Roland Malik - Freelance Project Manager

Q: Where is Roland based?

Roland is based in Vienna, Austria and can operate in on-site , hybrid , and remote work models.

Q: What languages does Roland speak?

Roland speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Roland have?

Roland has at least 17 years of experience. During this time, Roland has worked in at least 8 different roles and for 8 different companies . The average length of individual experience is 2 years and 1 month . Note that Roland may not have shared all experience and actually has more experience.

Q: What is Roland's latest experience?

Roland's most recent position is Freelance Project Manager at Federal Ministry for European and International Affairs .

Q: What companies has Roland worked for in recent years?

In recent years, Roland has worked for Federal Ministry for European and International Affairs , Self-Employed , Santander Consumer Bank Austria , Springtime Technologies GmbH , and Serviceware SE .

Q: Which industries is Roland most experienced in?

Roland is most experienced in industries like Telecommunication , Professional Services , and Information Technology (IT) . Roland also has some experience in Banking and Finance and Government and Public Administration .

Q: Which business areas is Roland most experienced in?

Roland is most experienced in business areas like Project Management , Information Technology (IT) , and Procurement and Purchasing . Roland also has some experience in Operations , Business Intelligence , and Product Development .

Q: Which industries has Roland worked in recently?

Roland has recently worked in industries like Professional Services , Banking and Finance , and Government and Public Administration .

Q: Which business areas has Roland worked in recently?

Roland has recently worked in business areas like Project Management , Information Technology (IT) , and Operations .

Recommended expert

Vienna, Austria

Experience

Jun 2024 - Present

1 year 10 months

Freelance Project Manager

Federal Ministry for European and International Affairs

Managed the rollout subproject for the launch of the electronic file system at diplomatic missions worldwide
Led a project to introduce EU-certified encryption for IP communication between headquarters and missions
Led a project to implement a modern IAM (Identity and Access Management) solution

Jan 2023 - Present

3 years 3 months

Freelancer

Self-Employed

Process consulting
Business analysis
Project management

Jan 2023 - Feb 2025

2 years 2 months

Freelance Business Analyst and Project Manager

Santander Consumer Bank Austria

Supported a transformation project in a dual role as project manager and business analyst
GDPR-compliant anonymization in IT test environments
Analysis of differences in Dow Jones Factiva lists between headquarters and Austria
Collected effort estimates for gender-sensitive customer presentations
Led various task forces to implement smaller initiatives

Sep 2022 - Dec 2022

4 months

Head of Processes and Projects

Springtime Technologies GmbH

Monitored and optimized company processes
Established project organization and oversaw projects
Defined product strategy and roadmap in collaboration with management

Mar 2021 - Sep 2022

1 year 7 months

Senior ITSM Consultant, Business Architect

Serviceware SE

Consulting on ITSM processes and architecture
Advising on IT governance and process optimization
Leading the implementation team
Developing implementation concepts for IT and enterprise service management based on customer requirements for clients in the public sector (e.g., chambers) and private sector (e.g., insurance, manufacturing companies, healthcare)

Jul 2019 - Apr 2021

1 year 10 months

Senior Consultant

Devoteam Consulting GmbH

Consulting on IoT (Internet of Things) strategy
Consulting on customer experience
Consulting on IT and application architecture
Consulting on IT governance and process optimization
Managing ICT projects
Strategy consulting for the office of the Lower Austria state government on funding opportunities for IoT infrastructure in Lower Austria
Process consulting for the customer service department of Wien Energie, with recommendations to prioritize process and system improvements
Analysis of cross-department IT support processes and support contracts at Givaudan in Hungary, with improvement suggestions and prioritization

Jul 2016 - Jun 2019

3 years

Senior Consultant, Project Manager, Business Architect

Tieto Austria GmbH

Leading implementation projects as technical project manager or overall project manager using a mix of methods (waterfall, agile)
Defining service design, overall architecture, network design (LAN and WAN), service transition, and service operation
Defining application architecture and application integration
Advising on the definition of service and IT strategy
Responding to RFPs in the CEM environment, including business case
Leading the implementation team
Implementing a new contact center solution at A1 Telekom Austria as Senior Architect & Product Manager
Conducting a field validation for Huawei SBC compatibility with Genesys Contact Center
Consulting and support on implementing a social media service at CDON (Sweden)
Scrum Master for the development of the Asfinag mobile app, introducing Scrum methodology
Implementing a Genesys Contact Center at Bawag with full responsibility for schedules, budget, and resources
Implementing CRM software for Asfinag customer management in a partially agile mode

