Ensar Y. - Service Manager Microsoft Cloud Services (ITIL)

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Berlin, Germany

Experience

Jan 2025 - Apr 2025

4 months

Service Manager Microsoft Cloud Services (ITIL)

Self-employed

Assumed the role of Service Manager for Microsoft 365 and Azure services
Coordinating service providers for collaboration and security (Exchange Online, Teams, Azure AD)
Monitoring and optimizing SLA-compliant operations processes (Incident, Change, Problem)
Close coordination with internal IT management and integrating ITIL processes into Azure DevOps
Implemented using: Microsoft Azure, Exchange Online, Teams, Azure AD, ITIL v4, Azure DevOps, Power BI, ServiceNow

Oct 2024 - Dec 2024

3 months

Hybrid

Cloud Consultant – M365 Hybrid-Migration

Self-employed

Planning and executing a migration from Exchange 2013 to Exchange Online
Setting up and optimizing the hybrid configuration (HCW, AAD Connect, SMTP routing)
Automating user and mailbox migrations with PowerShell
Documenting the architecture and migration procedures in German
Implemented using: Microsoft Exchange 2013, Exchange Online, Azure AD Connect, Windows Server 2019, PowerShell, Microsoft 365 Admin Center

Sep 2018 - Sep 2024

6 years 1 month

Interims Produkt und Service Manager Collaboration

Self-employed

Product Manager Collaboration:
MS Outlook/Exchange
MS SharePoint
Intranet/Internet presence
Microsoft Azure Services (Azure AD, Azure Virtual Desktop, Azure Files, Azure Security)
Cloud-based collaboration solutions with Microsoft Azure
Service Manager (ITIL):
Lotus Notes/Domino
MS Outlook/Exchange On-Premise
MS Exchange Online
Intranet/Internet presence
Mobile App
Incident Management
Problem Management
Project Management
Cloud solutions with Microsoft Azure (Azure Monitor, Azure Backup, Azure Policy)
Migration and operation of IT services in Microsoft Azure
Integration of Azure DevOps for ITIL processes
Change Coordinator
Supplier Management
Problem Management
IT Operations Management

Mar 2018 - Sep 2018

7 months

Architect IaaS Domino

Self-employed

Focus on architecture and scalability with AWS
AWS EC2, S3, VPC, IAM
IBM Domino
Project management
Migration and operation of Domino on AWS
Hybrid and multi-cloud strategies with AWS

Apr 2017 - Dec 2017

9 months

Service Manager Collaboration (ITIL)

Self-employed

MS Outlook/Exchange
MS SharePoint
MS Skype for Business
Soliton DME (MDM)
Organizing and running recurring meetings with providers
Conducting the Service Management Board (SMB)
Checking compliance with agreed SLAs
Verifying that all services defined in the service description are provided
Performing follow-up work from the migration of Lotus Notes/Domino to MS Exchange (on-premise) with Dell Self Service Desktop Migrator (SSDM)

Apr 2007 - Mar 2017

10 years

Service Delivery Lead (Administration/Operations) (ITIL)

Self-employed

3rd level support and Domino operating on behalf of IT service providers
Migration of Domino servers to Lotus Domino R7, R8.5, R9.0.1
Moving Domino servers to new hardware and operating systems
Ensuring operations and troubleshooting for large applications
Taking on on-call duty
Responsible as Service Delivery Lead and project management
Assisting with migration from IBM Notes/Domino to MS Exchange/Outlook:
Preparing mail databases for migration (adjusting ACLs, decrypting emails)
Moving mail databases to long-term archive
Preparing mail-in databases for migration to Exchange (shared mailbox)
Preparing rooms, resources and groups for migration in AD/Exchange
Implemented on: Lotus Notes Domino R6*, R7, R8.5, R9.0.1, Lotus Notes Traveler, Windows Server, AIX, Solaris, Windows XP, VNC, Tivoli Storage Manager, Symantec Mail Security, McAfee GroupShield, Quest Migrator for Notes to Exchange

Dec 2006 - Mar 2007

4 months

Administrator

Self-employed

2nd and 3rd level support in Lotus Notes/Domino server and user administration
Implemented on: Lotus Notes Domino R6*, R7, Windows Server 2000 & 2003, Windows XP, NetSupport, Tivoli Storage Manager

Sep 2004 - Jun 2006

1 year 10 months

Consultant

Self-employed

2nd and 3rd level support in Lotus Notes/Domino server and user administration
Migration of about 30,000 Lotus Notes clients from R5 to R6
Recertification of the Lotus Notes infrastructure (clients)
Documenting results in German
Implemented on: Lotus Notes Domino R5 & R6 on Solaris, Lotus LiSA, BCC Admintool, Veritas NetBackup, Sun Solaris, Windows NT & XP

Nov 2003 - Jan 2004

3 months

Project Manager

Self-employed

Developing a concept for migrating about 60 Domino servers (R5.11 → R6.5)
Creating the project plan and coordinating the approach
Documenting results in English and German
Translating documentation between English and German
Implemented on: Lotus Notes/Domino R5 & R6, Windows NT & 2000, MS Project, MS Visio

Jan 2003 - Dec 2003

1 year

IT Consultant, IT Architect

Self-employed

Supporting all IT-related matters (part-time)
Implemented on: Windows NT, Windows 98, Lotus Notes R5

