Experience
Jan 2024 - Jun 2024
6 months
- Operation and administration of Windows 2016/2019 servers and domains.
- Infrastructure services (Active Directory, ADFS, Azure AD Connect, DHCP, DNS, Group Policies).
- Consulting, support and troubleshooting of customer systems.
- Documentation and occasional concept design in MS Active Directory.
- Continuous updating of operational, process and system documents.
- Ticket handling (remote analysis and resolution via incident, change and problem management) in daily business.
- Technologies: Windows 2022, Active Directory, ADFS, Azure AD Connect, DHCP, DNS, GPO, VMware vSphere, CheckMK, Exchange 2019, PowerShell, Jira, Confluence, Office 365, Matrix42, NetApp, Ansible.
- Approximately 1060 servers.
Feb 2023 - Dec 2023
11 months
- Configuration, maintenance, care and monitoring of production environments.
- Microsoft environment – servers, databases and server- and client applications.
- Management of virtual machines, SQL and network.
- SQL Server operation and setup, optimization, backup, etc.
- Redesigned and restructured SharePoint environment.
- Migrations/upgrades with Microsoft technologies.
- Technologies: Windows 2022, Windows 2019, MS SharePoint, Hyper-V, VMware vSphere, MSSQL 2019, Nagios, EMC.
- Approximately 910 servers.
Oct 2021 - Jan 2023
1 year 4 months
- Setup and operation of Windows domains – installation, administration and troubleshooting of Windows OS.
- Installation, administration and troubleshooting of Windows server environments including enterprise/data center, application and terminal servers.
- Automated installation via PXE and network boot, desirable with BMC BladeLogic Server Automation.
- Configuration and management of virtual hosts – FC-LUNs under Windows, SAN infrastructure.
- Software rollout via automated distribution – backup with Legato Networker, including client-level troubleshooting.
- System monitoring with Nagios or checkmk.
- Development and support of PowerShell scripts, SharePoint administration.
- Technologies: Windows 2022, 2019, 2016, 2012R2, 2008R2, Office 365, Windows 10, Active Directory, PowerShell, SCCM 2022, IM, SharePoint 2019, DNS, DHCP, Citrix XenApp 7.15, Exchange 2019, NetApp, VMware vSphere ESXi 6.5-6.7, McAfee Suite, CheckMK.
- Approximately 30000 servers.
Sep 2021 - Apr 2022
8 months
- Planning, installation and operation of various server systems, e.g. mail systems (Exchange, mail gateways, encryption, archives).
- Ensuring ongoing operation, error analysis and resolution, 3rd level support.
- Active participation in IT service management handling 2nd level service requests and incidents per ITIL using agile methods.
- Monitoring system administration.
- Technologies: Windows 2022, 2019, 2016, Windows 10, Active Directory, Exchange 2016-2019, Office 365, Azure, SCCM 2016/MECM, VMware vSphere ESXi 6.7, TrendMicro, PowerShell, Ansible.
Jul 2021 - Sep 2021
3 months
- Administration, maintenance and care of complex, high-critical VMware environments.
- VMware migration (6.5–7.0).
- Domain migration.
- Monitoring with PRTG.
- Technologies: Windows 2019, 2016, 2012R2, 2008R2, Office 365, Azure, Active Directory, PRTG, VMware vSphere 5.0–7.0 ESXi 6.5-6.7, SCCM 2019, SCOM 2019, 24/7 system, McAfee Suite.
- Approximately 368 servers, 850 users.
Nov 2020 - Mar 2021
5 months
- Planning, installation and operation of various server systems, e.g. mail systems (Exchange, gateways, encryption, archives).
- Ensuring operation, error analysis and resolution, 3rd level support.
- Strategic development of office infrastructure and security systems by maintenance, care and monitoring for smooth operation.
- Active in IT service management handling 2nd level requests and incidents as per ITIL with agile methods.
- Monitoring system administration.
- Technologies: Windows 2019, 2016, 2012R2, 2008R2, Office 365, Azure, Windows 7/10, Active Directory, DNS, DHCP, Citrix XenDesktop & XenApp 7.15, Exchange 2016 On-Premise, Exchange 2019 Hybrid, VMware vSphere 6.7–7.0 ESXi 6.5-6.7, ManageEngine Desktop Central 10, MEM MDM, PowerShell, IM, SharePoint 2019, SCCM 2019/MECM, SCOM 2019, 24/7 system, McAfee Suite, Ansible.
