Axel Hönicke - 2nd Level Support / Rollout | FRATCH

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Schwindegg, Germany

Experience

Mar 2025 - Jul 2025

5 months

Munich, Germany

2nd Level Support / Rollout

BayernInvest

General software and hardware support (Office 365, bank-specific software, migration from Windows 10 to Windows 11)
Preparing hardware for rollout, inventory of laptops and docking stations
Installation and testing according to customer requirements
Setup and teardown of prepared hardware (laptop, docking station, peripherals)

Sep 2024 - Feb 2025

6 months

Burghausen, Germany

1st & 2nd Level Support

OMV

General IT service desk 1st & 2nd level support
Setting up workstations (installing laptops, workstations, iPads, iPhones) using SCCM and MDM
Handling hands-on tickets with ServiceNow
Onboarding training
Planning and coordination of Windows 11 rollout (data backup & migration)

Feb 2024 - Jul 2024

6 months

Munich, Germany

Senior 2nd Level Support

Ipsen Pharma

Primarily general IT support
Incident documentation
Rollout and management of mobile devices (laptops, iPads, iPhones) using Azure AutoPilot and MS Intune (MDM)
Handling typical break-and-fix tasks (new installations, software configuration, hardware replacement)

Jun 2023 - Feb 2024

9 months

Mühldorf, Germany

Self-employed IT Consultant

Various small clients

Setting up workstations and follow-up support
Installation and commissioning of PCs, laptops and mobile devices (iPhone, iPad)
NAS setup including data backup (Synology)
Setup and commissioning of a Windows 2022 server according to customer requirements
Consulting and requirements assessment for hardware and software
Microsoft Intune administration and testing

Jan 2023 - Apr 2023

4 months

Hamburg, Germany

Microsoft Intune Consultant

RMS Hamburg

Design and implementation of a Microsoft Intune project (migration of existing Windows clients into the existing Azure AD environment)
Preparing new installations in Microsoft Autopilot (configuration according to customer requirements and subsequent testing)
Deploying software via Microsoft Business Store
Packaging industry-specific software using PowerShell wrappers and the Microsoft Win32 Content Prep Tool
Importing new devices into Microsoft Intune and Autopilot, including creating department-specific setup profiles
Monitoring and troubleshooting tested installations
Creating and delivering app deployments for mobile devices (iOS, Android) via the store
Providing software in the company portal
Preparing Autopilot rollout for Windows 11 and Intune client update for existing Windows 10 clients

Nov 2019 - Jan 2023

3 years 3 months

Unterföhring, Germany

Senior 2nd Level Support

SES Germany (HD+)

Final testing and setup of the workstation (installing notebooks, workstations, iPads, iPhones)
User management in Active Directory
Software management with Altiris, SCCM, and Microsoft Azure
Hardware management and user support
Rollout of new hardware (desktop, notebook, server, VMs)
Analysis and troubleshooting
Handling tasks and incidents

Jul 2019 - Sep 2019

3 months

Munich, Germany

Floorwalker

Munich RE

Training users in Windows 10 and Office 365
Installing printers and connecting network drives
Final testing and setup of the workstation

Feb 2019 - Jun 2019

5 months

Munich, Germany

Multi Level Support

LHM Services

User support (1st level)
Support for Windows 7 LiMux, Windows 10, Office 2007/2016, Office 365
User management in Active Directory
Handling calls, ticket logging, and forwarding to the appropriate support teams

Sep 2012 - Apr 2017

4 years 8 months

Munich, Germany

2nd Level Support

FITS Finanz Informatik Technologie Service

User support (2nd level, on-site)
Company-specific application support
Support for Windows 7, Windows 10, Office 2007/2016
Pilot rollouts, testing, and release of Windows 10
User management in Active Directory
Participation in internal projects (test and release management)
Analysis and resolution of threats
Planning and coordination of hardware and software rollouts

Oct 2011 - Aug 2012

11 months

Munich, Germany

2nd Level Support

Merck Sharp & Dohme

User support (2nd level, on-site)
Company-specific application support
Support for Windows XP, Office 2007, and Windows 7 pilot rollouts
Conducting meetings and documentation
User management in Active Directory
Blackberry support (maintaining BES, user activation)
Hardware and software rollouts

Mar 2011 - Sep 2011

7 months

Munich, Germany

Tradefloor 2nd Level Support

UniCredit Group (HVB)

User support for hardware and software (1st & 2nd level, on-site)
Bank-specific application support (Bloomberg, Reuters)
Software rollout (Office 2003, Windows XP)
User management in Active Directory

Sep 2009 - Oct 2010

1 year 2 months

Munich, Germany

2nd Level Support

Messe München GmbH

User support (1st & 2nd level, on-site)
Trade fair-specific application support (order management system Enfinity Suite)

Skills

It Support (General)
Rollout
Experience With Various Itsm Tools (Remedy, Helpline Helpdesk, Snow)
Symantec Altiris Technology
Sccm
Baramundi
Endpoint / Desktop Central 11 (Packaging)
Technical Support
Windows 10
Windows 11
Microsoft Intune / Autopilot / Azure Ad / Azure Mdm

Languages

German

Native

English

Advanced

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