Elisabeth Lauer-seele - SAP Consultant

Egmating, Germany

Experience

Oct 2024 - Present

1 year 4 months

SAP Consultant

Lufthansa Technik

Cleaning up SODs
SAP tests for audits

May 2024 - Present

1 year 9 months

System administration and helpdesk

ALHO-Group GmbH

Support for AS400 – iSeries BDE time recording and DKS applications
Handling via a ticket system

May 2024 - Present

1 year 9 months

SAP-Authorization Support

Stadtwerke Karlsruhe

Processing incoming tickets in 1st, 2nd and 3rd level
User changes and role assignments through the systems without ZBV
Familiarization with SAP ISU software

Feb 2023 - Jun 2024

1 year 5 months

Bad Mergentheim, Germany

SAP-Authorization Support

WÜRTH-IT

2nd and 3rd level support in the SAP authorization area
Checking network users and Active Directory users
Ticket handling via ITSM
Creating users based on complex requirements
Supporting 150 SAP systems on the current release

Jan 2023 - Dec 2023

1 year

Germany

SAP-Authorization Support

Transnet BW

2nd and 3rd level inquiries via ticket
Role development and adaptation
User changes via ZBV
Supporting approx. 1,500 users and 20 systems

Aug 2022 - Feb 2023

7 months

Remscheid, Germany

SAP Authorization Expert for Business Processes and Solution Management

EDSCHA Holding GmbH

Rebuilding existing roles and modifying authorization parameters
Process creation via Solution Manager
Test and quality management
Managing and creating new user profiles for 40 automotive supplier portals
Considering and documenting SoD and audit requirements in OTRS
Supporting 8 SAP ERP systems and about 1,000 users worldwide
Handling tickets from 1st to 3rd level

Dec 2018 - Jul 2022

3 years 8 months

Cologne, Germany

SAP Authorization Expert for Business Processes and Solution Management

NKT GmbH & Co. KG

Providing user support via itrack and training via Teams
Rebuilding existing roles and modifying authorization parameters
Process creation via Solution Manager
Test and quality management
Analyzing existing roles and assigning necessary authorizations
Assisting project management on various projects
Adjusting new company codes, purchase and sales orgs, controlling parameters
Documenting SoD and audit requirements in itrack
Supporting 20 SAP ERP systems and about 2,000 users worldwide
Handling tickets from 1st to 3rd level

Feb 2013 - Dec 2018

5 years 11 months

Oberkochen, Germany

SAP Senior Authorization Expert

Carl Zeiss AG

Role design, user management, licensing and audits
Redesigning roles including housekeeping (95% implemented on production systems)
Participating in the CRM project (rollout in Japan, China, Spain, Portugal, America, UK; more countries to follow)
Training and supporting SAP coordinators and key users
Monitoring and monthly checks of security notes
Supporting audits
Collaborating with external service providers HP/DXC and ATOS
Analyzing and designing tickets, forwarding to service providers
Follow-up work on client and system copies, checking RFC connections and authorizations
Supporting modules FI/CO, SCM, CRM, PLM, MES, SD/MM, PP/LE, HCM as well as PI and BW systems
Rolling out SSO in Germany; Europe in progress
Implementing the ITSM suite for customer support (since Nov 2015)
Automatic user creation via ITSM tool (since late 2017)
Server environment with 52 servers and various interfaces on SAP ERP 7.xx; Solution Manager with EHP7; VISION system with central user management; Windows 7 Server, Outlook, Excel, Word, PowerPoint, telephony via Sync; supporting about 12,000 users

Aug 2012 - Feb 2013

7 months

Schwanau, Germany

SAP Basis Administrator

Herrenknecht AG

Creating the blueprint in connection with SAP and iSeries (AS400)
SAP system monitoring and applying SAP notes and security patches
Training the service help desk (20 staff)
STMS transport management, setting up and testing new printers, creating users with roles and authorizations
Installing SAP IDM to initiate roles, authorizations and system distribution
Developing an authorization concept with a service provider, focusing on modules and HR
Creating training materials and basic documentation
Weekly key user training sessions
Working in the user help desk in a two-shift system
Supporting modules FI/CO, SD/MM, PP/LE, HR
Handover of basic support to an external data center; responsibility for authorization issues remains