- Approximately 275 servers, 850 users.
Aug 2020 - Sep 2020
2 months
- Ensuring smooth daily operations in area of responsibility.
- Administration of virtual environment.
- Scripting (PowerShell) and NAS migration.
- Storage setup.
- Backup and restore administration.
- Technologies: Windows 2016, 2019, Active Directory, PowerShell, DNS, VMware vSphere ESXi 6.7, Dell & Synology storage, Veeam.
- Approximately 1300 servers.
Sep 2019 - May 2020
9 months
- Administration, maintenance and care of complex, high-critical VMware environments.
- Citrix environment development.
- VDI support.
- Ensuring operation and updating products.
- Exchange administration.
- Monitoring migration from Nagios to PRTG.
- Microsoft cloud adoption support.
- VMware migration (6.5–7.0).
- Technologies: Windows 2019, 2016, 2012R2, 2008R2, Windows 7/10, Active Directory, Azure, Office 365, SCCM 2016/MECM, IM, DNS, DHCP, Citrix XenDesktop & XenApp 7.15, Exchange 2016/2019 Hybrid, VMware vSphere ESXi 6.5-6.7, Nagios & PRTG, Citrix MDM, PowerShell, SharePoint 2016, Baramundi, Symantec Suite.
- Approximately 185 servers, 700 users.
Jul 2019 - Sep 2019
3 months
- Consulting and development leadership.
- AD management post-migration and provider change.
- PowerShell script development.
- Technologies: Windows 2016, Windows 10, Active Directory, DNS, DHCP, Office 365, PowerShell.
- 980 servers, 4900 users.
Apr 2019 - Jun 2019
3 months
- Consulting and development leadership.
- AD management post-migration and provider change.
- Technologies: Windows 2016, 2012R2, 2008R2, Windows 10, Active Directory (including Azure), DNS, DHCP, Office 365, PowerShell.
- 1350 servers, 7630 computers, 11500 users.
Jul 2018 - Mar 2019
9 months
- Administration, migration and maintenance of complex, critical VMware environments.
- Citrix environment development.
- VDI support.
- Exchange 2016 & 365 administration.
- Ensuring operation and product updates.
- Configure, install and document new hardware/software.
- System monitoring with PRTG.
- Virtual platform migration Hyper-V to VMware 6.7.
- Technologies: Windows 2016, 2012R2, 2008R2, Windows 7/10, Active Directory, DNS, DHCP, Veeam Backup, VMware vSphere ESXi 6.5-6.7, MS SQL 2012/2014, Hyper-V, Exchange 2013/2016/2019 On-Premise, MDM Office 365, Citrix XenApp, Matrix42, Netscaler, Sophos FW/AV, PRTG, SCOM 2012, SharePoint 2016.
- Approximately 265 servers, 1200 users.
Nov 2017 - Jul 2018
9 months
- Ensuring smooth daily operations.
- Coordination of commissioning and administration of Windows OS and applications (client, server).
- Analysis, planning and concept for AD and Exchange migration from VM on physical base to Azure.
- Exchange administration.
- System monitoring and corrective measures.
- Interface to external 3rd level support.
- Develop and implement IT continuity measures.
- Develop, test and implement new hardware/software standards.
- Monitoring and enforcement of SLAs.
- Documentation of systems and procedures.
- Project management and coordination of external vendors.
- VMware patch and release management.
- Technologies: Windows 2016, 2012R2, 2008R2, Office 365, Windows 7/10, Active Directory, Exchange 2013/2016 On-Premise, DNS, DHCP, Citrix XenServer 6.5, Nimble storage, BackupExec, Veeam, Hyper-V, VMware vSphere ESXi 6.5, MS SQL 2008/2014, Lansweeper, Big Brother, Kaspersky, SharePoint 2013, Powershell, Nimble & HP storage, PTV, Medea, SCCM 2012/MECM, SCOM 2016.
- 189 servers, 1100 users.
