Abdulkerim Gökalp
Onsite Support
Experience
Jun 2024 - Present
1 year 2 months Mühlheim am Main, Germany
On-siteOnsite Support
Avemo Group
- Project scope: approx. 500 clients
- Onsite support
- 1st, 2nd & 3rd level support
- Tanss ticketing system
- M365 support
Mar 2023 - Dec 2023
10 months Hanau, Germany
On-siteOnsite Support
Heraeus
- Project scope: approx. 6,000 clients
- Onsite support EMEA
- 1st, 2nd & 3rd level support
- ServiceNow ticketing system
Dec 2020 - Dec 2022
2 years 1 month Germany
Field Supporter
Land Hessen / Impfzentren
- Project scope: 45 devices
- 1st & 2nd level support
- On-site user issue resolution
- Medical Office administrator
Feb 2020 - Apr 2020
3 months Bad Homburg, Germany
Field Supporter
Hanon Systems
- Rollout & support, Active Directory, ticketing system
- Project scope: 1,050 devices
- Active Directory
- Migration from Win7 to Win10
- Office 365 configuration
- On-site user issue resolution
- Ticket processing
- Active Directory
Aug 2019 - Nov 2020
1 year 4 months Cologne, Germany
Field Supporter
Zurich Versicherungen
- Rollout & support
- Project scope: 5,800 devices
- Migration from Win7 to Win10
- Office 365 configuration
- iPhone 11 rollout
- Apple support
- On-site user issue resolution
- Ticket processing
Feb 2019 - Jul 2019
6 months Germany
Project team member
Wüstenrot & Württembergische
- Rollout & support
- Project scope: approx. 3,500 devices
- Hardware replacement
- Outlook setups, printer/device setups
- Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 month Frankfurt, Germany
Technician
DB Schenker
- Win10 rollout
- Project scope: approx. 75 devices
- Hardware replacement
- Outlook, printer/device setups
Oct 2018 - Dec 2019
3 months Germany
Team member
Lufthansa (IBM)
- Rollout support
- Project scope: approx. 1,200 devices
- Hardware replacement, software image deployment
- Software assignment
Aug 2018 - Sep 2018
2 months Germany
Technician
Implenia
- Hardware support
- Replaced hardware
Summary
- Key focus areas: IT support, hardware replacement, software migrations, Office
- Industries: logistics, insurance, banking
- Strengths/Skills: MS365, Windows10, MS Teams, Medical Office
Languages
Arabic
Advanced
English
Advanced
German
Advanced
Turkish
Advanced
Education
Lorem ipsum dolor sit amet
University of Applied Sciences entrance qualification
Certifications & licenses
Class B driver's license
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