Marko Plazanic - Consultant / Support

Q: Where is Marko based?

Marko is based in Frankfurt, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Marko speak?

Marko speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), Croatian (Intermediate) .

Q: How many years of experience does Marko have?

Marko has at least 10 years of experience. During this time, Marko has worked in at least 14 different roles and for 14 different companies . The average length of individual experience is 1 year and 8 months . Note that Marko may not have shared all experience and actually has more experience.

Q: What is Marko's latest experience?

Marko's most recent position is Consultant / Support at BP Europa SE .

Q: What companies has Marko worked for in recent years?

In recent years, Marko has worked for BP Europa SE , BNP Paribas Real Estate , Henkel AG & Co. KGaA , Deutsche Rentenversicherung , and Berliner Senat / ITDZ .

Q: Which industries is Marko most experienced in?

Marko is most experienced in industries like Professional Services , Chemical , and Energy . Marko also has some experience in Government and Public Administration , Real Estate , and Tourism and Hospitality .

Q: Which business areas is Marko most experienced in?

Marko is most experienced in business areas like Customer Service , Information Technology (IT) , and Marketing . Marko also has some experience in Operations and Sales .

Q: Which industries has Marko worked in recently?

Marko has recently worked in industries like Chemical , Energy , and Government and Public Administration .

Q: Which business areas has Marko worked in recently?

Marko has recently worked in business areas like Customer Service , Information Technology (IT) , and Operations .

Recommended expert

Frankfurt, Germany

Experience

Dec 2023 - Present

2 years 4 months

Consultant / Support

BP Europa SE

Monitoring charging sessions
Communication with Fleet Management and CPOs
Infrastructure administration
Assigning permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint

Sep 2022 - Dec 2023

1 year 4 months

On-site

Onsite Support / Helpdesk

BNP Paribas Real Estate

Infrastructure administration
Maintaining installations
Assigning permissions and licenses
Maintenance and support
Provisioning computers
Setting up workstations
Support for executives
Phone and ticket support
iPad, iPhone, and HP notebook support and management
User management
Networking
Applications: ServiceNow, Topdesk, Microsoft 365, Active Directory, Ivanti, SharePoint, MobileIron, MIDA

Mar 2022 - Present

4 years 1 month

On-site

Onsite VIP Support

Henkel AG & Co. KGaA

Infrastructure administration
Maintaining installations
Maintenance and support
Provisioning computers (Lenovo)
Setting up workstations
Assigning permissions and licenses
Support for executives
Phone and ticket support (Cisco, Zendesk)
iPad and iPhone support and maintenance
Conference technology setup and support
Applications: Zendesk, Microsoft 365, Active Directory, Ivanti, SharePoint, HCL Notes, MIDA

Sep 2021 - Sep 2021

1 month

1st Level Support

Deutsche Rentenversicherung

Using the Jira ticket system
Infrastructure administration
Office 365 support
Assigning permissions and licenses
Hardware configuration and maintenance of various systems: clients, servers, peripherals (desktops, notebooks, tablets, printers, copiers)
User training
Applications: Microsoft 365, Jira, MDM, PHP, HCL Notes

Dec 2020 - Jun 2022

1 year 7 months

1st Level Support / Rollout

Berliner Senat / ITDZ

Creating documentation
Infrastructure administration
Maintaining installations
Maintenance and support
Provisioning computers
Setting up workstations
Applications: Assyst, Microsoft 365, Active Directory support

Oct 2020 - Dec 2020

3 months

Sales Support

Google Sales Support

Presentation and sell-out management in up to 2 stores
Local contact for stores in the region
Google Pixel & Nest brand ambassador
Store responsibility for all Google relevant topics
Implementation and reporting of marketing and sales activities
Expert knowledge of Google Pixel and Nest products
Ongoing placement optimization
Competitor analysis and monitoring
Applications: inventory management system

May 2020 - Nov 2020

7 months

Hamburg, Germany

Sales Promoter

Self-employed

Selling consumer electronics (smartphones)
Attending training sessions
Customer consulting
Smartphone operating systems (iOS, Android)
Applications: inventory management system

Jan 2020 - Mar 2020

3 months

Barcelona, Spain

User Help Desk 1st Level Support

CPM Barcelona

Ticket handling and bug fixing
Integration of user-specific settings
Answering incoming calls in German and English
Attending training sessions
Applications: Nova (Zendesk), Genesys, MS Office, WS Explorer, Helpdesk

