Arif Parvez - Transition Manager

Q: Where is Arif based?

Arif is based in Sulzbach (Taunus), Germany .

Q: What languages does Arif speak?

Arif speaks the following languages: German (Native), Punjabi (Native), Urdu (Native), English (Advanced) .

Q: How many years of experience does Arif have?

Arif has at least 14 years of experience. During this time, Arif has worked in at least 7 different roles and for 10 different companies . The average length of individual experience is 1 year and 5 months . Note that Arif may not have shared all experience and actually has more experience.

Q: What is Arif's latest experience?

Arif's most recent position is Transition Manager at Volkswagen Financial Services .

Q: What companies has Arif worked for in recent years?

In recent years, Arif has worked for Volkswagen Financial Services , Deutsche Apotheker- und Ärztebank , Hamburger Commercial Bank , and Opel Bank .

Q: Which industries is Arif most experienced in?

Arif is most experienced in industries like Banking and Finance , Automotive , Media, and Entertainment and Publishing . Arif also has some experience in Information Technology (IT) , Transportation and Logistics , and Education .

Q: Which business areas is Arif most experienced in?

Arif is most experienced in business areas like Information Technology (IT) , Customer Service , and Operations . Arif also has some experience in Project Management and Finance .

Q: Which industries has Arif worked in recently?

Arif has recently worked in industries like Banking and Finance and Automotive .

Q: Which business areas has Arif worked in recently?

Arif has recently worked in business areas like Operations , Information Technology (IT) , and Project Management .

Recommended expert

Sulzbach (Taunus), Germany

Experience

Jun 2023 - Present

2 years 9 months

Transition Manager

Volkswagen Financial Services

Stakeholder management
Documentation of progress
Communicating progress and regular status reports to relevant stakeholders
Creating and reviewing timelines to ensure the schedule is met
Change management
Ensuring a solid knowledge base for new users
Organizing and coordinating training sessions
Technologies: MS Office, ITSM, MILES, Citrix

Jan 2023 - Jun 2023

6 months

Identity Access Management (IAM)

Deutsche Apotheker- und Ärztebank

Analyzing and creating user accounts
Analyzing and deleting duplicates
Recertifying and creating new permissions
Coordinating with owners on structure
Providing support and handling tickets
Technologies: Omada, MS Office, ServiceNow, Active Directory

Jan 2021 - Jan 2023

2 years 1 month

Payment Operations

Hamburger Commercial Bank

Incident management: coordinating and escalating tickets
Enhancing the knowledge database
User support for administration and application
Setting up new users in the banking portal and online banking
Integrating and linking to other banking platforms
Reviewing transfers and fraud suspicion reports
Assisting with transfers
Forwarding and closing tickets
Close communication with external partners
Analyzing the transfer workflow
Technologies: Ebics, eBanking, MS Office, BMC Remedy, SWIFT

Jan 2019 - Mar 2022

3 years 3 months

Vehicle Data Manager

Opel Bank

Responsibility for vehicle/data-related defects and daily business issues (JATO, option rules, B&F, status, availability)
Checking vehicle status and validity (new, prep, active, stock, old, etc.)
Close communication with relevant stakeholders and external partners
Preparing and tracking timelines for new launches
Preparing and uploading subsidies per vehicle model
Testing and approving uploaded vehicle data by management
Business validation of JATO data
Implementing new vehicle data deliveries
On-demand activation of old vehicles and correction of status errors
Communicating about missing data (maintenance groups, consumption values, codes)
Supporting the business team and preparing quotations
Contributing change ideas for upcoming releases
Technologies: MILES, JATO, B&F, MS Office 2013

Sep 2017 - Sep 2018

1 year 1 month

PMO/Active Directory

Deutsche Leasing AG

Assisting with the migration of fileshares/IDV from Server A to Server B
Cleaning up and setting permissions
Managing and creating user groups/permissions
Analyzing access permissions and fileshare sizes using Varonis
Evaluating active and inactive fileshares
User administration with Excel (new setups, deletions, evaluations, group policies)
Creating analyses of broken permissions
Researching and compiling used IDV
Presenting and aligning collected information with departments
Coordinating with the provider on migrating fileshare and IDV structures
Tracking migration tasks
Technologies: Excel, PowerPoint, Active Directory, iOS, Omada, Office 2013, Varonis

Jan 2017 - Dec 2018

2 years

2nd Level Support Specialist

T-Systems International GmbH

Handling incidents in mass and individual markets
Tracking and cleansing the order process with CRM-T
Entering orders and follow-up for field service
Escalation and prioritization of priority tickets and executive complaints
Creating and maintaining a solutions database
Analyzing provisioning systems for telephone and DSL connections
Independently developing solutions for product changes, provisioning and cancellations
Technologies: Office 2007, SAP, BMC Remedy (Nimbus), Cisco Jabber, Netcracker, Kontes Andi, Kontes Orka, CRM-T, Flexprod, Netcracker applications (SMK, RMK, IDMA, IMS), TOOMAS, BSP, WMS-TK