Aug 2017 - Oct 2017
3 months
- Takeover of XEN server farm including NetApp storage and DPM backup.
- Administration, migration and maintenance of complex XenServer environments.
- Migration XenServer 6.5 to 7.2.
- VDI support.
- Firmware analysis and updates for server environment.
- System monitoring with PRTG.
- Technologies: Windows 2012R2, 2008R2, Windows 7/10, Active Directory, DNS, DHCP, Citrix XenServer 6.5, NetApp storage, Microsoft DPM, PRTG, Trend Micro, SharePoint 2013, Exchange 2013 On-Premise, Office 365.
- 314 servers.
May 2017 - Aug 2017
4 months
- Administration, migration and maintenance of complex XenServer and VMware environments.
- Migration XenDesktop 6.0 to 7.5.
- VDI support.
- New hardware component installation for hypervisors and patching.
- Ensuring operation and updates.
- Configure, install and document new hardware/software.
- Internal system documentation.
- Independent daily admin tasks.
- VMware patch and release management.
- System monitoring with PRTG.
- Technologies: Windows 2012R2, 2008R2, Windows 7, IIS, Active Directory, DFS, DNS, DHCP, Citrix XenApp & XenDesktop 7.5, Nagios, PowerShell, VMware ESXi/vSphere 6.0, Citrix Provisioning 5.5, HP Data Protector, Veeam, Trend Micro, SharePoint 2013, Exchange 2013 On-Premise, Jabber, WebEx, PRTG, SCCM 2012, MDM.
- 872 users, 256 servers.
Mar 2017 - Apr 2017
2 months
- Support software and hardware distribution using standard tools and scripts.
- Support maintenance of existing systems per standard procedures.
- Monitor systems; gather info to identify issues.
- Run scripts to assess system performance; identify concerns and escalate.
- Troubleshoot routine problems using defined solutions.
- Technologies: Windows 2012R2, 2008R2, Windows 7, IIS, Apache Tomcat 8, SSL certificates, load balancing, InstallShield 2012, web app deployment in IIS & Tomcat, console management, Active Directory.
- 6600 users, 1200 servers.
Jun 2016 - Jan 2017
8 months
- Administration, migration and maintenance of complex XenServer and VMware environments.
- VDI support.
- Migration of XenServer and VMware to cloud (Azure and AWS).
- New hardware installation and patching for hypervisors.
- Ensuring operation and updates.
- Configure, install and document new hardware/software.
- Internal system documentation.
- Troubleshoot software/hardware failures with documentation.
- Identify technical risks and dependencies.
- Exchange administration.
- Independent daily admin tasks.
- System monitoring with PRTG.
- VMware patch and release management.
- Incident, problem and change management.
- Technologies: AWS, Azure, Cisco UCS, IBM servers, Citrix XenApp & XenDesktop 7.5, XenServer 7.0, Citrix Provisioning 5.1, Windows 2012R2, 2008R2, Active Directory, Office 365, VMware vSphere ESX/ESXi 5.5-6.0, Tivoli TSM, Veeam v8, MS SQL 2014, PowerShell, DNS, DHCP, Matrix42, IM, SCCM 2012, PRTG, Nagios, Igel Thin, Jabber, WebEx, Commerzbank & Datev software, SAP, Exchange 2013 On-Premise & 2016 Hybrid, antivirus (Symantec), Windows 7/10, MDM.
- 3100 users, 730 servers.
May 2016 - May 2016
1 month
- Migrations, administration and configuration of ticket and asset system Topdesk.
- Technologies: VMware vSphere ESXi 5.5-6.0, Hyper-V 2012, Citrix XenApp, Windows 2012, SCOM 2012, Exchange 2010/2013, Windows 7/8/10, PowerShell, DNS, DHCP, Active Directory, McAfee antivirus, Office 2010-2013, Office 365, SharePoint 2013, RSA tokens, ITIL v3.
- 2600–300 users, 50–380 servers.
Aug 2015 - Mar 2016
8 months
- Administration, migration and maintenance of complex, critical VMware environments.
- Ensuring operation and updates.
- Exchange administration.
- Configure, install and document new hardware/software.
- Internal documentation.
