Josef Laumen
Entrepreneurial leader with strong result focus and execution strength in the IT environment
Experience
Senior Business Process Consultant, Customer Service
Telefónica Germany
Lead of the Technical Stream: weekly coordination with business and tech units and management of deliveries from three external partner companies
Integration of the new product into all O2 sales and service frontends: cross-department coordination with product management, finance, controlling, legal and data protection and technical implementation management
Definition, coordination and spot checks of product acceptance tests and business readiness testing of front- and backends
Stream lead Customer Service in the transformation project of O2’s technical TV platform: definition of a new customer service concept, coordination of incident management processes and SLAs, planning of budget, capacities, training and business readiness tests, coordination and execution of tests as well as creation of training and information materials
Design, implementation and lead of a six-month post-launch HyperCare phase with all involved areas of Telefónica Digital and O2
Single Point of Contact for all Value-Added Services and third-party services: representing CSS interests in VAS development projects, coordinating the collection and consolidation of CSS business requirements, and creating training and information materials for the CSS knowledge base
Representative of the Customer Service & Sales division in Strategic Blueprinting: central clarification of customer service concerns and definition of target processes at division and department head level
Process and tool owner for CSS feasibility studies: continuous improvement of the CSS Quality Gate process, further development of CSS feasibility tools with management of an external startup and integration of quality checks for marketing campaigns and promotions
Program and Project Manager GDPR; Interim Manager Data Governance
Sky Germany
End-to-end responsibility for implementing a data deletion concept for customer and employee data according to GDPR at a private German media group with an annual budget of around €3M
Scope and requirements management, process and solution design, structuring of the overall program, identification of work packages, definition of individual projects, and roadmap and budget management
Design and implementation of a reporting structure for the overall program to senior management, initiation and execution of various sub-projects, and creation of specifications for CRM, billing and customer service systems
Solution design in collaboration with internal system owners, IT architects and external suppliers based on cost-benefit aspects, support during hearings by regulators, and ongoing budget and resource planning and controlling
Interim Head of Data Governance since January 2022: building and leading the Data Governance team with onboarding and training of four employees, defining goals in coordination with the VP, point of contact for local and group functions, and budget planning for 2023
Startup Entrepreneur
Startup Entrepreneur
- Founded and built a startup: business planning, international business development, team building, onboarding and mentoring
- Organized and led business presentations and training events
- Achieved annual revenue of around €350K
- Established monthly training sessions to standardize approaches across multiple locations
- Designed, implemented and launched an online training platform
- Handed over the startup to a partner
Delivery Lead B2B and Project Manager Convergence Portfolio
Unitymedia
- Responsible for the IT project portfolio of the business division of a leading German cable network operator with around €14M development budget and management of ten external project managers
- Project management for the launch of a convergence portfolio (fixed network, internet, mobile): project planning, coordination of all involved business areas, project controlling and reporting
- Planned a B2B roadmap with an assessed NPV of around €130M, staffed resources and initiated implementation, and set up multi-project management
- Built trusted partnerships as the interface between global delivery (IT) and business
- Delivered the first phase of the convergence project in just four months from concept through technical implementation to market launch and prepared further phases
Self-employed Entrepreneur
Self-employed Entrepreneur
Head of Products & Services
Telefónica Germany GmbH & Co. OHG
- Managed up to 52 internal and about 60 external employees as deputy to the Head of IT Planning & Transformation
- Responsible for company-wide IT demand management, portfolio and multi-project management, requirements management, business analysis, and acceptance testing for around 500 projects with an annual budget of approximately €100M per year
- Introduced agile methods (Scrum) and piloting processes (Lean Startup) in the product and system development process
- Strategic project portfolio planning through decision templates to identify technical and resource risks early