Oct 2016 - Jan 2017

4 months

Support Specialist

Kautex Textron GmbH & Co. KG

Support for hardware and software, MacBook, iPad, iPhone
Maintaining various inventory tables
Phone and remote support on Windows 7
Enabling network ports
MS Office 2016 support
Handling tasks and incidents
User administration via Active Directory and assignment of admin rights
Conducting the Office 2016 rollout
Installing software via Software Center
Exchanging and delivering new hardware, data mirroring
Initial setup of the Avaya client
Technologies: BMC Remedy, Windows 7, Office 2016, Office 2007, Lync, Skype for Business, Regedit, Active Directory, Server 2008, Remote Desktop Viewer, SCCM, Software Center, Lotus Notes

Mar 2014 - Aug 2016

2 years 6 months

Support Specialist

Medienvertrieb FTP GmbH

Planning and executing Windows rollouts
Providing IT solutions and access management
Managing renewal and temporary requests
Installing and maintaining client PCs on Windows 7
Supporting and training users on MS Office products
Setting up various software applications
Support for hardware and software, including iPad and iPhone
Phone and remote support on Windows 7
Activating various network ports
Troubleshooting software and hardware issues
Backing up and restoring data
Coordinating hardware rollouts with external service providers
Technologies: Windows 7, Windows 10, ServiceNow, Outlook 2010-2016, MS Office 2013-2016, SCCM, Software Center, Active Directory

Oct 2012 - Feb 2014

1 year 5 months

Support Specialist

MLP Medienlogistik GmbH

User help desk and user support for software and hardware
Creating and resolving tickets
Monitoring and escalating service calls
Personalizing and setting up user accounts
VIP support and MS Office 2010 support
Assigning printers and remote support via TeamViewer
Communicating with IT service providers
Onboarding users with RSA token login
User administration via Active Directory
Technologies: iPad, iMac, iPhone, Windows 7, ServiceNow, MS Office 2013, Outlook 2010, SCCM

Aug 2011 - Sep 2012

1 year 2 months

Support Specialist

Institute for Economics

Rollout projects: installing operating systems (Win XP to Win 7)
Supporting applications, especially custom-developed client software
Printer support and functionality checks of PC workstations
Error analysis, isolation, and correction
Maintaining inventory tables
Technologies: Windows 7, Windows 8

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (8 years), Automotive (6 years), Media and Entertainment (4 years), Information Technology (2 years), Transportation (1.5 years), and Education (1 year).

Banking and Finance

Automotive

Media and Entertainment

Information Technology

Transportation

Education

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (11 years), Customer Service (8 years), Operations (4 years), Project Management (3.5 years), and Finance (2 years).

Information Technology

Customer Service

Operations

Project Management

Finance

Summary

With over six years of experience in 1st and 2nd level support, I have gathered extensive skills and knowledge. I also have experience in PMO. My strengths are in support and incident management. I am versatile and believe I am a good fit for the supporter position.

Skills

Office 2016 And Office 365 Training
Windows 7 & Windows 10
Vs-nfd Training At Deutsche Telekom
Dcip (Individual Customers) At Deutsche Telekom
Bng Migration At Deutsche Telekom
Ngssm (Mass Market)
Operating Systems: Windows Xp To 10, Apple Ios
Hardware: Hp, Lenovo, Dell, Apple
Data Communication: Internet/intranet, Remote Desktop Viewer, Skype, Servicenow (Ticket System), Bmc Remedy, Lync, Active Directory, Server 2008, Regedit
Products/standards: Ms Office Programs To Date (Word, Excel, Powerpoint, Outlook)
It Skills: Very Good Knowledge Of Windows 7, Windows 10, Ms Office 2016, Lync, Lotus Notes, Skype For Business

Languages

German

Native

Punjabi

Native

Urdu

Native

English

Advanced

Profile

Created

April 2024

Last Update

April 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Arif based?

Arif is based in Sulzbach (Taunus), Germany.

What languages does Arif speak?

Arif speaks the following languages: German (Native), Punjabi (Native), Urdu (Native), English (Advanced).

How many years of experience does Arif have?

Arif has at least 14 years of experience. During this time, Arif has worked in at least 7 different roles and for 10 different companies. The average length of individual experience is 1 year and 5 months. Note that Arif may not have shared all experience and actually has more experience.

What roles would Arif be best suited for?

Based on recent experience, Arif would be well-suited for roles such as: Transition Manager, Identity Access Management (IAM), Payment Operations.

What is Arif's latest experience?

Arif's most recent position is Transition Manager at Volkswagen Financial Services.

What companies has Arif worked for in recent years?

In recent years, Arif has worked for Volkswagen Financial Services, Deutsche Apotheker- und Ärztebank, Hamburger Commercial Bank, and Opel Bank.

Which industries is Arif most experienced in?

Arif is most experienced in industries like Banking and Finance, Automotive, Media, and Entertainment and Publishing. Arif also has some experience in Information Technology (IT), Transportation and Logistics, and Education.

Which business areas is Arif most experienced in?

Arif is most experienced in business areas like Information Technology (IT), Customer Service, and Operations. Arif also has some experience in Project Management and Finance.

Which industries has Arif worked in recently?

Arif has recently worked in industries like Banking and Finance and Automotive.

Which business areas has Arif worked in recently?

Arif has recently worked in business areas like Operations, Information Technology (IT), and Project Management.

What is the availability of Arif?

Arif is immediately available full-time for suitable projects.

What is the rate of Arif?

Arif's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.