- Troubleshoot software/hardware failures with documentation.
- Identify technical risks and dependencies.
- Independent admin tasks.
- VDI support.
- Incident, problem and change management.
- Monitoring system administration.
- VMware migration 5.5–6.0.
- Technologies: VMware ESX/ESXi/vSphere 5.5, Windows 2012R2/2008R2/2003R2, Windows 7/8/10, PowerShell, DNS, DHCP, GPO, Hyena, SCCM 2012, Nagios, IM, Active Directory, Hyper-V, McAfee & Trend Micro, Exchange 2013/2016 On-Premise, EqualLogic storage, Dell OME & SAN HQ, SharePoint 2013, Veeam v8, Cisco UCS, Jabber, WebEx, Azure.
Mar 2015 - Aug 2015
6 months
- Administration, migration and maintenance of complex, critical VMware environments on Vblocks.
- Ensuring operation and updates.
- Configure, install and document new hardware/software.
- Internal documentation.
- Troubleshoot software/hardware failures with documentation.
- Identify technical risks and dependencies.
- Independent admin tasks.
- Incident, problem and change management.
- VMware patch and release management.
- System monitoring with PRTG.
- Technologies: VMware ESX/ESXi/vSphere 5.0-5.5, Windows 2012/2012R2/2008R2, Windows 7/8, SCCM 2012, SCOM 2012, PRTG, MS SQL 2014, PowerShell, DNS, DHCP, Active Directory, Trend Micro, HP Operations Manager, Veeam v8, EMC², Cisco UCS, Vblocks, Visionapp CloudShaper, NSIS 2.46, SharePoint 2013.
- 1800 users, 114 servers.
Jan 2015 - Feb 2015
2 months
- Domain migration Windows 2003 to 2012R2.
- Analysis and solutions for Exchange 2003 to 2013 migration.
- User administration (rights, databases, AD).
- Server administration (Windows 2003 & 2012R2).
- Software installation/configuration (terminal servers, Hyper-V).
- Technologies: Hyper-V 2012, Windows 2012, Exchange 2003/2013, Windows 7/8, Active Directory, McAfee antivirus, Office 2013, CodeTwo migration tool, ITIL v3, PowerShell, DNS, DHCP.
- 60 users, 3 servers.
Oct 2014 - Dec 2014
3 months
- Technologies: VMware ESX/ESXi/vSphere 5.1-5.5, Hyper-V 2012, Citrix XenDesktop & XenApp, Windows 2012R2, SCCM 2012, SCOM 2012, Exchange 2010/2013 On-Premise, Windows 7/8, PowerShell, DNS, DHCP, Active Directory, McAfee antivirus, NSIS 2.46, Office 2010-2013, RSA tokens, ITIL v3.
- 1400–800 users, 70–400 servers.
Sep 2014 - Oct 2014
2 months
- 2nd–3rd level support (cover) at University of Applied Sciences Aschaffenburg.
- Vacation cover for local client and server administration onsite.
- Support focus on Windows OS and MS Office in client environments.
- Setup migration via Active Directory.
- Setup new servers, adjust domain config and network access.
- Onboard, update and troubleshoot external professors’ and students’ devices.
- Technologies: Windows 2008R2, 2012, Windows 8.1, Active Directory, GPO, PowerShell.
- ~500 users, 115 servers.
Aug 2014 - Aug 2014
1 month
- 3rd level support (cover) at Datagroup Köln GmbH.
- Operation and migration projects for Datagroup clients.
- General administration and analysis.
- Analysis and solutions for Citrix XenApp 6.5 and XenDesktop.
- Server admin (Windows 2003/2008/2012).
- Software installation/configuration (terminal servers, apps, patching).
- VDI support.
- Error analysis and resolution post-migration.
- Exchange 2010 mail admin.
- Incident, problem and change management.
- ~7000 users, 550 servers.
- Technologies: Windows 2008R2/2003R2/2012, MS SQL 2008, DHCP, Active Directory, GPO, DNS, Terminal Server, Citrix XenDesktop 7 & XenApp 6.5, Netscaler, PowerShell, Exchange 2010, SharePoint 2013, VMware 5.1 ESX/ESXi/vSphere, TCP/IP, Windows 7, ERP apps, Office 2010, SMEX & Trend Micro, NetApp SAN, EMC Simpana backup, ITIL v3.