Jan 2012 - Jul 2012

7 months

Munich, Germany

SAP Basis Administrator

BG-phoenics GmbH

Focus on authorization management: assigning and rolling out authorizations across 20–30 SAP servers
Monitoring systems for security and SOX requirements
Managing ZBV, SolMan connection to ZBV and TDMS copy tool for HCM clone data
EarlyWatch monitoring
Assigning authorizations for FI/CO, HCM and BC SD/MM
Second-level support in the user help desk
Client copies, performance and printer monitoring (FollowMe)
Transport management and reporting via CHARM, ITIL-governed processes
Environment: zOS 390 on DB2, Windows 7, Lotus Notes, MS Office 2010

Feb 2009 - Dec 2011

2 years 11 months

Munich, Germany

SAP Basis Administration

ALPINE Electronics GmbH

Basis administration including authorization management and user helpdesk (SAP 7.0)
Participation in setting up the production plant in Hungary (SAP 7.0): authorizations and central user management
Customizing and creation of authorizations according to JSOX guidelines via ZBV
Client copy, performance and transport management, printer integration, remote monitoring via VPN/VNC
Administration of the FI/CO, MM, SD, BC modules
Migration of hardware from iSeries to xSeries and upgrade from SAP 4.6C to ERP 6.0, switch from DB2 to Oracle, Linux RedHat
Implementation of Solution Manager with monitoring functions EWA and ZBV
Integration of SAP servers into VM environment, backup via HP Data Protector
Environment: 3-system landscape (D/Q/P) with DB2 on iSeries; user helpdesk Omnitracker; Oracle DB update 10.2→11.2

Nov 2008 - Jan 2009

3 months

Munich, Germany

User help desk and 2nd level support

KNORR Bremse GmbH

Support for connected users worldwide (English)
Adjustment of approx. 6,500 roles and about 14,000 users according to KPMG SoD guidelines
Testing and handover of the work backlog to the production system end of Dec. 2008/Jan. 2009
Environment: development, quality and production system SAP 6.4 with all modules, Solution Manager, central user management

Jan 2006 - Oct 2008

2 years 10 months

Taunusstein, Germany

SAP Basis Administration

BRITA Wasserfilter GmbH

Monitoring of the SAP system landscape (E, Q, P) and the Solution Manager/BI
Replacement of the ERP system Infor/Rembold+Holzer, EDI via M@gicEddy
Ensuring daily jobs and operation of AS400/OS400
User support for connected plants abroad, emergency planning
Partial project lead for SAP Basis module and authorization concept outsourcing
SAP workshops in basis, printing, transport management, authorization concepts, user administration
IDoc administration for EDI and AEB
Technical/graphical documentation of the authorization structure
Installation of ZBV and workshops
Development of authorization concept for roll-outs in 17 country companies (~400 users in Germany)
Helpdesk and 2nd/3rd level support, user training (AS400)
AS400 administration, checking daily jobs and night processing
Environment: HP/Compaq server farm, AS400 iSeries 820/520, AS400 Switzerland; 3 EDI servers; SAP-GUI, Windows XP, W2003, Exchange, Citrix, VNC, iNet-UHD, DB2, MS Project, Visio, PowerPoint, MS Office

Jul 2004 - Dec 2005

1 year 6 months

Germany

System Administrator & Project Manager

Production plant with remote sites in Rosenheim district

Monitoring ERP system Walter+Partner, reporting via Query/SQL
Ensuring daily jobs, EDI via FTP, user support abroad, emergency planning
Project management of new PDM system, creation of prototype and environment
Preparation of board document and presentation
Technical/graphical documentation with Visio/PowerPoint, data provisioning for intranet
AS400 administration, checking daily jobs and night processing
Helpdesk and 2nd/3rd level support in ERP/PDM area, user training AS400

Jun 2003 - Jun 2004

1 year 1 month

Germany

System Administrator & Backup Operator

Availibility Services

Ensuring high availability for backup customers (banks, freight forwarders)
Emergency planning, monitoring, on-call service (7×24×365)
Technical/graphical documentation for customer projects and facility management
Compliance with SLAs, security regulations, firewall administration
Administration of dedicated and shared customer systems, updates and patches
Helpdesk and 2nd/3rd level support, user training
Environment: HP/Compaq server farm, AS400 iSeries 890/740/600, shared data center machines, Windows 2000, Exchange, Robot, Remote Console, Client Access, MS Project, Visio, PowerPoint, MS Office

