Michael Dümmig - Head of PreSales

Q: Where is Michael based?

Michael is based in Munich, Germany and prefers 100% remote projects.

Q: What languages does Michael speak?

Michael speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Michael have?

Michael has at least 27 years of experience. During this time, Michael has worked in at least 18 different roles and for 18 different companies . The average length of individual experience is 2 years and 6 months . Note that Michael may not have shared all experience and actually has more experience.

Q: What is Michael's latest experience?

Michael's most recent position is Head of PreSales at All for One Group SE .

Q: What companies has Michael worked for in recent years?

In recent years, Michael has worked for All for One Group SE , DB Schenker AG , Trafineo – a BP Europe subsidiary , and BWI GmbH .

Q: Which industries is Michael most experienced in?

Michael is most experienced in industries like Automotive , Manufacturing , and Information Technology (IT) . Michael also has some experience in Professional Services , Pharmaceutical , and Government and Public Administration .

Q: Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology (IT) , Project Management , and Operations . Michael also has some experience in Supply Chain Management , Customer Service , and Product Development .

Q: Which industries has Michael worked in recently?

Michael has recently worked in industries like Information Technology (IT) , Transportation and Logistics , and Government and Public Administration .

Q: Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology (IT) , Project Management , and Operations .

Recommended expert

Munich, Germany

Experience

Sep 2023 - Feb 2024

6 months

Filderstadt, Germany

Head of PreSales

All for One Group SE

Interim leadership of the 10-member PreSales team in Managed Cloud Services and Application Services, focusing on SAP, MS365, and data center/infrastructure services
Resource, capacity, and budget management
Central communication with IT management
Optimization of IT service processes in Sales, PreSales, Transition, and Operations

Aug 2022 - Jul 2023

1 year

Essen, Germany

SAP Service Manager

DB Schenker AG

Handled operations manager tasks for the global SAP finance system
Ensured effective and efficient handling of incidents and change requests
Ensured and further developed reporting (including KPI reporting)
Coordinated and managed external IT partners
Ensured and further developed agreed service levels (SLA, OLA)
Resource, capacity, and budget management
Central communication with IT management
Point of contact in the S/4 HANA project for go-live and test management topics
Continuous optimization of IT service processes

Feb 2022 - Aug 2022

7 months

Bochum, Germany

Consultant and Project Manager 'Service Management'

Trafineo – a BP Europe subsidiary

Managed the Service Management project according to ITIL
Implemented improvements to the existing ticketing system (quick wins)
Created ITIL training materials for Customer Service & Operations
Prepared tender documents for the introduction of a new ITSM tool
Managed the 'Prototyping' phase

Mar 2021 - Feb 2022

1 year

Bonn, Germany

Sub-project Lead 'Cross-Functional Topics'

BWI GmbH

Coordinated cross-service topics in the project to transfer responsibility from the German Armed Forces to BWI
Designed and implemented 'SAP Operations' reporting
Coordinated ITSM tools, documentation, reporting, and permissions

Sep 2018 - Jan 2021

2 years 5 months

Papenburg, Germany

Application Operations Manager for ERP/SAP Systems

Meyer Werft GmbH

Performed IT operations for ERP applications (SAP and legacy systems)
Ensured effective handling of incidents and change requests
Ensured and further developed reporting (including KPI reporting)
Represented SAP AMS on the Change Advisory Board (CAB)
Coordinated and managed external IT partners, including contract management
Ensured and further developed agreed service levels (SLA, OLA)
Resource, capacity, and budget management
Central communication with IT management
Point of contact in the S/4 HANA project for go-live and test management topics
Continuous optimization of IT service processes
Coordinated and managed supplier contracts

Apr 2018 - Jun 2018

3 months

Munich, Germany

Auditor in Service Delivery

Sulzer GmbH

Conducting an as-is analysis with a focus on optimizing the support organization (roles and responsibilities)
Evaluating the results using a SWOT analysis
Presenting the findings to the business unit management
Supporting management in implementing immediate improvements
Preparing a final report with recommendations to optimize effectiveness and efficiency in telematics application operations

Jun 2016 - May 2018

2 years

Munich, Germany

Application and Project Manager

GlaxoSmithKline GmbH

Project manager for rolling out Windows 10 and Microsoft Office 365 at Pharma Germany
Sub-project manager for the 'OneDevice' project
Serving as application owner for German IT applications and their interfaces to international IT systems
Ensuring smooth IT application operations for German users
Service management in the areas of incident, problem, and change management
Supporting upcoming projects involving Germany

Jul 2012 - Jan 2016

3 years 7 months

Munich, Germany

SAP Systems Operations Manager

BMW AG

Managing application support and overseeing the Indian IT service provider
Central coordination of operational matters between projects, maintenance, basis, and application support
Representing operational interests when introducing new markets into the SAP system (start-up management)
Responsible for analyzing, improving, and executing ITIL processes
Managing SAP ECC 6.0 on Oracle DB, Linux OS with high availability and 24-hour support across three time zones
Managing 30 company codes in 20 countries with approx. 1,700 active users and around 600 tickets per month

