Recommended expert
Abdulkerim Gökalp
Onsite Support
Experience
Jun 2024 - Present
1 year 8 monthsMühlheim am Main, Germany
On-siteOnsite Support
Avemo Group
- Onsite support
- 1st, 2nd & 3rd level support
- Tanss ticket system
- M365 support
Mar 2023 - Dec 2023
10 monthsHanau, Germany
On-siteOnsite Support
Heraeus
- Onsite support EMEA
- 1st, 2nd & 3rd level support
- Service Now ticket system
Dec 2020 - Dec 2022
2 years 1 monthGermany
Field Supporter
State of Hesse / Vaccination Centers
- 1st & 2nd level support
- On-site user troubleshooting
- Medical Office administrator
Feb 2020 - Apr 2020
3 monthsBad Homburg, Germany
Field Supporter
Hanon Systems
- Active Directory
- Win7 to Win10 migration
- Office 365 configuration
- On-site user troubleshooting
- Ticket handling
Aug 2019 - Nov 2020
1 year 4 monthsCologne, Germany
Field Supporter
Zurich Insurance
- Win7 to Win10 migration
- Office 365 configuration
- iPhone 11 Rollout
- Apple support
- On-site user troubleshooting
- Ticket handling
Feb 2019 - Jul 2019
6 monthsGermany
Project Staff Member
Wüstenrot & Württembergische
- Hardware replacement
- Outlook setup, printer/device setups
- Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 monthFrankfurt, Germany
Technician
DB Schenker
- Hardware replacement
- Outlook setup, printer/device setups
Oct 2018 - Dec 2018
3 monthsGermany
Staff Member
Lufthansa (IBM)
- Hardware replacement
- Software installation
- Software assignment
Aug 2018 - Sep 2018
2 monthsGermany
Technician
Implenia
- Replaced hardware
Skills
- Main Areas: It Support, Hardware Replacement, Software Migrations, Office
- Industries: Logistics, Insurance, Banking
- Strengths: Ms365, Windows 10, Ms Teams, Medical Office
Languages
Arabic
AdvancedGerman
AdvancedEnglish
AdvancedTurkish
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