Recommended expert
Dmitrij Stavropolskij
IT Service Manager / Process Manager
Experience
Feb 2024 - Present
2 years 2 monthsBerlin, Germany
IT Service Manager / Process Manager
Micro-Cura Unternehmensgruppe
- Developed innovative IT services for end users by implementing automated workflows and self-service solutions in an M365 environment (Azure AD, Power Automate, Teams, SharePoint)
- Optimized IT processes through automation solutions with N8N and Microsoft Power Automate, reducing process costs and increasing efficiency
- Managed Organizational Change Management (OCM) during the rollout of automated onboarding processes
- Designed and implemented self-service portals and knowledge management solutions that reduced support requests
- Led IT innovation projects in close collaboration with stakeholders to design scalable, future-focused IT services
- Change, problem, and incident management
- Coordination and escalation of critical incidents
- Project management in IT infrastructure as project lead with team leadership and task delegation
- Administration and operation of cloud services (Azure, Azure AD, M365, Teams, Defender)
Feb 2021 - Jan 2024
3 yearsFrankfurt, Germany
IT Service Manager Consultant M365
COPiTOS GmbH
- MS Azure AD administration
- Expansion and administration of Azure cloud environments Exchange Online / Entra / M365
- Management of cloud services (Azure AD, M365, Teams)
- Comprehensive on-site customer support
- Analysis of customer requirements & creation of solution concepts
- Conducting trainings & workshops for customers
- Participation in various IT projects
- 2nd + 3rd level support
- Change, problem, and incident management
Jan 2019 - Jan 2021
2 years 1 monthBerlin, Germany
IT User Help Desk
Freelancer for KfW Bankengruppe, BNP Paribas & GSK Vaccines GmbH
- Provided 1st and 2nd level IT support for international staff
- Managed system administration, Active Directory, and ticket management
- Supported SAP web applications and provided remote assistance for complex technical issues
- Led a change management project: successful rollout from Windows 7 to Windows 10
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (5 years), Banking and Finance (2 years), and Pharmaceutical (2 years).
Information Technology
Banking and Finance
Pharmaceutical
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (7 years), Operations (5 years), Project Management (4 years), and Customer Service (3 years).
Information Technology
Operations
Project Management
Customer Service
Summary
IT Service Manager with two years of experience implementing and optimizing M365 platforms and process automation. Specialized in innovative IT services with a focus on automation solutions (N8N, Power Automate) and self-service optimization.
Proven success in organizational change management through successful implementation of automated workflows and training. Solid ITIL knowledge combined with a strong drive for innovation and excellent communication skills.
Skills
- Microsoft 365
- Azure Ad
- Servicenow
- Microsoft Exchange Administration
- Entra Id
- Itil
- Itsm
- N8n
- Power Automate
- Process Optimization
- Ai Technologies
- Organizational Change Management
- Analytical Skills
- Team Leadership
- Stakeholder Collaboration
- Change Management
- Incident Management
- Microsoft Intune
Languages
German
NativeRussian
NativeEnglish
AdvancedEducation
Johann Wolfgang Goethe Universität Frankfurt
Bachelor · Computer Science · Frankfurt, Germany
Hochschule Darmstadt
Bachelor · Computer Science · Darmstadt, Germany
FH BFI Wien
MBA · General Management - Strategic Management · Vienna, Austria
Certifications & licenses
IT Service Manager Consultant M365
(IHK) COPiTOS GmbH - Frankfurt am Main
Exercising Leadership
Havard University
MS Azure AD Administration
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Dmitrij based?
Dmitrij is based in Frankfurt am Main, Germany.
What languages does Dmitrij speak?
Dmitrij speaks the following languages: German (Native), Russian (Native), English (Advanced).
How many years of experience does Dmitrij have?
Dmitrij has at least 7 years of experience. During this time, Dmitrij has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 2 years and 5 months. Note that Dmitrij may not have shared all experience and actually has more experience.
What roles would Dmitrij be best suited for?
Based on recent experience, Dmitrij would be well-suited for roles such as: IT Service Manager / Process Manager, IT Service Manager Consultant M365, IT User Help Desk.
What is Dmitrij's latest experience?
Dmitrij's most recent position is IT Service Manager / Process Manager at Micro-Cura Unternehmensgruppe.
What companies has Dmitrij worked for in recent years?
In recent years, Dmitrij has worked for Micro-Cura Unternehmensgruppe and COPiTOS GmbH.
Which industries is Dmitrij most experienced in?
Dmitrij is most experienced in industries like Information Technology (IT), Banking and Finance, and Pharmaceutical.
Which business areas is Dmitrij most experienced in?
Dmitrij is most experienced in business areas like Information Technology (IT), Operations, and Project Management. Dmitrij also has some experience in Customer Service.
Which industries has Dmitrij worked in recently?
Dmitrij has recently worked in industries like Information Technology (IT).
Which business areas has Dmitrij worked in recently?
Dmitrij has recently worked in business areas like Information Technology (IT), Operations, and Customer Service.
What is Dmitrij's education?
Dmitrij holds a Master in General Management - Strategic Management from FH BFI Wien, a Bachelor in Computer Science from Johann Wolfgang Goethe Universität Frankfurt and a Bachelor in Computer Science from Hochschule Darmstadt.
Does Dmitrij have any certificates?
Dmitrij has 3 certificates. These include: IT Service Manager Consultant M365, Exercising Leadership, and MS Azure AD Administration.
What is the availability of Dmitrij?
The availability of Dmitrij needs to be confirmed.
What is the rate of Dmitrij?
Dmitrij's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Dmitrij?
To hire Dmitrij, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 810-970 €
Market avg: 810-970 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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