- Implemented a company-wide prioritization process for operational IT projects
- Cut time-to-market for market-critical projects by 50% while maintaining the same budget
- Saved several hundred thousand euros in development costs per year through pilot phases
- Planned the IT roadmap for the Telefónica/E-Plus merger activities and initiated implementation
Head of Technical Product Management, Internet Access
Telefónica Germany GmbH & Co. OHG
- Built and led a seven-person team in the consumer mobile internet segment and, from November 2009, also in the fixed-line/DSL area
- Technical program management for the rapid launch of a smartphone portfolio (iPhone) under time-to-market, requirement volatility, and confidentiality constraints
- Technical implementation of a proposition for mobile internet usage with a new time-based billing model, a consolidated tariff portfolio, and definition of internal SLAs
- Identified as a top talent for the third management level in the European talent management program
Senior Technical Product Manager Mobile Internet
Telefónica Germany GmbH & Co. OHG
- Designed and introduced in-life management to improve the mobile internet customer experience
- Defined product and service quality, negotiated SLAs, and managed quality including KPI and complaint management, incident handling, and usability testing
Senior Manager Innovation, Mobile Communications
Infineon Technologies AG
- Provided technical leadership to 18 staff in communication innovation and patent management
- Program management of standardization activities and represented company interests in international bodies
- Contributed to the development of the global standardization strategy in 3GPP, OMA, ARIB, and IETF, as well as to the patent generation strategy
- Coordinated technical concept development and patent generation for UMTS, MMS, IMS, and USIM
- Supported marketing and software development in interpreting international standards
Head of Standardization, Multimedia Services & Applications
Siemens AG
- Built and led a four-person team in mobile phones for innovation and patent management, as well as coordinating standardization activities
- Developed and implemented the standardization strategy for mobile service enablers in 3GPP and OMA and derived the patent generation strategy
- Served as chairman of the MMS group and rapporteur for the MMS specification in 3GPP
- Supported marketing and software development in interpreting international standards
Standardization Expert
Siemens AG
- Ideation, technical concept development, and patent drafting
- Representing company interests in international bodies such as ETSI and 3GPP
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Telecommunication (22.5 years), Media and Entertainment (3.5 years), Education (2 years), Information Technology (2 years), and Professional Services (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (20.5 years), Project Management (16.5 years), Information Technology (9.5 years), Research and Development (6.5 years), Customer Service (5.5 years), and Strategy (5.5 years).
Summary
Entrepreneurial leader with strong result focus and execution strength in the IT environment:
- Many years of professional experience in program & project management – responsible and structured; plans carefully and realistically; removes obstacles; presents and negotiates confidently at executive level; delivers even under the toughest conditions.
- Proven success in project portfolio and multi-project management – brings requesters and delivery units together; customer-focused; understands needs and possibilities; guides solution finding in the balance of cost, benefit and risk.
- Many years of experience in functional and disciplinary leadership – leads and makes decisions; plans budget and staff; promotes the development of his team and collaboration within the team and other areas; initiates and drives change constantly.
- Track record in creating and improving standard approaches in project execution – acts with an entrepreneurial mindset; experienced in implementing innovative work methods like agility (Scrum) and piloting (Lean Startup).
- Requirements management – strong analytical and conceptual skills; reduces complex things to the essentials; takes initiative; thinks holistically; involves all relevant business areas; a trusted partner.
- Honest; pragmatic; reliable; independent; loyal.
Languages
Education
École Nationale Supérieure de Télécommunications, Toulouse
Impact of Non-Linear Amplifiers on OFDM Systems · Toulouse, France
RWTH Aachen University
Diplom-Ingenieur · Electrical Communications Engineering · Aachen, Germany
Kreisgymnasium, Heinsberg
Abitur · Heinsberg, Germany
Certifications & licenses
Agile Best Practices
Managing Director Coaching
Leadership Development Programme
Leading High Performing Teams
Universitas Telefónica
Leading Self
Universitas Telefónica
Lean 6 Sigma Yellow Belt
Professional Management Programme
Professional Scrum Master I
Self-management for Business & People Leadership: 18-month Training plus 12 Days of One-on-one Coaching
Profile
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