Khalid Azami - System Administrator

Hattersheim am Main, Germany

Experience

Apr 2024 - Sep 2024

6 months

Processing 1st, 2nd and 3rd level tickets
Analyzing, resolving and documenting incidents and service requests within incident and SLA management via KIX (OTRS) ticket system
Monitoring and managing networks and servers, configuring network interfaces (Wallix & Zabbix)
Providing user support for technical issues and onboarding to new systems
Creating and maintaining documentation for IT systems, network configurations and processes
Software installation and maintenance: installing, configuring and updating operating systems, applications and license management (Empirum, MS365, Admin Center / Exchange)
Data backup and tape rotation (backup and recovery)
Configuring antivirus software and applying security updates and patches (Matrix42 patch management)
User management: creating, modifying and deleting user accounts and their access rights (AD / Azure)

Jan 2023 - Dec 2024

2 years

Handling 2nd and 3rd level tickets via the Jira ticket system, troubleshooting hardware & software issues
Monitoring and management: monitoring storage performance, capacity and availability with NetApp ONTAP System Manager, Active IQ Unified Manager, Harvest and Grafana
Backup and recovery: implementing backup and recovery solutions with SnapCenter
Reprogramming and activating RFID chips
Reviewing and releasing quarantine emails
VPN setup with Sophos Connect
Setting up ZMI terminals
Configuring firewall and router rules on Fortinet FortiGate
Managing Wallix server requests
Testing Zabbix functionality

Jan 2022 - Dec 2023

2 years

Jan 2021 - Dec 2022

2 years

Jan 2018 - Dec 2021

4 years

On-site

Analyzing, resolving and documenting incidents and changes via tickets (OTRS) within incident and change management
ECOS boot stick support
1st and 2nd level IT infrastructure support
Maintaining and monitoring server and client environments and virtualization technologies (Citrix, IgelClient, VMware)
Assigning network configurations to clients with DHCP and DNS
Client management, deployment, software distribution and packaging with OPSI
Administration and support of Microsoft Office and specific user applications
Assisting with rollouts and provisioning new devices

Jan 2009 - Dec 2017

9 years

Workstation relocations
Sales, IT consulting and service inquiries
Repair, installation and configuration of PC systems and mobile devices
Installation and configuration of operating systems and Windows Server
Coordinating changes to firewall and router settings and ensuring connectivity
Upgrades, enhancements, repairs and migrations of existing systems, including replacing components
Troubleshooting Windows and Windows Server
Routine maintenance and cleaning of equipment
Remote support by phone and on-site
Connecting to existing networks and setting up DSL
Windows 10 migrations (upgrade, clean installation)
Installation and configuration of routers (including Wi-Fi)
Network cabling and patch panel installation
Peripheral installation and troubleshooting
Supporting laptops at end-user workstations and assisting users on-site

Hardware: Servers, Notebooks, Pcs, Ipad, Iphone, Printers, Routers, Switches
Network: Lan, Tcp/ip, Wan, Vpn, Firewall, Isdn, Cloud Computing, Netapp
Software: Microsoft Office 2010 - 365, Admin Center / Exchange Server, Remote Access Software, Active Directory, Azure Ad, Entra Id, Ms Intune, Mobile Device Management, Jira, Empirum Matrix42, Service Now, Otrs / Kix
Operating Systems: Windows Xp, Windows 7, Windows 10, Windows 11, Windows Server 2012 / 2016, Macos, Android, Ios