Roland M. - Freelance Project Manager

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Vienna, Austria

Experience

Jun 2024 - Present

1 year 3 months

Austria

Freelance Project Manager

Federal Ministry for European and International Affairs

Managed the rollout subproject for the introduction of the electronic file in diplomatic missions worldwide.
Led a project to implement EU-certified encryption for IP communication between headquarters and missions.
Led a project to introduce a modern IAM (Identity and Access Management) solution

Jan 2023 - Present

2 years 8 months

Austria

Freelancer

Self-employed

Process consulting
Business analysis
Project management

Jan 2023 - Feb 2025

2 years 2 months

Austria

Freelance Business Analyst and Project Manager

Santander Consumer Bank Austria

Supported a transformation project in a dual role as project manager and business analyst
GDPR-compliant anonymization in IT test environments
Analyzed differences in Dow Jones Factiva lists between headquarters and Austria
Estimated efforts for gender-neutral customer interfaces
Led various task forces to implement minor topics

Sep 2022 - Dec 2022

4 months

Austria

Head of Processes and Projects

Springtime Technologies GmbH

Monitored and optimized business processes
Established project organization and monitored projects
Defined product strategy and roadmap in collaboration with management

Mar 2021 - Sep 2022

1 year 7 months

Senior Consultant ITSM, Business Architect

Serviceware SE

Advised on ITSM processes and architecture
Advised on IT governance and process optimization
Led the implementation team
Developed implementation concepts for IT and Enterprise Service Management based on customer requirements for clients in the public sector (e.g., chambers) and private sector (e.g., insurance, manufacturing, healthcare).

Jul 2019 - Apr 2021

1 year 10 months

Austria

Senior Consultant

Devoteam Consulting GmbH

Advised on IoT (Internet of Things) strategy
Advised on customer experience
Advised on IT and application architecture
Advised on IT governance and process optimization
Managed ICT projects
Strategy consulting for the Lower Austria state government office as the executing consultant, regarding options to promote IoT infrastructure in Lower Austria.
Process consulting for the customer service of Wien Energie as the executing consultant. Presented possible process and system improvements and provided recommendations on topic prioritization.
Analyzed cross-departmental IT support processes and support contracts with suppliers at a Givaudan production site in Hungary as the executing consultant. Offered improvement suggestions and proposed topic prioritization.

Jul 2016 - Jun 2019

3 years

Austria

Senior Consultant, Project Manager, Business Architect

Tieto Austria GmbH

Responsible for project management of implementation projects, sometimes as technical project manager or overall project manager using various methodologies (waterfall, agile, hybrid)
Defined service design, overall architecture, network design (LAN and WAN), service transition and service operation
Defined application architecture and application integration
Advised on defining service and IT strategy
Responsible for responding to RFPs in the CEM environment, including the business case
Led the implementation team
Implemented a new contact center solution at A1 Telekom Austria as Senior Architect & Product Manager. As architect, focused on design and architecture requirements; as product manager, responsible for steering the nearshore development team.
Conducted a field validation as overall project manager, as a subproject of a larger program, to confirm the compatibility of the Huawei SBC with A1 Telekom Austria’s Genesys Contact Center. Focused on schedule and budget adherence, managing the external certification provider in coordination with the A1 and Huawei program teams on behalf of Huawei.
Advised and actively supported the implementation of a social media service (Facebook, Twitter) at CDON (Sweden) as Senior Consultant.
Continuously developed the Asfinag mobile app as Scrum Master. Focused on introducing the Scrum method to manage development, improving budget and delivery compliance.
Implemented a Genesys Contact Center at Bawag, initially as technical project manager, later taking full responsibility. Focused on managing the Tieto implementation team and subcontractors; service design, architecture requirements, network design, and schedule monitoring. Advised Bawag IT project management on interface development and overall architecture improvements. Conducted service design and strategy workshops with program management and division leadership. Took full responsibility halfway through the project, including budget control and resource planning.
Implemented a CRM software for the Customer Management department at Asfinag as overall project manager. Focused on managing the subcontractor responsible for technical implementation, budget and schedule accountability, and advising and supporting the Asfinag project manager in planning and structuring the chosen partly agile implementation approach.

Apr 2008 - Jun 2015

7 years 3 months

Austria

Solution Architect & Business Analyst

A1 Telekom Austria AG

Responsible for defining the service and IT architecture of the contact center (telephony, IVR, CRM, WFM, campaign management) and the geo-redundant network architecture.
Prepared information, created and reviewed business cases, and presented them to top management (division heads, CTO)
Responsible for creating specifications as part of tenders
Supported central procurement in supplier negotiations
Managed suppliers
Project manager for technical implementation projects and innovation projects
Co-developed budget planning
Renewed the contact center infrastructure of the mobilkom austria contact center (before the merger with Telekom Austria) as overall project manager and solution architect. Focused on implementing a modern architecture with the highest availability requirements (99.999%), budget and schedule responsibility, and strategy alignment with the division heads of the mobilkom austria group (Bulgaria, Slovenia, Croatia, Serbia) to identify group-wide synergies and cost savings. Managed the implementation team and suppliers.
Developed an additional service for the mobilkom austria voice mailbox (mobilbox) as overall project manager and solution architect. Focused on design and architecture requirements (including network), managing the development team, and meeting schedule and budget targets.
Consolidated the contact center infrastructure of mobilkom austria and Telekom Austria as part of the large merger program as technical project manager and solution architect. Focused on architecture analysis, defining standards for unifying the architecture, replanning the WAN connection at the Oberpullendorf site, supplier selection, managing the technical implementation team across departments (IT, operations, service network), and regular progress presentations to top management (with C-level attention).
Developed a new IVR service for the merged A1 Telekom Austria contact center as part of the program to launch the new A1 brand as Scrum Product Owner. Defined the IT architecture (servers, LAN, WAN) and focused on meeting requirements within a fixed 6-month timeframe (hard deadline) with regular reporting and coordination with program management.
Conducted an analysis of value-added services in the A1 Telekom Austria voice network to better secure them against CLI spoofing attacks as overall project manager. Focused on managing the expert team and an external consulting team. Reported directly to division management.