Abdulkerim G.
Onsite Support
Experience
Jun 2024 - Present
1 year 5 monthsMühlheim am Main, Germany
On-siteOnsite Support
Avemo Group
- Project Volume: approx. 500 Clients
- Onsite Support
- 1st, 2nd & 3rd Level Support
- Tanss Ticket System
- M365 Support
Mar 2023 - Dec 2023
10 monthsHanau, Germany
On-siteOnsite Support
Heraeus
- Project Volume: approx. 6000 Clients
- Onsite Support EMEA
- 1st, 2nd & 3rd Level Support
- Service Now Ticket System
Dec 2020 - Dec 2022
2 years 1 monthGermany
Field Supporter
State of Hesse / Vaccination Centers
- Project Volume: 45 Devices
- 1st & 2nd Level Support
- Onsite User Troubleshooting
- Medical Office Administrator
Feb 2020 - Apr 2020
3 monthsBad Homburg, Germany
Field Supporter
Hanon Systems
- Rollout & Support, Active Directory, Ticket System
- Project Volume: 1050 Devices
- Active Directory
- Migration Win7 to Win10
- Office 365 Configuration
- Onsite User Troubleshooting
- Ticket Processing
- Active Directory
Aug 2019 - Nov 2020
1 year 4 monthsCologne, Germany
Field Supporter
Zurich Insurance
- Rollout & Support
- Project Volume: 5800 Devices
- Migration Win7 to Win10
- Office 365 Configuration
- iPhone 11 Rollout
- Apple Support
- Onsite User Troubleshooting
- Ticket Processing
Feb 2019 - Jul 2019
6 monthsGermany
Project Associate
Wüstenrot & Württembergische
- Rollout & support
- Project volume: approx. 3500 devices
- Hardware replacement
- Outlook setup, printer/device setup
- Support for UHD (User Help Desk)
Jan 2019 - Jan 2019
1 monthFrankfurt, Germany
Technician
DB Schenker
- Win10 rollout
- Project volume: approx. 75 devices
- Hardware replacement
- Outlook, printer/device setup
Oct 2018 - Dec 2018
3 monthsGermany
Staff member
Lufthansa (IBM)
- Rollout support
- Project volume: approx. 1200 devices
- Hardware replacement, software deployment
- Software assignment
Aug 2018 - Sep 2018
2 monthsGermany
Technician
Implenia
- Hardware support
- Hardware replaced
Summary
- Focus areas: IT support, hardware replacement, software migrations, Office
- Industries: logistics, insurance, banks
- Strengths/Skills: MS365, Windows10, MS Teams, Medical Office
Languages
Arabic
AdvancedGerman
AdvancedEnglish
AdvancedTurkish
AdvancedEducation
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University of Applied Sciences Entrance Qualification
Certifications & licenses
Driver's License Class B
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