Recommended expert

Dmitrij Stavropolskij

IT Service Manager / Process Manager

Dmitrij Stavropolskij
Frankfurt am Main, Germany

Experience

Feb 2024 - Present
2 years
Berlin, Germany

IT Service Manager / Process Manager

Micro-Cura Unternehmensgruppe

  • Developed innovative IT services for end users by implementing automated workflows and self-service solutions in an M365 environment (Azure AD, Power Automate, Teams, SharePoint)
  • Optimized IT processes through automation solutions with N8N and Microsoft Power Automate, reducing process costs and increasing efficiency
  • Managed Organizational Change Management (OCM) during the rollout of automated onboarding processes
  • Designed and implemented self-service portals and knowledge management solutions that reduced support requests
  • Led IT innovation projects in close collaboration with stakeholders to design scalable, future-focused IT services
  • Change, problem, and incident management
  • Coordination and escalation of critical incidents
  • Project management in IT infrastructure as project lead with team leadership and task delegation
  • Administration and operation of cloud services (Azure, Azure AD, M365, Teams, Defender)
Feb 2021 - Jan 2024
3 years
Frankfurt, Germany

IT Service Manager Consultant M365

COPiTOS GmbH

  • MS Azure AD administration
  • Expansion and administration of Azure cloud environments Exchange Online / Entra / M365
  • Management of cloud services (Azure AD, M365, Teams)
  • Comprehensive on-site customer support
  • Analysis of customer requirements & creation of solution concepts
  • Conducting trainings & workshops for customers
  • Participation in various IT projects
  • 2nd + 3rd level support
  • Change, problem, and incident management
Jan 2019 - Jan 2021
2 years 1 month
Berlin, Germany

IT User Help Desk

Freelancer for KfW Bankengruppe, BNP Paribas & GSK Vaccines GmbH

  • Provided 1st and 2nd level IT support for international staff
  • Managed system administration, Active Directory, and ticket management
  • Supported SAP web applications and provided remote assistance for complex technical issues
  • Led a change management project: successful rollout from Windows 7 to Windows 10

Summary

IT Service Manager with two years of experience implementing and optimizing M365 platforms and process automation. Specialized in innovative IT services with a focus on automation solutions (N8N, Power Automate) and self-service optimization.

Proven success in organizational change management through successful implementation of automated workflows and training. Solid ITIL knowledge combined with a strong drive for innovation and excellent communication skills.

Skills

  • Microsoft 365
  • Azure Ad
  • Servicenow
  • Microsoft Exchange Administration
  • Entra Id
  • Itil
  • Itsm
  • N8n
  • Power Automate
  • Process Optimization
  • Ai Technologies
  • Organizational Change Management
  • Analytical Skills
  • Team Leadership
  • Stakeholder Collaboration
  • Change Management
  • Incident Management
  • Microsoft Intune

Languages

German
Native
Russian
Native
English
Advanced

Education

Johann Wolfgang Goethe Universität Frankfurt

Bachelor · Computer Science · Frankfurt, Germany

Hochschule Darmstadt

Bachelor · Computer Science · Darmstadt, Germany

FH BFI Wien

MBA · General Management - Strategic Management · Vienna, Austria

Certifications & licenses

IT Service Manager Consultant M365

(IHK) COPiTOS GmbH - Frankfurt am Main

Exercising Leadership

Havard University

MS Azure AD Administration

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