Systems Engineer / IT Service Technician

It Skills

• Servicenow Ticket System For Schaeffler And Siemens (Helpdesk Support)
• Bmc System Management
• Hardware Support, User Helpdesk
• Microsoft Office 365
• Software Center: Installing Operating Systems And Software On Pcs And Notebooks
• Backup And Recovery Of User Devices, Data Backup, It Inventory Maintenance
• Repair And Replacement Of Spare Parts For Desktop Pcs, Notebooks, Multifunction Printers, Network Components, Handheld Scanners, Docking Stations, Hubs, And Cabling
• Soti Mobicontrol (Mobility Management)
• Programming For Quality Assurance, Software Testing
• Coordination With Developers (English), Fixing Simple Bugs (C#), Scripting In Powershell, Manual Testing (C#, Powershell, Html, Xml, Php)
• Service Desk Support
• Configuration And Maintenance Of Local Networks And Intranet
• Administration Of Sql Databases (Backup, Upgrades, Troubleshooting)
• Windows (Client), Active Directory, Software Deployment, Vmware, Windows Server
• Fixing All Bugs And Maintenance Issues In The Shortest Possible Time
• Installation And Configuration Of Multimedia Devices In Nuremberg Schools (Apple Tv And Projectors)
• Microsoft Dynamics Nav Client Database

End-user Skills

• Very Good: Ms Windows Operating Systems, Word, Teams, Powerpoint, Outlook
• Good: Ms Excel, Mac Os
• Basic: Linux Desktop

Content Management Systems

• Good: Wordpress
• Basic: Joomla

Databases

• Good: Ms Sql
• Basic: Sql, Mysql, Ms Access

Development Environments

• Basic: Ms Visual Studio

Graphics

• Good: Coreldraw, Adobe Photoshop, Adobe Indesign
• Basic: Adobe Illustrator

Network Technology

• Good: Routing, Tcp, Firewalls, Switches, Network Components

Programming

• Good: Php, Html
• Basic: C, Ms Test Manager

Others

• Good: Powershell