Dirk Eichler - Senior IT Engineer

Münster, Germany

Experience

Feb 2024 - Present

2 years

Senior IT Engineer

IT service provider

Planning, design, redesign
Pre-sales support
Project support based on PRINCE2
Setting up a CMDB
Implementation of communication processes

Mar 2020 - Feb 2024

4 years

IT consultant for OZG topics, trainer/coach

Public administration / public service NRW

Technical contact for around 20 staff in implementing municipal IT projects for the legal requirements of the OZG (Online Access Act of 2017)
Web service for FIM, XÖV and administrative procedure integration
Integration with the OSCI transport procedure using DVDV and XTA
Technical consulting for the NRW municipal portal
Working group for the NRW administration search engine
Working group for the SORMAS-X development community
Working group Open-Source.NRW
Support for Typo3 and Confluence

Jun 2019 - Dec 2019

7 months

Trainer, coach

Employee health, workplace health management, workplace health promotion

Higher mutual appreciation
Better decision-making ability
A positive attitude at the workplace
Greater resilience
Burnout prevention
Better concentration
Confident presence
Better cooperation and mutual understanding
Optimizing customer contacts

Aug 2017 - Dec 2018

1 year 5 months

Network administration

Service IT Medical

Network administration
Participation in international network rollouts
Development of a rollout process for migrating new sites
Setup and planning of new sites
Restructuring network infrastructure at existing sites
Troubleshooting bandwidth/latency issues
Handling support tickets in the network area
Switching / routing / VLAN
WAN (MPLS / Internet / VPN)
WiFi, AP + controller
DHCP, DNS, RADIUS
Linux (CentOS), Windows (server, client)
ITIL knowledge

Feb 2016 - Dec 2016

11 months

Planning and implementation of network access

Deutsche Bahn

Planning, commissioning and implementation of network access, local networks and wireless networks (WLAN), including network coupling in national and international environments
Performing network changes/migrations using DB Systel tools
Rolling out network hardware
Managing external service providers
Coordination with DB Systel, maintaining data in TransICT
Consulting clients, clarifying requirements, ensuring compliance with design guidelines, security standards and processes
Conducting necessary consultations and documentation

Mar 2015 - Oct 2015

8 months

Project Manager, Technician

Internet Service Provider

Project management and organization
De-migration of customer servers
Domain migrations
Setup of new servers
Creation of required operational and system documentation
Trainings
Handovers

Nov 2013 - May 2014

7 months

Project leadership, engineering, consulting

Aviation

Update/upgrade of a web portal to support employee self-service scenarios and centralize UHD, operational, and order tasks for over 70,000 users
Project management
Development of concept and requirements specification
Organization and coordination of all involved departments
Planning and development of a SOAP/XML/RPC interface
Coordination of a programming team in Poland and Hungary
Planning and delivery of training for 1st, 2nd, and 3rd level support
Liaison with customers, clients, and works councils
Consolidation of user and group data
Creation of operations documentation
PCI DSS v2 certified development and documentation
PCI DSS v3 upgrade and documentation

Jun 2013 - Dec 2014

1 year 7 months

Remote

Technical project leadership, engineering

Aviation / AAA Remote Access

Design and implementation of initial ISO27001 and PCI-DSS v2/3 certification for the AAA/Remote Access division of an aviation corporation
Project management
Organization and coordination of all involved departments
Current state assessment of all AAA systems
Quality assurance of all documentation
Creation of required operational and system documentation
Adjustments to all system documentation
Development of new department standards to meet requirements
Training for 1st, 2nd, and 3rd level support
Coordination with works councils

Feb 2013 - Dec 2013

11 months

Project leadership, engineering, consulting

Aviation

Migration of a complex RSA Authentication Manager environment from version 6 to version 8 without downtime for the enterprise solution for 70,000 users and 150 agent hosts worldwide
Project management
Development of planning and migration concept
Organization and coordination of all involved departments
Planning and development of a SOAP/XML/RPC interface
Coordination of a programming team in Poland and Hungary
Planning and delivery of training for 1st, 2nd, and 3rd level support
Setup and migration of existing AM6 to AM8 servers
Organization and documentation using Microsoft SharePoint
Creation of network infrastructure and network communication flow diagrams
Creation of business services
Firewall rules: planning, documentation, and commissioning
PCI DSS and ISO/IEC 27001 certification preparations
SIEM preparation and integration
Operational handover, document server, monitoring

