Reha Altay Bozgül
Business Devolopment Specialist
Experience
Business Development Specialist
Dent Laracity Clinic
- Developed and implemented European market strategy for dental tourism operations between Turkey, Germany, and the UK
- Designed and managed Meeting Day events across Germany, building a direct lead-to-patient conversion framework
- Created training manuals, SOPs, and coordinator education programs and trained teams to standardize communication and patient experience
- Collaborated with digital agencies to optimize Meta Ads and targeting models for international healthcare audiences
- Collaborated with regional influencers and increased lead generation by 60%
Rider
Flink
- Operated within a fast-paced e-commerce environment, managing end-to-end order fulfilment processes, including picking, packing, and delivering customer orders via the company’s proprietary app and becoming the top rider in 2 months
- Gained hands-on experience in q-commerce (quick commerce), ensuring timely and accurate delivery of customer orders while utilizing internal tracking systems for seamless operations with the best rates at my hub
Digital Marketing Intern
Wandar
- Contributed to the development of an e-commerce platform designed to allow tourists to filter safaris and festivals online, similar to platforms like Skyscanner
- Conducted market research and competitor analysis to optimize the platform’s user experience and increase online sales potential
- Assisted in the implementation of digital marketing strategies to drive traffic and engagement to the platform, focusing on SEO and social media campaigns
Warehouse Associate
Amazon
- Gained insights into operational efficiency and teamwork while being part of one of the world's largest and most innovative companies
- Contributed to product placement, transportation, and organizational tasks in a fast-paced warehouse environment
Business Owner
Maritime Coffee Company
- Directed a customer-focused café, prioritizing service quality and customer satisfaction, leading to a significant increase in repeat customers
- Grew from a café with 4 employees to a restaurant with 27 employees and secured over 100 franchise offers through project management and continuous improvement strategies, leading to a 4x increase in revenue, doubling capacity, and enhanced brand recognition in Turkey
- Developed and launched innovative promotional campaigns that significantly boosted customer engagement and loyalty
- Led the implementation of a SaaS-based management system for CRM, inventory management, accounting, and sales analysis, boosting operational efficiency by 30%
- Conducted market and competitive analyses to identify growth opportunities and inform business decisions
- Provided strategic guidance and oversight to a team of 27 employees with a keen focus on maximizing overall productivity by 90% and maintaining high standards of customer service
- Implemented a sustainable design approach by repurposing over 80% of the café’s interior from reclaimed ship components, earning international recognition, including a feature on French television for innovative practices
Cabin Chief
SunExpress
- Developed a deep understanding of German work culture through a 9-year tenure at SunExpress, a Lufthansa joint venture known for stringent safety standards and customer service excellence
- Trained over 100 junior cabin crew members with a focus on safety, continuous improvement strategies, service excellence, and crisis management
- Led initiatives to enhance customer experiences, aligning closely with the brand values and expectations of a global clientele
- Contributed to the success of Turkey's safest airline and Europe's fourth safest airline, ensuring excellence in safety and customer care
- Promoted from Crew Member to Cabin Chief due to excellence in client service and problem-solving during high-pressure situations
- Spearheaded green cabin initiatives, reducing waste and enhancing fuel efficiency
- Coordinated with diverse teams across safety, service, and customer relations, ensuring efficient operations and aligning service delivery with company standards
Instructor
Space Camp Türkiye
- Taught immersive leadership training programs at Space Camp Turkey, fostering teamwork and communication skills
- Inspired young participants to pursue careers in space and related technological fields through engaging simulations
- Facilitated a sense of curiosity and wonder among diverse groups of children, encouraging them to explore their potential in the space industry
Bartender
Cafe Del Mundo
- Collaborated with kitchen and service staff to ensure a seamless dining experience for customers
- Received consistent positive feedback and recognition from satisfied guests for exceptional service
- Contributed to the café's reputation for excellence through dedication to high-quality service and world cuisine offerings
Sales Intern
Pratt & Whitney
- Completed a highly impactful internship in the Sales Department at T.E.C., a joint venture between Pratt & Whitney and Turkish Airlines
- Gained experience working within the aerospace industry, where cutting-edge technology and precision engineering are at the forefront
- Collaborated closely with a dedicated team of professionals from Pratt & Whitney and Turkish Airlines to gain insights into the complexities of the aviation business
- Assisted in sales and marketing activities related to aircraft engine maintenance, repair, and overhaul services, catering to a wide range of international clients and airlines
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Aerospace and Defense (9.5 years), Food and Beverage (3.5 years), Retail (1 year), Healthcare (0.5 years), Tourism (0.5 years), and Transportation (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (12 years), Customer Service (9.5 years), Human Resources (9 years), Marketing (4 years), Project Management (3 years), and Logistics (1 year).
Summary
Operations-driven program and client delivery professional with 15+ years of experience leading complex, multi-stakeholder initiatives across aviation, entrepreneurship, and international business environments. Experienced in designing and delivering cohort-based learning and client development programs. Proven track record in designing and scaling client-centric programs, orchestrating logistics and participant experience, and translating strategic goals into executable delivery models. Combines founder-level ownership with structured operational discipline, CRM and data-informed decision-making, and hands-on coordination across multicultural teams. Experienced in managing live environments where service quality, timelines, and stakeholder alignment are critical.
Skills
Executive Program Delivery & Operational Ownership: End-to-end Responsibility For Program Lifecycle Management—from Design And Planning To Execution And Continuous Improvement—across On-site, Online, And Hybrid Environments. Experienced In Managing Logistics, Timelines, Participant Experience, And Delivery Quality In Fast-paced, Multi-stakeholder Settings.
Client Engagement, Key Account & Learning Solutions: Building Trusted Relationships With Corporate Clients And Partners; Identifying Learning Needs And Co-developing Tailored Program Solutions Aligned With Strategic Objectives. Strong Background In Consultative Engagement And Long-term Relationship Management.
Multi-location Program Execution & Stakeholder Coordination: Planning And Delivering Programs Across Multiple Cities And Venues, Aligning Faculty, Clients, Operations, And Delivery Teams. Skilled In Orchestrating Complex Workflows And Maintaining Seamless Collaboration Across Functions And Geographies.
Budget, Crm & Data-driven Performance Management: Managing Program Resources And Financial Parameters; Maintaining Crm Systems, Monitoring Performance Data, And Translating Feedback And Analytics Into Measurable Improvements In Delivery And Client Experience.
Process Optimization, Sop Design & Team Enablement: Designing Scalable Operational Frameworks, Standardizing Workflows, And Developing Training Structures To Enable Consistent, High-quality Execution Across Teams And Program Cycles.
Languages
Education
Dokuz Eylul University
Bachelor of Science in Physics · Physics · İzmir, Turkey
Dokuz Eylul University
Bachelor of Science in Economics · Economics · İzmir, Turkey
Anadolu University
Associate Degree in Agriculture · Agriculture · Eskişehir, Turkey
Certifications & licenses
Data Analytics
ReDI School of Digital Integration
Working As A Scrum Master
SkillUp
Python Foundations
ReDI School of Digital Integration
Sales And Crm Overview
Salesforce
Data Fundamentals
IBM SkillsBuild
Explore Emerging Tech
IBM SkillsBuild
Project Management Fundamentals
IBM SkillsBuild
Creative Communication
ReDI School of Digital Integration
Agile Basics Ii | Scrum With Lego Workshop
ReDI School of Digital Integration
Working In A Digital World: Professional Skills
IBM SkillsBuild
Agile Basics Workshop
ReDI School of Digital Integration
Foundations Of Project Management
Profile
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