Dec 2011 - Jun 2012

7 months

Munich, Germany

Product / Portfolio Manager

TÜV Süd AG

Contributing to the establishment of a product and portfolio management department
Developing a global product and service catalog for IT services
Analyzing market developments and identifying potential opportunities
Developing, launching, and evaluating IT services
Analyzing customer requirements and defining and pricing IT products
Managing new product launches
Drafting and customizing service level agreements and operational level agreements
Preparing and conducting product reviews

Nov 2008 - Dec 2011

3 years 2 months

Stuttgart, Germany

Sub-project Lead for ERP System Go-Live – Service Processes and Service Management

Daimler AG

Developing concepts for incident, problem, change, service level, and financial management down to the operational level
Operational service management of the implemented services

Mar 2008 - Aug 2008

6 months

Wolfsburg, Germany

Subproject Lead 'PLM Software Go-Live – IT Service Processes'

Volkswagen AG

ITIL process consulting in Incident, Problem, Change and Release Management
Process design, implementation and staff training

Sep 2007 - Jan 2008

5 months

Nuremberg, Germany

ITIL Consultant

Bundesagentur für Arbeit

Consulting and process design in the architecture phase for the introduction of 13 ITIL processes

Sep 2006 - Aug 2007

1 year

Munich, Germany

SAP Delivery Manager

Infineon AG

Consulting in SAP operation optimizations
Performance monitoring and escalation management with the SAP outsourcing partner Accenture

Sep 2005 - Aug 2006

1 year

Walldorf, Germany

SAP Customer Service Manager

SAP AG

Managing hosting and application support customers from contract signing to the end of service

Jan 2005 - Jul 2005

7 months

Munich, Germany

SAP Project Manager

BayWa AG (RI-Solution)

Responsible for executing SAP application tests
Assisted in creating functional specifications during the blueprint phase
Participated in the ISO certification project as the department's QM lead, including analysis of current processes according to ITIL

Jan 2002 - Sep 2004

2 years 9 months

Vienna, Austria

Head of SAP Application Operations

Mondi Frantschach GmbH

Management of operational application support (SAP Customer Competence Center)
Team leadership
Project management: implementation of a project management software

Jun 1997 - Jul 2002

5 years 2 months

SAP Senior Consultant

Deloitte Consulting GmbH

Team lead SAP application support: establishment of the European SAP Application Competence Center
SAP Functional Consultant / Team lead: SD/MM customization with sales information system
SAP Technical Consultant: ABAP programming in logistics

Jan 1995 - May 1997

2 years 5 months

Consultant

SPS & Associates GmbH

Project coordination and C/ABAP programming

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Automotive (7 years), Manufacturing (6 years), Information Technology (5 years), Professional Services (5 years), Pharmaceutical (2 years), and Government and Administration (1.5 years).

Automotive

Manufacturing

Information Technology

Professional Services

Pharmaceutical

Government and Administration

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (26.5 years), Project Management (14.5 years), Operations (11 years), Supply Chain Management (5 years), Customer Service (1.5 years), and Sales (0.5 years).

Information Technology

Project Management

Operations

Supply Chain Management

Customer Service

Sales

Summary

For over 20 years I have been supporting international companies in aligning their IT operations efficiently and effectively.

My focus is on leading SAP AMS operations and supporting projects focused on optimizing IT service processes according to ITIL.

Skills

Remedy Service Center (Hp/peregrine)
Jira
Confluence
Servicenow
Aris
Ms Project
Provance Itsm
Sap Solution Manager
Maximo
Visio
Ms Teams

Languages

German

Native

English

Advanced

Education

Oct 1992 - Jun 1995

Academy for Data Processing BB

State-certified IT specialist, Business Informatics · Business Informatics · Böblingen, Germany

Oct 1991 - Jun 1992

University of Mannheim

Business Administration · Mannheim, Germany

Certifications & licenses

ITIL Expert (V3)

ITIL Service Manager (V2)

SAFe® 4 Certified Scrum Master

Profile

Created

November 2024

Last Update

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Michael based?

Michael is based in Munich, Germany and prefers 100% remote projects.

What languages does Michael speak?

Michael speaks the following languages: German (Native), English (Advanced).

How many years of experience does Michael have?

Michael has at least 27 years of experience. During this time, Michael has worked in at least 18 different roles and for 18 different companies. The average length of individual experience is 2 years and 6 months. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Head of PreSales, SAP Service Manager, Consultant and Project Manager 'Service Management'.

What is Michael's latest experience?

Michael's most recent position is Head of PreSales at All for One Group SE.

What companies has Michael worked for in recent years?

In recent years, Michael has worked for All for One Group SE, DB Schenker AG, Trafineo – a BP Europe subsidiary, and BWI GmbH.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Automotive, Manufacturing, and Information Technology (IT). Michael also has some experience in Professional Services, Pharmaceutical, and Government and Public Administration.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Michael also has some experience in Supply Chain Management, Customer Service, and Product Development.

Which industries has Michael worked in recently?

Michael has recently worked in industries like Information Technology (IT), Transportation and Logistics, and Government and Public Administration.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology (IT), Project Management, and Operations.

What is Michael's education?

Michael attended Academy for Data Processing BB for Business Informatics.

Does Michael have any certificates?

Michael has 3 certificates. These include: ITIL Expert (V3), ITIL Service Manager (V2), and SAFe® 4 Certified Scrum Master.

What is the availability of Michael?

Michael is immediately available full-time for suitable projects.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.