Marko Plazanic
Consultant / Support
Experience
Dec 2023 - Present
1 year 8 monthsConsultant / Support
BP Europa SE
- Industry: EV Charging
- Monitoring charging sessions
- Communication with fleet management and CPOs
- Infrastructure administration
- Assignment of permissions and licenses
- Maintenance and support
- Ticket support
- User management
- Tools: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint
Sep 2022 - Dec 2023
1 year 4 monthsOn-site
Onsite Support / Helpdesk
BNP Paribas Real Estate
- Industry: Leading international real estate services provider
- Infrastructure administration
- Installation upkeep
- Assignment of permissions and licenses
- Maintenance and support
- Loading computers
- Setting up workstations
- Executive support
- Phone and ticket support
- Support and management of iPads, iPhones, and HP notebooks
- User management
- Network technology
- Tools: ServiceNow / Topdesk, Microsoft 365, Active Directory, Ivanti, SharePoint, MobileIron, MIDA
Mar 2022 - Present
3 years 5 monthsOn-site
Onsite VIP Support
Henkel AG & Co. KGaA
- Industry: Large consumer goods company
- Infrastructure administration
- Installation upkeep
- Maintenance and support
- Loading computers (Lenovo)
- Setting up workstations
- Assignment of permissions and licenses
- Executive support
- Phone and ticket support (Cisco/Zendesk)
- Support and maintenance of iPads, iPhones
- Conference tech setup and support
- Tools: Zendesk, Microsoft 365, Active Directory, Ivanti, SharePoint, HCL Notes, MIDA
Sep 2021 - Sep 2021
1 monthGermany
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Deutsche Rentenversicherung
- Industry: Insurance
- Use of Jira ticketing system
- Infrastructure administration
- Office 365 support
- Assignment of permissions and licenses
- Hardware configuration and maintenance of various systems: clients, servers, peripherals (desktops, notebooks, tablets, printers, copiers)
- User training
- Tools: Microsoft 365, Jira, MDM, PHP, HCL Notes
Dec 2020 - Jun 2022
1 year 7 monthsBerlin, Germany
1st Level Support / Rollout
Berliner Senat / ITDZ
- Industry: IT / Public sector
- Active in healthcare
- Documentation creation
- Infrastructure administration
- Installation upkeep
- Maintenance and support
- Loading computers
- Setting up workstations
- Tools: Assyst, Microsoft 365, Active Directory Support
Oct 2020 - Dec 2020
3 monthsGoogle Sales Support
- Industry: Retail – Electronics
- Presentation & sales management in up to 2 stores
- Local contact for up to 2 stores in your region
- Google Pixel & Nest brand ambassador
- Store responsibility for all Google-related topics
- Implementation and reporting of marketing and sales activities
- Product knowledge of Google Pixel and Nest
- Ongoing display optimization
- Competitor analysis and monitoring
- Tools: ERP system
May 2020 - Nov 2020
7 monthsHamburg, Germany
Sales Promoter
Selbstständig
- Industry: Consumer electronics / Retail / Promotion
- Selling consumer electronics (smartphones)
- Participating in training sessions
- Customer consulting
- Smartphone operating systems (iOS & Android)
- Use of ERP system
Jan 2020 - Mar 2020
3 monthsBarcelona, Spain
Airbnb User Help Desk 1st Level Support
CPM Barcelona
- Industry: Customer service / Call center
- Project: Airbnb Community Education / User help desk
- Ticket handling and bug fixing
- Integration of user-specific settings
- Handling incoming calls in German and English
- Participating in training sessions
- Tools: Nova (Zendesk), Genesys, MS Office, WS Explorer, Helpdesk
May 2019 - Jul 2019
3 monthsRollout / IT Support
- Setup and installation of printers and smartphones
- Assembly and disassembly of workstations
- Assistance with ticket handling (Zendesk)
Oct 2018 - Dec 2018
3 monthsRollout
- Industry: Rollout / Insurance company
- Picking hardware packages
- Sorting hardware
- Loading computers
- Assembly and disassembly of workstations
- Scanning inventory numbers
- Database maintenance
- Ticket handling
Jun 2018 - Jun 2018
1 monthHildesheim, Germany
Support for System Electronics
Filmpalast Hildesheim
- Industry: Event technology
- Laying system cables for audio and video in cinema halls
Oct 2017 - Apr 2018
7 monthsSydney, Australia
Porter / Concierge
Shangri-La Hotel Sydney
- Industry: Hospitality
- Customer service
- Coordination of group arrivals
- Handling guest requests
- General information services
- Tools: Opera PMS
Jan 2017 - Jul 2017
7 monthsDubai, United Arab Emirates
Internship in Front Office and Room Reservations Team
Le Royal Meridien Beach Resort & Spa Dubai / Grosvenor House
- Industry: Hospitality
- Managing guest profiles
- Modifying and creating reservations
- Handling guest requests by phone
- Reception services
- Customer service
- Tools: Opera PMS, Office 365
Aug 2016 - Dec 2020
4 years 5 monthsBerlin, Germany
Trade Fair Host / Event Support
Selbstständig
- Product presentation and group guidance
- Clients: Sony, Daimler, Wey, Facebook, Polaroid
Summary
- 1st / 2nd Level Support
- EV Charging
- 365 Support
- IT and Desktop Administration
- Rollout
- Ticketing Systems
Languages
German
NativeEnglish
AdvancedSpanish
IntermediateCroatian
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