Khalid A.
System Administrator
Experience
Apr 2024 - Sep 2024
6 monthsSystem Administrator
Sport & Medien
- Handling 1st, 2nd and 3rd level tickets
- Analyzing, resolving and documenting incidents and service requests within Incident and SLA via KIX (OTRS) ticket system
- Monitoring and managing networks and servers, configuring network interfaces, managing servers (Wallix & Zabbix)
- User support: assisting end users with technical issues and new systems
- Creating and maintaining documentation for IT systems, network configurations and processes
- Software installation and maintenance: installing, configuring and maintaining operating systems, applications and license management (Empirum, MS365, Admin Center / Exchange)
- Data backup and tape rotation (backup and restore)
- Configuring antivirus software, applying security updates and patches (Matrix 42 Patch Management)
- User management: creating, modifying and deleting user accounts and access permissions (AD / Azure)
Jan 2023 - Dec 2024
2 yearsSystem Administrator
Lebensmittel
- Handling 2nd and 3rd level tickets through Jira ticket system, troubleshooting hardware & software
- Monitoring and management: overseeing storage performance, capacity and availability using NetApp ONTAP System Manager / Active IQ Unified Manager / Harvest and Grafana
- Backup and recovery: implementing backup and restore solutions with SnapCenter
- Reprogramming and activating RFID chips
- Reviewing and releasing quarantine emails
- Setting up VPN with Sophos Connect
- Configuring ZMI terminals
- Configuring firewall/router rules on Fortinet FortiGate
- Wallix server and request management
- Zabbix functionality testing
Jan 2022 - Dec 2023
2 yearsUser Help Desk
Rechtswesen
- Handling tickets with Matrix42 troubleshooting
- Working with ESM iExtranet / iManage Share / iManage Drive
- Setting up computers via Empirum
- Field service cabling and asset management
- Mobile device management
- iPhone and Mac troubleshooting
- Managing Matrix42 Empirum
- Matrix42 patch management
- Managing Azure AD users and policies
- Setting up media technology and conference rooms
Jan 2021 - Dec 2022
2 yearsSystem Administrator
Industrie
- System administration
- ServiceNow ticket system
- Network cabling and patch panel installation
- System administration of new devices
- Hardware replacement
- Maintaining and developing OPS5 system applications and low-level routines
- Adjusting drivers and integrating new drivers
- Installing, restoring and troubleshooting in the client environment
- Azure AD management
- Scripting with PowerShell
- Macros and Word add-ins
- VBS and VBA experience
- Silent installation and AutoHotkey
- Maintaining and deploying the Windows PXE routine
Jan 2018 - Dec 2021
4 yearsOn-site
OnSite Supporter & Administration
Öffentlicher Sektor
- Analyzing, resolving and documenting incidents and changes via tickets (OTRS) in incident and change management, ECOS bootstick support
- 1st and 2nd level support for IT infrastructure
- Monitoring and managing servers, clients and virtualization (Citrix, IgelClient, VMware)
- Assigning network configurations to clients via DHCP and DNS
- Client management, deployment, software distribution and packaging with OPSI
- Admin support for Microsoft Office and specialized user software
- Assisting with rollouts and provisioning new devices
Jan 2009 - Dec 2017
9 yearsIT Service Technician
Elektronik
- Office relocations
- Sales, IT consulting and service requests
- Repair, installation and configuration of PC systems and mobile devices
- Installing and configuring operating systems and Windows servers
- Coordinating firewall and router changes, ensuring connectivity
- Performing upgrades, repairs and conversions for existing systems including component replacements
- Troubleshooting Windows and Windows Server
- Routine maintenance
- Cleaning and inspecting devices
- Remote support by phone and on-site
- Network integration and DSL setup
- Upgrading to Windows 10 (upgrade and clean install)
- Installing and configuring routers (including WLAN)
- Network cabling and patch panel installation
- Installing and troubleshooting peripherals
- Supporting laptops at end-user workstations
- On-site user support
Languages
German
AdvancedEnglish
AdvancedEducation
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IT Systems Electronics Technician
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