Andreas (Thomas) Hofbauer
Technical Project- & Transformation Manager
Experience
Rollout and Transition Manager
International Retailer
Managed worldwide rollout of Identity Access Management (IAM) solution as Minimum Viable Product across all divisions and countries. The solution was developed to handle employee identities and access to applications and buildings, with data from over 2000 different SAP systems.
- Analyzed existing IAM solutions and defined MVP functionality scope
- Coached and managed internal rollout team for international deployments
- Handled stakeholder communication across countries & divisions including works council approvals
- Designed and operationalized change management and release management processes
- Supported migration from legacy solutions
- Led rollout execution and documentation in Confluence
Project Manager
European Chemical Corporation
Led implementation of Serviceware Financial tool to optimize IT Financial Management processes including cost planning, price calculation, internal cost allocation and management reporting.
- Managed project using Scrum framework
- Steered involved parties including consulting, development and business teams
- Handled process design and requirements engineering
- Provided technical and business consulting
- Established standardized project methodology
- Delivered stakeholder-specific reporting
Vendor Manager
Laboratory Service Provider
Managed vendor relationship for service billing software implementation project to centralize and automate cross-service charging across all locations.
- Served as technical escalation point for application issues
- Built 1st and 2nd level service organization
- Implemented Jira & Confluence
- Supported staff with application and process handling
- Coordinated between internal departments and tool vendor
- Assisted with new location implementations
- Ensured application operations monitoring
Management Consultant & Team Lead
Global Financial Services Provider
Led strategic consulting team to establish structured IT Service Management organization. Addressed challenges including lack of standardized operations processes, heterogeneous tool landscape, unclear roles and interfaces.
- Provided C-level management consulting
- Led organizational development
- Managed project and agile transformation
- Designed and optimized ITSM processes
- Prepared RFIs/RFPs
- Handled sourcing and requirements management
Agile Coach & Scrum Master
International Automotive Corporation
Led agile transformation from classic phase model to Scaled Scrum (Multiple Product Owner Organization) in technical methodology development. Implemented agile framework to address issues with long approval cycles and suboptimal communication.
- Analyzed existing project methodology and defined new agile approach
- Trained & coached team on Scrum roles & platforms
- Modeled future collaboration between roles & stakeholders
- Set up agile Product/Sprint Backlog in Jira and documentation in Confluence
- Managed transition to agile organization
Product Owner
National Power Provider
Led product ownership for 1stAnswer service management system enhancement project to optimize technician dispatching and facility error handling.
- Managed project and development scope
- Created and prioritized backlog with stakeholders
- Translated business requirements into technical requirements
- Created deployment plans
- Managed change and release processes
- Coordinated testing phases & go-live
Implemented key improvements like mass incident closure functionality to increase productivity. Worked with development team of 7 developers & UX designers.
Summary
I specialize in driving complex IT projects and transformations with a focus on Agile methodologies, IT Service Management, and Financial Management. My expertise includes leading global rollouts, managing cross-functional teams, and implementing scalable solutions that deliver measurable results.
Key achievements include managing the worldwide rollout of an Identity Access Management solution for a multinational retailer, optimizing IT Financial Management processes with Serviceware Financial, and leading agile transformations for organizations transitioning from traditional methodologies. I excel in stakeholder communication, process design, and operationalizing change and release management.
With certifications in ITIL, PRINCE2, SAFe, DevOps and Scrum, I bring a structured yet flexible approach to project delivery. Whether it's aligning IT services with business goals, coaching teams on Agile practices, or streamlining vendor management, I focus on delivering value and ensuring sustainable outcomes.
Languages
Education
Lessius University College Antwerp/ Mechelen (now: Thomas More University)
European Business Studies (IT & Business Management) · Antwerp, Belgium
Ostbayerische Technische Hochschule Amberg-Weiden
Bachelor of Arts · Handels- und Dienstleistungsmanagement (Schwerpunkt: Wirtschaftsinformatik) · Weiden in der Oberpfalz, Germany
Certifications & licenses
Beraterzertifizierung
Certified Safe Agilist
Certified Scrum Product Owner
Devops Master
Itil Expert
Axelos
Itil Foundation
Axelos
Itil Intermediate Certificate In It Continual Service Improvement
Axelos
Itil Intermediate Certificate In It Service Operation
Axelos
Itil Intermediate Certificate In It Service Strategy
Axelos
Itil Intermediate Certificate In It Service Transition
Axelos
Itil Managing Across The Lifecycle
Axelos
Prince2 Foundation
Axelos
Sap Warenwirtschaft Zertifizierung
Scaled Agile
Exin
Stärkentrainer
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