Wilhelm L.

Office365 2nd Level Support

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Vienna, Austria

Experience

Dec 2021 - Present
4 years 1 month

Office365 2nd Level Support

Freelance Work

  • Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), New Outlook, and Teams
  • Resolving critical OneDrive and SharePoint synchronization problems, including Windows drive error checks
  • Conducting focused training to reduce user errors and increase awareness of potential issues
Jan 2009 - Dec 2021
13 years

IT Trainer / Helpdesk 1st Level Support

Freelance Work

  • Comprehensive IT support focusing on MS365 products and Windows operating systems, including hardware and software configuration, installations, programming, and cloud migrations
  • Leading IT projects and service desk management (ITIL, SLA)
  • Consistently achieving high customer satisfaction through reliable problem-solving
  • Successfully completing numerous IT projects and resolving critical incidents

IT Project Manager and Consultant

Siemens AG

  • Responsible for internal data center IT projects and providing technical consulting on geographic information systems
  • System administration of Unix, Sun Solaris, and Linux
  • Administrative management of Informix and Oracle databases
  • Cross-departmental software evaluation for hardware and software inventory
  • Software evaluation for backup & restore
  • Project management for building a data warehouse based on MS SQL Server
  • Creating an emergency and contingency manual for the data center
  • Project management and VBA development of a logbook application based on Access

Summary

With over 10 years of experience in IT support and leading IT projects across various companies. Analytical leader and versatile professional with a strong focus on solutions and solid expertise in the Microsoft environment. Proven track record in improving user knowledge and providing comprehensive support to companies in establishing and advancing their IT infrastructure.

Skills

  • It Project Management

  • Cloud Migration

  • Itil & Sla

  • Vba Programming

  • System Administration

  • Client Management

  • Training & Workshops

  • Process Optimization

  • Data Analysis

  • Ms Office / Ms 365 (Word; Powerpoint; Excel; Teams; Outlook, , Access, One Note)

  • Windows 10

  • Onedrive

Languages

German
Native
English
Advanced
Spanish
Elementary

Certifications & licenses

Achievement Windows 10 Specialist

IT Service Desk Management Fundamentals

IT-Service Management

ITIL-Foundations

MS Teams Basics and Administration

Microsoft 365 for IT Professionals and Administrators

Migrating From Skype To Teams

Windows Virtual Desktop

Certification as an IT Trainer

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