Dmitrij S.
IT Service Manager / Process Manager
Experience
Feb 2024 - Present
1 year 11 monthsBerlin, Germany
IT Service Manager / Process Manager
Micro Cura Unternehmensgruppe
- Developed innovative IT services for end users by implementing automated workflows and self-service solutions in the M365 environment (Azure AD, Power Automate, Teams, SharePoint)
- Optimized IT processes through automation solutions using N8N and Microsoft Power Automate, reducing process costs and increasing efficiency
- Managed organisational change management (OCM) during the rollout of automated onboarding processes
- Designed and implemented self-service portals and knowledge management solutions that reduced support requests
- Led IT innovation projects in close collaboration with stakeholders to design scalable, future-oriented IT services
- Change, problem, and incident management; coordinated and escalated critical incidents
- Managed IT infrastructure projects as project lead, including team leadership and task delegation
- Administered and operated cloud services (Azure, Azure AD, M365, Teams, Defender)
Feb 2021 - Jan 2024
3 yearsFrankfurt, Germany
IT Service Manager Consultant M365
COPiTOS GmbH
- MS Azure AD administration; extension and administration of Azure cloud environments (Exchange Online / Entra / M365)
- Management of cloud services (Azure AD, M365, Teams)
- End-to-end customer support on site
- Analyzed customer requirements and developed solution concepts
- Conducted trainings and workshops for customers
- Contributed to various IT projects
- 2nd and 3rd level support
- Change, problem, and incident management
Jan 2019 - Jan 2021
2 years 1 monthBerlin, Germany
IT User Help Desk
Freelancer for KfW Bankengruppe, BNP Paribas & GSK Vaccines GmbH
- Provided 1st and 2nd level IT support for international employees
- Managed system administration, active directory management, and ticket management
- Supported SAP web application and provided remote assistance for complex technical issues
- Led a change management project: successful rollout from Windows 7 to Windows 10
Summary
IT Service Manager with two years of experience in implementing and optimizing M365 platforms as well as process automation. Specialized in innovative IT services with a focus on automation solutions (N8N, Power Automate) and self-service optimization. Proven success in organizational change management through successful implementation of automated workflows and training. Solid ITIL knowledge combined with a strong drive for innovation and excellent communication skills.
Languages
German
NativeRussian
NativeEnglish
AdvancedEducation
Hochschule Darmstadt
Bachelor · Computer Science · Darmstadt, Germany
Johann Wolfgang Goethe University Frankfurt
Bachelor · Computer Science · Frankfurt, Germany
FH BFI Wien
MBA, General Management - Strategic Management · General Management - Strategic Management · Vienna, Austria
Certifications & licenses
IT Service Manager Consultant M365
IHK COPiTOS GmbH - Frankfurt am Main
Exercising Leadership
Havard University
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