Recommended expert

Abdulkerim Gökalp

Onsite Support

Abdulkerim Gökalp
Mühlheim am Main, Germany

Experience

Jun 2024 - Present
1 year 8 months
Mühlheim am Main, Germany
On-site

Onsite Support

Avemo Group

  • Onsite support
  • 1st, 2nd & 3rd level support
  • Tanss ticket system
  • M365 support
Mar 2023 - Dec 2023
10 months
Hanau, Germany
On-site

Onsite Support

Heraeus

  • Onsite support EMEA
  • 1st, 2nd & 3rd level support
  • Service Now ticket system
Dec 2020 - Dec 2022
2 years 1 month
Germany

Field Supporter

State of Hesse / Vaccination Centers

  • 1st & 2nd level support
  • On-site user troubleshooting
  • Medical Office administrator
Feb 2020 - Apr 2020
3 months
Bad Homburg, Germany

Field Supporter

Hanon Systems

  • Active Directory
  • Win7 to Win10 migration
  • Office 365 configuration
  • On-site user troubleshooting
  • Ticket handling
Aug 2019 - Nov 2020
1 year 4 months
Cologne, Germany

Field Supporter

Zurich Insurance

  • Win7 to Win10 migration
  • Office 365 configuration
  • iPhone 11 Rollout
  • Apple support
  • On-site user troubleshooting
  • Ticket handling
Feb 2019 - Jul 2019
6 months
Germany

Project Staff Member

Wüstenrot & Württembergische

  • Hardware replacement
  • Outlook setup, printer/device setups
  • Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 month
Frankfurt, Germany

Technician

DB Schenker

  • Hardware replacement
  • Outlook setup, printer/device setups
Oct 2018 - Dec 2018
3 months
Germany

Staff Member

Lufthansa (IBM)

  • Hardware replacement
  • Software installation
  • Software assignment
Aug 2018 - Sep 2018
2 months
Germany

Technician

Implenia

  • Replaced hardware

Skills

  • Main Areas: It Support, Hardware Replacement, Software Migrations, Office
  • Industries: Logistics, Insurance, Banking
  • Strengths: Ms365, Windows 10, Ms Teams, Medical Office

Languages

Arabic
Advanced
German
Advanced
English
Advanced
Turkish
Advanced
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