Iskender Kockazi - IT Client and User Admin

Edling, Germany

Experience

Feb 2022 - Present

4 years

Germany

IT Client and User Admin

Alko Guenzburg

Installed clients and managed permissions
Managed Active Directory users
Administered Exchange 2016: created distribution lists and mailboxes, performed expansions
Provided 2nd level support and processed tickets
Supported ITIL processes and handled daily operations
Administered virtual client and server environments

Jan 2021 - Jan 2022

1 year 1 month

Stuttgart, Germany

Client and User Management

BNP Paribas

Managed access rights via roles and individual assignments in Active Directory
Assigned roles using BRM (DirX) management similar to identity management
Documented technical and organizational processes
Handled daily operations
Created and maintained Active Directory accounts and user IDs for externals, secondary users, third-party technical users
Provided remote access/RAS connectivity for home office employees and VPN support
Processed incidents, problems, and changes according to ITIL with SLA prioritization
Administered Exchange 2016: created, cleaned up and expanded mailboxes and distribution lists

Jun 2018 - Jan 2021

2 years 8 months

Karlsruhe, Germany

Server Admin and User Management

L-Bank Karlsruhe

Managed access rights via roles and individual AD assignments
Assigned roles using BRM (DirX) management
Documented technical and organizational processes and handled daily operations
Created and maintained Active Directory accounts and user IDs including externals, test and training users
Administered VMware ESXi virtualisation platform and monitored servers; managed Hyper-V in Microsoft environment
Captured and updated IGEL devices from version V100 to V11
Configured and supported network devices (routers, firewalls, internet)
Managed access rights assignments and expirations
Experienced with Jira and Confluence
Analyzed, resolved and coordinated 2nd level support incidents and service requests
Installed and configured hardware and software components
Coordinated and performed maintenance and changes on customer systems
Rolled out Windows 10 using Matrix42 software distribution
Optimised processes and systems independently
Created and maintained process and system documentation
Managed mailboxes via Exchange
Performed Citrix ADC network checks for load balancing

Oct 2017 - May 2018

8 months

Munich, Germany

2nd-Level-Support Administrator

Airbus

Managed access rights via roles and individual assignments
Created user IDs for externals, secondary and third-party users, technical, test and training users
Assigned and cleaned up roles via identity management
Created, deleted and maintained Active Directory accounts
Handled customer inquiries at service desk
Administered VMware ESXi environment and monitored servers
Configured and supported network devices (routers, firewalls, internet)
Managed access rights assignments
Administered and updated Terminal Servers and Domain Controllers
Experienced with Jira and Confluence
Analyzed, resolved and coordinated 2nd level support incidents and service requests
Installed and configured hardware and software components
Collaborated with internal and external service partners
Coordinated maintenance and changes on customer systems
Rolled out Windows 10 using SCCM
Optimized processes and systems independently
Managed changes, releases and incidents under ITSM
Created and maintained process and system documentation
Managed Exchange mailboxes
Handled tickets via ConSol
Designed, implemented and documented solutions; provided on-call support

Sep 2016 - Sep 2017

1 year 1 month

Düsseldorf, Germany

User Management / Permissions

Electronic Partner

Managed access rights for Electronic Partner via roles and individual assignments
Handled customer inquiries at service desk
Advised on One Identity tool usage
Assigned roles and rights in RACF, TSO and host systems
Managed Active Directory accounts and implemented identity and access management
Configured and supported network devices (routers, firewalls, internet)
Administered and updated Terminal Servers and Domain Controllers
Experienced with Jira and Confluence
Analyzed, resolved and coordinated 2nd level support incidents and service requests
Installed and configured hardware and software components
Collaborated with internal and external service partners
Coordinated maintenance and changes on customer systems
Provided VIP support for executives
Supported release and rollout activities
Optimized processes and systems independently
Managed change, release and incident processes under ITSM
Created and maintained process and system documentation
Managed Exchange mailboxes
Handled tickets via ConSol
Advised on technical and functional solutions to incidents

Mar 2016 - Sep 2016

7 months

Düsseldorf, Germany

User Management / Access Rights

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft

Managed access rights for Deloitte & Touche and UniCredit applications via roles and individual assignments
Provided identity and access management and advised on One Identity tool usage
Managed access for bank applications including risk, payment, client info and AAA systems
Created user IDs for externals, second users, third-party, technical, test and training users
Managed access rights expirations
Analyzed complex errors with interface considerations during incidents and test projects
Handled problem tickets via HP Service Manager and Remedy
Generated reports using Excel, Access, SQL on access assignments with expirations
Documented processes and workflows
Managed permission grants and revocations
Provided remote support for VIPs and data backups
Maintained user information, aligned business roles with stakeholders, managed AD and SAP accounts

