Elisabeth Lauer-seele - System Administration and Helpdesk

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Egmating, Germany

Experience

Oct 2024 - Present

10 months

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Lufthansa Technik

Cleared Segregation of Duties conflicts and conducted SAP checks for audit.

May 2024 - Present

1 year 3 months

System Administration and Helpdesk

Alho-Group GmbH

Part-time system administration and helpdesk for AS400 – iSeries time recording and DKS applications, handling tasks via ticketing system.

May 2024 - Present

1 year 3 months

Karlsruhe, Germany

SAP Authorization Support

Stadtwerke Karlsruhe

Part-time SAP authorization support, handling incoming tickets with a colleague in 1st, 2nd and 3rd level.
User changes and role assignments in the systems without ZBV.
Gained experience with SAP ISU software.

Feb 2023 - Jun 2024

1 year 5 months

Bad Mergentheim, Germany

SAP Authorization Support

Würth-IT

2nd and 3rd level SAP authorization support.
User management – reviewed network users and AD employees.
Processed tickets via ITSM.
Created users based on very complex requirements, from branch staff to managers.
Managed 150 SAP systems on the latest release.

Jan 2023 - Dec 2023

1 year

Germany

SAP Authorization Support

Transnet BW

Part-time SAP authorization support.
1st level is provided by an external service.
Only 2nd and 3rd level requests arrive by ticket.
Developed and adjusted roles.
Handled user changes via ZBV.
Supported about 1,500 users and 20 systems.

Aug 2022 - Feb 2023

7 months

Remscheid, Germany

SAP Authorization Expert for Business Processes and Solution Management

Edscha Holding GmbH

SAP authorization expert for business processes and solution management, focusing on user support via OTRS.
Redesigned existing roles, changed authorization parameters, created processes via Solution Manager, test and quality management.
Managed and created new user profiles for automotive supplier portals (40 portals).
Complied with and documented SoD and audit rules in OTRS.
Worked on 8 SAP ERP systems on the latest release.
Windows environment with Outlook and Teams.
User helpdesk via OTRS supporting about 1,000 users worldwide.
Handled tickets from 1st to 3rd level, requiring extensive SAP Basis knowledge.

Dec 2018 - Jul 2022

3 years 8 months

Cologne, Germany

SAP Authorization Expert for Business Processes and Solution Management

NKT GmbH & Co. KG

SAP authorization expert for business processes and solution management, focusing on user support via itrack and user training via Teams.
Redesigned roles, updated authorization parameters, created processes via Solution Manager, test and quality management.
Integrated transport system with Solution Manager.
Analyzed existing roles and assigned required authorizations.
Supported project management in ongoing projects.
Last project: acquisition of a supplier, adapting company codes, purchase and sales orgs, and controlling parameters, packed into new or updated roles.
Complied with and documented SoD and audit rules in itrack.
Managed 20 SAP ERP systems on the latest release.
Change management via Solution Manager.
Windows environment with Outlook and Teams.
User helpdesk via itrack supporting about 2,000 users worldwide.
Handled tickets from 1st to 3rd level, requiring extensive SAP Basis knowledge.

Feb 2013 - Dec 2018

5 years 11 months

Oberkochen, Germany

SAP Senior Authorization Expert

Carl Zeiss AG

SAP senior authorization expert focusing on role design, user management, licensing and audit.
Planned and executed a complete role redesign including housekeeping on 95% of productive systems.
Contributed to CRM rollout now live in Japan, China, Spain, Portugal, USA, GB, with Austria and Switzerland to follow.
Trained and supported SAP coordinators and key users.
Monitored and performed monthly security note checks.
Supported audits.
Collaborated with HP/DXC and ATOS for hardware and partial helpdesk.
Analyzed and conceptualized tickets, liaised with external providers.
Post-processing on client and system copies, checked RFC connections including PI system, authorizations and program modules.
Modules: FI/CO, SCM, CRM, PLM, MES, SD/MM, PP/LE, HCM, plus PI and BW system.
SSO rolled out in Germany, Europe in progress.
Since Nov 2015 ITSM suite installed for customer support, now managed by ZEISS.
Since end of 2017 automatic user creation via ITSM tool.
Environment: 52 servers, multiple interfaces on SAP ERP 7.xx, upgrade planned. Solution Manager EHP7, central user management on VISION systems, Windows 7 server environment, standard Office and telephony via Skype for Business.
Supported about 12,000 users.