Oct 2001 - Jun 2002

9 months

Berlin, Germany

Remote

System Administrator & User Helpdesk

IT Service Provider Outsourcing

Administering 8 AS400 machines (830/740/S30/640), PC monitoring via Client Access and remote tools
User helpdesk (2nd/3rd level) for about 300 users and 10 remote AS400s
Implementing ITIL standard, initial analysis of operation and security processes
On-call and standby duty, remote access
Testing TCP/IP and Lotus Notes, converting SNA to TCP/IP including peripherals
Subprojects: software distribution, downsizing/consolidation, training remote operators, technical documentation with Visio
Environment: HP server farm, Sun Solaris, Compaq DLT, EMC storage, AS400, laptops, iNet-Helpdesk, Windows NT, Client Access, Lotus Notes

Mar 2001 - May 2003

2 years 3 months

Cologne, Germany

IT Consultant & Security/Disaster Recovery Plan Developer

Financial Services Provider

Creating security and disaster recovery plan for facility management and IT
Technical/graphic documentation according to BSI guidelines
Infrastructure planning for data center recabling, project management of external service providers
ITIL process management to optimize SLAs and operation security
System analysis and consolidation concept, implementing SAN, IBM LTO with Tivoli/BRMS, creating LPARs
Rolling out field service PCs (about 1,000 users), adjusting user structure (400 users), training sessions
Coordinating inventory information system, migrating Office-Vision to ITP word processing, Lotus Notes interfaces
Introducing and training about 100 users, user helpdesk, 2nd-level support
Environment: Compaq server farm, AS400, AS400 data warehouse, Windows NT, Novell 4.12, industry WWS software, ITP Office, Client Access, MS Project, Visio, PowerPoint, MS Office, Notes Domino

Jan 2000 - Dec 2001

2 years

Munich, Germany

System Administrator & Website Developer

PGM Art World

Creating new website including offers and coordination with service providers
Interfaces from AS400 to SQL database server using Java triggers
System administration of ERP WWS and BUC environment
Converting Token Ring to Ethernet TCP/IP CAT5, new telecommunications system
Migrating AS400/500 to AS400/820 with V4R5, replacing Twinax terminals with Windows 2000 PCs
Implementing mail via Lotus Domino on AS400 with Netfinity server
Documenting system environment, staff training, optimizing operations
Environment: AS400/820, 20 Windows 2000 PCs, Novell 3.12, Lotus Domino/Notes, MS SQL, Adobe Photoshop, Visio, MS Project, MS Server, MS Office, pcAnywhere

Apr 1998 - Feb 2000

1 year 11 months

Fürstenfeldbruck, Germany

Team Leader AS400/390 Info Systems

CHS-Electronics GmbH

Leading AS400/390 info systems team for Europe (700 users)
Relocating data center to annex building, project management of training, system administration, helpdesk
Introducing new ERP WWS (JBA System 21)
Creating presentation and training materials with PowerPoint and Visio
Supporting European branches via Citrix/APPC
Optimizing computer-supported logistics in external warehouse using scanners
Maintaining and administering Lotus Notes customer database
Environment: OS390, AS400 Model 640, Compaq server farm, Novell 3.12, Windows NT, helpdesk software, Lotus Notes, SQL databases

Oct 1993 - Mar 1998

4 years 6 months

Munich, Germany

Project Manager & System Administrator

Dr. Martens AirWair GmbH

Setting up overall AS400/PC solution for group of companies (3 entities) from scratch
Project management for implementing PPS, WWS, BUC, controlling, time tracking, electronic archiving
Connecting remote warehouses in Germering and in 1997 in Zaandvort (Belgium)
Monitoring, helpdesk and system administration of production
Building multimedia setup for trade fair presentations
Launching internet presence in cooperation with UK parent company
Creating trade show presentations, price lists with PowerPoint, Word, Excel, Adobe Photoshop
Environment: AS400/500, 23 Windows 3.1 PCs, IBM AS400 electronic archive, Adobe Photoshop, MS Office, pcAnywhere

Skills

Business Knowledge: Degree In Business Administration With A Focus On Computer Science
Industries: Service Providers, Wholesale/retail, Insurance, Management Consulting, Financial Services, Manufacturing Companies, Automotive Suppliers
It Experience Since: 1985
Special Expertise: Sap Basis And Authority Administration / Central User Administration Cpsa (Certified Prof. System Administrator) Iseries/as400
Key Areas: Sap Security / Administration / Network Connections / User Help Desk / Training And Documentation, Project Management / Sap Basis – Authorization Concept, Audit, License Management