Mar 2015 - Dec 2016

1 year 10 months

Essen, Germany

UC4 Support Administrator

Deutsche Bank

Administered SAP and operated in UC4: created, modified, scheduled jobs
Coordinated and reviewed firewall changes
Managed certificate processes
Maintained Active Directory user accounts and groups
Managed incident, change, patch and backup processes
Executed project tasks independently
Coordinated and escalated tickets via Remedy
Deployed and replaced printers at Essen site
Supported Change Data Center project: provider changes and OS migration for core banking
Planned and executed Windows 7/8 and Office 2013 rollout
Rebuilt WLAN for campus coverage in Essen
Migrated deployment server to Windows Server 2008
Conducted MaRisk permissions recertification
Procured hardware and software
Managed change, patch and backup processes
Provided VIP support via Lotus Notes

Aug 2014 - Jan 2015

6 months

Munich, Germany

User Management / Access Rights

Hypovereinsbank

Managed access rights for UniCredit Bank applications via roles and individual assignments
Created user IDs for externals, second, third-party, technical, test and training users
Communicated with HVB business units and international locations (Milan, London, New York, Singapore, Hong Kong, Tokyo)
Coordinated with product owners, compliance, ICT security, data protection
Managed access expirations
Analyzed complex errors during incidents and test projects
Handled problem tickets via HP Service Manager and Remedy
Generated reports using Excel, Access, SQL on access assignments with expirations
Documented processes and workflows
Administered RACF, TSO and host security

Sep 2012 - Jul 2014

1 year 11 months

Frankfurt, Germany

2nd Level Support and Monitoring Specialist

ING DiBa

Ensured monitoring of business-critical IT systems and documented results
Conducted regular system checks and handled escalations, major rollouts, changes and releases
Reported on system incidents and resolutions
Generated availability reports for critical IT systems
Acted as liaison between specialist teams and management (SPOC)
Escalated server incidents for Windows and Linux to respective teams
Supported release and rollout activities
Handled hardware and software incidents via Remedy
Worked in 24/7 shift operation
Managed change, release and incident processes under ITSM
Supported first-level help desk and communicated with end users
Managed virtual servers via VMware Client and ESXi
Experienced with JIRA and Confluence
Started and stopped UC4 jobs
Administered Avaya access
Managed filesystem, user groups and AD objects
Provided analytical troubleshooting and Blackberry support
Monitored data center servers and took appropriate actions

Oct 2011 - Aug 2012

11 months

Kassel, Germany

Identity Management Active Directory

SMA

Supported German and international customers from internal service center in identity management
Managed AD groups and users on Windows 2008 R2 and via Dell One Identity Manager
Assigned Microsoft and Novell permissions
Maintained filesystems and user groups
Administered VPN and Citrix XenApp 6.0
Used HP OpenView ticketing system
Documented activities and handled change and work orders
Provided SAP GUI basic support

Jun 2009 - Jun 2011

2 years 1 month

Germany

Life-Cycle-Management Specialist

Deutsche Telekom AG

Evaluated set-top box solutions from various manufacturers
Assessed technical concepts and clarified questions with vendors
Investigated technical issues and provided Mediaroom support
Organized test deployments and read VLAN transfer rates
Managed IPTV environment and adhered to SLAs
Logged incidents in Remedy
Worked with TCP/IP provider networks and Speedport series using Wireshark
Deployed certificates and planned releases for STB and platform
Tested STBs in IPTV environment
Migrated and supported Windows XP/7 clients
Documented network configurations and results

Feb 2008 - May 2009

1 year 4 months

Ulm, Germany

IPTV Support

T-Online

Supported Microsoft Mediaroom IPTV cluster of over 1000 servers
Managed Windows Server 2003 support and troubleshooting
Administered IIS server clusters
Worked with VDSL, trace logs and Microsoft SMT
Provided Windows XP support
Handled incidents via Remedy and monitored client security processes
Conducted performance measurements and analysis
Managed incidents under SLA
Administered ADC, MOM, ADS/SMS terminal servers and ISA 2004 NLB clusters
Performed software deployment and Windows scripting
Worked in rotating shifts

Aug 2007 - Jan 2008

6 months

Munich, Germany

Remote

2nd Level Support

Allianz / Fujitsu Services GmbH

Administered network and supported Windows NT/2000/XP
Supported Office 2000/2003 with remote tools, Active Directory, Prisma and Sima PC Duo
Managed incidents via Remedy
Executed hardware and software rollouts
Administered Windows 2000/2003 and Exchange 2003/2007
Performed on-site installations of standard software
Handled call dispatch and UMTS setup for remote workplaces
Conducted remote support and data backups
Activated enterprise Blackberry services and administered user costs

Jan 2006 - Jun 2007

1 year 6 months

Munich, Germany

Remote

2nd Level Support

Motorola

Managed and administered networks supporting Windows NT/2000
Supported Office 2000/2003 with remote tools and Active Directory
Handled incidents via Remedy
Executed hardware and software rollouts and replacements
Configured IT devices and provided VIP on-site support for software and hardware issues

Aug 2002 - Jan 2006

3 years 6 months

Rosenheim, Germany

On-site