Recommended expert
Wilhelm Lutz
Office365 2nd Level Support
Experience
Dec 2021 - Present
4 years 3 monthsOffice365 2nd Level Support
Freelance Work
- Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), New Outlook, and Teams
- Resolving critical OneDrive and SharePoint synchronization problems, including Windows drive error checks
- Conducting focused training to reduce user errors and increase awareness of potential issues
Jan 2009 - Dec 2021
13 yearsIT Trainer / Helpdesk 1st Level Support
Freelance Work
- Comprehensive IT support focusing on MS365 products and Windows operating systems, including hardware and software configuration, installations, programming, and cloud migrations
- Leading IT projects and service desk management (ITIL, SLA)
- Consistently achieving high customer satisfaction through reliable problem-solving
- Successfully completing numerous IT projects and resolving critical incidents
IT Project Manager and Consultant
Siemens AG
- Responsible for internal data center IT projects and providing technical consulting on geographic information systems
- System administration of Unix, Sun Solaris, and Linux
- Administrative management of Informix and Oracle databases
- Cross-departmental software evaluation for hardware and software inventory
- Software evaluation for backup & restore
- Project management for building a data warehouse based on MS SQL Server
- Creating an emergency and contingency manual for the data center
- Project management and VBA development of a logbook application based on Access
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (17 years).
Information Technology
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (17 years), Information Technology (17 years), and Project Management (13 years).
Customer Service
Information Technology
Project Management
Summary
With over 10 years of experience in IT support and leading IT projects across various companies. Analytical leader and versatile professional with a strong focus on solutions and solid expertise in the Microsoft environment. Proven track record in improving user knowledge and providing comprehensive support to companies in establishing and advancing their IT infrastructure.
Skills
It Project Management
Cloud Migration
Itil & Sla
Vba Programming
System Administration
Client Management
Training & Workshops
Process Optimization
Data Analysis
Ms Office / Ms 365 (Word; Powerpoint; Excel; Teams; Outlook, , Access, One Note)
Windows 10
Onedrive
Languages
German
NativeEnglish
AdvancedSpanish
ElementaryCertifications & licenses
Achievement Windows 10 Specialist
IT Service Desk Management Fundamentals
IT-Service Management
ITIL-Foundations
MS Teams Basics and Administration
Microsoft 365 for IT Professionals and Administrators
Migrating From Skype To Teams
Windows Virtual Desktop
Certification as an IT Trainer
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Wilhelm based?
Wilhelm is based in Vienna, Austria.
What languages does Wilhelm speak?
Wilhelm speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).
How many years of experience does Wilhelm have?
Wilhelm has at least 17 years of experience. During this time, Wilhelm has worked in at least 2 different roles and for 1 company. The average length of individual experience is 9 years and 7 months. Note that Wilhelm may not have shared all experience and actually has more experience.
What roles would Wilhelm be best suited for?
Based on recent experience, Wilhelm would be well-suited for roles such as: Office365 2nd Level Support, IT Trainer / Helpdesk 1st Level Support, IT Project Manager and Consultant.
What is Wilhelm's latest experience?
Wilhelm's most recent position is Office365 2nd Level Support at Freelance Work.
What companies has Wilhelm worked for in recent years?
In recent years, Wilhelm has worked for Freelance Work.
Which industries is Wilhelm most experienced in?
Wilhelm is most experienced in industries like Information Technology (IT).
Which business areas is Wilhelm most experienced in?
Wilhelm is most experienced in business areas like Customer Service, Information Technology (IT), and Project Management.
Which industries has Wilhelm worked in recently?
Wilhelm has recently worked in industries like Information Technology (IT).
Which business areas has Wilhelm worked in recently?
Wilhelm has recently worked in business areas like Customer Service, Information Technology (IT), and Project Management.
Does Wilhelm have any certificates?
Wilhelm has 9 certificates. Among them, these include: Achievement Windows 10 Specialist, IT Service Desk Management Fundamentals, and IT-Service Management.
What is the availability of Wilhelm?
Wilhelm will be available from March 2026.
What is the rate of Wilhelm?
Wilhelm's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Wilhelm?
To hire Wilhelm, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 750-910 €
Market avg: 750-910 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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