Aug 2012 - Feb 2013

7 months

Schwanau, Germany

SAP Basis Administration

Herrenknecht AG

SAP basis administration focusing on blueprint creation for SAP and iSeries (AS400).
SAP system monitoring, applying notes and security patches.
Trained 20-member service helpdesk (ongoing).
Typical SAP basis tasks: STMS transport, setup and testing of printers, user creation with roles and authorizations.
Installed new SAP IDM for role, authorization and system distribution.
Co-developed authorization concept with service provider; focus on modules and HR.
Created training materials and base documentation.
Weekly key user training sessions.
Worked in user help desk in two shifts.
Installed modules FI/CO, SD/MM, PP/LE, HR.
After blueprint phase responsibility handed to client in 09/12.
Migrating basis support to external data center, managed and organized by me, to finish by Feb 2013.
Authorization remains with client under my responsibility.
Environment: AS400 (iSeries with 4 LPARs) on VR7.1, Windows server environment, various third-party apps, migrating to data center with MS-SQL.

Jan 2012 - Jul 2012

7 months

Munich, Germany

SAP Basis Administration

BG-Phoenics GmbH

SAP basis administration focusing on authorizations.
Assigned and rolled out authorizations over 20–30 SAP servers (dev, QA, prod).
Monitored systems for security and SOX requirements.
Managed systems via ZBV.
Connected SolMan to ZBV and TDMS for HCM clone data, EarlyWatch monitoring.
Planned authorization assignment for FI/CO, HCM and BC SD/MM from Q2.
Provided second-level user helpdesk for connected clients.
Basic tasks: client copies, performance and printer monitoring (FollowMe printers).
Transport management via CHARM, reporting via CHARM PM.
ITIL-driven processes.
Environment: zOS 390 with DB2, Windows 7 with Lotus Notes and MS Office 2010.

Feb 2009 - Dec 2011

2 years 11 months

Munich, Germany

SAP Basis Administration

Alpine Electronics GmbH

SAP basis administration including authorizations and user helpdesk (SAP 7.0).
Continued basis project and supported building production plant in Hungary (SAP 7.0): authorizations, central user management, connectivity to Alpine companies outside Europe.
Adjusted and created authorizations for different plants per JSOX guidelines via central user management.
Baseline tasks: client copy, performance monitoring, transport, printer connections, remote monitoring via VPN and VNC.
Administered and tested modules FI/CO, MM, SD, BC.
In Dec 2010 migrated SAP landscape hardware from iSeries to xSeries, upgraded SAP 4.6C to ERP 6.0, switched DB2 to Oracle on RedHat Linux.
Implemented Solution Manager with EWA monitoring and ZBV integration.
Integrated SAP servers into VM environment.
Backups via HP Data Protector.
Environment: 3-system landscape (D/Q/P) on DB2/iSeries, user helpdesk via Omnitracker, migrating Oracle DB from 10.2 to 11.2.

Nov 2008 - Jan 2009

3 months

Munich, Germany

User Helpdesk and 2nd Level Support

Knorr Bremse GmbH

User helpdesk and 2nd-level support for connected users.
Project language English – adjusted about 6,500 roles and 14,000 users on global systems per KPMG SoD guidelines.
Reviewed and handed over workloads to production system by Dec 2008/Jan 2009.
Environment: dev, QA and prod SAP 6.4 with all modules, Solution Manager and central user management.