May 2019 - Jul 2019

3 months

IT Support

Short-term IT Support Project

Setting up and installing printers and smartphones
Setting up and dismantling workstations
Support with ticket handling (Zendesk)

Oct 2018 - Dec 2018

3 months

Rollout Technician

Insurance Company

Picking hardware packages
Sorting hardware
Imaging computers
Setting up and dismantling workstations
Scanning inventory numbers
Maintaining databases
Ticket handling

Jun 2018 - Jun 2018

1 month

Hildesheim, Germany

System Electronics Support

Filmpalast Hildesheim

Support for system electronics
Laying system cables for video and audio in cinema halls

Oct 2017 - Apr 2018

7 months

Sydney, Australia

Porter / Concierge

Shangri-La Hotel Sydney

Customer Service
Coordination of Group Arrivals
Handling Guests’ requests
General Information services
Applications: Opera PMS

Jan 2017 - Jul 2017

7 months

Dubai, United Arab Emirates

Intern Front Office and Room Reservations

Le Royal Meridien Beach Resort & Spa / Grosvenor House

Managing Guest profiles
Modifying and creating reservations
Handling Guests’ requests over the phone
Reception services
Customer service
Applications: Opera PMS, Office 365

Aug 2016 - Dec 2020

4 years 5 months

Exhibition Host / Event Support

Fairgrounds

Product presentation and guided group tours
Clients: Sony, Daimler, Wey, Facebook, Polaroid

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Professional Services (4.5 years), Chemical (4 years), Energy (2.5 years), Real Estate (1.5 years), Government and Administration (1.5 years), and Tourism (1 year).

Professional Services

Chemical

Energy

Real Estate

Government and Administration

Tourism

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (9.5 years), Information Technology (6 years), Marketing (4.5 years), Operations (2.5 years), and Sales (0.5 years).

Customer Service

Information Technology

Marketing

Operations

Sales

Skills

Focus Areas

1st/2nd Level Support
Ev-charging
365 Support
It And Desktop Administration
Rollout
Ticket Systems

Other Skills

Microsoft Operating Systems
Office 365
Ev Charging
Permission Management
Networking
Azure
Mac Os
Opera Pms
Ios & Android
Ticket Systems (Zendesk/jira/servicenow/top Desk)
Active Directory Support
Erp Systems
Mdm
Docker

Industries

It
Trade Fairs
Retail
Hospitality
Promotion
Customer Service / Call Center
Real Estate
Ev Charging

Languages

German

Native

English

Advanced

Spanish

Intermediate

Croatian

Intermediate

Profile

Created

August 2024

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Marko based?

Marko is based in Frankfurt, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Marko speak?

Marko speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), Croatian (Intermediate).

How many years of experience does Marko have?

Marko has at least 10 years of experience. During this time, Marko has worked in at least 14 different roles and for 14 different companies. The average length of individual experience is 1 year and 8 months. Note that Marko may not have shared all experience and actually has more experience.

What roles would Marko be best suited for?

Based on recent experience, Marko would be well-suited for roles such as: Consultant / Support, Onsite Support / Helpdesk, Onsite VIP Support.

What is Marko's latest experience?

Marko's most recent position is Consultant / Support at BP Europa SE.

What companies has Marko worked for in recent years?

In recent years, Marko has worked for BP Europa SE, BNP Paribas Real Estate, Henkel AG & Co. KGaA, Deutsche Rentenversicherung, and Berliner Senat / ITDZ.

Which industries is Marko most experienced in?

Marko is most experienced in industries like Professional Services, Chemical, and Energy. Marko also has some experience in Government and Public Administration, Real Estate, and Tourism and Hospitality.

Which business areas is Marko most experienced in?

Marko is most experienced in business areas like Customer Service, Information Technology (IT), and Marketing. Marko also has some experience in Operations and Sales.

Which industries has Marko worked in recently?

Marko has recently worked in industries like Chemical, Energy, and Government and Public Administration.

Which business areas has Marko worked in recently?

Marko has recently worked in business areas like Customer Service, Information Technology (IT), and Operations.

What is the availability of Marko?

Marko is immediately available full-time for suitable projects.

What is the rate of Marko?

Marko's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.