breed

Technologies and tools:

Jira
Confluence

May 2017 - Apr 2018

1 year

Requirements Engineer | Administrator | Tester

DEVK Deutsche Eisenbahn Versicherung Sach- und HUK-Versicherungsverein a.G

Implementation of online and batch document output (dark processing) for life insurance workflows
Analysis and alignment of business specifications
Creation of functional concepts
Planning and coordination of release cycles
Document administration (functional and technical)
User support and execution of developer tests

Technologies and tools:

DOPiX
Subversion
UltraEdit
HP Quality Center

Apr 2016 - Mar 2017

1 year

Business Analyst | Test Manager | Tester

Ergo Group AG

drive project: implementation of a new motor insurance policy system based on the existing mainframe composite system
Development of a central V-Model based test management concept and sub-concepts for business lines
Test suite setup and requirement-test linkage in HP ALM to enable traceability matrices
Coordination of test case definition, planning, and execution with business units within release cycles
Creation of status reports and support in project planning and Kanban board management
Support for test automation case creation

Technologies and tools:

HP ALM
SharePoint
Excel
Quick3270

Dec 2015 - Mar 2016

4 months

Requirements Engineer | Tester

TriStyle Group GmbH

Implementation of a unified ERP/CRM system in two subsidiaries using Microsoft Dynamics AX
Development of a V-Model based test management and reporting concept in TFS
Creation of initial manual test suites and manual/automation readiness
Training of business users in TFS test case creation and execution
Facilitation of workshops for requirements validation and test case development

Technologies and tools:

Team Foundation Server 2013
Microsoft Dynamics AX 2013 R3

Aug 2014 - Mar 2015

8 months

Project Management Assistant

Olympus Europa SE & Co. KG

Organization of European requirements management for the global complaint management software project
Monitoring and tracking of milestones and deadlines
Updating project plans and information
Preparation of plans, reports, meeting organization and minute taking
Gap analysis between existing and future systems
Participation in risk analysis and process modeling

Technologies and tools:

Microsoft Visio

Mar 2013 - Dec 2013

10 months

Quality Management Assistant

Mercedes-Benz Accessories GmbH

Process elicitation and modeling
Support of internal process audits
Assistance in certificate management
Support in planning, implementation, and development of the ISO 9001 quality management system

Technologies and tools:

ViFlow
LIBSY supplier evaluation system
SAP OPAL

Summary

I am Alexander Hauser, a business informatics specialist with over 9 years of experience as an IT consultant in both traditional and agile environments. I support and advise on business analysis, requirements management, test management, and agility. In cross-functional teams, I act as a bridge between developers and business units. I guide the entire software development process, from idea generation through business process analysis and modeling, to requirements gathering, solution design, test planning, and acceptance. I have worked in insurance, finance, logistics, and shipping industries. Beyond project work, I continuously pursue further training, focusing on future topics such as cloud, Web3, blockchain, smart contracts, and AI.