Dirk Eichler - Senior IT Engineer

Münster, Germany

Experience

Feb 2024 - Present

1 year 6 months

Senior IT Engineer

IT Service Provider

Planning, concept, re-design
Pre-sales support
Project support according to PRINCE2
Building a CMDB
Implementing communication processes

Mar 2020 - Feb 2024

4 years

IT Consultant for OZG (Online Access Act) Topics, Trainer/Coach

Public Administration / Public Service NRW

Technical contact for about 20 employees in implementing municipal IT projects for the legal requirement of the OZG (Online Access Act of 2017)
Web service for FIM, XÖV and administrative procedure integration
Integration with the OSCI transport protocol using DVDV and XTA
Technical consulting for the NRW municipal portal
Working group Administration Search Engine NRW
Working group SORMAS-X development community
Working group Open-Source.NRW
Support for TYPO3 and Confluence

Jun 2019 - Dec 2020

7 months

Trainer, Coach

Employee Health, Corporate Health Management, Workplace Health Promotion

Higher mutual appreciation
Better decision-making
A positive attitude at work
Increased resilience
Burn-out prevention
Better concentration
Confident appearance
Better cooperation and understanding
Optimizing customer contacts

Aug 2017 - Dec 2019

1 year 5 months

Network Administration

Service IT Medical

Network administration
Participating in international network rollouts
Developing a rollout process for migrating new locations
Setting up and planning new locations
Restructuring network infrastructure at existing sites
Troubleshooting outages, bandwidth/latency issues
Handling support tickets in the network area
Switching/routing/VLAN
WAN (MPLS/Internet/VPN)
WiFi, AP + controller
DHCP, DNS, RADIUS
Linux (CentOS), Windows (Server, Client)
ITIL knowledge

Feb 2016 - Dec 2016

11 months

Planning and Implementation of Network Access

German Rail

Planning, commissioning, and implementation of network access
Planning, commissioning, and implementation of network access, local networks, and wireless networks (WLAN), including network couplings in national and international environments
Performing network changes/migrations using DB Systel tools
Rollout of network hardware
Managing external service providers
Coordination with DB Systel, maintaining data in TransICT
Customer consulting, requirement clarification, adherence to design and security guidelines and processes
Conducting necessary agreements and documentation

Mar 2015 - Oct 2015

8 months

Project Manager, Technician

Internet Service Provider

Migration and decommissioning of server components, migration to partner providers
Project management and organization
De-migration of customer servers
Domain transfers
Setup of new servers
Creating required operational and system documentation
Training
Handovers

Nov 2013 - May 2014

7 months

Project Management, Engineering, Consulting

Aviation

Update/upgrade of a web portal for Employee Self Service scenarios and centralizing UHD, operations and order tasks for over 70,000 users
Project management
Developing concept and requirements specification
Organizing and coordinating all involved departments
Designing and producing a SOAP/XML/RPC interface
Coordinating a programming team in Poland and Hungary
Planning and delivering training for 1st, 2nd and 3rd level support
Coordinating with customers, clients and works councils
Consolidating user and group data
Creating operational documentation
PCI DSS v2 certified development and documentation
PCI DSS v3 upgrade and documentation

Jun 2013 - Dec 2015

1 year 7 months

Remote

Technical Project Management, Engineering

Aviation

Designing and executing the initial ISO27001 and PCI-DSS v2/3 certification for the AAA/Remote Access department of an aviation group
Project management
Organizing and coordinating all involved departments
Recording current state of all AAA systems
Quality assurance of all documentation
Creating required operational and system documentation
Updating all system documentation
Developing new department standards to meet requirements
Training for 1st, 2nd and 3rd level support
Coordination with works councils

Feb 2013 - Dec 2014

11 months

Project Management, Engineering, Consulting

Aviation

Migration of a complex RSA Authentication Manager environment from version 6 to version 8 during live operation of the enterprise solution with 70,000 users and 150 agent hosts worldwide (cross-timezone) under overall coordination of all UHD, operations, service management and order units
Project management
Developing planning and migration concept
Organizing and coordinating all involved departments
Designing and producing a SOAP/XML/RPC interface
Coordinating a programming team in Poland and Hungary
Planning and delivering training for 1st, 2nd and 3rd level support
Setting up and migrating existing AM6 to AM8 servers
Organizing and documenting with Microsoft SharePoint
Creating network infrastructure diagrams
Creating network communication flowcharts
Defining business services
Firewall rules planning, documentation and commissioning
PCI DSS and ISO/IEC 27001 certification preparations
SIEM preparation and integration
Operational handover, document server, monitoring