Jan 2014 - Jul 2014
7 months
- Migrations, rebuilds, workshops at Chopard, Deutsche Bahn, T-Systems, Nokia, VTB.
- 15000–650 users, 2400–70 servers.
- Nagios monitoring admin.
- Technologies: VMware ESX/ESXi/vSphere 5.1-5.5, Citrix, Windows 2012, SCCM 2012, SCOM 2012, Exchange 2010, SharePoint 2013, Windows 7/8, PowerShell, DNS, DHCP, Active Directory, HP Operations Manager, Cisco/HP switches, McAfee, Office 2010, AdminStudio, RSA tokens, Nagios, ITIL v3.
Oct 2013 - Dec 2013
3 months
- 3rd level support at Atos AG.
- Migration project in virtual environment for BfG Bank.
- General admin and analysis.
- Analysis and solutions for MetaFrame 5.0 to XenApp 6.5 migration.
- Domain forest migration.
- User admin (rights, DB, AD).
- Server admin (Windows 2003/2008).
- Software install/config (terminal servers, apps).
- VDI support.
- Error analysis and resolution post-rollout (2003 to 2008) and migration.
- Incident, problem and change management.
- Monitoring admin.
- VMware patch and release management.
- ~3500 users, 610 servers.
- Technologies: Windows 2012R2/2008R2/2003R2, Novell NDS, SQL 2005/2008, Active Directory, print servers, terminal servers, SCOM 2012, PowerShell, Citrix XenApp 6.5/Presentation 5.0, IM, Lync 2010, Exchange 2010 On-Premise, DNS, DHCP, VMware ESX/ESXi/vSphere 5.1, TCP/IP, Igel, Windows 7, ERP apps, Office 2010-12, RSA tokens, McAfee, ITIL v3.
Jun 2013 - Sep 2013
4 months
- 3rd level support at QSC AG.
- Migration and rollout project in virtual environment for Techem AG.
- General admin and analysis.
- Analysis and solutions for MetaFrame 4.5 to XenApp 6.5 migration.
- VDI support.
- User admin (rights, DB, AD).
- Server admin (Windows 2003/2008).
- Software install/config (terminal servers, apps).
- Error analysis and resolution post-rollout and migration.
- Software distribution with DSM 7.
- Incident, problem and change management.
- Monitoring admin.
- ~4700 users, 460 servers.
- Technologies: Windows 2008R2/2003R2, SQL 2005, PowerShell, DNS, DHCP, Active Directory, GPO, print servers, DSM 7, Citrix XenApp 6.5 & Presentation 4.0, Provisioning, NetScaler, AppSense, Lync 2010, Exchange 2010 On-Premise, SCCM 2007, VMware 4.1 ESX/ESXi/vSphere, Hyper-V, App-V, XenDesktop 7, Nagios, RSA tokens, Printaurus, HP Service & Asset Manager, SharePoint 2013, McAfee, Office 2010, ITIL v3.
Apr 2013 - May 2013
2 months
- 3rd level support.
- Migration project in server environment for State Medical Academy.
- Error analysis and resolution during XenDesktop rollout (5.6 to 7).
- User admin (rights, DB, AD).
- Software install/config (ERP apps).
- Error analysis and resolution post-rollout.
- ADFS 2.0/3.0 setup for Office 365 and Yammer SSO.
- VDI support.
- ~35000 users, 6500 servers.
- Technologies: Windows 2008R2/2012, SQL 2008, DHCP, Active Directory, GPO, ADFS 3.0, Office 365 & Yammer SSO, print servers, PowerShell, SharePoint 2010, SCCM 2007/2012, SCOM 2012, NetBIOS, TCP/IP, Hyper-V, Citrix XenDesktop 5.6–7, Provisioning, LANDesk, HP Operations Manager, Windows 7/8, ERP apps, McAfee, Office 2010, ITIL v3.
Jun 2012 - Oct 2012
5 months
- 2nd & 3rd level support at Sanofi Pasteur MSD GmbH.
- Support and administration.
