Levent F.
Technician Recruitment & Team Support
Experience
Jan 2022 - Present
3 years 9 monthsOffenbach, Germany
Technician Recruitment & Team Support
Self-employed
- Building, onboarding, and placement of a mobile-ready technician pool
- Selecting qualified specialists, planning contracts and assignments, and providing technical briefings
- Ongoing support and quality control of technicians
- Deploying technicians in field service and direct customer projects for efficient handling of service cases, rollouts, and hardware orders
Jan 2021 - Present
4 years 9 monthsGermany
Direct Customer Support - IT Service Technician
Self-employed
- Error analysis, IT relocations, hardware repairs, workstation setup, and infrastructure rollouts for business clients
- End-to-end responsibility from planning through procurement to billing
- Customer consultation, appointment coordination, and follow-up support
- Experience in the IMAD-D process
Jan 2020 - Present
5 years 9 monthsFrankfurt, Germany
On-siteField Service Technician
Self-employed
- On-site support for corporate endpoints with thorough error analysis, hardware replacement, as well as system rollouts and imaging – always SLA-compliant and customer-focused
- Installation, maintenance, and troubleshooting of IT systems with a focus on on-site support
- Comprehensive documentation, inventory management, and escalation handling in close coordination with the internal service team
- Guiding a technician team of up to four members
- Working with Lenovo Think series, Toshiba Dynabook, and HP CDS servers
Aug 2017 - Sep 2020
3 years 2 monthsGermany
HybridAdministrative Clerk / Customer Service Representative
Kennametal Deutschland GmbH
- Shortened IHK apprenticeship for wholesale and foreign trade clerk from 3 to 1.5 years due to above-average performance
- Hired on as Administrative Clerk / Customer Service Representative
- Supporting 4 field sales representatives
- Central liaison between field sales, customers, warehouse, and production
Summary
My hands-on experience ranges from IT error analysis, hardware repairs, and infrastructure rollouts to complete project oversight from planning to billing. I continuously improve processes, ensuring smooth operations and high customer satisfaction while fostering team growth and excellence.
I have built a solid background in technician recruitment and team support, developing a mobile technician pool and ensuring reliable deployment in field service projects. I take pride in selecting skilled professionals, planning efficient contracts, and monitoring quality service.
Languages
German
NativeEnglish
AdvancedTurkish
AdvancedEducation
Aug 2017 - Sep 2020
Kennametal Deutschland GmbH
IHK apprenticeship as a Wholesale and Foreign Trade Clerk · Wholesale and Foreign Trade Clerk · Germany
Certifications & licenses
Lenovo Authorized Service Technician
Lenovo
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