Recommended expert
Muhammad Bilal
Assistant Manager – ADC Support & Operations
Experience
Oct 2021 - Apr 2022
7 monthsKarachi, Pakistan
Assistant Manager – ADC Support & Operations
Habib Bank Limited
- Led a 5-member team to deploy mobile banking solutions for 500,000+ users, improving service efficiency by 30%.
- Collaborated with vendors to upgrade CRM systems, reducing technical errors by 25%.
- Conducted market analysis to identify fintech trends, influencing branch-level strategies.
Nov 2019 - Oct 2021
2 yearsKarachi, Pakistan
ADC Support Engineer
Bank Islami Pakistan Limited
- Managed IT projects for 50+ ATMs and self-service terminals, cutting operational costs by 15%.
- Analyzed user data to optimize workflows, increasing customer satisfaction by 20%.
- Implemented cross-functional collaboration strategies to improve project outcomes.
- Conducted market and trend analysis to inform strategic decision-making.
May 2019 - Aug 2019
4 monthsKarachi, Pakistan
QA Intern
Qoradata
- Developed 200+ test cases using JIRA, ensuring compliance with SDLC standards and reducing critical defects in 5+ banking software releases.
- Streamlined regression testing for 5 product launches, cutting post-launch bugs by 40% via optimized workflows and defect prioritization.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (2.5 years).
Banking and Finance
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Business Intelligence (2.5 years), Information Technology (2 years), Project Management (2 years), Operations (0.5 years), and Quality Assurance (0.5 years).
Business Intelligence
Information Technology
Project Management
Operations
Quality Assurance
Summary
IT project management professional with 3+ years of experience in PMO support, service desk operations, and cross-functional coordination. Skilled in project planning, RAID tracking, Steering Committee preparation, and supporting both Agile and predictive project environments. Strong analytical mindset with hands-on experience in CRM systems, QA processes, and technology-driven process improvement.
Skills
- Business Analysis
- Agile Principles
- Customise Project Methodologies
- Project Management Process
- Time Management-
- Microsoft Office
- Microsoft Word
- Outlook
- Analytical Skills
- Team-work Oriented
- Good Listener And Communicator
- Critical Thinking
- Motivated
- Decision-making
- Organizational And Planning Skills
- Responsibility
- Zoom
- Written And Verbal Skills
- Reliability
- Microsoft Excel
- Strategic Planning
- Scope Management
- Vendor Management
Languages
Urdu
NativeEnglish
AdvancedGerman
IntermediateEducation
Oct 2022 - Present
Fachhochschule Südwestfalen
Bachelor · Business Administration with Informatics · Soest, Germany
Sep 2014 - Jun 2018
Usman Institute of Technology
Bachelor · Computer Science · Karachi, Pakistan
Certifications & licenses
Certified Associate In Project Management (CAPM)
Project Management Institute
IT Support Technical Skills Bootcamp
Job skill share Community
Profile
Created
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Muhammad based?
Muhammad is based in Hamm, Germany.
What languages does Muhammad speak?
Muhammad speaks the following languages: Urdu (Native), English (Advanced), German (Intermediate).
How many years of experience does Muhammad have?
Muhammad has at least 3 years of experience. During this time, Muhammad has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 11 months. Note that Muhammad may not have shared all experience and actually has more experience.
What roles would Muhammad be best suited for?
Based on recent experience, Muhammad would be well-suited for roles such as: Assistant Manager – ADC Support & Operations, ADC Support Engineer, QA Intern.
What is Muhammad's latest experience?
Muhammad's most recent position is Assistant Manager – ADC Support & Operations at Habib Bank Limited.
What companies has Muhammad worked for in recent years?
In recent years, Muhammad has worked for Habib Bank Limited and Bank Islami Pakistan Limited.
Which industries is Muhammad most experienced in?
Muhammad is most experienced in industries like Banking and Finance.
Which business areas is Muhammad most experienced in?
Muhammad is most experienced in business areas like Business Intelligence, Information Technology (IT), and Project Management. Muhammad also has some experience in Operations and Quality Assurance (QA).
What is Muhammad's education?
Muhammad holds a Bachelor in Business Administration with Informatics from Fachhochschule Südwestfalen and a Bachelor in Computer Science from Usman Institute of Technology.
Does Muhammad have any certificates?
Muhammad has 2 certificates. These include: Certified Associate In Project Management (CAPM) and IT Support Technical Skills Bootcamp.
What is the availability of Muhammad?
Muhammad will be available from March 2026.
What is the rate of Muhammad?
Muhammad's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Muhammad?
To hire Muhammad, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 980-1140 €
Market avg: 980-1140 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar Freelancers
Discover other experts with similar qualifications and experience
Boris Hoeflich
View profile
Kamal Rana
View profile
Matthias Schneider
View profile
Fred Schröder
View profile
Luca Pacor
View profile
Fayyaz Ilyas
View profile
Robert Francia
View profile
Rafael De mestre gebauer
View profile
Timo Schuhmann
View profile
Thomas Sternkopf
View profile
Nico Bökenkröger
View profile
Thorsten Heintke
View profile
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Assistant Manager – ADC Support & Operations
Matthias Scharf
Service Owner BSS Services
View Profile
Boris Hoeflich
Head of Product Management
View Profile
Luca Pacor
ERP Program Manager
View Profile
Marc Schmöger
Consultant / Interim / Freelance
View Profile
Robert Francia
Interim Project Manager
View Profile
Christian Schmitt
Operation Manager
View Profile
Ronald Foerster
IT Consultant & Professional Training
View Profile
Timo Bakenecker
Freelancer (self-employed)
View Profile
Alexander Königschulte
IT Migration Subproject Manager (Carve-out)
View Profile
Federico Leefhelm
ISO – Senior Consultant Quality & Information Security
View Profile
FRATCH Freelancer
Release Manager / Project Manager
View Profile
Michael Schwendemann
Compliance Consultant
View Profile
Nearby freelancers
Professionals working in or nearby Hamm, Germany
Thomas Sternkopf
Lecturer/Trainer
View Profile
Viola Pawelczyk
Candidate for Mayor of Bottrop
View Profile
Patrick Liedtke
Director Tax & Accounting (interim)
View Profile
Burkhard Brühmann
Interim Project Manager for Company-wide ERP Migration
View Profile
Olaf Schneider
Senior Supplier Quality Engineer for Sanitary Products
View Profile
Tiina-Liisa Wonnemann
Agile Coach | Supporting Teams & Organizations in Complex Change
View Profile
Ashwin Parthasarathy
Freelance Data Scientist
View Profile
Alexander Kuhl
Management Consultant
View Profile
Derek Micallef
Expert in AI process automation | n8n | AI Automations Manager | Lean Six Sigma Black Belt
View Profile
Benjamin Tsapfack
Test Manager and Software and Hardware Tester
View Profile
Ayhan Ibraim
Interim Procurement Manager
View Profile
Christina Soh
Global Sales Operation Leader | Sales Enablement GTM
View Profile