- Error analysis and resolution hardware/software.
- User admin (rights, DB, AD).
- Incident, problem and change management.
- Server admin.
- Onsite support.
- Software distribution via SCCM.
- Asset and ticket system Qualipark.
- Windows XP/7 install/config.
- Software install/config.
- VMware patch and release management.
- ~700 users, 180 servers.
- Technologies: Windows 2003/2008, XP/7, SCCM 2007, Exchange 2007 On-Premise, SQL 2008, VMware 5.1 ESX/ESXi/vSphere, Active Directory, DHCP, DFS, NetBIOS, print servers, WSUS, MMC, Lync 2010, Office 2007-2010, BlackBerry Enterprise, SAP, Qualipark, RSA tokens, Symantec/MS Security Essentials/Trend Micro, BlackBerry, Tivoli, ITIL v3.
Jul 2010 - May 2012
1 year 11 monthsMoscow, Russian Federation
- 3rd level support.
- Integration and migration project for State Medical Academy.
- Domain consolidation.
- Hard/software install/config (Windows 2008R2, VMware ESXi/vSphere, Exchange 2010 & Lync 2010, SQL 2008).
- Citrix XenDesktop 5.6 install/config.
- VDI support.
- Provisioning server config.
- Error analysis and resolution hardware/software.
- User admin (rights, DB, AD).
- Server admin (Windows 2003/2008).
- Domain controller and AD migration.
- Domain forest migration.
- VMware patch and release management.
- Incident, problem and change management.
- ADFS 2.0/3.0 setup for Office 365 & Yammer SSO.
- Monitoring setup.
- Software distribution with DSM 7, SCCM 2007/2012.
- ~35000 users, 6500 servers.
- Technologies: Windows 2003/2008R2/2012, Windows 7/XP, DNS, DHCP, ILS, Active Directory, GPO, DFS, MMC, ADFS 3.0, Office 365 & Yammer SSO, ACL, GP management, file & print servers, WSUS, SQL 2008, PowerShell, SCCM 2012, SCOM 2007, DSM 7, Exchange 2007, App-V, Hyper-V, NetBIOS, subnetting, VMware 4.1 ESX/ESXi/vSphere, Citrix XenDesktop & XenApp, NetScaler, provision, Windows 7, Office, LAN/WLAN protocols, hardware, Cisco, CUCM 6.0, RSA tokens, Lotus Notes 8.5, McAfee, Kaspersky, BlackBerry, IBM Domino/Notes, LANDesk, EMC Simpana, Nagios, Office 2010, ITIL v3.
Jul 2010 - Jul 2010
1 month
- 2nd level support at Deutsche Bank AG.
- Rollout project.
- Error analysis and resolution hardware/software.
- Onsite support.
- Software install/config.
- Technologies: Windows 7, CE, Active Directory, MS Office.
Dec 2009 - Mar 2010
4 months
- 2nd level support at Deutsche Bahn AG.
- Rollout project.
- Error analysis and resolution hardware/software.
- Onsite support.
- User administration.
- Windows Vista install/config.
- Software install/config.
- ~17000 users, 1500 servers.
- Technologies: Windows 2003/2000/XP/Vista, Active Directory, MS Office 2007, Ghost 10-11, Igel Thin, print servers, McAfee, Lotus Notes 7.0.
Aug 2009 - Oct 2009
3 months
- 1st–3rd level support at HP Germany.
- Incident, problem and change management.
- Error analysis and resolution hardware/software.
- User admin.
- Server admin.
- Phone and onsite support.
- Remote access.
- Ticketing with OpenView.
- Hardware install/config.
- Software install/config.
- ~1000 users, 180 servers.
- Technologies: Windows 2003/2000, DNS, DHCP, ILS, Active Directory, DFS, HP Operations Manager, policy management, file & print servers, NetBIOS, subnetting, SQL 2005, Novell NDS, XP/Vista, Citrix Presentation 4.0, WISE Package, Office 2003-2007, Ghost 11, OVSC, HP Service Center, Cisco, RSA tokens, McAfee/Symantec, BlackBerry, HP OpenView AssetManager, ITIL v3.
Sep 2008 - Jun 2009
10 months
- 2nd & 3rd level support at HP Germany.
