Ivan N.
IT System Administrator
Experience
Feb 2019 - Present
6 years 8 monthsBerlin, Germany
IT System Administrator
Berlin Schools
- Setting up and maintaining the educational network infrastructure, including WLAN
- Creating, customizing, and distributing images.
- Troubleshooting hardware and software. Hardware maintenance of PCs, laptops, projectors, and smartboards
- IT consulting and training
Aug 2018 - Nov 2018
4 monthsIT Service Technician
DIN e.V.
- Hardware preparations: inventorying hardware, adjusting BIOS settings, upgrading BIOS firmware, and loading Windows 10 with end-user specific applications via PXE boot.
- Replacing desktop computers, laptops, monitors, and peripherals on site.
- Analyzing defective hardware to identify issues.
Jan 2017 - Jul 2018
1 year 7 monthsIT Service Technician
Bechtle GmbH
- Hardware preparations (client and server): receiving goods, assemblies & inventory, initial installations, firmware upgrades, and loading.
- Replacing fat & thin clients, monitors, and peripherals on site
- Hardware repairs and installing servers in rack cabinets.
Jul 2016 - Dec 2016
6 monthsIT Service Technician / Field Service Technician
Dell GmbH and Samsung GmbH
- Installing, maintaining, and repairing PCs, workstations, notebooks, servers, and printers at the component level, as well as other hardware and software on site.
- Replacing faulty parts and testing for proper function
- Upgrades and conversions for existing systems
- Instructing users on the use of provided hardware and software
- Escalating issues when necessary
- Documenting work in IT systems
Jul 2016 - Jul 2016
1 monthField Service Technician
DHL GmbH
- Installing new software on site.
- Data backup
- Training users on the new interface
- Documenting completed work
Mar 2015 - Jun 2016
1 year 4 monthsSystem Administrator, 2nd Level Support
Deutsche Bahn AG
- Migration of WinVista to Win7, data backup before migration and data recovery after migration.
- Ticketing, 2nd level support using remote tools
- Software service; refueling; troubleshooting; customer consultation
Jul 2008 - Aug 2008
2 monthsSales Promotion
Unitymedia
- Acquiring new customers, managing existing customers, handling complaints
- Reporting to the client; new contracts and renewals
Summary
- Focus on IT system administration using Active Directory, OpenVPN, RDP, TeamViewer, and other vendor-specific remote and client access applications. Image and software distribution. Systematic troubleshooting in hardware and software.
- Network focus: building complex network infrastructure, setting up servers, NAS, patch panels and switches. Large-scale WLAN expansion using Ubiquity. Patching.
- Monitoring focus: setting up building surveillance with Hikvision. Setting up alarm systems like Lupusec and all kinds of smart home devices from different manufacturers.
- Rollout focus: using applications like HP Service Manager, TransICT, ACAT, ClientChecker, and CMD. Handling tickets as a system administrator in 1st and 2nd level support using remote tools. Processing service and support requests in hardware and software. Installing, configuring, backing up, and restoring data. Maintaining and uninstalling hardware and software components.
- Several years of experience in system analysis, maintenance, and repair.
- Hardware and software skills include: PC, laptop, notebook, tablet, smartphone; printers, copiers, scanners, and multifunction devices; smartboard, ActiveBoard; networking, TCP/IP; Windows from XP; MS Office from 97; IBM Lotus Notes.
Languages
Russian
NativeGerman
AdvancedEnglish
ElementaryEducation
Oct 2012 - Jun 2019
FH Dortmund
Computer Science · Dortmund, Germany
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