Harry Bruns - IT Systems Manager Assistant

Q: Where is Harry based?

Harry is based in Hamburg, Germany .

Q: What languages does Harry speak?

Harry speaks the following languages: French (Native), German (Advanced), English (Advanced), Spanish (Advanced), Italian (Intermediate), Russian (Intermediate) .

Q: How many years of experience does Harry have?

Harry has at least 13 years of experience. During this time, Harry has worked in at least 9 different roles and for 8 different companies . The average length of individual experience is 2 years and 6 months . Note that Harry may not have shared all experience and actually has more experience.

Q: What is Harry's latest experience?

Harry's most recent position is IT Systems Manager Assistant at Freshfields Bruckhaus Deringer .

Q: What companies has Harry worked for in recent years?

In recent years, Harry has worked for Freshfields Bruckhaus Deringer , Dunraven Systems Ltd / Tekelek Europe Ltd , Datagroup , and O2 / Telefónica Germany GmbH & Co. OHG .

Q: Which industries is Harry most experienced in?

Harry is most experienced in industries like Information Technology (IT) , Professional Services , and Telecommunication . Harry also has some experience in Construction , Education , Media, and Entertainment and Publishing .

Q: Which business areas is Harry most experienced in?

Harry is most experienced in business areas like Information Technology (IT) , Customer Service , and Project Management . Harry also has some experience in Quality Assurance (QA) , Marketing , and Business Intelligence .

Q: Which industries has Harry worked in recently?

Harry has recently worked in industries like Professional Services , Information Technology (IT) , and Telecommunication .

Q: Which business areas has Harry worked in recently?

Harry has recently worked in business areas like Information Technology (IT) , Customer Service , and Quality Assurance (QA) .

Recommended expert

Hamburg, Germany

Experience

Jan 2024 - Present

2 years 3 months

Hamburg, Germany

IT Systems Manager Assistant

Freshfields Bruckhaus Deringer

Monitoring the health and performance of internal IT systems (servers, networks, endpoints)
Performing routine checks on Active Directory, SCCM, antivirus, and MDM platforms
Diagnosing and resolving hardware/software issues on Windows, macOS, and mobile platforms
Conducting quality checks when implementing new technologies
Creating accurate documentation of incidents, changes, and service requests
Tracking and managing IT equipment inventory

Jan 2023 - Dec 2023

1 year

Hamburg, Germany

2nd Level IT Support Analyst

Freshfields Bruckhaus Deringer

Diagnosing and resolving issues with desktop systems, printers, and operating systems
Advising and guiding staff on hardware and software questions/issues
Collaborating with other IT service, data center, and network infrastructure teams worldwide
Installing, maintaining, and upgrading devices and related infrastructure
Conducting diagnostic tests to isolate system issues and performing proactive tasks on Windows and OS X
Identifying, investigating, and resolving technical problems, including creating an RCA
Installing, configuring, and maintaining Macs, PCs, peripherals, and other end-user devices

Jan 2022 - Dec 2022

1 year

Application Support Supervisor Technician

Dunraven Systems Ltd / Tekelek Europe Ltd

Analyzed data using SQL and created diagnoses and reports via Delta CRM
Provisioned Azure and legacy systems for device installations
Provided technical support to customers and resolved issues remotely
Responded to management inquiries regarding customer accounts, billing, and contracts
Proactively communicated with customers about internally identified issues
Prepared training sessions for corporate and individual clients

Jan 2021 - Dec 2021

1 year

Hamburg, Germany

IT Systems Technician

Datagroup

Provided technical support and troubleshooting for Minimax GmbH
Resolved software and hardware issues via remote access (TeamViewer, AnyDesk, Dameware)
Handled and analyzed incidents according to SLA agreements
Documented and maintained articles in the knowledge base and in Confluence
Collaborated closely with the 2nd-level support team to reduce escalations

Jan 2020 - Dec 2021

2 years

Hamburg, Germany

Supervisor Technical Support Engineer

O2 / Telefónica Germany GmbH & Co. OHG

Monitored the SD-WAN infrastructure for ALDI supermarket in the EMEA region
Performed initial investigations, analyses, and measurements of network connections
Organized and maintained on-site access for third-party technicians
Delivered customer service through SLA management, resulting in high customer satisfaction

Jan 2016 - Dec 2020

5 years

London, United Kingdom

Technical IT Support Team Leader

Hitachi Vantara

Coordination and handling of 300–500 customer inquiries through the customer and partner portal within five days
Supervision of the first-line support team for customer inquiries
Analysis and resolution of 50 cases daily with a 70% resolution rate to reduce escalations
Close collaboration with various company departments for a smooth transition of all transactions
Leadership and oversight of 50 staff members, coordinating and preparing training sessions and seminars

Jan 2015 - Dec 2016

2 years

Medellín, Colombia

Team Coordinator

ONG Organisation YWAM

Supervision and support of a team of 20 people in building a school in a rural area of South Africa
English teaching for children and teenagers aged 10 to 15 in Colombia
One-on-one counseling for parents on raising children with challenging behavior

Jan 2015 - Dec 2015

1 year

London, United Kingdom

Flight Attendant

British Airways

Ensuring compliance with all safety regulations and providing assistance in emergencies
Conducting safety demonstrations and informing passengers about emergency procedures
Ensuring flight efficiency by meeting all necessary requirements for smooth operations

Jan 2013 - Dec 2014

2 years

Shanghai, China

Project Development Manager

Greenwave & Involar Corporation

Liaison between Greenwave and public organizations (universities, schools, embassies, chambers of commerce) and building strong relationships
Introduction of a new method for handling customer inquiries and complaints to improve customer satisfaction
Development and implementation of innovative marketing strategies for Involar on YouTube

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (7 years), Professional Services (5 years), Telecommunication (2 years), Construction (2 years), Education (2 years), and Media and Entertainment (2 years).