Jan 2003 - Dec 2003

1 year

Project Manager

Self-employed

Migration of Lotus Notes/Domino from R5 to R6
Operating system migration from Windows 2000 to Windows Server 2003
Implemented on: Windows 2000 & 2003, Lotus Notes/Domino R5 & R6

Jan 2002 - Dec 2002

1 year

IT Consultant

Self-employed

Lotus Notes roll-out and LAN setup
Installation and configuration of Lotus Notes Domino and firewalls
Integration with SMTP
Documentation of results in German
Implemented on: Lotus Notes R5, Ethernet and firewall configuration

Jan 2002 - Dec 2002

1 year

IT-Consultant

Self-employed

Design of Lotus Notes/Domino roll-out and LAN setup
Installation and configuration of Lotus Notes Domino and firewalls
Integration with SMTP and troubleshooting
Implemented on: Windows NT & 98, Ethernet, printers, firewall, SMTP configuration

Apr 2001 - Dec 2001

9 months

IT-Consultant

Self-employed

Design of the migration from Lotus Notes R4 to R5
Creation and execution of test scenarios and test cases for migration and OS migration (HP-UX → Solaris)
Design and migration of BMC Patrol and BS2000
Temporary 2nd level support
Documentation of results in German
Implemented on: Lotus Notes R4 & R5, HP-UX, Sun Solaris, Windows NT, BMC Patrol, BCC Admin Tool

Oct 2000 - Mar 2001

6 months

IT-Consultant, Subproject Leader

Self-employed

Development of the concept for company-wide deployment of Lotus Domino.Doc
Documentation of results in English and German
Implemented on: Lotus Domino.Doc, Windows NT, Lotus Domino R4 & R5

Jul 2000 - Sep 2000

3 months

IT Consultant, Subproject Lead

Self-employed

Participated in the Server Consolidation project
Design and implementation of system management (BMC Patrol, GSx)
Documentation of results in English
Project language: English
Implemented on: Lotus Notes/Domino R4 & R5, BMC Patrol, GSx, Sun Solaris, Windows NT

Mar 2000 - Jun 2000

4 months

IT Consultant, Subproject Lead, Project Coordinator

Self-employed

Project "PB City": preliminary study on Lotus Domino.Doc, Sametime, Quickplace, etc.
Coordinated the project and served as contact for clients and stakeholders
Documentation in English and German, translations
Implemented on: Lotus Domino.Doc, Hyper.Net, Windows 98, Lotus Sametime, Lotus Quickplace

Jan 2000 - Feb 2000

2 months

IT Consultant

Self-employed

Reviewed the Domino.Doc infrastructure and performed troubleshooting
Implemented on: Lotus Domino.Doc, Lotus Notes/Domino R4

Nov 1999 - Dec 1999

2 months

IT Consultant, QA

Self-employed

Created and executed test scenarios and test cases for applications
Documentation of results in German
Implemented on: Lotus Notes databases, OS/390, Windows 98 & NT, Sun Solaris

Oct 1999 - Oct 1999

1 month

IT Consultant

Self-employed

Participated in the "Domino R5 Pilot" project, developing guidelines for Domino R5
Documentation of results in English
Implemented on: Lotus Domino R5, AIX

Oct 1999 - Oct 1999

1 month

QA, IT Consultant

Self-employed

Analysis of the current state (S/390 operations)
Development of requirements for 'Domino on S/390'
Implemented on: OS/390, Lotus Notes R4

Feb 1999 - Sep 1999

8 months

IT Consultant, Subproject Leader

Self-employed

Collaboration in the 'Server Consolidation Concept' project
Focus on network connectivity, Domino on OS/390
Documentation of results in German, translations
Implemented on: Windows NT, Sun Solaris, OS/390, Lotus Notes/Domino R4 & R5

Jan 1999 - Jan 1999

1 month

IT Consultant

Self-employed

Installation, testing and optimization of Notes/Domino servers on S/390 and Windows NT
Configuration of SMTP/MTA
Implemented on: OS/390, Lotus Notes R4, Windows NT

Nov 1998 - Dec 1998

2 months

IT Consultant

Self-employed

Collaboration in the development of the Notes operations concept
Focus on testing and optimization of the Notes S/390 installation
Implemented on: Lotus Notes R4, OS/390

Jun 1998 - Oct 1998

5 months

Co-Project Lead

Self-employed

Project management for the migration from SAREG to CORT (Lotus Notes)
Scripting and testing
Notes-MVS/TSO integration via MQSeries
Implemented on: OS/390, Lotus Notes R4, MQSeries

May 1998 - May 1998

1 month

Developer, Administrator

Self-employed

Server administration, support and consulting for database development
Implemented with: Lotus Notes R4, Lotus Formula Language

Mar 1998 - May 1998

3 months

Project Manager

Self-employed

Developed a Notes prototype for an information database (Notes V4.5)
Administration
Based on: Lotus Formula Language
Implemented with: Lotus Notes R4, Lotus Formula Language, Windows NT

Jan 1998 - Dec 1998

1 year

Lecturer, IT-Consultant

Self-employed

Contributed to the roll-out concept and installation of Notes servers
User training (end users)
Implemented with: Lotus Notes R4, Windows NT

Jan 1998 - Feb 1998

2 months

IT-Consultant

Self-employed

Revising Notes DB
Development, testing, and documentation of a customer information system (Domino, formula language/script)
Implemented with: Lotus Notes R4, Lotus Formula Language, LotusScript, Windows NT

Oct 1993 - Mar 1994

6 months