Tuncay Eken - IT Network-/ Infrastructure Consultant

Hamburg, Germany

Experience

Nov 2023 - Mar 2024

5 months

Germany

Feb 2023 - Nov 2023

10 months

Germany

Jan 2021 - Nov 2022

11 months

Germany

Hardware rollout project of Cisco Meraki switches/access points & Fortigate firewall for 36 HQ company locations
Migration of existing networks to new hardware and IT infrastructure
Project planning, process definition/optimization and runbook creation
Sophos firewall & open systems administration
Network and system administration VMware, Windows/Linux servers
Consulting & optimization of existing network infrastructure

Nov 2021 - Jan 2022

3 months

Germany

Project management of rollout of the Cisco Meraki cloud solution at 10 locations across Germany
Implementation, configuration and management of Cisco Meraki hardware (MX firewall, MS switch, MR access point)
Setup of SD-WAN lines DeutschlandLAN Connect IP (Internet) & Intraselect Fix Connect (MPLS)
Project planning, process mapping, scheduling and coordination of the Cisco Meraki migration
Resource management and cost estimation for customer requirements
Troubleshooting and network support

May 2021 - Oct 2021

6 months

Hamburg, Germany

Technical project lead in implementing and configuring about 700 Cisco access points at 27 locations of the Hamburg city cleaning service
Planning, scheduling and coordination of resources like hardware and staff
Configuration, hardware support and troubleshooting of Cisco devices: switches, WLAN controllers and access points
IT infrastructure design (heat maps) in Cisco Prime and Pathfinder
2nd and 3rd level support in the IT network/security team

Apr 2019 - May 2021

2 years 2 months

Germany

Technical head of the IT department and trainer for IT specialists in system integration
Leading IT projects, staff management, business process management
Ticket management and controlling
Service strategy planning and optimization
Consulting on service contracts (efficiency/cost-effectiveness)
Digitalization via cloud computing and implementation of time tracking system (Timecard10)
Project management: setup and integration of server environment hardware & software (Windows Server 2019)
Preparing industrial PCs and final acceptance
3rd level support for client and print solutions
Customer contact for consulting & support

Apr 2018 - Apr 2019

1 year 1 month

Germany

On-site

Onsite support, 1st, 2nd & 3rd level support in client services
Ticket system management & administration with ServiceNow
Rollout management and leadership of Win10, thin client, telecommunication, monitor and printer
HW/SW installation, configuration as specified, execution of function tests
MS Office 2019 support and troubleshooting
SCCM with BMC Remedy integration management and image management
Delivery of ordered goods including data transfer and assistance
Commissioning and relocation including workstation cabling and asset management
Warehousing, stock management of pool and storage equipment
Support in planning network cabling, patching LAN connections
Helpdesk support and installation of devices in network and server environment (Cisco)
Installation/removal of server hardware in 19” racks including cabling
On-call duty 24/2
Support of remote sites, technician coordination
Setup and configuration of telematics infrastructures in medical practices with card readers (network, connector, hardware and software settings)