Tarik G.
Freelance Contractor
Experience
Jan 2022 - May 2025
3 years 5 monthsFreelance Contractor
Reinsurance Industry
- System administration, 3rd level server management and troubleshooting
- Azure DevOps administration
- Administration of virtual servers
- Monitoring and documentation of work processes
- 1st, 2nd & 3rd level support
- Administration of file servers & backup
- Onsite & remote support
- Office 365 user administration and troubleshooting
- Active Directory user setup and management
Jan 2021 - Dec 2021
1 yearFreelance Contractor
Reinsurance Industry
- Single point of contact (SCCM packaging)
- Interface between customer and packaging
- Quality control of packaging requests
- Software testing and SCCM software distribution
- Monitoring and documentation of work processes
- Administration of virtual servers
- Test client management
- Installation, preparation and provision of virtual test devices
- Preparation and support of software package acceptance (UAT)
- Azure DevOps user administration and troubleshooting
Mar 2020 - Jan 2021
11 monthsOn-site
Freelance Contractor
Fuchs Bau
- 1st, 2nd & 3rd level support
- Administration of virtual servers (VMware)
- Administration of file servers & backup
- Onsite & remote support
- Office 365 user administration and troubleshooting
- System administration, 3rd level server management
- Active Directory user setup and management
- Exchange 2016 mailbox setup and permission adjustments
- Printer support
- Installation and preparation of clients
- Windows 7 & 10 support
- Setup and management of IP and mobile phones (iPhone/Android)
Jul 2019 - Mar 2020
9 monthsOn-site
Freelance Contractor
Austrian Airlines / Lufthansa
- 1st, 2nd & 3rd level support (remote & onsite)
- Active Directory user setup and management
- Exchange 2016 mailbox setup and permission adjustments
- Printer support
- Installation and preparation of clients
- Windows 7 & 10 support
- Setup and management of IP and mobile phones (iPhone/Android)
- Mac support
Nov 2018 - May 2019
7 monthsFreelance Contractor
BayernInvest KAG
- Application owner and project management
- Administration of Easy Documents & Archive (document management tool)
- Administration of Adito CRM system
- Administration of Cisco telephone system
- Administration of Alloy ticket system
- Correspondence with manufacturer and support
- Project leadership for application updates
- Documentation development
- Software test planning and execution
Mar 2018 - Nov 2018
9 monthsFreelancer
Mozaiq operations GmbH
- Project management
- Preparation and online research
- Review of offers
- Correspondence with potential customers
- Excel documentation
- SharePoint usage
- Strategy, consulting and meetings
May 2017 - Mar 2018
11 monthsFreelancer
EOS GmbH
- 1st, 2nd & 3rd level support
- Active Directory user setup, management, permissions and project setup
- Exchange 2010 mailbox setup and permission adjustments
- Citrix Cloud Apps/Cloud Desktop user and software management and problem solving
- Printer support
- Installation and preparation of clients
- Windows 7 & 10 support
- Setup and management of IP and mobile phones
- Administration of data exchange platform (Cloudshare) including account creation and management
Jan 2017 - Apr 2017
4 monthsFreelancer
SKY Deutschland GmbH
- Active Directory cleansing project and data evaluation
- PowerPoint, Excel and diagram creation
- Project planning and documentation
- Interview organization and conducting
- Mobile device management (Windows Phone, iPhone, BlackBerry)
Jul 2015 - Jan 2017
1 year 7 monthsOn-site
Freelancer
Magna
- User helpdesk and onsite support (1st, 2nd & 3rd level)
- Active Directory user setup and management
- Exchange 2010 new user setup
- Citrix XenApp 6.5 user and software management
- Rollout of Wyse thin client (Wyse Device Manager)
- MS Office 2003 & 2016 support
- Lotus Notes support
- Matrix42 ticket system and Empirum software distribution
- Mobile device management
Jan 2013 - Jul 2015
2 years 7 monthsFreelancer
MAN
- Rollout project for Bechtle
- Team lead for hardware refresh and rollout of 64-bit systems (mastering, upgrading, scheduling technical exchange, data transfer, problem solving)
- User helpdesk and onsite support
- ITIL basics (internal training)
- MS Office 2003 & 2010 support
- Active Directory user setup and management
- Exchange 2010 new user setup
- Citrix XenApp 6.5 user and software management
- Rollout of Wyse thin client (Wyse Device Manager)
- Enteo Netinstall software assignment
- Lotus Notes user assistance for workflow requests or hardware orders
- IT management software Peregrine Systems for problem ticket and asset management
Oct 2010 - Jan 2013
2 years 4 monthsOn-site
Freelancer
Münchener-IT
- Onsite service for private customers
- End user support onsite
- Installation and maintenance of DSL routers and home networks
- Hardware replacement (motherboard, HDD, graphics cards)
- Installation of various operating systems (Windows 7, 8, 10, Vista, XP, 2000 Pro, 98)
- DSL access setup
- Software installation (multimedia devices)
Summary
I bring extensive expertise in system administration, IT support, and project management with a focus on troubleshooting and infrastructure management. My experience spans various IT environments where I handled server and network administration, Office 365 and Active Directory support, as well as Azure DevOps and virtual server management. I work meticulously to monitor, document, and improve work processes.
I have tackled a wide range of support tasks from 1st to 3rd level assistance and implemented software rollout projects. My hands-on experience in diverse sectors has honed my ability to deliver reliable IT solutions and maintain robust systems while keeping processes transparent and efficient.
Languages
German
NativeEnglish
AdvancedTurkish
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