Jan 2013 - Jan 2013

1 month

Installation and integration

IT service provider

Setup of a monitoring system
Installation of Nagios and add-ons using OMD
Discovery of hosts and services
Setting up checks and rules
Configuring the permissions system
Visualization with NagVis
Email alerting

Nov 2012 - Dec 2012

2 months

Cisco SMB Channel Partner

IT

Jul 2012 - Sep 2012

3 months

Planning and Organization

Aviation/Aerospace

Planning and migration of existing VPN connections
Inventory and analysis
Coordination with the customer and technical team
Preparation of all required documents and documentation

Dec 2010 - Mar 2012

1 year 4 months

Planning, Design and Execution of Network Migrations

Deutsche Bahn

Planning, designing and executing network migrations and IP network infrastructures
Creating and implementing network changes with HP Service Manager/PSC
Configuring Cisco 1861 and ASR 1002 routers for the migration
Managing devices with HP Asset Manager
Rolling out network components for customer circuit implementations
Processing and timely provisioning of network connections
Documentation using Microsoft Visio

Aug 2005 - Jun 2010

4 years 11 months

Development, Project Leader and Supplier

Aviation, IT Provider

Developed TRCT (TRON Router Configuration Tool), a web server software for managing and configuring Cisco routers
Capturing projects, master data and technical details (IP, routing, DSL, etc.)
Dynamically generating IOS configurations including access lists
Dynamically generating firewall rules and handing them over to firewall operations
Creating network documentation as PDF and uploading it to the documentation server
Communicating with project stakeholders via an email interface
Securing data through user/group rights
Integrating with central customer data systems (database, service center)
Frontend and backend functionality
Management overview: staff workload, status information
Sales status and project status information

Jul 2004 - Dec 2009

5 years 6 months

3rd Level Cisco Support

Aviation/Aerospace

Dial-in troubleshooting for customers and partners
Cisco router configuration for customers and partners
Creating firewall rules, commissioning and testing for functionality
Monitoring, logging, analysis
Designing, planning, installing and documenting new networks
Change management (Peregrine ServiceCenter): handling incidents, issues and problem tickets
Creating and executing changes
Developing processes and introducing them into operations
Providing support for technical inquiries related to connections
Developing and implementing update strategies for Cisco routers
Training and onboarding staff
Managing DNS and operations with QIP DNS/DHCP IP Address Management software
Planning, conducting and leading national and international meetings
Custom development, design and maintenance of a PHP/MySQL software for managing L2L projects (TRCT project software)

Dec 2000 - Feb 2001

3 months

Security Consultant in the WAN Team

IT Service Provider

Firewall DMZ redesign and operation
Implementation of external connections
Migration of firewall systems from Raptor/NT 4.0 to Symantec/Solaris
Adjustment of rule set and routing
Implementation of Rainfinity/RainWall
Documentation

Jan 2000 - Present

26 years 1 month

ISP Technician, Operations

Internet Service Provider

Independent operation of internet service offerings since 2000
Managed teams to implement customer requests for PHP, MySQL, XHTML, CSS, Flash, and Java-related projects
Responsible for the entire organizational and technical process
Server systems with Linux (Debian, Ubuntu, OpenSUSE)
Maintenance and hosting for about 1000 domains
Operation and hosting for about 150 TYPO3 projects
Domain, DNS and server hosting, operation as well as software development, administration, design
Implementation and operation of DNS systems, Apache web servers, FTP, email, Plesk, Confixx, antivirus and anti-spam software
Operation of the TYPO3 content management system on dedicated servers
Design and operation of internet radio broadcast servers (SHOUTcast/iCAST)
Operation, development and design of web shops (OXID, osCommerce, xtCommerce)
Logo development, corporate design and screen design
SEO/SEM activities, optimizations and strategies
Google website optimization, Google Ads, Google Analytics
Landing pages and on-site optimization (realURL, mod_rewrite, sitemaps)
Custom development of TYPO3 extensions and multilingual websites
Free certificates and certified via CAcert.org

Jan 2000 - May 2001

1 year 5 months

Rollout Technician

Insurance Company

Rollout: migration of topology from Token Ring to Ethernet
Workstation configuration
Installation of client software
Target/actual data collection
Staff training

Jun 1999 - Nov 2000

1 year 6 months

Network Consultant, Subproject Manager in Rollout

Insurance Group

Inventory of existing hardware
Installation of new network hardware
ISDN, CITAM, Frame Relay, ATM
Installation of CISCO 2600, Cabletron SS2200, SS6000
Fiber optic and copper technology
Migration of networks from Token Ring to Ethernet
Subproject management in network rollout
Coordination of 25-30 employees

