Arif Parvez
Transition Manager
Experience
Jun 2023 - Present
2 years 1 month Braunschweig, Germany
Transition Manager
Volkswagen Financial Services
- Stakeholder management
- Documentation of progress
- Communication of progress and regular status reports to relevant stakeholders
- Timeline creation and verification of timeline adherence
- Change management
- Ensuring a solid knowledge base for new users
- Organization/coordination of training sessions
Technologies: MS Office, ITSM, MILES, Citrix
Jan 2022 - Jun 2023
6 months Düsseldorf, Germany
Identity Access Management (IAM)
Deutsche Apotheker- und Ärztebank
- Analyzing user accounts
- Identifying and resolving duplicate accounts
- Creating new user accounts
- Deleting duplicates
- Recertification of accounts
- New authorization assignments
- Coordination with owners on structure
- Ticket handling and assistance
Technologies: Omada, MS Office, Service Now, Active Directory
Jan 2020 - Jan 2023
2 years 1 month Hamburg, Germany
Payment Operations
Hamburger Commercial Bank
- Incident management coordination and escalation of tickets
- Knowledge database improvement
- User support for administration and applications
- Creating new users in banking portal
- Integration/linking with other banking platforms
- Reviewing transfers and reporting suspected fraud
- Assisting with transfers and ticket forwarding
- Close communication with external partners
- Setting up online banking users
- Transfer route analysis
Technologies: Ebics, E-Banking, MS Office, BMC Remedy, SWIFT
Jan 2019 - Mar 2022
3 years 3 months Rüsselsheim, Germany
Vehicle Data Manager
Opel Bank
- Vehicle data management
- Managing vehicle/data defects and daily business issues
- Vehicle status and validity control (e.g., new, active, stock)
- Communication with stakeholders and external partners
- Preparing timelines for new launches and tracking them
- Preparing subventions for each vehicle model
- System uploads and testing
- Business validation of JATO data
- Implementation of new vehicle data deliveries
- Activation of old vehicles in special cases and error corrections
- Closing gaps in data (e.g., maintenance groups, consumption values)
- Communication with suppliers and business teams
- Supporting quotations and proposing changes for upcoming releases
Technologies: MILES, JATO, B&F, MS Office 2013
Sep 2017 - Sep 2018
1 year 1 month Bad Homburg, Germany
PMO/Active Directory
Deutsche Leasing AG
- Migration of fileshares/IDV from Server A to Server B
- Cleaning and setting permissions
- Managing user groups and permissions
- Analysis of access permissions/groups using Varonis
- Analysis of active/inactive fileshares via Varonis
- File size analysis
- user account handling (creation, editing, evaluating permissions)
- Preparing presentations summarizing collected information
- Coordination with providers and departments for migrations (fileshares, IDV structure)
- Monitoring provider orders
Technologies: Excel, PowerPoint, Active Directory, IOS Omada, Office 2013, Varonis
Jan 2016 - Dec 2019
2 years Darmstadt, Germany
Supporter im 2nd Level Support
T-Systems International GmbH
- Managing incidents
- Connection tracking across booking chains
- CRM-T order creation and chain corrections
- Handling priority tickets and their escalations
- Creating/maintaining solution knowledge databases
- Telephonic/DSL provisioning analysis and processing issues
- Incident handling for mass and individual markets
- Developing independent solutions for escalations
- Handling board complaints
Technologies: Office 2007, SAP, BMC Remedy, Cisco Jabber, Netcracker, CRM-T, Flexprod
Oct 2016 - Jan 2017
4 months Bonn, Germany
RemoteSupporter
Kautex Textron GmbH & Co. KG
- Support for hardware/software issues
- MacBook, iPad, iPhone support
- Managing inventory tables
- Telephonic and remote Windows 7 support
- Activating network ports
- Performing Office 2016 rollouts
- Installing and replacing various software/hardware
- Setting up Avaya clients
Technologies: BMC Remedy, Windows 7, Office 2016, Active Directory, SCCM, Software Center, Lotus Notes
Mar 2014 - Aug 2016
2 years 6 months Hattersheim am Main, Germany
Supporter
Medienvertrieb FTP GmbH
- Windows rollout and planning
- Implementing IT solutions
- Permission management
- Installing and maintaining client PCs under Windows 7
- MS Office product training and setup
- Supporting hardware/software issues
- Network port activation
- Backup and restoration
- Coordinating hardware rollouts with external providers
Technologies: Windows 7, Windows 10, ServiceNow, MS Office (2013-2016), Active Directory
Oct 2012 - Feb 2014
1 year 5 monthsSupporter
MLP Medienlogistik GmbH
- Helpdesk user support
- Solving tickets and escalating service calls
- Setting up user accounts
- Supporting MS-Office 2010
- Remote and VIP support
- Administering user entry
Technologies: Windows 7, ServiceNow, MS Office 2013, SCCM
Aug 2011 - Sep 2012
1 year 2 monthsSupporter
Institute für Wirtschaft
- Operating system installation (Win XP to Win 7)
- Supporting client applications, especially customer-developed software
- Performing printer support and PC maintenance
- Troubleshooting errors
- Maintaining inventory tables
Technologies: Windows 7, Windows 8
Summary
In meiner mehr als 6-jährigen Berufserfahrung im 1st sowie im 2nd Level Support konnte ich umfangreiche Erfahrungen und Kenntnisse sammeln. Zudem habe ich auch Erfahrungen als PMO. Meine Stärken liegen im Support sowie im Incident Managament, Meine mehrsprachigen Kenntnisse könnten ebenso sehr hilfreich sein.
Ich bin vielseitig einsetzbar und denke, dass ich für die Position als Supporter gut geeignet bin.
Languages
German
Native
Punjabi
Native
Urdu
Native
English
Advanced
Certifications & licenses
BNG Migration Certification
Deutsche Telekom
DCIP Certification
Deutsche Telekom
NGSSM Certification
Deutsche Telekom
VS-NfD Certification
Deutsche Telekom
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