Marko Plazanic
Consultant / Support
Experience
Consultant / Support
BP Europa SE
Monitoring charging processes
Communication with fleet management and CPOs
Infrastructure administration
Assignment of permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint
Onsite Support / Helpdesk
BNP Paribas Real Estate
Infrastructure administration
Maintaining installations
Assignment of permissions and licenses
Maintenance and support
PC imaging
Setting up workstations
Executive support
Phone and ticket support
Support and management of iPads, iPhones and HP notebooks
User management
Network technology
Applications: ServiceNow, Topdesk, Microsoft 365, Active Directory, Ivanti, SharePoint, MobileIron, MIDA
Onsite VIP Support
Henkel AG & Co. KGaA
Infrastructure administration
Maintaining installations
Maintenance and support
PC imaging (Lenovo)
Setting up workstations
Assignment of permissions and licenses
Executive support
Phone and ticket support (Cisco, Zendesk)
Support and maintenance of iPads, iPhones
Setting up conference equipment and support
Applications: Zendesk, Microsoft 365, Active Directory, Ivanti, SharePoint, HCL Notes, MIDA
1st Level Support
Deutsche Rentenversicherung
Using the Jira ticketing system
Infrastructure administration
Office 365 support
Assignment of permissions and licenses
Hardware configuration and maintenance of various systems: clients, servers, peripherals (desktops, notebooks, tablets, printers, copiers)
User training
Applications: Microsoft 365, Jira, MDM, PHP, HCL Notes
1st Level Support / Rollout
Berliner Senat / ITDZ
Creating documentation
Infrastructure administration
Maintaining installations
Maintenance and support
PC imaging
Setting up workstations
Applications: Assyst, Microsoft 365, Active Directory support
Sales Support
Google Sales Support
Presentation and clearance management in up to 2 stores
Local point of contact for stores in the region
Google Pixel & Nest brand ambassador
Store responsibility for all Google-relevant topics
Implementation and reporting of marketing and sales activities
Expertise in Google Pixel and Nest products
Ongoing placement optimization
Competitor analysis and monitoring
Tools: inventory management system
Sales Promoter
Self-employed
Sale of consumer electronics (smartphones)
Participation in trainings
Customer advice
Smartphone operating systems (iOS, Android)
Tools: inventory management system
User Help Desk 1st Level Support
CPM Barcelona
Ticket handling and bug fixing
Integration of user-specific settings
Answering incoming calls in German and English
Participation in trainings
Tools: Nova (Zendesk), Genesys, MS Office, WS Explorer, Helpdesk
IT Support
Short-term IT Support Project
- Setup and installation of printers and smartphones
- Setup and dismantling of workstations
- Support with ticket handling (Zendesk)
Rollout Technician
Insurance Company
- Picking hardware packages
- Sorting hardware
- Preparing computers
- Setup and dismantling of workstations
- Scanning inventory numbers
- Maintaining databases
- Ticket handling
System Electronics Support
Filmpalast Hildesheim
- Support for system electronics
- Installing system cables for image and sound in cinema halls
Porter / Concierge
Shangri-La Hotel Sydney
Customer service
Coordination of group arrivals
Handling guests’ requests
General information services
Applications: Opera PMS
Intern Front Office and Room Reservations
Le Royal Meridien Beach Resort & Spa / Grosvenor House
Managing guest profiles
Modifying and creating reservations
Handling guests’ requests over the phone
Reception services
Customer service
Applications: Opera PMS, Office 365
Trade Show Host / Event Support
Fairgrounds
Product presentation and group tours
Clients: Sony, Daimler, Wey, Facebook, Polaroid
Skills
Focus
- 1st/2nd Level Support
- Ev Charging
- 365 Support
- It And Desktop Administration
- Rollout
- Ticketing Systems
Additional Skills
- Microsoft Operating Systems
- Office 365
- Ev Charging
- Permission Management
- Network Technology
- Azure
- Mac Os
- Opera Pms
- Ios & Android
- Ticketing Systems (Zendesk/jira/servicenow/top Desk)
- Active Directory Support
- Inventory Management System
- Mdm
- Dockers
Industries
- It
- Trade Shows
- Retail
- Hospitality
- Promotion
- Customer Service / Call Center
- Real Estate
- Ev Charging
Languages
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