Levent Furuncu - Technician Recruitment & Team Support

Recommended expert

Offenbach am Main, Germany

Experience

Jan 2022 - Jun 2025

3 years 6 months

Technician Recruitment & Team Support

Setting up, onboarding, and placement of a pool of mobile-ready technicians.
Selecting suitable specialists, contract and deployment planning.
Technical briefing as well as ongoing support and quality control.
Technician deployment in field service (Lenovo, among others) and in direct customer projects for service cases, rollouts, and hardware orders.

Jan 2021 - Jun 2025

4 years 6 months

Direct Customer Support

Independent support of business customers without intermediaries.
Troubleshooting, IT relocations, hardware repairs, workstation setup, and infrastructure rollouts.
End-to-end responsibility from planning and procurement to billing.
Customer consulting, scheduling, and subsequent support.

Jan 2020 - Jun 2025

5 years 6 months

Field Service Technician

On-site support for corporate endpoints, with thorough troubleshooting, hardware replacement, system rollouts, and imaging – always SLA-compliant and customer-oriented.
Comprehensive documentation, inventory tracking, and escalation management in close coordination with the internal service team.
Installation, maintenance, and troubleshooting of IT systems with a focus on on-site support.
Leading a team of up to four technicians.
Specialized in the Lenovo Think series, Toshiba Dynabook, and HP CDS servers.

Aug 2017 - Sep 2020

3 years 2 months

Wholesale and Foreign Trade Clerk / Customer Service Representative

Kennametal Deutschland GmbH

IHK training as a Wholesale and Foreign Trade Clerk, training period shortened from 3 to 1.5 years due to above-average performance.
Support of 4 field sales representatives.
Central liaison between field services, customers, warehouse, and production.
Worked as an administrative clerk / customer service representative.

Summary

I am a certified field service technician for installation, maintenance, and troubleshooting of IT systems with a focus on on-site support.

I combine years of hands-on technical experience, team leadership, and experience in sales and customer support into service-oriented, all-around support.

Experience

Technician Recruitment & Team Support

Direct Customer Support

Field Service Technician

Wholesale and Foreign Trade Clerk / Customer Service Representative

Kennametal Deutschland GmbH

Summary

Skills

Languages

Education

Kennametal Deutschland GmbH

Wholesale and Foreign Trade Clerk · Germany

Certifications & licenses

Field Service Technician

Lenovo Authorized Service Technician

Lenovo

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