- Windows 2000/2003 server admin.
- Error analysis and resolution hardware/software.
- User & server admin.
- Office issue resolution.
- Phone and onsite support.
- Remote access.
- Windows 2000/XP/Vista and Office install/config.
- Packaging.
- ~11000 users, 950 servers.
- Technologies: Windows 2008/2003/2000, DNS, DHCP, ILS, Active Directory, DFS, AGPL, policy management, file & print servers, NetBIOS, subnetting, SQL 2005, WISE Package, Office 2003-2007, Ghost 11, OVSC, HP Service Center, HP OpenView AssetManager & Operations Manager, Cisco, RSA tokens, SMS, McAfee/Symantec, BlackBerry, ITIL v3.
Jul 2008 - Aug 2008
2 months
- 2nd level support.
- Server center expert.
- Server monitoring with Tivoli.
- Server admin.
- Ticket management.
- 3rd level support.
- Issue analysis and escalation.
- ~2000 servers.
- Technologies: Tivoli, Remedy, Windows XP/2003, Active Directory.
May 2008 - Jun 2008
2 months
- Error analysis and resolution hardware/software.
- Server admin.
- Remedy ticketing.
- Hardware maintenance and repair.
- Hardware setup and cabling.
- Software updates.
- Hard/soft rollout.
- Technologies: Windows 2003/XP/Vista, Active Directory, routers/switches, LAN/WLAN, RSA tokens.
Apr 2008 - Apr 2008
1 month
- Network build.
- Client and Windows 2003 server install/config.
- MS Office install/config.
- Seminars for Windows XP and Office.
- Network maintenance.
- Cisco VoIP setup.
- Technologies: Windows 2003/XP/Vista, Active Directory, HTML/DHTML/JavaScript, DHCP, routers/switches, Office 2003-2007, LAN/WLAN, Cisco VoIP.
Feb 2008 - Mar 2008
2 months
- Setup Windows 2003 terminal servers.
- Certification of video surveillance.
- Network integration into Ethernet.
- Ethernet protocol creation.
- Company website development.
- Technologies: Windows CE/Vista, print servers, Windows 2003, Active Directory, HTML/DHTML/JavaScript, RS232, industrial PCs, RSA tokens.
Jan 2006 - Dec 2007
2 years
- Receive and handle incidents.
- Error analysis and resolution hardware/software.
- User & server admin.
- Remedy & Lotus Notes.
- Support via phone, remote & onsite.
- IT monitoring.
- Network build and care.
- ~70 users, 2100 servers.
- Technologies: Windows Vista/XP/2000/2003, Active Directory, Citrix, TCP/IP, HTTP, DNS, DHCP, LAN/WAN/VPN, PCAnywhere, Symantec backup & Ghost 8-12, Lotus Notes 6.5-7.0, Remedy, Tivoli, Office 2000/XP/2007, wireless (WPA, WEP), Cisco VoIP, RSA tokens, ITIL v2.
Sep 2004 - Sep 2005
1 year 1 month
- 2nd level support via phone & remote.
- Problem report analysis and classification.
- Troubleshooting with ticketing.
- Escalate to 3rd level.
- Company move from Germany to Jerusalem.
- Customer support.
- Technologies: Windows XP/2000/98, mobile Windows, MS-DOS, Linux, Mac OS, TCP/IP, HTTP, DNS, DHCP, LAN/WAN, wireless (WPA, WEP), VPN, PCAnywhere, Symantec backup.
May 2003 - Sep 2004
1 year 5 months
- IT consulting.
- Network build.
- E-commerce.
- Market analysis.
- Website development.
- Technologies: HTML, DHTML, JavaScript, VBScript, Photoshop, PSP.
Aug 2002 - Feb 2003
7 months
- Developed full customer support system.
- Configured system.
- Technologies: Magic 8-9 ERP.
Jan 1998 - Jun 2002
4 years 6 months
- C programming for school training program.
- Website development.
- Java applet development.
- Projects for companies and science ministry.
- Technologies: HTML/DHTML/JavaScript/VBScript, Java, ASP, JSP, SQL, C/C++, Flash, Magic 8-9 ERP.