Josef Laumen - Entrepreneurial leader with a strong results focus and execution strength in an IT environment

Recommended expert

Eching, Germany

Experience

Nov 2022 - Sep 2025

2 years 11 months

Munich, Germany

Hybrid

Senior Business Process Consultant, Customer Service

Telefónica Deutschland

Leading the Technical Stream: weekly alignment with business and technical units and coordination of delivery from three external partner companies
Integration of the new product into all O2 sales and service frontends: cross-department coordination with product management, finance, controlling, legal, and data protection, and technical implementation management
Definition, coordination, and sample execution of product acceptance tests and business readiness testing of front- and backends
Stream lead Customer Service in the transformation project of O2's technical TV platform: defining a new customer service concept, aligning incident management processes and SLAs, planning budget, capacity, training, and business readiness tests, coordinating and conducting tests, and creating training and informational materials
Design, implementation, and management of a six-month post-launch HyperCare phase with all involved areas of Telefónica Digital and O2
Single point of contact for all value-added services and third-party services: representing CSS interests in VAS development projects, coordinating the collection and consolidation of CSS business requirements, and creating training and informational materials for the CSS knowledge base
Representative of the Customer Service & Sales division in strategic blueprinting: central clarification of customer service concerns and definition of target processes at division and department management levels
Process and tool owner for CSS feasibility studies: continuous improvement of the CSS quality gate process, further development of CSS feasibility tools with the management of an external startup, and integration of quality checks for marketing campaigns and promotions

Apr 2019 - Aug 2022

3 years 5 months

Unterföhring, Germany

Hybrid

GDPR Program and Project Lead; Interim Data Governance Manager

Sky Deutschland

End-to-end responsibility for implementing a data deletion concept for customer and employee data in accordance with GDPR at a private German media company with an annual budget of approx. €3M
Scope and requirements management, process and solution design, as well as structuring of the overall program, identification of work packages, definition of individual projects, and roadmap and budget management
Design and implementation of a reporting structure for the overall program to executive management, initiation and implementation of various individual projects, and creation of specifications for CRM, billing, and customer service systems
Solution design in collaboration with internal system owners, IT architects, and external suppliers based on cost-benefit aspects, support during hearings with regulatory authorities, and ongoing budget and resource planning and controlling
Interim Head of Data Governance since January 2022: building and leading the data governance team with onboarding and training of four employees, defining goals in coordination with the VP, point of contact for local and group functions, and budget planning for 2023

Apr 2017 - Mar 2019

2 years

Landshut, Germany

Hybrid

Startup Entrepreneur

Founded and built a startup: business planning, international business development, team building, onboarding, and mentoring
Organized and conducted business presentations and training events
Achieved annual revenue of approx. €350K
Established and implemented monthly training sessions to standardize procedures across multiple locations
Designed, implemented, and launched an online training platform
Handed over the startup to a partner

Apr 2016 - Mar 2017

1 year

Cologne, Germany

Hybrid

Delivery Lead B2B and Project Manager, Convergence Portfolio

Unitymedia

Responsible for the IT project portfolio of the business division of a leading German cable network operator with approx. €14M development budget and management of ten external project managers
Project management for the introduction of a convergence portfolio (fixed network, internet, mobile): project planning, coordination of all involved business units, project controlling, and reporting
Planned a B2B roadmap with an assessed NPV of approx. €130M, staffed resources and initiated implementation, and set up multiproject management
Built trusting partnerships as the interface between Global Delivery (IT) and business
Executed the first phase of the convergence project in just four months from concept through technical implementation to market launch and preparation for subsequent phases

Mar 2016 - Present

9 years 11 months

Hybrid

Independent Entrepreneur

Apr 2011 - Mar 2016

5 years

Munich, Germany

On-site

Head of Products & Services

Telefónica Germany GmbH & Co. OHG

Leading up to 52 internal and about 60 external staff as deputy to the Head of IT Planning & Transformation
Responsible for company-wide IT demand management, portfolio and multi-project management, requirements management, business analysis and acceptance testing for about 500 projects with a budget of around €100 million per year
Introducing agile methods (Scrum) and piloting techniques (Lean Startup) into the product and system development process
Strategic project portfolio planning through decision papers to identify technical and resource risks early
Implementing a company-wide prioritization process for operational IT projects
Reducing time-to-market for market-relevant projects by 50% with a constant budget
Saving several hundred thousand euros in development costs per year through pilot phases
Planning the IT roadmap for the Telefónica/E-Plus merger activities and initiating implementation

Sep 2008 - Mar 2011

2 years 7 months

Munich, Germany

On-site

Head of Technical Product Management Internet Access

Telefónica Germany GmbH & Co. OHG

Building and leading a seven-person team in the private customer mobile internet area and, from November 2009, also in fixed network/DSL
Technical program management for the quick launch of a smartphone portfolio (iPhone) under time-to-market, requirement volatility and confidentiality conditions
Technical implementation of a proposition for internet use on mobile phones with a new time-based billing model, a consolidated rate portfolio and definition of internal SLAs
Identified as a top talent for the third management level in the European talent management program

Jan 2006 - Aug 2008

2 years 8 months

Munich, Germany

On-site

Senior Technical Product Manager Mobile Internet

Telefónica Germany GmbH & Co. OHG

Designing and launching in-life management to improve customer experience in mobile internet
Defining product and service quality, setting up SLAs and quality management including KPI and complaint management, incident handling and usability tests

Feb 2004 - Dec 2005

1 year 11 months

Munich, Germany

On-site

Senior Manager Innovation, Mobile Communications

Infineon Technologies AG

Leading a team of 18 in communication innovation and patent management
Program management of standardization activities and representing company interests in international bodies
Contributing to the development of the global standardization strategy in 3GPP, OMA, ARIB and IETF, as well as the patent generation strategy
Coordinating technical concept development and patent generation for UMTS, MMS, IMS and USIM
Supporting marketing and software development in interpreting international standards

May 2000 - Jan 2004

3 years 9 months

Salzgitter, Germany

On-site

Head of Standardization Multimedia Services & Applications

Siemens AG

Building and leading a four-person team in mobile phones for innovation and patent management, as well as coordinating standardization activities
Creating and implementing the standardization strategy for mobile service enablers in 3GPP and OMA, and deriving the patent generation strategy
Acting as chairman of the MMS group and rapporteur for the MMS specification in 3GPP
Supporting marketing and software development in interpreting international standards

Sep 1997 - Apr 2000

2 years 8 months

Salzgitter, Germany

On-site

Standardization Expert

Siemens AG

Idea generation, technical concept development, and patent drafting
Representation of company interests in international bodies such as ETSI and 3GPP

Summary

Entrepreneurial leader with a strong results focus and execution strength in an IT environment:

Many years of experience in program & project management – responsible and structured; plans carefully and realistically; removes obstacles; presents and negotiates confidently at the executive level; delivers even under the toughest conditions.
Proven successes in project portfolio & multi-project management – brings requesters and delivery units together; customer-focused; understands needs and possibilities; moderates solution finding in the tension between cost, benefit, and risk.
Many years of experience in technical and disciplinary leadership – leads and makes decisions; plans budget and personnel; promotes the development of his team as well as collaboration within the team and other departments; initiates and drives change continuously.
Track record in building and evolving unified approaches to project delivery – acts entrepreneurially; experienced in implementing innovative work methods like Agile (Scrum) and piloting (Lean Startup).
Requirements management – analytically and conceptually strong; reduces complexity to the essentials; takes initiative; thinks holistically; involves all relevant business units; trustworthy partner.
Honest; pragmatic; reliable; independent; loyal.