Abdulkerim Gökalp

Onsite Support

Mühlheim am Main, Germany

Experience

Jun 2024 - Present
1 year 2 months
Mühlheim am Main, Germany
On-site

Onsite Support

Avemo Group

  • Project scope: approx. 500 clients
  • Onsite support
  • 1st, 2nd & 3rd level support
  • Tanss ticketing system
  • M365 support
Mar 2023 - Dec 2023
10 months
Hanau, Germany
On-site

Onsite Support

Heraeus

  • Project scope: approx. 6,000 clients
  • Onsite support EMEA
  • 1st, 2nd & 3rd level support
  • ServiceNow ticketing system
Dec 2020 - Dec 2022
2 years 1 month
Germany

Field Supporter

Land Hessen / Impfzentren

  • Project scope: 45 devices
  • 1st & 2nd level support
  • On-site user issue resolution
  • Medical Office administrator
Feb 2020 - Apr 2020
3 months
Bad Homburg, Germany

Field Supporter

Hanon Systems

  • Rollout & support, Active Directory, ticketing system
  • Project scope: 1,050 devices
  • Active Directory
  • Migration from Win7 to Win10
  • Office 365 configuration
  • On-site user issue resolution
  • Ticket processing
  • Active Directory
Aug 2019 - Nov 2020
1 year 4 months
Cologne, Germany

Field Supporter

Zurich Versicherungen

  • Rollout & support
  • Project scope: 5,800 devices
  • Migration from Win7 to Win10
  • Office 365 configuration
  • iPhone 11 rollout
  • Apple support
  • On-site user issue resolution
  • Ticket processing
Feb 2019 - Jul 2019
6 months
Germany

Project team member

Wüstenrot & Württembergische

  • Rollout & support
  • Project scope: approx. 3,500 devices
  • Hardware replacement
  • Outlook setups, printer/device setups
  • Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 month
Frankfurt, Germany

Technician

DB Schenker

  • Win10 rollout
  • Project scope: approx. 75 devices
  • Hardware replacement
  • Outlook, printer/device setups
Oct 2018 - Dec 2019
3 months
Germany

Team member

Lufthansa (IBM)

  • Rollout support
  • Project scope: approx. 1,200 devices
  • Hardware replacement, software image deployment
  • Software assignment
Aug 2018 - Sep 2018
2 months
Germany

Technician

Implenia

  • Hardware support
  • Replaced hardware

Summary

  • Key focus areas: IT support, hardware replacement, software migrations, Office
  • Industries: logistics, insurance, banking
  • Strengths/Skills: MS365, Windows10, MS Teams, Medical Office

Languages

Arabic
Advanced
English
Advanced
German
Advanced
Turkish
Advanced

Education

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University of Applied Sciences entrance qualification

Certifications & licenses

Class B driver's license