Jan 2006 - Oct 2008

2 years 10 months

Taunusstein, Germany

Partial Project Lead SAP Basis / Authorizations

Brita Wasserfilter GmbH

Monitored SAP systems E, Q, P, Solution Manager and BI on in-house machine; hardware outsourced.
Monitored and decommissioned ERP (Infor/Rembold+Holzer), EDI invoice/orders delivery notes via M@gicEddy, ensured daily jobs and AS400/OS400 operations.
SAP user support for foreign plants and emergency management.
Co-led basis module project focusing on authorization concept, supported hardware outsourcing and technician training.
Continued training via SAP workshops: basis, printers, transports, authorization concepts, user admin.
IDOC admin for EDI and AEB (customs software for LE).
Technical and graphical documentation of authorization structure and coordination with departments.
Installed ZBV (Central User Administration) and conducted workshop.
Built new authorization concept for rollouts to 17 country companies (Germany ~400 users) covering BC, BI/BW, CO, FI, CSSD, LE, MM, PM, PP, QM; SCM installing.
Helpdesk and 2nd/3rd-level ERP/SAP support and AS400 user training in 2006.
Developed own documentation templates.
AS400 admin as required by ERP, monitored daily jobs and scheduler.
Environment/Tools: HP/Compaq server farm, AS400 iSeries 820 and 520, AS400 in Switzerland; 3 EDI-servers; SAP GUI, Win XP, W2003, Exchange, Citrix, VNC, iNet-UHD, DB2 via Query/SQL, Client Access, MS Project, Visio, PowerPoint, MS Office, IE, R+H apps.

Jul 2004 - Dec 2005

1 year 6 months

Germany

Project Lead

Manufacturing Business with Remote Plants

Monitored ERP (Walter+Partner), provided queries/SQL reports for departments, ensured daily jobs, EDI via FTP, user support and emergency measures for foreign plants.
Led project for new PDM system purchase, prototyping and environment setup.
Prepared board papers for purchase decision and presentations.
Created technical and graphical documents with Visio and PowerPoint, produced data via Client Access in Excel.
Provided data for customer intranet.
AS400 admin per ERP requirements, monitored daily jobs and scheduler.
Helpdesk and 2nd/3rd-level ERP/PDM support, AS400 user training.
Developed own documentation templates.
Environment/Tools: Dell/Compaq servers, AS400 iSeries 820 & 810, SQL-PDM server, Win XP, W2003, Exchange, Remote Desktop, DB2 via Query/SQL, Client Access, MS Project, Visio, PowerPoint, MS Office, IE, Walter+Partner apps.

Jun 2003 - Jun 2004

1 year 1 month

Germany

IT Support / System Administrator

Availability Services – Backup Data Center

Ensured high availability for backup customers (mainly banks and logistics) and emergency preparedness.
Technical and graphical documentation with Word, Visio, PowerPoint for new customer projects, internal facility management and IT.
Maintained SLAs and security policies including firewalls.
Administered dedicated and shared client systems, monitored them, on-call 24/7/365.
Updated machines per vendor and customer specs.
Applied updates and patches on mainframes and PCs.
Helpdesk and 2nd/3rd-level user support and training.
Environment/Tools: HP/Compaq server farm, AS400 iSeries 890/740/600 and shared machines in Frankfurt data center; Windows 2000/2000 Server, Exchange, Robot software, Remote Console, Client Access, MS Project, Visio, PowerPoint, MS Office, IE, customer apps.

Oct 2001 - Jun 2002

9 months

Berlin, Germany

System Administration, User Help Desk

IT Outsourcing Service Provider

Administered 8 AS400 machines (830/740/S30/640) and monitored connected PCs via Client Access and remote tools.
Provided 2nd/3rd-level user helpdesk for ~300 users and 10 remote AS400 machines.
Initiated phase 1 ITIL implementation – high-level process analysis in operations and security management.
On-site and on-call support with remote access.
Checked TCP/IP networks, Client Access and Lotus Notes clients.
Migrated SNA environment to TCP/IP including peripherals.
Subprojects: software distribution and downsizing/consolidation of machine park.
Trained remote operators, created materials with PowerPoint and Word.
Technical documentation with Visio.
Environment/Tools: HP server farm (57), Sun Solaris, Compaq DLTs, EMC storage, AS400 (8), various laptops, iNet user helpdesk software, Office, Windows NT, Client Access, Lotus Notes, IE, Netscape.
3 project staff. Client reference available.