Jun 1998 - Jun 1999

1 year 1 month

Cologne, Germany

Apprentice

Quester-EDV

Network administration under NT and Novell
10BASE-T, 100BASE-T, TCP/IP, IPX, internet services
Documentation, planning and design of networks
Final exam, diploma, certification

Oct 1996 - Oct 1997

1 year 1 month

Graphic Designer for New Print Media

Discotheken Vertrieb

National advertising
Layout and graphic design
Coordination with the printer

Oct 1995 - Apr 1997

1 year 7 months

Project Manager, Graphic and Web Designer

Handel und Neue Medien

Technical and organizational setup of a media publishing company
Layout and graphic design for web and print media
Circulation: 20,000; offset printing; 4-color
Published monthly; distribution in North Rhine-Westphalia (NRW)
Built an online community

Jan 1992 - Aug 1996

4 years 8 months

Administrator

Großhandel

Administration of the warehouse management software (G&S)
MS-DOS server/client
Data backup
Branch and warehouse networking
Point-of-sale systems
Documentation

Skills

It Consulting & Advisory
Technical Project Management
Agile Team Coaching
Aaa
Cisco
Security
Lan/wan
Switch
Router
Vpn
Firewalls
Hardware And Services Rollout
Engineering / It-related Engineering Services
Consulting / Advisory
Technical Project Management / Control
Administration / Support
Documentation / Dtp
Agile Team Coaching
Php
Html
Juniper Switches
Dell 2000 Switch
Hp Switch 2900
Cisco Router 800-72xx
Cisco Switches 29xx, 35xx
Cisco Pix Firewalls
Primergy Server (Siemens, Fujitsu Siemens)
Ibm, Cabeltron, 3com
Linksys Router
Network Printers
Pc Systems
Cisco Ios
Dell Networking Os
Windows
Linux
Unix
Novell
Solaris
Mac Os
Junoos
Access
Mysql
Ethernet
Ospf
Bgp
Isdn
Iso/osi
Osf/dce
Rs232
Smtp
Snmp
Tcp/ip
X.400
X.25
X.225
X.75
Cisco Works
Hp Openview
Trct
Solarwinds
Signavio
Aviation
Medical It Service
German Railway
It/edp Service Provider
Telecommunications
Insurance
Law Firms
Tax Consultants
German Public Administration
Technical Project Management, Migrations
Iso, Pci Dss Network Setup And Re-certification
Technical Implementation
Network Management
3rd Level Troubleshooting
Rollout, Hardware And Software
Vpn Wan/l2l 3rd Level Security Support
Setup And Operation Of Heterogeneous Networks In A Client/server Environment
Router, Firewall And Switch Operation
Network Analysis And Documentation
Concept Development
Tender Support And Evaluation
Cmdb Setup And Maintenance

Languages

German

Native

English

Advanced

French

Elementary

Education

Jun 1998 - Jun 1999

Quester-EDV

Network administrator · Cologne, Germany

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Higher commercial school

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Wholesale and foreign trade merchant

Certifications & licenses

Microsoft MCP

Novell CNA

PRINCE2 V6 Foundation

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Experience

Senior IT Engineer

IT service provider

IT consultant for OZG topics, trainer/coach

Public administration / public service NRW

Trainer, coach

Employee health, workplace health management, workplace health promotion

Network administration

Service IT Medical

Planning and implementation of network access

Deutsche Bahn

Project Manager, Technician

Internet Service Provider

Project leadership, engineering, consulting

Aviation

Technical project leadership, engineering

Aviation / AAA Remote Access

Project leadership, engineering, consulting

Aviation

Installation and integration

IT service provider

Cisco SMB Channel Partner

IT

Planning and Organization

Aviation/Aerospace

Planning, Design and Execution of Network Migrations

Deutsche Bahn

Development, Project Leader and Supplier

Aviation, IT Provider

3rd Level Cisco Support

Aviation/Aerospace

Security Consultant in the WAN Team

IT Service Provider

ISP Technician, Operations

Internet Service Provider

Rollout Technician

Insurance Company

Network Consultant, Subproject Manager in Rollout

Insurance Group

Apprentice

Quester-EDV

Graphic Designer for New Print Media

Discotheken Vertrieb

Project Manager, Graphic and Web Designer

Handel und Neue Medien

Administrator

Großhandel

Skills

Languages

Education

Quester-EDV

Network administrator · Cologne, Germany

Higher commercial school

Wholesale and foreign trade merchant

Certifications & licenses

Microsoft MCP

Novell CNA

PRINCE2 V6 Foundation

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