Axel H.
2nd Level Support / Rollout
Experience
Mar 2025 - Jul 2025
5 monthsMunich, Germany
2nd Level Support / Rollout
BayernInvest
- General software and hardware support (Office 365, bank-specific software, migration from Windows 10 to Windows 11)
- Preparing hardware for rollout and inventory of notebooks and docking stations
- Installation and testing according to customer requirements
- Setup and teardown of prepared hardware (notebook, docking station, peripherals)
Sep 2024 - Feb 2025
6 monthsBurghausen, Germany
1st & 2nd Level Support
OMV
- General IT service desk 1st & 2nd level support
- Workstation setup (installation of notebooks, workstations, iPads, iPhones) using SCCM and MDM
- Handling hands-on tickets with ServiceNow
- Training onboarders
- Planning and coordinating the Windows 11 rollout (data backup and migration)
Feb 2024 - Jul 2024
6 monthsMunich, Germany
Senior 2nd Level Support
Ipsen Pharma
- Primarily general IT support
- Documentation of incidents
- Rollout and administration of mobile devices (notebooks, iPads, iPhones) using Azure AutoPilot and MS Intune (MDM)
- Handling break & fix tasks (new installations, software configuration, hardware replacement)
Jun 2023 - Feb 2024
9 monthsMühldorf, Germany
Freelancer
Self-employed
- Setting up workstations and subsequent support
- Installation and commissioning of PCs, notebooks and mobile devices (iPhone, iPad)
- NAS setup including data backup (Synology)
- Setup and commissioning of Windows 2022 Server according to customer requirements
- Consulting and determining hardware and software needs
- Microsoft Intune administration and testing
Jan 2023 - Apr 2023
4 monthsHamburg, Germany
Lorem ipsum dolor sit amet
RMS Hamburg
- Planning and implementation of a Microsoft Intune project
- Migration of existing Windows clients into the current Azure AD environment
- Preparation of new installations in Microsoft Autopilot (configuration according to customer requirements and testing)
- Deployment of software via the Microsoft Business Store
- Packaging of industry-specific software using PowerShell wrappers and the Microsoft Win32 Content Prep Tool
- Import of new devices into Microsoft Intune / Autopilot including creation of department-specific setup profiles
- Monitoring and troubleshooting of tested installations
- Creation and deployment of app installations for iOS and Android via the store
- Providing software in the company portal
- Preparing Autopilot for the Windows 11 rollout and Intune client updates for existing Windows 10 clients
Nov 2019 - Jan 2023
3 years 3 monthsUnterföhring, Germany
Senior 2nd Level Support
SES Germany
- Final acceptance and setup of workstations (installing notebooks, workstations, iPads, iPhones)
- User management in Active Directory
- Software management with Altiris, SCCM, and Microsoft Azure
- Hardware management and user support
- Rollout of new hardware (desktops, notebooks, servers, VMs)
- Analysis and troubleshooting
- Handling tasks and incidents
Jul 2019 - Sep 2019
3 monthsMunich, Germany
Floorwalker
Munich RE
- Training users on Windows 10 and Office 365
- Installing printers and connecting missing network drives
- Final acceptance and setup of the workstation
Feb 2019 - Jun 2019
5 monthsMunich, Germany
Multi Level Support
LHM Services
- User support (1st level)
- Support for Windows 7 (LiMux), Windows 10, Office 2007, Office 2016, and Office 365
- User management in Active Directory
- Call handling, ticket logging, and forwarding to the relevant support groups
Sep 2012 - Apr 2017
4 years 8 monthsMunich, Germany
2nd Level Support
FITS Finanz Informatik Technologie Service
- User support (2nd level, on-site)
- Support for company-specific applications
- Support for Windows 7, Windows 10, Office 2007, and Office 2016
- Windows 10 piloting, testing, and release
- User management in Active Directory
- Participation in internal projects (test and release management)
- Analysis and resolution of threats
- Hardware and software rollout coordination, including planning
Oct 2011 - Aug 2012
11 monthsMunich, Germany
2nd Level Support
Merck Sharp & Dohme
- User support (2nd level, on-site)
- Support for company-specific applications
- Support for Windows XP, Office 2007, and Windows 7 piloting
- Holding meetings and preparing documentation
- User management in Active Directory
- BlackBerry support (maintaining the BES, user activation)
- Hardware and software rollout
Mar 2011 - Sep 2011
7 monthsMunich, Germany
Tradefloor 2nd Level Support
UniCredit Group (HVB)
- User support for hardware & software (1st & 2nd level, on-site)
- Bank-specific application support (Bloomberg, Reuters)
- Software rollout (Office 2003, Windows XP)
- User management in Active Directory
Sep 2009 - Oct 2010
1 year 2 monthsMunich, Germany
2nd Level Support
Messe München GmbH
- User support (1st & 2nd level, on-site)
- Trade show-specific application support (order management system Enfinity Suite)
Summary
- IT support (general)
- Rollout
- Experience with various ITSM tools (Remedy, Helpline Helpdesk, SNOW)
- Symantec Altiris technology
- SCCM
- Baramundi
- Endpoint / Desktop Central 11 (packaging)
- Technical support
- Windows 10
- Windows 11
- Microsoft Intune / Autopilot / Azure AD / Azure MDM
Languages
German
NativeEnglish
Advanced Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.