Mar 2001 - May 2003

2 years 3 months

Cologne, Germany

IT Consultant / Project Manager

Financial Services

Created security and disaster recovery plan (high availability) for the corporation, focusing on facility management and IT, and emergency data center, with technical and graphical documentation in Word, Visio, PowerPoint per German Federal IT Security Office guidelines.
Developed infrastructure plan for data center recabling and oversaw project with external providers.
Managed process flows per ITIL to optimize SLAs and operational security.
Analyzed entire IT environment for consolidation decision, created phased plan for shared SAN concept; executed consolidation project – phase 1: 09/10–02, phase 2: 11–12/02.
Implemented IBM LTO with Tivoli Storage Manager and BRMS, created LPARs.
Rolled out field staff PCs (~1,000 users).
Aligned network user structure (~400 users) with new emergency plan, maintained and trained users. Documentation with Word and Visio.
Coordinated insurance industry information system and updated structure, forwarded documents to Lotus Notes.
Migrated OfficeVision to ITP word processing with interfaces to Lotus Notes and email; tested in 05/02, went live 08/02.
Delivered ongoing training to ~100 users with materials, user helpdesk and 2nd-level support.
Environment/Tools: Compaq server farm (26), AS400 (5) + emergency AS400, AS400 data warehouse with 6 Netfinity servers, Windows NT, Novell 4.12, industry WWS and data warehouse, ITP Office, Client Access, MS Project, Visio, PowerPoint, MS Office, Notes Domino, Netscape, IE.
5 project staff. Client reference available.

Jan 2000 - Dec 2002

3 years

Munich, Germany

Project Manager / System Administrator

PGM Art World

Created complete internet presence from proposal to delivery with external providers.
Built interfaces from AS400 to SQL data server at provider using Java trigger programs.
System administration of ERP-WWS and BUC environment; converted existing Token Ring to Ethernet TCP/IP CAT5 including new telecom system with MUX and infrastructure.
Managed work with external providers.
Migrated AS400/500 to AS400/820 with V4R5.
Replaced twinax terminals with W2000 PCs running NT4.0, implemented mail via Lotus Domino on AS400 with Netfinity server.
Documented system environment and trained staff with materials.
Optimized operations.
Continued on-call daily support in 2002.
Environment/Tools: AS400/820 with 20 W2000 PCs, Novell 3.12, Lotus Domino/Notes, MS SQL, Adobe Photoshop, Visio, MS Project, MS Server, MS Office, pcAnywhere, IE.
2 external staff. Client reference available.

Apr 1998 - Feb 2000

1 year 11 months

Fürstenfeldbruck, Germany

Team Lead AS400/390 Info Systems for Europe

CHS-Electronics GmbH

Led AS400/390 info systems team for Europe supporting 700 users.
Relocated data center to adjacent building, managed project: training, system administration, UHD, implemented new ERP-WWS system (JBA, SAP equivalent).
Created presentations and training materials with PowerPoint and Visio embedded in Word.
Supported European branches partly via Citrix and APPC.
Optimized IT-supported logistics in external warehouse with remote access and scanners.
Maintained and administered Lotus Notes customer database.
Environment/Tools: 1 OS390, 2 AS400 Model 640, Compaq server farm (35), Novell 3.12, Windows NT 4.0, UHD software, Lotus Notes, SQL databases, JBA System 21, Visio, MS Project, MS Office, IE, Site Manager, Citrix, EDI, remote software.
3 project staff. Client reference available.

Oct 1993 - Mar 1998

4 years 6 months

Munich, Germany

Project Lead / IT Manager

Dr. Martens AirWair GmbH

Built AS400/PC solution for group of 3 companies and trained users. No prior infrastructure; planned from scratch.
Led implementation of PPS, WWS and BUC software, controlling, time recording and electronic archiving.
Connected remote warehouse in Germering and in Belgium Zaandvort in 1997 with 2 AS400s.
Monitored, administered UHD and sysadmin for production and built multimedia setup for trade fairs in early 1998.
Started internet presence with UK parent company.
Created trade show presentations, price lists and sales materials with PowerPoint, Word, Excel and Adobe Photoshop.
Environment/Tools: AS400/500, 23 PCs with Windows 3.1 and WfW, IBM AS400 electronic archive, Adobe Photoshop and image editing software, MS Office, pcAnywhere.
2 external and 1 internal staff. Client reference available.

Summary

Business Administration Knowledge: Degree in Business Administration with focus on Computer Science

Industries: Service Providers, Wholesale/Retail, Insurance, Consulting, Financial Services, Manufacturing Companies, Automotive Suppliers

Special knowledge: SAP Basis and Authority Administration / Central User Administration CPSA (Certified Prof. System Administrator) iSeries/AS400

Professional focus: SAP Security / Administration / Network Connections / User Help Desk / Training and Documentation, Project Management / SAP Basis – Authorization Concepts, Audit, License Management

Languages

German

Native

English

Advanced

Education

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