Transition Manager

• Analyzing user accounts
• Identifying and resolving duplicate accounts
• Creating new user accounts
• Deleting duplicates
• Recertification of accounts
• New authorization assignments
• Coordination with owners on structure
• Ticket handling and assistance

Technologies: Omada, MS Office, Service Now, Active Directory

• Vehicle data management
• Managing vehicle/data defects and daily business issues
• Vehicle status and validity control (e.g., new, active, stock)
• Communication with stakeholders and external partners
• Preparing timelines for new launches and tracking them
• Preparing subventions for each vehicle model
• System uploads and testing
• Business validation of JATO data
• Implementation of new vehicle data deliveries
• Activation of old vehicles in special cases and error corrections
• Closing gaps in data (e.g., maintenance groups, consumption values)
• Communication with suppliers and business teams
• Supporting quotations and proposing changes for upcoming releases

Technologies: MILES, JATO, B&F, MS Office 2013

• Managing incidents
• Connection tracking across booking chains
• CRM-T order creation and chain corrections
• Handling priority tickets and their escalations
• Creating/maintaining solution knowledge databases
• Telephonic/DSL provisioning analysis and processing issues
• Incident handling for mass and individual markets
• Developing independent solutions for escalations
• Handling board complaints

Technologies: Office 2007, SAP, BMC Remedy, Cisco Jabber, Netcracker, CRM-T, Flexprod

• Windows rollout and planning
• Implementing IT solutions
• Permission management
• Installing and maintaining client PCs under Windows 7
• MS Office product training and setup
• Supporting hardware/software issues
• Network port activation
• Backup and restoration
• Coordinating hardware rollouts with external providers

Technologies: Windows 7, Windows 10, ServiceNow, MS Office (2013-2016), Active Directory

• Operating system installation (Win XP to Win 7)
• Supporting client applications, especially customer-developed software
• Performing printer support and PC maintenance
• Troubleshooting errors
• Maintaining inventory tables

Technologies: Windows 7, Windows 8