Apr 2008 - Jun 2015

7 years 3 months

Solution Architect & Business Analyst

A1 Telekom Austria AG

Defining the service and IT architecture of the contact center (telephony, IVR, CRM, WFM, campaign management) and the geo-redundant network architecture
Creating and reviewing business cases and presenting to top management
Creating specifications as part of tenders
Supporting central procurement in negotiations with suppliers
Supplier management
Leading technical implementation and innovation projects
Contributing to budget planning
Renewing the contact center infrastructure of mobilkom Austria with high availability and group-wide synergies
Developing an additional service for voice mailbox for mobilkom Austria
Merging the contact center infrastructure of mobilkom Austria and Telekom Austria in the merger program
Developing a new service IVR as Scrum Product Owner for the A1 Contact Center launch program
Analyzing value-added services in the voice network to safeguard against CLI spoofing

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (10 years), Professional Services (6.5 years), Information Technology (4.5 years), Government and Administration (2 years), and Banking and Finance (2 years).

Telecommunication

Professional Services

Information Technology

Government and Administration

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (17 years), Information Technology (16.5 years), Procurement (7 years), Operations (4.5 years), Business Intelligence (3 years), and Product Development (3 years).

Project Management

Information Technology

Procurement

Operations

Business Intelligence

Product Development

Skills

Good Communication Skills
Strong Team Player
Team Leadership
High Sense Of Responsibility And Ability To Handle Pressure
Connected Thinking And Interdisciplinary Approach
Determination Combined With Strong Problem-solving Skills
Holistic Understanding Of Business Processes, Implementation And Continuous Improvement Of Software Applications And Digital Services
Many Years Of Extensive Experience In Project And Application Areas, Gained In Numerous Projects And Long-term Support Of Complex Applications
Experience In International Projects With Multiple Diverse Teams
Technology And Strategy Consulting, Process Digitization
Excellent Ms Office Skills (Word, Excel, Powerpoint)
Good Project Management Tools (Ms Projects, Asana, Monday.com, Jira, Confluence)
Good Knowledge Of Genesys Contact Center Software
Excellent Knowledge Of Serviceware Processes Itsm
Experience With Visual Basic, C#, Javascript, Php And Sql
Project Management Mainly In It Infrastructure, Software Development And It Governance
Business Process Management
Agile Software Implementation In The Role Of Product Owner And Scrum Master
Design And Implementation Of Digital Services
Change Management
Leading Expert Teams

Languages

German

Native

English

Advanced

Education

Oct 2008 - Jun 2010

FH Technikum Wien

Master of Science in Engineering, Telecommunications and Internet Technologies, Communication Networks, Service and · Telecommunications and Internet Technologies · Vienna, Austria

Certifications & licenses

ITILv4 ITSM Foundation

PRINCE 2 Foundation

Profile

Created

February 2025

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Roland based?

Roland is based in Vienna, Austria and can operate in on-site, hybrid, and remote work models.

What languages does Roland speak?

Roland speaks the following languages: German (Native), English (Advanced).

How many years of experience does Roland have?

Roland has at least 17 years of experience. During this time, Roland has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 1 month. Note that Roland may not have shared all experience and actually has more experience.

What roles would Roland be best suited for?

Based on recent experience, Roland would be well-suited for roles such as: Freelance Project Manager, Freelancer, Freelance Business Analyst and Project Manager.

What is Roland's latest experience?

Roland's most recent position is Freelance Project Manager at Federal Ministry for European and International Affairs.

What companies has Roland worked for in recent years?

In recent years, Roland has worked for Federal Ministry for European and International Affairs, Self-Employed, Santander Consumer Bank Austria, Springtime Technologies GmbH, and Serviceware SE.

Which industries is Roland most experienced in?

Roland is most experienced in industries like Telecommunication, Professional Services, and Information Technology (IT). Roland also has some experience in Banking and Finance and Government and Public Administration.

Which business areas is Roland most experienced in?

Roland is most experienced in business areas like Project Management, Information Technology (IT), and Procurement and Purchasing. Roland also has some experience in Operations, Business Intelligence, and Product Development.

Which industries has Roland worked in recently?

Roland has recently worked in industries like Professional Services, Banking and Finance, and Government and Public Administration.

Which business areas has Roland worked in recently?

Roland has recently worked in business areas like Project Management, Information Technology (IT), and Operations.

What is Roland's education?

Roland holds a Master in Telecommunications and Internet Technologies from FH Technikum Wien.

Does Roland have any certificates?

Roland has 2 certificates. These include: ITILv4 ITSM Foundation and PRINCE 2 Foundation.

What is the availability of Roland?

Roland is immediately available full-time for suitable projects.

What is the rate of Roland?

Roland's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.