Jan 2013 - Jan 2013

1 month

Installation and Integration

IT Service Provider

Building a monitoring system
Installing Nagios and addons using OMD
Recording hosts and services
Configuring checks and rules
Setting up the permissions system
Visualizing with NagVis
Alerting via email

Nov 2012 - Dec 2013

2 months

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IT

SMB Specialization for Engineers 650-196
SMB Specialization for Account Managers 650-179

Jul 2012 - Sep 2012

3 months

Planning and Organization

Aviation

Planning and relocating existing VPN connections
Inventory and analysis
Coordination with the customer and technical team
Preparing all required documents and documentation

Dec 2010 - Mar 2012

1 year 4 months

Planning, Concept Development and Execution of Network Migrations

German Rail

Planning, concept development and execution of network migrations and IP network infrastructures
Creating and executing network changes with HP Service Manager/PSC
Configuring Cisco 1861 and ASR 1002 routers for migration
Managing devices with HP Asset Manager
Rollout of network components for customer connections
Handling and resolving timely provision of network connections
Documentation with Microsoft Visio

Aug 2005 - Jun 2010

4 years 11 months

Development, Project Manager and Supplier

Aviation, IT Provider

TRCT - TRON Router Configuration Tool
Web server software for managing and configuring Cisco routers
Recording projects, master data and technical details (IP, routing, DSL, ...)
Dynamically generating IOS configurations including access lists
Dynamically generating firewall rules and handing them over to firewall operations
Generating network documentation as PDF files with handover to the documentation server
Communicating with project stakeholders via an email interface
Securing data via user/group permissions
Integration with the customer's central data systems (database, service center)
Frontend/backend functionality
Management overview, staff utilization, status info
Sales status information
Project status information

Jul 2004 - Dec 2009

5 years 6 months

3rd Level Cisco Support

Aviation

Dial-in troubleshooting for customers and partners
Cisco router configuration for customers and partners
Creating firewall rules, commissioning and testing for functionality
Monitoring, logging, reporting
Designing, planning, installing and documenting new networks
Change management (Peregrine ServiceCenter) handling incidents/issues and problem tickets
Creating changes and executing them
Developing processes and introducing them into operations
Support for technical queries around network connections
Developing and implementing update strategies for Cisco routers
Guiding and training staff
DNS management and operations with QIP DNS/DHCP IP Address Management Software
Planning, executing and leading meetings (national and international)
In-house development, design and maintenance of a PHP/MySQL software for managing L2L projects (TRCT Project Software - TRON Router Configuration Tool)

Dec 2000 - Feb 2001

3 months

Security Consultant in WAN Team

IT Service Provider

Firewall DMZ redesign and operation
Implementing external connections
Migrating firewall systems from Raptor/NT 4.0 to Symantec/Solaris
Updating rule sets, routing
Implementing Rainfinity/RainWall
Documentation

Jan 1999 - Present

25 years 7 months

ISP, Technician, Operations

Independently operating internet service offerings
Managing teams to fulfill all customer requests for PHP, MySQL, XHTML, CSS, Flash, Java related projects
Responsible for the entire organizational and technical process
Server systems with Linux (Debian, Ubuntu, OpenSUSE)
Maintaining and hosting around 1000 domains
Operating and hosting around 150 TYPO3 projects
Domain, DNS and server hosting, operation as well as software development, administration, design
Implementing and operating DNS systems, Apache web servers, FTP, email, Plesk, Confixx, antivirus, anti-spam software
Operating the TYPO3 content management system on dedicated servers
Designing and operating internet radio broadcast servers (SHOUTcast/iCAST)
Operating, developing and designing web shops (OXID, osCommerce, xtCommerce)
Logo development, corporate design and screen design
SEO/SEM activities, optimizations and strategies
Google website optimization, Google Ads, Google Analytics
Landing pages and on-site optimization (realURL, mod_rewrite, sitemaps)
Custom TYPO3 extension development and website multilingual support
Free certificates and certified via CAcert.org