David Pillon
Senior Communications & Marketing Manager
Experience
Senior Product Marketing & Communications Manager
Zalando SE
- Developed the first communication framework for the Wholesale division, significantly improving internal and external interactions
- Created essential internal onboarding materials to smooth team integration
- Developed and maintained partner-facing enablement materials to strengthen external partnerships
- Implemented effective tools and processes to support ongoing communication efforts
- Drove product adoption through strategic positioning, multi-channel communication plans, and enablement materials
- Acted as the primary liaison between topic specialists and brands, ensuring clear partner updates
- Improved copy and content strategy by using analytical insights and optimizing brand guidelines
Senior Content Manager - Customer Success & Localization
SumUp GmbH
- Established the translation & localization framework across 31 markets and 21 languages for all communication channels
- Owned and managed the Help Center content strategy to enhance user experience
- Led a team of 4+ in localization & content management, collaborating with 60+ stakeholders across departments
- Developed project management frameworks and analytics to streamline operations and reduce SLAs
- Used Asana, Canva, Contentful, Hubspot, JIRA, Mailchimp, Miro, Mural, Salesforce, Tableau, and Zendesk
Translator / Linguistic Project Coordinator
trivago NV
- Led translation and copywriting for the French market
- Conducted research for successful localization of a tag-based search customer experience using data analysis and user research
- Coordinated UI translations and linguistic and cultural research of synonyms in 33 languages
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (7 years), Fashion (5 years), Retail (5 years), Banking and Finance (4 years), and Tourism (3 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Marketing (12 years), Project Management (7 years), Customer Service (4 years), and Research and Development (3 years).
Summary
Analytics- and insights-driven marketing, communications, content, and localization expert specializing in AI-assisted content creation in 2025, with over 10 years of experience.
Built from scratch various functions, such as translation & localization, content management, and internal and external product communication frameworks.
Strong skills and passion for user-centric experiences, collaborating with tech teams, internal enablement and mentorship, and project management.
Skills
- Product Marketing / Product Positioning
- Project Management
- Analytics
- Internal Education & Enablement
- Communications
- Localization
Tools
- Asana
- Canva
- Contentful
- Hubspot
- Jira
- Mailchimp
- Miro
- Mural
- Salesforce
- Tableau
- Zendesk
Languages
Education
University of Leeds
Bachelor of Arts · International Relations & Italian (Linguistics, Intercultural Relations, Translation) · Leeds, United Kingdom
Université de Rouen
Bachelor of Arts · English Studies (Literature, History, Linguistics, Translation) · Rouen, France
Profile
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