Abdulkerim G.
Onsite Support
Experience
Jun 2024 - Present
1 year 4 monthsMühlheim am Main, Germany
On-siteOnsite Support
Avemo Group
- Project scope: approx. 500 clients
- Onsite support
- 1st, 2nd & 3rd level support
- Tanss ticket system
- M365 support
Mar 2023 - Dec 2023
10 monthsHanau, Germany
On-siteOnsite Support
Heraeus
- Project scope: approx. 6,000 clients
- Onsite support EMEA
- 1st, 2nd & 3rd level support
- ServiceNow ticket system
Dec 2020 - Dec 2022
2 years 1 monthGermany
Field Supporter
Land Hessen / Impfzentren
- Project scope: 45 devices
- 1st & 2nd level support
- On-site user issue resolution
- Medical Office administrator
Feb 2020 - Apr 2020
3 monthsBad Homburg, Germany
Field Supporter
Hanon Systems
- Rollout & support, Active Directory, ticket system
- Project scope: 1,050 devices
- Active Directory
- Migration from Win7 to Win10
- Office 365 configuration
- On-site user issue resolution
- Ticket processing
- Active Directory
Aug 2019 - Nov 2020
1 year 4 monthsCologne, Germany
Field Supporter
Zurich Versicherungen
- Rollout & support
- Project scope: 5,800 devices
- Migration from Win7 to Win10
- Office 365 configuration
- iPhone 11 rollout
- Apple support
- On-site user issue resolution
- Ticket processing
Feb 2019 - Jul 2019
6 monthsGermany
Project team member
Wüstenrot & Württembergische
- Rollout & support
- Project scope: approx. 3,500 devices
- Hardware replacement
- Outlook setup, printer/device setup
- Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 monthFrankfurt, Germany
Technician
DB Schenker
- Win10 rollout
- Project scope: approx. 75 devices
- Hardware replacement
- Outlook, printer/device setup
Oct 2018 - Dec 2018
3 monthsGermany
Staff member
Lufthansa (IBM)
- Rollout support
- Project scope: approx. 1,200 devices
- Hardware replacement, software loading
- Software assignment
Aug 2018 - Sep 2018
2 monthsGermany
Technician
Implenia
- Hardware support
- Hardware replaced
Summary
- Focus areas: IT support, hardware replacement, software migrations, Office
- Industry sectors: logistics, insurance, banking
- Strengths/Skills: MS365, Windows10, MS Teams, Medical Office
Languages
Arabic
AdvancedGerman
AdvancedEnglish
AdvancedTurkish
AdvancedEducation
Lorem ipsum dolor sit amet
University of Applied Sciences entrance qualification
Certifications & licenses
Class B driver's license
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