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Abdulkerim Gökalp
Onsite Support
Mühlheim am Main, Germany
Experience
Jun 2024 -
Present
1 year 2 months
Mühlheim am Main, Germany
On-site
Onsite Support
Avemo Group
Project scope: approx. 500 clients
Onsite support
1st, 2nd & 3rd level support
Tanss ticketing system
M365 support
Mar 2023 -
Dec 2023
10 months
Hanau, Germany
On-site
Onsite Support
Heraeus
Project scope: approx. 6,000 clients
Onsite support EMEA
1st, 2nd & 3rd level support
ServiceNow ticketing system
Dec 2020 -
Dec 2022
2 years 1 month
Germany
Field Supporter
Land Hessen / Impfzentren
Project scope: 45 devices
1st & 2nd level support
On-site user issue resolution
Medical Office administrator
Feb 2020 -
Apr 2020
3 months
Bad Homburg, Germany
Field Supporter
Hanon Systems
Rollout & support, Active Directory, ticketing system
Project scope: 1,050 devices
Active Directory
Migration from Win7 to Win10
Office 365 configuration
On-site user issue resolution
Ticket processing
Active Directory
Aug 2019 -
Nov 2020
1 year 4 months
Cologne, Germany
Field Supporter
Zurich Versicherungen
Rollout & support
Project scope: 5,800 devices
Migration from Win7 to Win10
Office 365 configuration
iPhone 11 rollout
Apple support
On-site user issue resolution
Ticket processing
Feb 2019 -
Jul 2019
6 months
Germany
Project team member
Wüstenrot & Württembergische
Rollout & support
Project scope: approx. 3,500 devices
Hardware replacement
Outlook setups, printer/device setups
Support for UHD (User Help Desk)
Jan 2019 -
Jan 2019
1 month
Frankfurt, Germany
Technician
DB Schenker
Win10 rollout
Project scope: approx. 75 devices
Hardware replacement
Outlook, printer/device setups
Oct 2018 -
Dec 2019
3 months
Germany
Team member
Lufthansa (IBM)
Rollout support
Project scope: approx. 1,200 devices
Hardware replacement, software image deployment
Software assignment
Aug 2018 -
Sep 2018
2 months
Germany
Technician
Implenia
Hardware support
Replaced hardware
Summary
Key focus areas: IT support, hardware replacement, software migrations, Office
Industries: logistics, insurance, banking
Strengths/Skills: MS365, Windows10, MS Teams, Medical Office
Languages
Arabic
Advanced
English
Advanced
German
Advanced
Turkish
Advanced
Education
Lorem ipsum dolor sit amet
University of Applied Sciences entrance qualification
Certifications & licenses
Class B driver's license
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