Arif Parvez
Transition Manager
Experience
Jun 2023 - Present
2 years 2 months Braunschweig, Germany
Transition Manager
Volkswagen Financial Services
- Stakeholder management
- Documentation of progress
- Communication of progress and regular status reports to relevant stakeholders
- Timeline creation and verification of timeline adherence
- Change management
- Ensuring a solid knowledge base for new users
- Organization/coordination of training sessions
Technologies: MS Office, ITSM, MILES, Citrix
Jan 2022 - Jun 2023
6 months Düsseldorf, Germany
Identity Access Management (IAM)
Deutsche Apotheker- und Ärztebank
- Analyzing user accounts
- Identifying and resolving duplicate accounts
- Creating new user accounts
- Deleting duplicates
- Recertification of accounts
- New authorization assignments
- Coordination with owners on structure
- Ticket handling and assistance
Technologies: Omada, MS Office, Service Now, Active Directory
Jan 2020 - Jan 2023
2 years 1 month Hamburg, Germany
Payment Operations
Hamburger Commercial Bank
- Incident management coordination and escalation of tickets
- Knowledge database improvement
- User support for administration and applications
- Creating new users in banking portal
- Integration/linking with other banking platforms
- Reviewing transfers and reporting suspected fraud
- Assisting with transfers and ticket forwarding
- Close communication with external partners
- Setting up online banking users
- Transfer route analysis
Technologies: Ebics, E-Banking, MS Office, BMC Remedy, SWIFT
Jan 2019 - Mar 2022
3 years 3 months Rüsselsheim, Germany
Vehicle Data Manager
Opel Bank
- Vehicle data management
- Managing vehicle/data defects and daily business issues
- Vehicle status and validity control (e.g., new, active, stock)
- Communication with stakeholders and external partners
- Preparing timelines for new launches and tracking them
- Preparing subventions for each vehicle model
- System uploads and testing
- Business validation of JATO data
- Implementation of new vehicle data deliveries
- Activation of old vehicles in special cases and error corrections
- Closing gaps in data (e.g., maintenance groups, consumption values)
- Communication with suppliers and business teams
- Supporting quotations and proposing changes for upcoming releases
Technologies: MILES, JATO, B&F, MS Office 2013
Sep 2017 - Sep 2018
1 year 1 month Bad Homburg, Germany
PMO/Active Directory
Deutsche Leasing AG
- Migration of fileshares/IDV from Server A to Server B
- Cleaning and setting permissions
- Managing user groups and permissions
- Analysis of access permissions/groups using Varonis
- Analysis of active/inactive fileshares via Varonis
- File size analysis
- user account handling (creation, editing, evaluating permissions)
- Preparing presentations summarizing collected information
- Coordination with providers and departments for migrations (fileshares, IDV structure)
- Monitoring provider orders
Technologies: Excel, PowerPoint, Active Directory, IOS Omada, Office 2013, Varonis
Jan 2016 - Dec 2019
2 years Darmstadt, Germany
Supporter im 2nd Level Support
T-Systems International GmbH
- Managing incidents
- Connection tracking across booking chains
- CRM-T order creation and chain corrections
- Handling priority tickets and their escalations
- Creating/maintaining solution knowledge databases
- Telephonic/DSL provisioning analysis and processing issues
- Incident handling for mass and individual markets
- Developing independent solutions for escalations
- Handling board complaints
Technologies: Office 2007, SAP, BMC Remedy, Cisco Jabber, Netcracker, CRM-T, Flexprod
Oct 2016 - Jan 2017
4 months Bonn, Germany
RemoteSupporter
Kautex Textron GmbH & Co. KG
- Support for hardware/software issues
- MacBook, iPad, iPhone support
- Managing inventory tables
- Telephonic and remote Windows 7 support
- Activating network ports
- Performing Office 2016 rollouts
- Installing and replacing various software/hardware
- Setting up Avaya clients
Technologies: BMC Remedy, Windows 7, Office 2016, Active Directory, SCCM, Software Center, Lotus Notes
Mar 2014 - Aug 2016
2 years 6 months Hattersheim am Main, Germany
Supporter
Medienvertrieb FTP GmbH
- Windows rollout and planning
- Implementing IT solutions
- Permission management
- Installing and maintaining client PCs under Windows 7
- MS Office product training and setup
- Supporting hardware/software issues
- Network port activation
- Backup and restoration
- Coordinating hardware rollouts with external providers
Technologies: Windows 7, Windows 10, ServiceNow, MS Office (2013-2016), Active Directory
Oct 2012 - Feb 2014
1 year 5 monthsSupporter
MLP Medienlogistik GmbH
- Helpdesk user support
- Solving tickets and escalating service calls
- Setting up user accounts
- Supporting MS-Office 2010
- Remote and VIP support
- Administering user entry
Technologies: Windows 7, ServiceNow, MS Office 2013, SCCM
Aug 2011 - Sep 2012
1 year 2 monthsSupporter
Institute für Wirtschaft
- Operating system installation (Win XP to Win 7)
- Supporting client applications, especially customer-developed software
- Performing printer support and PC maintenance
- Troubleshooting errors
- Maintaining inventory tables
Technologies: Windows 7, Windows 8
Summary
In my more than six years of professional experience in 1st and 2nd level support, I have gathered extensive skills and knowledge. I also have experience as a PMO. My strengths lie in support and incident management, and my multilingual skills can also be very helpful.
I am versatile and believe I am well suited for the position of supporter.
Languages
German
Native
Punjabi
Native
Urdu
Native
English
Advanced
Certifications & licenses
BNG Migration Certification
Deutsche Telekom
DCIP Certification
Deutsche Telekom
NGSSM Certification
Deutsche Telekom
VS-NfD Certification
Deutsche Telekom
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