Arif Parvez

Transition Manager

Sulzbach (Taunus), Germany

Experience

Jun 2023 - Present
2 years 1 month
Braunschweig, Germany

Transition Manager

Volkswagen Financial Services

  • Stakeholder management
  • Documentation of progress
  • Communication of progress and regular status reports to relevant stakeholders
  • Timeline creation and verification of timeline adherence
  • Change management
  • Ensuring a solid knowledge base for new users
  • Organization/coordination of training sessions

Technologies: MS Office, ITSM, MILES, Citrix

Jan 2022 - Jun 2023
6 months
Düsseldorf, Germany

Identity Access Management (IAM)

Deutsche Apotheker- und Ärztebank

  • Analyzing user accounts
  • Identifying and resolving duplicate accounts
  • Creating new user accounts
  • Deleting duplicates
  • Recertification of accounts
  • New authorization assignments
  • Coordination with owners on structure
  • Ticket handling and assistance

Technologies: Omada, MS Office, Service Now, Active Directory

Jan 2020 - Jan 2023
2 years 1 month
Hamburg, Germany

Payment Operations

Hamburger Commercial Bank

  • Incident management coordination and escalation of tickets
  • Knowledge database improvement
  • User support for administration and applications
  • Creating new users in banking portal
  • Integration/linking with other banking platforms
  • Reviewing transfers and reporting suspected fraud
  • Assisting with transfers and ticket forwarding
  • Close communication with external partners
  • Setting up online banking users
  • Transfer route analysis

Technologies: Ebics, E-Banking, MS Office, BMC Remedy, SWIFT

Jan 2019 - Mar 2022
3 years 3 months
Rüsselsheim, Germany

Vehicle Data Manager

Opel Bank

  • Vehicle data management
  • Managing vehicle/data defects and daily business issues
  • Vehicle status and validity control (e.g., new, active, stock)
  • Communication with stakeholders and external partners
  • Preparing timelines for new launches and tracking them
  • Preparing subventions for each vehicle model
  • System uploads and testing
  • Business validation of JATO data
  • Implementation of new vehicle data deliveries
  • Activation of old vehicles in special cases and error corrections
  • Closing gaps in data (e.g., maintenance groups, consumption values)
  • Communication with suppliers and business teams
  • Supporting quotations and proposing changes for upcoming releases

Technologies: MILES, JATO, B&F, MS Office 2013

Sep 2017 - Sep 2018
1 year 1 month
Bad Homburg, Germany

PMO/Active Directory

Deutsche Leasing AG

  • Migration of fileshares/IDV from Server A to Server B
  • Cleaning and setting permissions
  • Managing user groups and permissions
  • Analysis of access permissions/groups using Varonis
  • Analysis of active/inactive fileshares via Varonis
  • File size analysis
  • user account handling (creation, editing, evaluating permissions)
  • Preparing presentations summarizing collected information
  • Coordination with providers and departments for migrations (fileshares, IDV structure)
  • Monitoring provider orders

Technologies: Excel, PowerPoint, Active Directory, IOS Omada, Office 2013, Varonis

Jan 2016 - Dec 2019
2 years
Darmstadt, Germany

Supporter im 2nd Level Support

T-Systems International GmbH

  • Managing incidents
  • Connection tracking across booking chains
  • CRM-T order creation and chain corrections
  • Handling priority tickets and their escalations
  • Creating/maintaining solution knowledge databases
  • Telephonic/DSL provisioning analysis and processing issues
  • Incident handling for mass and individual markets
  • Developing independent solutions for escalations
  • Handling board complaints

Technologies: Office 2007, SAP, BMC Remedy, Cisco Jabber, Netcracker, CRM-T, Flexprod

Oct 2016 - Jan 2017
4 months
Bonn, Germany
Remote

Supporter

Kautex Textron GmbH & Co. KG

  • Support for hardware/software issues
  • MacBook, iPad, iPhone support
  • Managing inventory tables
  • Telephonic and remote Windows 7 support
  • Activating network ports
  • Performing Office 2016 rollouts
  • Installing and replacing various software/hardware
  • Setting up Avaya clients

Technologies: BMC Remedy, Windows 7, Office 2016, Active Directory, SCCM, Software Center, Lotus Notes

Mar 2014 - Aug 2016
2 years 6 months
Hattersheim am Main, Germany

Supporter

Medienvertrieb FTP GmbH

  • Windows rollout and planning
  • Implementing IT solutions
  • Permission management
  • Installing and maintaining client PCs under Windows 7
  • MS Office product training and setup
  • Supporting hardware/software issues
  • Network port activation
  • Backup and restoration
  • Coordinating hardware rollouts with external providers

Technologies: Windows 7, Windows 10, ServiceNow, MS Office (2013-2016), Active Directory

Oct 2012 - Feb 2014
1 year 5 months

Supporter

MLP Medienlogistik GmbH

  • Helpdesk user support
  • Solving tickets and escalating service calls
  • Setting up user accounts
  • Supporting MS-Office 2010
  • Remote and VIP support
  • Administering user entry

Technologies: Windows 7, ServiceNow, MS Office 2013, SCCM

Aug 2011 - Sep 2012
1 year 2 months

Supporter

Institute für Wirtschaft

  • Operating system installation (Win XP to Win 7)
  • Supporting client applications, especially customer-developed software
  • Performing printer support and PC maintenance
  • Troubleshooting errors
  • Maintaining inventory tables

Technologies: Windows 7, Windows 8

Summary

In meiner mehr als 6-jährigen Berufserfahrung im 1st sowie im 2nd Level Support konnte ich umfangreiche Erfahrungen und Kenntnisse sammeln. Zudem habe ich auch Erfahrungen als PMO. Meine Stärken liegen im Support sowie im Incident Managament, Meine mehrsprachigen Kenntnisse könnten ebenso sehr hilfreich sein.

Ich bin vielseitig einsetzbar und denke, dass ich für die Position als Supporter gut geeignet bin.

Languages

German
Native
Punjabi
Native
Urdu
Native
English
Advanced

Certifications & licenses

BNG Migration Certification

Deutsche Telekom

DCIP Certification

Deutsche Telekom

NGSSM Certification

Deutsche Telekom

VS-NfD Certification

Deutsche Telekom