Information Technology

Professional Services

Telecommunication

Construction

Education

Media and Entertainment

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (10 years), Customer Service (10 years), Project Management (4 years), Quality Assurance (2 years), Marketing (2 years), and Business Intelligence (1 year).

Information Technology

Customer Service

Project Management

Quality Assurance

Marketing

Business Intelligence

Summary

Reliable and versatile professional with international experience in IT support, customer service, and operations management. Combines technical expertise with solid training in hospitality, sales, and IT.

Skills

Microsoft Programs/server Environments: Microsoft 365, Active Directory, Exchange, Intune, Azure
Customer Relationship Management And Ticketing Systems: Salesforce, Servicenow, Zendesk, Insight
Network Administration (Lan/wan, Firewall, Vpn)
Strong Communication Skills And Assertiveness
Analytical Thinking And Structured Work Approach
Self-motivation And Team Orientation
Flexibility And Ability To Work Independently

Languages

French

Native

German

Advanced

English

Advanced

Spanish

Advanced

Italian

Intermediate

...and 1 more

Education

Oct 2023 - Jun 2025

ENEB Business School (Escuela de Negocios Europea de Barcelona)

MBA & Master · Big Data & Business Intelligence · Barcelona, Spain

Oct 2018 - Jun 2019

Staffordshire University

BSc · Computer Science Technology · United Kingdom

Oct 2011 - Jun 2013

University of Liverpool

MSc · International Management · Liverpool, United Kingdom

...and 1 more

Certifications & licenses

Certified Network Engineer (CNE)

Global Association for Quality Management

Diploma In Hardware & Networking

Global Association for Quality Management (GAQM)

Certified Hardware And Technology Engineering (CHTE)

Global Association for Quality Management

Service Now IT Leadership Professional Certificate

LinkedIn Learning & Service Now

Certificate Of Associate Data Scientist In Python

Datacamp

English For IT 1 & IT 2 Certificates

Cisco Networking Academy & Open EDG

Qualifi Level 5 Diploma In TEFL

The TEFL Academy

Profile

Created

December 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Harry based?

Harry is based in Hamburg, Germany.

What languages does Harry speak?

Harry speaks the following languages: French (Native), German (Advanced), English (Advanced), Spanish (Advanced), Italian (Intermediate), Russian (Intermediate).

How many years of experience does Harry have?

Harry has at least 13 years of experience. During this time, Harry has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 2 years and 6 months. Note that Harry may not have shared all experience and actually has more experience.

What roles would Harry be best suited for?

Based on recent experience, Harry would be well-suited for roles such as: IT Systems Manager Assistant, 2nd Level IT Support Analyst, Application Support Supervisor Technician.

What is Harry's latest experience?

Harry's most recent position is IT Systems Manager Assistant at Freshfields Bruckhaus Deringer.

What companies has Harry worked for in recent years?

In recent years, Harry has worked for Freshfields Bruckhaus Deringer, Dunraven Systems Ltd / Tekelek Europe Ltd, Datagroup, and O2 / Telefónica Germany GmbH & Co. OHG.

Which industries is Harry most experienced in?

Harry is most experienced in industries like Information Technology (IT), Professional Services, and Telecommunication. Harry also has some experience in Construction, Education, Media, and Entertainment and Publishing.

Which business areas is Harry most experienced in?

Harry is most experienced in business areas like Information Technology (IT), Customer Service, and Project Management. Harry also has some experience in Quality Assurance (QA), Marketing, and Business Intelligence.

Which industries has Harry worked in recently?

Harry has recently worked in industries like Professional Services, Information Technology (IT), and Telecommunication.

Which business areas has Harry worked in recently?

Harry has recently worked in business areas like Information Technology (IT), Customer Service, and Quality Assurance (QA).

What is Harry's education?

Harry holds a Master in Big Data & Business Intelligence from ENEB Business School (Escuela de Negocios Europea de Barcelona), a Master in International Management from University of Liverpool, a Bachelor in Computer Science Technology from Staffordshire University and a Bachelor in Hospitality and Tourism Management from University of Applied Sciences.

Does Harry have any certificates?

Harry has 7 certificates. Among them, these include: Certified Network Engineer (CNE), Diploma In Hardware & Networking, and Certified Hardware And Technology Engineering (CHTE).

What is the availability of Harry?

The availability of Harry needs to be confirmed.

What is the rate of Harry?

Harry's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.